Datacor

Manage full-cycle talent acquisition processes, build candidate pipelines, and develop employer branding strategies. | 4+ years of full life cycle recruiting experience, strong sourcing skills, and proficiency with applicant tracking systems. | About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: The Talent Acquisition Lead is responsible for supporting full-cycle talent acquisition for Datacor and its acquired companies. You will work closely with business leaders to understand business and functional strategy and talent needs to lead the hiring process. You will serve as the recruiting subject matter expert and be relied upon to bring best practices and agility to the hiring experience. In addition, the Talent Acquisition Lead will manage the creation of selection materials, design framework for recruiting process, internal and external job posting strategy, candidate sourcing, employer branding, and additional projects as required. Responsibilities: Conduct full cycle talent acquisition including job approval, posting, sourcing, screening, and interviewing for roles at all levels in the organization. Leverage relationships with hiring managers and key decision makers to understand our business model, priorities and values. Champion a positive candidate experience for internal and external job applicants. Leverage behavioral interview techniques and Datacor values to vet candidates, ensure consistent, objective assessments and recommend best fits across the organization Apply creative and contemporary techniques to source/engage passive and active candidates for current and future job openings at Datacor; Create/maintain a pipeline of available talent for key opportunities. Act as Talent Acquisition subject-matter expert; maintain awareness of new technology solutions (including AI), resources and best practices. Contribute to employer branding strategy, create/recommend content, and ensure alignment to Datacor’s marketing guidelines. Demonstrate Datacor’s commitment to Diversity & Inclusion through the full recruitment lifecycle: application, screening, interview, selection, hiring & onboarding Maintain knowledge of legislation that affects talent acquisition practices; Monitor regulatory adherence of HR policies and programs and contribute to new policy development. Participate in various talent acquisition events including (but not limited to): professional and academic career fairs, networking, industry, and community events. Manage relationships with various talent acquisition vendors including recruitment agencies, and marketing/social media partners; support contingent resourcing as required. Manage LinkedIn relationship and sourcing strategy. Champion the internal Employee Referral Program including promotion, tracking, and reporting. Maintain processes and data in the applicant tracking system; support talent reporting. Partner with cross-functional teams including Legal, Marketing, Finance, and HR to facilitate a smooth hiring and onboarding process. Contribute to continuous improvement in talent acquisition processes to optimize efficiency. Qualifications 4+ years of full life cycle recruiting experience with a demonstrated ability to recruit for a broad range of skill sets and experience levels Bachelor’s degree in business, human resources or related field Strong candidate sourcing skills and ability to attract passive candidates and build proactive pipelines through cold calling and networking Track record of developing and maintaining strong, trusting relationships with hiring managers and candidates Expertise in competency and behavioral interviewing, digital interviewing, assessment, and pre-hire testing Applied experience with applicant tracking systems (Greenhouse preferred) and other recruiting related technologies Strong written and verbal communication skills Track record of initiating and driving process improvements Strong negotiation skills Experience managing and prioritizing multiple searches, projects and client relationships Exceptional organizational skills and attention to detail High level of initiative with a drive for results Proficiency with Microsoft Office (especially Excel, Outlook and PowerPoint) Passionate about the potential of people Experience in SaaS solutions or enterprise software preferred but not required

The Renewal Manager will be responsible for managing customer renewals and ensuring successful execution of renewals while resolving customer inquiries. This role involves collaborating with various internal teams to maximize account growth and maintain strong customer relationships. | Candidates should have experience in BDR, Account Management, Renewals, or Customer Success within a B2B enterprise software environment. Strong communication, negotiation, and problem-solving skills are essential, along with a strategic mindset and the ability to manage customer relationships effectively. | About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: As a Renewal Manager, you will be responsible for owning and handling customer renewals across Datacor. You will communicate and work directly with customers and internal stakeholders such as Sales, Finance, Customer Success, and Services to ensure successful execution of renewals and resolution of customer inquiries. You will be responsible for managing a high volume of account-related tasks and inquiries centered on maximizing customer investment with the Datacor platform. What you will gain: Renewal Management Expertise: Develop comprehensive understanding of renewal processes, negotiation strategies, and customer lifecycle management across diverse customer segments and product lines Customer Relationship Development: Build experience managing sensitive customer conversations and maintaining long-term relationships with key stakeholders and decision makers Cross-Functional Collaboration Skills: Work closely with Sales, Customer Success, Finance, and Services teams to develop strong internal partnership and communication capabilities Commercial Acumen: Gain hands-on experience with forecasting, risk assessment, account planning, and revenue optimization through renewals, upsells, and cross-sells B2B Software Industry Knowledge: Deepen understanding of enterprise software renewal cycles, SaaS business models, and process manufacturing industry dynamics Career Foundation: Build strong foundation for advancement in account management, customer success, or revenue operations roles within the software industry Responsibilities: Develop and execute varying negotiation strategies for customers of different size / segments / product lines to maximize contract value while empathizing with customers' situations and protecting and enhancing customer trust Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service by collaborating with Customer Success, Support/Services, and Finance Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution Provide management with complete visibility to renewals and solicit executive involvement as required Accurately maintain/update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies Achieve financial and strategic goals for minimizing attrition, positioning favorable terms, and boosting incremental growth via up-sells, cross-sells and add-ons In your first year as a Renewal Manager, your success will be defined by achieving the following milestones: Develop a keen understanding of Datacor's products and value proposition to customers and positioning in our industry Develop a comprehensive understanding of B2B enterprise software/SaaS industry and commonly used terminology and concepts Learn, develop, and execute negotiation strategies to handle and own customer renewals across Datacor and identified product lines to help achieve business objectives while enhancing customer trust and minimizing churn Develop and maintain renewal forecast dashboards and KPIs to track renewal resolutions Develop strong relationships with internal stakeholders, fostering collaboration across teams to meet renewal objectives and to resolve customer inquiries effectively Qualifications: Experience working in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment; BDR or direct renewal experience being a strong advantage Experience with proactive outreach, multi-touch communication sequences, and phone-based customer engagement Strong customer management and clear communication skills with the ability to effectively lead sensitive customer conversations over calls and emails Seek to understand and empathize with multiple perspectives in a situation Demonstrated ability to execute healthy negotiation and interpersonal problem-solving skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level while empathizing with customers and their unique situations Strong process management, financial acumen, and ability to apply strict policies Ability to react and adapt to potential rapid shifts in priorities and organizational policies Able to understand technical concepts and communicate that to internal and customer stakeholders across all levels Ability to problem solve and excel in high levels of uncertainty and change or ambiguity 4-year college degree or equivalent experience

Support and lead value creation initiatives that drive Net Revenue Retention, including upsell, cross-sell, pricing, and churn mitigation. Collaborate with various teams to optimize strategies for renewals and new product growth. | Candidates should have a minimum of 3 years of experience in relevant fields such as B2B software or management consulting, along with an MBA or JD. Strong analytical skills and a strategic mindset are essential for success in this role. | About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: This is a full-time role that will focus on Operations and Go-To-Market initially with the potential to lead to multiple career paths at Datacor. You will partner closely with our VP of Strategy and Customer Success to drive mission-critical revenue initiatives across Datacor. The role will blend commercial strategy, analytics, cross-functional execution, and high ownership work across the company. This role would be ideal for a current MBA candidate (or post MBA), software operator at a PE-backed software company, consultant, or practicing attorney (post JD) who is interested in honing their operations and growth experience. In addition to a strong fundamental understanding of finance and business, this role will require curiosity, humility, and a willingness to roll up your sleeves. What you will gain: Strategic Pricing Exposure: Learn strategic pricing and optimization from a best-in-class pricing leader Immediate Revenue Impact: Own and influence high impact decisions from Day 1 M&A Experience: Exposure to M&A by helping underwrite price optimization opportunities for future acquisitions – relevant both as a software investor and operator Operator Toolkit: Build hands-on experience having difficult customer conversations while building cross-functional skills in sales, negotiations, strategy, and finance Search Fund Launchpad: Gain exposure to the broader Search Fund ecosystem by working at one of the most successful enterprise software search fund businesses Executive Visibility: Exposure to entire Datacor Executive team as well as weekly involvement with Datacor Strategy team Future Opportunity: Strong foundation for a future career as an operator at Datacor, a Search Fund, PE, or another private software company – prior team members have become search fund CEOs and business unit leaders at Datacor Responsibilites: You will support and lead value creation initiatives that drive Net Revenue Retention (“NRR”) including upsell & cross-sell, pricing, strategic price uplifts, churn mitigation across Datacor. Specific areas include: Strategic Revenue Management Assist in owning and optimizing strategy for renewals, upsell, and churn mitigation Execute and manage strategic renewal negotiations and enterprise price uplift programs Build the enterprise renewal playbook and lead execution across segments Cross-sell and New Product Growth Partner with GTM teams to launch new products and identify impactful cross-sell opportunities Create business cases, analyze revenue potential, and execute bringing a new product to market Pricing Strategy and Execution Partner on analytical pricing projects involving large transactional datasets to develop, iterate on, and take to market new pricing models Support acquisition due diligence on pricing, upsell, and churn across M&A targets Drive implementation of pricing strategy and integration plans post-closing Process Improvement and Scale Enablement Improve and help automate SMB and mid-market renewal operations working alongside our Renewals team Collaborate with Customer Success and Sales to standardize and scale sales processes Monitor churn and downsell trends and design mitigation programs Required Qualifications: Minimum of 3 years of experience in B2B software, management consulting, corporate law, technology-focused investment banking, or private equity MBA or JD (or currently pursuing one), or equivalent hands-on operational experience Experience in financial modeling and profit & loss (P&L) management Strategic mindset with the ability to identify and evaluate key growth drivers within a software business Advanced proficiency in Excel and strong analytical skills, with the ability to derive insights from large datasets in a dynamic, fast-paced environment Strong execution capability—this is a lean, high-impact team; ownership of ideas includes driving them through to implementation Highly self-motivated, capable of independently managing multiple projects and priorities concurrently Team-oriented and collaborative, with excellent communication skills and a low-ego, high-ownership mindset Intellectually curious, especially in areas such as B2B software, capital allocation, long-term business building, and esoteric domains (e.g., process simulation software for chemical refineries)