Datacor

Develop full-stack features for a multi-tenant ERP platform using modern technologies and collaborate cross-functionally. | 5+ years experience with TypeScript, React, Node.js, relational databases, AI-assisted development, and SaaS architectures. | About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: Datacor is modernizing its flagship ERP platform the enterprise-grade, multi-tenant system that hundreds of process-manufacturing customers run their business on. We are looking for a Senior Full-Stack Software Engineer to deliver end-to-end features, contributing to both the backend services and the web client. You will join a tight-knit engineering team building toward our next major release, working across accounting, inventory, purchasing, sales, and manufacturing modules that serve thousands of customers in the process-manufacturing industry. This role is hands-on. You will design schemas, write services, ship UI, write tests, review PRs, and help drive the architecture forward. You will be expected to be a productive partner to AI-assisted development tools we use Claude Code extensively as part of daily development, and we are looking for engineers who can leverage these tools while maintaining a high bar for code quality and architectural judgment. Responsibilities: Build and ship features end-to-end from database schema and backend services through to the user-facing web client. Design new domain modules using our established architectural patterns and conventions. Own multi-tenant correctness by writing migrations that comply with Row-Level Security, respecting the RLS transaction context in queries, and following the persist/flush discipline. Integrate with shared platform services background jobs, real-time updates, file storage, email, document intelligence, and authentication and authorization. Leverage AI tools effectively use Claude Code (and similar) to accelerate routine work, while exercising judgment on what to accept, adapt, or reject. Raise the bar on quality through code review, type-safety, performance discipline (no N+1 queries, lazy loading, parallel APIs), and adherence to our trunk-based development workflow. Collaborate cross-functionally with product managers, tech leads, QA, UX, and domain experts to translate functional requirements into well-designed software. Contribute to platform evolution propose improvements to shared libraries (DTOs, validation rules, i18n, shared constants), the metadata system, and developer tooling. Qualifications Required: 5+ years of professional software engineering experience building production web applications. Strong TypeScript across both frontend and backend, with comfort moving fluidly between the two. Solid React experience (hooks, component composition, performance, state management) in a non-trivial application. Server-side experience with Node.js and a structured framework NestJS preferred; Express, Fastify, or comparable accepted. Relational database fluency PostgreSQL preferred, including schema design, indexing, and writing migrations. Familiarity with an ORM (MikroORM, TypeORM, Prisma, Hibernate, etc.). Multi-tenant or SaaS experience and an understanding of why tenant isolation matters (RLS, scoped queries, or equivalent approaches). Modern delivery practices Git, pull requests, CI/CD, code review, testing, and trunk-based or short-lived-branch workflows. Demonstrated productivity with AI coding assistants (Claude Code, Cursor, Copilot, or similar). You can describe concrete examples of how you use them, where they help, and where you override them. Strong communication written, verbal, and in code reviews. You can explain trade-offs, push back constructively, and document decisions. Preferred: ERP or business-application domain knowledge general ledger, AR/AP, inventory, purchasing, sales orders, bank reconciliation, or process-manufacturing concepts. This is a meaningful plus; we can teach the domain, but prior exposure shortens ramp-up. Process-manufacturing experience (chemicals, food and beverage, coatings, etc.) or familiarity with formulation, lot tracking, or compliance requirements. AWS hands-on experience with ECS, RDS, S3, CDK, or Bedrock. Document intelligence, RAG, or LLM integration in a production system. Internationalization and accessibility experience in a multi-locale product. EOE Statement: Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Use of AI During Interviews: At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.

The Renewal Manager will be responsible for managing customer renewals and ensuring successful execution of renewals while resolving customer inquiries. This role involves collaborating with various internal teams to maximize account growth and maintain strong customer relationships. | Candidates should have experience in BDR, Account Management, Renewals, or Customer Success within a B2B enterprise software environment. Strong communication, negotiation, and problem-solving skills are essential, along with a strategic mindset and the ability to manage customer relationships effectively. | About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: As a Renewal Manager, you will be responsible for owning and handling customer renewals across Datacor. You will communicate and work directly with customers and internal stakeholders such as Sales, Finance, Customer Success, and Services to ensure successful execution of renewals and resolution of customer inquiries. You will be responsible for managing a high volume of account-related tasks and inquiries centered on maximizing customer investment with the Datacor platform. What you will gain: Renewal Management Expertise: Develop comprehensive understanding of renewal processes, negotiation strategies, and customer lifecycle management across diverse customer segments and product lines Customer Relationship Development: Build experience managing sensitive customer conversations and maintaining long-term relationships with key stakeholders and decision makers Cross-Functional Collaboration Skills: Work closely with Sales, Customer Success, Finance, and Services teams to develop strong internal partnership and communication capabilities Commercial Acumen: Gain hands-on experience with forecasting, risk assessment, account planning, and revenue optimization through renewals, upsells, and cross-sells B2B Software Industry Knowledge: Deepen understanding of enterprise software renewal cycles, SaaS business models, and process manufacturing industry dynamics Career Foundation: Build strong foundation for advancement in account management, customer success, or revenue operations roles within the software industry Responsibilities: Develop and execute varying negotiation strategies for customers of different size / segments / product lines to maximize contract value while empathizing with customers' situations and protecting and enhancing customer trust Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service by collaborating with Customer Success, Support/Services, and Finance Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution Provide management with complete visibility to renewals and solicit executive involvement as required Accurately maintain/update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies Achieve financial and strategic goals for minimizing attrition, positioning favorable terms, and boosting incremental growth via up-sells, cross-sells and add-ons In your first year as a Renewal Manager, your success will be defined by achieving the following milestones: Develop a keen understanding of Datacor's products and value proposition to customers and positioning in our industry Develop a comprehensive understanding of B2B enterprise software/SaaS industry and commonly used terminology and concepts Learn, develop, and execute negotiation strategies to handle and own customer renewals across Datacor and identified product lines to help achieve business objectives while enhancing customer trust and minimizing churn Develop and maintain renewal forecast dashboards and KPIs to track renewal resolutions Develop strong relationships with internal stakeholders, fostering collaboration across teams to meet renewal objectives and to resolve customer inquiries effectively Qualifications: Experience working in Business Development Representative (BDR), Account Management, Renewals, or Customer Success in a B2B enterprise software environment; BDR or direct renewal experience being a strong advantage Experience with proactive outreach, multi-touch communication sequences, and phone-based customer engagement Strong customer management and clear communication skills with the ability to effectively lead sensitive customer conversations over calls and emails Seek to understand and empathize with multiple perspectives in a situation Demonstrated ability to execute healthy negotiation and interpersonal problem-solving skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level while empathizing with customers and their unique situations Strong process management, financial acumen, and ability to apply strict policies Ability to react and adapt to potential rapid shifts in priorities and organizational policies Able to understand technical concepts and communicate that to internal and customer stakeholders across all levels Ability to problem solve and excel in high levels of uncertainty and change or ambiguity 4-year college degree or equivalent experience