Data Direct Networks

Manage strategic enterprise customer relationships post-sales, ensuring health of install base and timely escalation resolution. | 5+ years in customer-facing post-sales role with technical fluency in enterprise storage and virtualization, skilled in documentation and executive presentations. | Overview Tintri by DDN is a leading provider of data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection. Tintri's product portfolio includes the VMstore T7000 Series, an on-premise storage platform purpose-built for virtual machines, containers and databases. In addition, Tintri offers cloud-based solutions such as the Tintri Cloud Platform (TCP) and the Tintri Cloud Engine (TCE), providing managed infrastructure and workload flexibility. Recognized for superior performance, Tintri's solutions are built for enterprise applications, offering workload-level observability, autonomous operations, and simplified management. With over a decade of research and development, Tintri continues to innovate, addressing the dynamic data workloads of today and tomorrow. Joining Tintri by DDN means becoming part of a passionate team dedicated to delivering cutting-edge data management solutions that empower organizations to maximize uptime, performance, and efficiency. Job Description The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers. The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. The SAM is the differentiator between a transactional vendor relationship and a strategic partnership, and is the basis on which Tintri's premium support tiers are sold. Role and Scope This is a customer-facing, individual-contributor role with significant cross-functional reach. The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise). The SAM owns the customer's stewardship outcome. That includes documented work product, proactive monitoring, escalation management, and consistent representation of the customer's voice inside Tintri. Key Responsibilities Account stewardship and documented work product. Maintain current account plans, health scorecards, and verified contact rosters for each assigned account. Author and deliver Quarterly Business Reviews (QBRs), customer-facing meeting recaps, and per-meeting decks for the recurring support review cadence. Proactive monitoring and capacity oversight. Use the available customer telemetry and analytics platforms to monitor capacity, footprint, performance, and trend data across the assigned portfolio. Identify material changes and surface them to the customer and internally before they escalate. Maintain awareness of software versions, upgrade posture, and hardware lifecycle (entitlement end dates, hardware model EOL, support tier). Escalation management and customer-facing communication. Serve as the customer's named point of contact for support escalations. Respond promptly to voicemails, pages, and escalation outreach from on-call functions, the front-line support team, and named contacts. Drive case engagement when the customer asks for it; coordinate with engineering on escalations and keep the customer informed throughout. Operational hygiene. Log customer interactions in Salesforce. Submit regular status reports to your manager covering meetings held, action items, and account activity. Maintain the contact roster with verification dates. Coordinate hardware logistics (RMAs, loaners, FE dispatches) with the customer and the support team. Documented relationship continuity. Build and maintain direct, named relationships with each customer's primary technical contacts, secondary technical contacts, and executive sponsor where applicable. Refresh those relationships on a regular cadence. Cross-functional advocacy. Represent the customer's voice inside Tintri to Engineering, Product, Sales, and Leadership. Translate technical issues into business impact for the customer's executives, and customer commitments into engineering and product priorities. Required Qualifications 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure Direct experience running customer escalations to resolution under time pressure Strong written communication; this role produces a real artifact for every customer interaction Experience with Salesforce for activity tracking and pipeline visibility Comfort presenting to senior customer audiences (Director, VP, CIO, CTO) Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight Preferred Qualifications Prior experience supporting Tintri, NetApp, Pure, Dell, or comparable storage platforms Experience supporting financial services, healthcare, or other regulated industries Familiarity with Jira (issue tracking) and customer telemetry / analytics platforms Background working inside an OEM or hardware vendor support organization Experience contributing to or authoring formal QBR programs and support service offerings Working knowledge of NFS, iSCSI, VAAI, vVols, VMware integration patterns, Kubernetes, OpenShift, and OpenStack What Success Looks Like The SAM role exists to produce documented work product on a recurring cadence. Successful performance is reflected in: Current account plans, scorecards, and verified contact rosters for every assigned account Regular Quarterly Business Reviews delivered to each account Timely customer-facing recap notes after every meeting Routine use of available telemetry and analytics platforms to monitor account health Accurate CRM activity records reflecting customer engagement Prompt and professional response to customer and leadership communications Compensation and Benefits Base salary range commensurate with experience. Bonus eligibility tied to portfolio retention, customer satisfaction metrics, and successful escalation outcomes. Full DDN benefits package including health, dental, vision, 401(k), and PTO. Remote work setup support provided. About Tintri and DDN Tintri, a DataDirect Networks (DDN) company, builds enterprise storage purpose-built for virtualization. The Tintri VMstore platform is used in production by financial services exchanges, healthcare networks, large technology firms, and federal agencies for VM-aware storage at scale. DDN is the world's largest privately held storage company, with customers including the world's largest research, AI, and enterprise IT organizations. The Tintri Support Account Management function is the named, post-sales relationship the company offers to its Platinum and Platinum+ customers. The SAM role is the basis on which that premium support tier is sold and renewed. DDN DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #LI-Remote

Design, develop, and maintain complex Angular web applications with high-quality code and lead UI standards. | 8+ years web development with expert Angular, TypeScript, CSS, bachelor's degree preferred, strong UI design portfolio. | Overview Tintri by DDN is a leading provider of data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection. Tintri's product portfolio includes the VMstore T7000 Series, an on-premise storage platform purpose-built for virtual machines, containers and databases. In addition, Tintri offers cloud-based solutions such as the Tintri Cloud Platform (TCP) and the Tintri Cloud Engine (TCE), providing managed infrastructure and workload flexibility. Recognized for superior performance, Tintri's solutions are built for enterprise applications, offering workload-level observability, autonomous operations, and simplified management. With over a decade of research and development, Tintri continues to innovate, addressing the dynamic data workloads of today and tomorrow. Joining Tintri by DDN means becoming part of a passionate team dedicated to delivering cutting-edge data management solutions that empower organizations to maximize uptime, performance, and efficiency. Job Description We are seeking an experienced Staff Web Developer with deep expertise in Angular and a strong eye for UI design to join our dynamic development team. This role combines technical excellence with creative problem-solving to deliver exceptional user experiences.Responsibilities Development Design, develop, and maintain complex web applications using Angular (latest versions) Write clean, maintainable, and well-documented code following best practices and SOLID principles Apply design patterns appropriately (Singleton, Observer, Factory, etc.) Build reusable components and front-end libraries for future use Collaborate with back-end developers to integrate RESTful APIs Participate in thorough code reviews, providing constructive feedback Write comprehensive unit tests Follow consistent coding standards and style guides Refactor legacy code to improve maintainability and performance UI/UX Design Create visually appealing interfaces with attention to detail Ensure consistency in design language across the application Technical Leadership Establish and enforce coding standards and development workflows Stay current with emerging technologies and industry trends Identify and address technical debt and performance bottlenecks Contribute to technical documentation and knowledge sharing Requirements Technical Skills **8+ years of professional web development experience** **Expert-level proficiency in Angular (Angular 2+)** including: Component architecture and lifecycle hooks Services, dependency injection, and observables (RxJS) Routing, guards, and lazy loading Forms (reactive and template-driven) State management Angular CLI and build optimization Testing (Jasmine, Karma, or Jest) **Strong TypeScript and modern JavaScript (ES6+)** expertise **Advanced HTML5 and CSS3** skills including: CSS preprocessors (SASS/SCSS) CSS frameworks (Material Design) Flexbox and CSS Grid UI design experience** with demonstrated ability to: Create intuitive user interfaces Understand design principles (typography, color theory, spacing) Work with design tools Implement design systems and component libraries Education Bachelor's degree in Computer Science, Web Development, Design, or related field Equivalent work experience will be considered DDN Join our dynamic and driven team, where engineering excellence is at the heart of everything we do. We seek individuals who love to challenge themselves and are fueled by curiosity. Here, you'll have the opportunity to work across various areas of the company, thanks to our flat organizational structure that encourages hands-on involvement and direct contributions to our mission. Leadership is earned by those who take initiative and consistently deliver outstanding results, both in their work ethic and deliverables, making strong prioritization skills essential. Additionally, we value strong communication skills in all our engineers and researchers, as they are crucial for the success of our teams and the company as a whole. Interview Process: After submitting your application, one of our recruiters will review your resume. If your application passes this stage, you will be invited to a 30-minute interview during which a member of our team will ask some basic questions. If you clear the interview, you will enter the main process, which can consist of up to four interviews in total: Coding assessment: Often in a language of your choice. Systems design: Translate high-level requirements into a scalable, fault-tolerant service (depending on role). Real-time problem-solving: Demonstrate practical skills in a live problem-solving session. Meet and greet with the wider team. Our goal is to finish the main process in 2-3 weeks at most. DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #LI-Remote

Manage inbound leads, conduct high-volume outreach, follow up on event leads, maintain pipeline, collaborate with sales and marketing, and optimize outreach performance. | 1+ year sales or customer-facing experience, strong communication skills, comfort with high-volume outreach, coachable and self-starter mentality, and familiarity with sales tools preferred. | Overview This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Description We are looking for a highly motivated and results-oriented Business Development Representative (BDR) to join our growing Federal sales team. This is an entry-level sales role designed for individuals looking to break into the world of sales and business development. As a BDR, you will play a crucial role in building a strong pipeline and maintaining a steady demand engine by engaging inbound leads, conducting event outreach, and driving high-volume prospecting efforts. This position is ideal for someone who thrives in a fast-paced environment, enjoys engaging with prospects, and is eager to develop their skills in sales. The BDR will focus on qualifying inbound leads, following up on event-generated interest, and conducting outreach to ensure a healthy pipeline for the sales team outside of our key target accounts. Key Responsibilities Manage & Qualify Inbound Leads: Respond to and engage inbound leads in a timely manner, qualifying prospects and ensuring they are a good fit for our solutions. Drive High-Volume Outreach: Conduct outbound calls, emails, and LinkedIn engagement to reach potential customers and schedule meetings for the sales team. Event & Campaign Follow-Up: Proactively follow up with leads from events, webinars, and marketing campaigns to convert interest into pipeline opportunities. Maintain a Steady Demand Engine: Ensure a consistent flow of qualified opportunities by executing a high-volume outreach strategy to build a strong pipeline. Collaborate with Sales & Marketing: Work closely with the marketing and sales teams to align on messaging, lead qualification criteria, and pipeline generation strategies. Track & Optimize Performance: Utilize CRM tools (Salesforce, SalesLoft, etc.) and sales engagement platforms to log activities, analyze performance, and continuously improve outreach effectiveness. Qualifications 1+ year of experience in sales, business development, or customer-facing roles (or strong desire to enter a sales-driven career). High energy, coachability, and a self-starter mentality with a willingness to learn and grow. Excellent customer service and communication skills (both written and verbal), with the ability to engage prospects in meaningful conversations. Comfort with high-volume outreach through calls (60+ daily), emails, and LinkedIn engagement. Ability to work in a fast-paced, target-driven environment with a focus on activity metrics and pipeline contribution. Proficiency with sales tools such as Salesforce, HubSpot, Outreach, Salesloft, or similar platforms (preferred, but not required). Quick learner and adaptable. Passion for technology, sales, and helping businesses solve challenges. DDN DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively. DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #LI-Remote

Lead the Infinia build and release engineering lifecycle including planning, coordination, release, and post-release support while managing and growing the team. | 12+ years professional experience with 5+ years management, expertise in build/release engineering, Git, Jira, CI/CD, and ability to automate release workflow artifacts. | Overview This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Description Summary:This individual will lead the Infinia build and release engineering for the Infinia product line and be responsible for the full release life cycle from planning, coordinating with component owners to release and post release support. Who We Are Looking For:The successful candidate will demonstrate a strong understanding of tools and technologies that enhance the release workflow (for example: the ability to build live confluence pages that maintain the state of the product). Additionally, the candidate will know how to automatically generate the tables/pages/artifacts that reflect the state of the releases being cut and the workflow actions that generate summations. Furthermore, the candidate will be an expert with utilizing Git, Jira, test case management frameworks, risk management, CI/CD pipelines, and continuous process improvement. This individual will need to be adept at managing, leading, and growing the individual contributors of their organization.Requirements:-12+ Years of Professional Experience with 5+ Years of Management Experience-Experience with Build and Release Engineering-Experience with tools and technologies that enhance the release workflow-Experience with Git, Jira, or similar tooling-Experience generating tables, pages, or artifacts that reflect the state of the releases. This position requires participation in an on-call rotation to provide after-hours support as needed. DDN Join our dynamic and driven team, where engineering excellence is at the heart of everything we do. We seek individuals who love to challenge themselves and are fueled by curiosity. Here, you'll have the opportunity to work across various areas of the company, thanks to our flat organizational structure that encourages hands-on involvement and direct contributions to our mission. Leadership is earned by those who take initiative and consistently deliver outstanding results, both in their work ethic and deliverables, making strong prioritization skills essential. Additionally, we value strong communication skills in all our engineers and researchers, as they are crucial for the success of our teams and the company as a whole. Interview Process: After submitting your application, one of our recruiters will review your resume. If your application passes this stage, you will be invited to a 30-minute interview during which a member of our team will ask some basic questions. If you clear the interview, you will enter the main process, which can consist of up to four interviews in total: Coding assessment: Often in a language of your choice. Systems design: Translate high-level requirements into a scalable, fault-tolerant service (depending on role). Real-time problem-solving: Demonstrate practical skills in a live problem-solving session. Meet and greet with the wider team. Our goal is to finish the main process in 2-3 weeks at most. DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #LI-Remote