DataBank

Provide system management, troubleshooting, and support for enterprise Windows and Linux systems, including virtualization, network, and security infrastructure. | Extensive experience with VMware, firewalls, Active Directory, scripting, and enterprise system support, with a senior-level understanding of network and server management. | DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of customer data, applications, and equipment. DataBanks managed data center services are built around its world-class facilities., multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power, and network transport services. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide system management and monitoring to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Technical Support Engineer 2 will be part of the team that addresses Windows, Linux, Cloud, Application and Network issues and brings them to resolution. They also assist in the documentation and training of the Support team. The ideal candidate for this position will be a quick learner who can solve complex problems related to various technologies. Additionally, this candidate will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes. Responsibilities Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud Perform maintenance activities within the VMware platform Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat- prevention settings Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS Troubleshoot network issues related to routing, firewalls and Load Balancers Helping create and maintain team standards, policies and procedures Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion Provide technical assistance to DataBanks customers for the support and management of Windows and Linux Servers Assist with deployment and maintenance of diverse client systems including Windows and Linux systems Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes Identify and implement efficiencies to daily processes and procedures Responsibilities will include participation in an "on call" rotation and provide after-hours availability May perform other duties and responsibilities that management deems necessary from time to time. Qualifications 5+ years of experience required in the Information Technology field 3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level 3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware Experience managing and configuring Active Directory including, replication services, group policies and folder redirection Experience supporting Microsoft products including SharePoint, Office365 and SCCM Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting 3 + years of experience with Microsoft SQL and Microsoft IIS services Scripting experience with Python, PHP or PowerShell is required Experience with MySQL, Apache and Cold Fusion Fundamental Backup and Patching knowledge Excellent troubleshooting, problem-solving and organizational skills Superior customer service skills Project management oriented with ability to lead project planning through implementation Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines Detail orientation, and the ability to record, organize, and communicate Ability to work flexible schedules when required Ability to multitask and appropriately prioritize duties A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams Occasional travel may be required Experience with Ansible a plus Benefits Health, Vision, and Dental Insurance Packages Short-Term and Long-Term Disability Insurance Life Insurance 401k with company match 3 weeks' Paid Time Off and Paid Holiday Brand: DataBank Address: 400 S Akard Street Dallas, TX - 75202 Property Description: DFW1 - Akard St - Dallas TX Property Number: DFW1

Optimize pricing strategies, analyze sales deal profitability, manage product catalog, create sales enablement materials, develop business intelligence reports, and support sales and finance teams. | Bachelor's degree plus 3-5 years of experience in business operations or financial analysis in technology or cloud services, proficiency in data analysis tools, CRM and ERP systems, understanding of cloud infrastructure, and strong communication and project management skills. | DataBank is a leading service provider of enterprise-class Infrastructure-as-a-Service (IaaS) solutions aimed at providing 100% uptime and customer data, applications, and equipment availability. DataBank's managed data center services are built around world-class facilities, multi-homed Internet access hubs, and enterprise-grade storage and compute infrastructure. We provide a redundant managed colocation environment for companies wishing to outsource their entire IT infrastructure, consisting of space, power, network transport, cloud hosting, and managed services. As a Business Operations Analyst reporting to the VP of Platform and Business Operations, you will serve as a critical liaison between sales, finance, product management, and technical teams to optimize revenue operations and drive business growth. Your core responsibilities include pricing analysis and optimization, sales deal profitability review, product catalog management, and maintenance of sales enablement documentation for our cloud hosting and managed services portfolio. You will leverage data analytics and business intelligence to provide actionable insights that improve operational efficiency, support strategic decision-making, and enhance the customer experience across DataBank's managed service offerings. You will collaborate with cross-functional teams including Sales, Finance, Product Management, Marketing, and Cloud Operations to ensure our pricing strategies are competitive, our sales processes are efficient, and our product offerings are clearly articulated and profitable. This role requires strong analytical skills, technical acumen to understand cloud infrastructure services, and the ability to translate complex technical concepts into business-friendly documentation and presentations. You will be responsible for maintaining and optimizing our product catalog, conducting financial analysis on deals and product lines, and creating materials that enable our sales team to effectively communicate DataBank's value proposition to prospects and customers. Responsibilities • Conduct comprehensive pricing analysis for cloud hosting and managed services, including competitive benchmarking, cost modeling, and profitability assessments to optimize pricing strategies, establish margin targets, and develop creative pricing solutions that balance customer needs with pricing policies. • Review and analyze sales deal profitability and pipeline performance, working closely with Sales, Finance, and leadership to evaluate deal structures, perform quote and order form reviews, ensure compliance with pricing guidelines, and provide recommendations for deal optimization and margin improvement. • Manage and maintain the product catalog for all cloud hosting and managed services offerings, ensuring accurate pricing, feature descriptions, technical specifications, and go-to-market positioning. • Work with marketing to create and maintain sales enablement documentation including product datasheets, competitive comparison guides, technical FAQ documents, and sales training materials. • Develop and maintain business intelligence dashboards and reports to track key performance indicators including pricing effectiveness, deal profitability, product performance, sales pipeline analysis, forecasting accuracy, and lead conversion metrics. • Support the sales organization with custom pricing analysis, RFP responses, deal structuring guidance for complex opportunities, and sales capacity planning to optimize territory and resource allocation. • Collaborate with Finance and leadership to ensure accurate cost allocation models, margin analysis across all service offerings, and streamlined quote-to-cash processes including order form review and approval workflows. • Lead cross-functional projects to implement pricing changes, launch new products, and optimize sales processes. • Maintain documentation of pricing policies, approval workflows, deal desk procedures, and business processes to ensure compliance, consistency, and efficient quote-to-cash operations. • Provide analytical support for strategic initiatives including market expansion, new product launches, and partnership evaluations. • Monitor industry trends and best practices in cloud services pricing and business operations to inform continuous improvement efforts. Qualifications • Bachelor's Degree in Business Administration, Finance, Economics, or related field preferred. Equivalent work experience in business operations or financial analysis may be considered. • 3-5 years of experience in business operations, pricing analysis, financial analysis, or sales operations, preferably in technology, cloud services, or data center industries. • Strong proficiency in data analysis tools including Excel (advanced functions, pivot tables, modeling), SQL for database queries, and business intelligence platforms (Tableau, Power BI, or similar). • Experience with CRM systems (Salesforce preferred), ERP systems, CPQ (Configure, Price, Quote) platforms, and deal desk operations including quote review and approval processes. • Understanding of cloud computing concepts including IaaS, virtualization, storage, networking, and managed services. • Demonstrated experience in financial modeling, pricing strategy development, profitability analysis, and pipeline/funnel analysis with focus on forecasting accuracy and margin optimization. • Experience creating professional documentation, presentations, and sales collateral. • Other Requirements • Strong analytical and critical thinking skills with attention to detail and accuracy in data analysis and financial modeling. • Excellent written and verbal communication skills with the ability to present complex information clearly to both technical and non-technical audiences. • Ability to work collaboratively across multiple departments and manage competing priorities in a fast-paced environment. • Project management skills with experience leading cross-functional initiatives and meeting deadlines. • Proactive problem-solving approach with the ability to identify opportunities for process improvement and operational efficiency. • Basic understanding of data center operations, cloud infrastructure, and managed services business models. • Proficiency in Microsoft Office Suite, Google Workspace, and cloud-based collaboration tools. • Strong organizational skills with the ability to manage multiple projects simultaneously. • Customer-focused mindset with understanding of B2B sales processes and customer success metrics. • Legal authorization to work in the U.S. is required. Benefits • Health, Vision, and Dental Insurance Packages • Short-Term and Long-Term Disability Insurance • Life Insurance • 401k with company match • 3 weeks' Paid Time Off and Paid Holiday