Darkroom

Manage client relationships, oversee performance campaigns, coordinate cross-functional teams, and ensure operational excellence in social commerce. | 2-4 years in account management or social commerce roles, hands-on TikTok Shop experience, strong organizational and communication skills. | About Darkroom Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Matter, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation. About the Role Darkroom is expanding its Social Commerce practice and seeking an Account Lead, TikTok Shop to manage client relationships, performance, and day-to-day execution for our growing portfolio of TikTok Shop brands. As an Account Lead, you’ll be the primary partner for your brands—translating goals into actionable plans, coordinating cross-functional teams, and ensuring campaigns ship with precision. You’ll work closely with Strategists, Creator Managers, and Paid Media to deliver measurable GMV growth and operational excellence in a fast-moving, creator-driven commerce environment. This role is ideal for someone who is highly organized, platform-savvy, client-driven, and ready to play a critical role in building the next-generation social commerce capability at Darkroom. What You’ll Do Own Day-to-Day Client Management: Serve as the primary point of contact for TikTok Shop clients; maintain tight alignment on goals, performance, and account needs. Drive Performance Execution: Partner with Strategy and Creator teams to manage product seeding, affiliate activation, campaign rollout, and in-platform optimizations. Monitor & Translate Performance: Track GMV, campaign KPIs, and affiliate outputs; distill insights into clear next steps and escalate risks proactively. Operational Command: Ensure all deliverables—creator briefs, product lists, content approvals, reporting—are shipped with accuracy and speed. Creator & Platform Fluency: Leverage knowledge of TikTok Shop mechanics, creator dynamics, and algorithmic behavior to support smarter execution and client education. Cross-Functional Coordination: Work closely with internal partners (Creative, Creator, Paid Media, Strategy) to ensure cohesive execution and strong client outcomes. Account Expansion Support: Identify trends, gaps, and opportunities to help leadership create upsell pathways and strengthen account value. Quality Control: Uphold Darkroom’s performance and communication standards across every client interaction and internal workflow. You Should Apply If You have 2–4 years in account management, influencer/social commerce, or performance marketing roles. You have hands-on TikTok Shop experience (minimum 6–12 months) managing or supporting product, affiliate, or creator workflows. You thrive in fast-moving, execution-heavy environments and have a bias toward precision and ownership. You know how to manage multiple workstreams, synthesize data, and guide clients with clarity. You’re proactive, curious, analytically sharp, and energized by platform-native commerce. You hold yourself to a high standard and want to grow into a senior client leader within a high-performance environment. What It’s Like to Work at Darkroom Darkroom is not a typical agency. We hire A-players who want to build something iconic. We move fast, operate with rigor, and expect every team member to bring depth of thought and operational mastery to their work. We value autonomy with accountability, truth over comfort, and outcomes over optics. In return, we invest heavily in our people: Unlimited Vacation & 10 Paid Holidays Remote-First Culture with hubs in NY, SF, Lisbon, São Paulo, Barcelona & more Comprehensive Medical, Dental & Vision Benefits 401(k) with Company Match, Equity, and Profit Sharing Parental Leave & Wellness Stipends Cross-functional learning opportunities across the entire Darkroom ecosystem If you want to work with some of the sharpest operators in the industry and help shape the future of AI-enabled growth marketing, you’ll thrive here. Equal Opportunity Statement Darkroom is an equal opportunity employer committed to diversity and inclusion across race, religion, gender identity, age, disability status, and background. We welcome candidates from all walks of life.

Lead client strategy and relationships for TikTok Shop accounts, oversee campaign performance and execution, and manage a team of account managers. | 4-6 years experience in account management or client strategy within e-commerce or social commerce, deep understanding of TikTok Shop and influencer dynamics, strong communication and leadership skills. | TikTok Shop Director Accounts Location: Remote Employment Type: Full-time About Darkroom We’re building the future of advertising—and we’re looking for sharp minds to help us do it. Darkroom is a next-gen, omnichannel growth marketing agency servicing some of the most exciting consumer brands in the world. We’re proud to be recognized by Inc. 5000 as one of the fastest-growing private companies in America and ranked top 1% in digital advertising by Varos. We’re scaling our TikTok Shop capabilities and are hiring a Director of Accounts to lead client strategy and relationships across our growing portfolio. In this role, you’ll serve as the primary point of contact for our brand partners, overseeing campaign performance, cross-functional execution, and client satisfaction on one of the world’s fastest-evolving commerce platforms. What You’ll Do Own Client Relationships: Serve as the strategic lead and day-to-day contact for TikTok Shop clients, ensuring alignment across goals, performance, and brand positioning. Drive Account Growth: Identify upsell opportunities and collaborate with leadership to expand client scope based on evolving business needs and marketplace trends. Oversee Execution: Partner with Strategists, Creator Managers, and Media teams to manage seamless campaign rollouts, from launch to optimization. Performance Leadership: Monitor client GMV, campaign KPIs, and affiliate performance; translate insights into action through structured reporting and strategy pivots. Cross-functional Leadership: Act as the connective tissue across internal teams—Strategy, Creative, Creator, and Paid—to deliver cohesive, high-impact campaigns. Market Expertise: Stay ahead of TikTok Shop innovations, tools, and competitive shifts to inform strategic planning and client education. Team Management: Mentor and manage a growing team of Account Managers and/or Associates to ensure delivery excellence across all client touchpoints. Who You Are 4–6 years of experience in account management or client strategy within an e-commerce, influencer/affiliate marketing, or performance media context. Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics. Experience owning client relationships, managing cross-functional teams, and delivering against performance metrics. Highly organized, with strong communication, presentation, and problem-solving skills. A strategic thinker with a client-first mindset and a passion for driving measurable growth. Comfortable in a fast-paced, evolving environment with multiple stakeholders. What It’s Like to Work at Darkroom We only seek out the best—from our clients to our people. Our team is our most sacred asset. In return, we offer: Unlimited Vacation & 10 Paid Holidays Remote-First Culture with hubs in NY, SF, Lisbon, São Paulo, Barcelona & more Comprehensive Health Benefits 401(k) with Company Match, Equity, and Profit Sharing Parental Leave & Wellness Stipends Endless Learning & Career Development across disciplines Equal Opportunity Statement Darkroom is an equal opportunity employer. We’re committed to diversity and inclusion across race, religion, gender identity, age, disability status, or background—and we welcome candidates from all walks of life.