Datalab USA

You would support Windows servers, desktops, and VOIP systems, troubleshoot applications, manage IT assets, document procedures, deploy systems, and join an after-hours on-call rotation. | The role requires 1–3 years in IT support or systems administration, Windows and networking fundamentals, and a professional certificate; Security+ is preferred. | DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure. We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients. **No sponsorship available for this position** **Candidate must be local to Westminster, CO** \n Key Responsibilities Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems Troubleshoot applications and operating systems while providing technical user support Conduct remote support sessions using remote session tools and perform software and system deployment/patching Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems Document technical procedures and solutions clearly and communicate effectively with team members and end users Participate in after-hours on-call rotation and research and resolve technical problems independently Maintain documented processes within audited environments Required Skills & Qualifications 1–3 years of experience in IT support, desktop management, or systems administration Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus Strong customer service and communication skills with ability to work independently and collaboratively in a team environment Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation CompTIA Security+ certification or in progress \n $60,000 - $73,000 a year The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role \n We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include: Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs. Employee Assistance Program (EAP): Resources and support for personal and professional challenges. 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future. Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance. Company Holidays: Nine paid company holidays throughout the year. DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. All offers of employment are contingent on passing a background check and drug test. Privacy Policy - DataLab USA™ | Targeting Better Results No sponsorship available for this position. Hybrid eligibility after 6-months of onsite 5x/week LOCAL CANDIDATES ONLY PLEASE

Provide Tier 1 and 2 support, manage endpoint configurations, maintain technical documentation, and work with security and infrastructure teams on system improvements. | Requires 3–5 years of system or desktop support experience and hands-on Microsoft 365 and Active Directory knowledge. | DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure. We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients. **No sponsorship available for this position** **Candidate must be local to Westminster, CO** \n Key Responsibilities Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint Manage devices using Microsoft Intune, including policies, compliance, and application deployment Perform laptop imaging, provisioning, rebuilds, and lifecycle support Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting) Troubleshoot email, identity, device, and access-related issues end to end Track, prioritize, and resolve incidents and requests using Jira Participate in Agile ceremonies and continuous improvement initiatives Create and maintain technical documentation, runbooks, and standard operating procedures Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements Required Skills & Qualifications 3–5 years of experience in a System Support, Desktop Support, or IT Operations role Strong hands-on experience with Microsoft 365 and Exchange Online Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies) Solid working knowledge of Active Directory and identity troubleshooting Experience with laptop imaging and endpoint lifecycle management Familiarity with JIRA in an IT support or Agile environment Strong troubleshooting, documentation, and customer service skills Ability to work independently while collaborating effectively with cross-functional team Experience with Linux systems (administration or troubleshooting) Working knowledge of SQL or Python for reporting, diagnostics, or automation Familiarity with PowerShell scripting Exposure to AI-enabled tools or platforms, such as: Microsoft Copilot or other M365 AI features AI-assisted support tools, chatbots, or automation Using AI to improve incident resolution, documentation, or operational efficiency Experience in hybrid Active Directory / Azure AD environments Understanding of ITIL concepts or service management best practices Relevant certifications (Microsoft, ITIL, Agile – a plus) \n $70,000 - $90,000 a year The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role \n We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include: Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs. Employee Assistance Program (EAP): Resources and support for personal and professional challenges. 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future. Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance. Company Holidays: Nine paid company holidays throughout the year. DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. All offers of employment are contingent on passing a background check and drug test. Privacy Policy - DataLab USA™ | Targeting Better Results Hybrid eligibility available after 6 months of onsite 5x/week LOCAL CANDIDATES ONLY PLEASE