Cynet

Resolve complex escalated technical issues and collaborate with R&D to improve security platform based on customer feedback. | 4+ years technical support experience with strong SQL, API troubleshooting, advanced Windows diagnostics, networking, and cloud experience. | Cynet Security is seeking an experienced and highly skilled Senior Tech Support Engineer / Escalation Engineer to join our global support team. This is a hands-on, customer facing role focused on troubleshooting complex product issues, while also playing a key role in deploying, configuring, and optimizing Cynet’s security solutions. You’ll work closely with customers, internal support tiers, pre-sales and post-sales, R&D, and Product teams to analyze problems, identify root causes, and implement sustainable solutions. Your expertise will directly impact customer satisfaction and contribute to the continued growth and excellence of our platform. This is a full-time on-site position based in Tampa, Florida. We value flexibility, and it is preferred (though not required) that candidates can occasionally cover West Coast business hours. You'll report directly to the US Technical Support Manager. This role may require occasional weekend work based on business needs. What will you do Own and resolve complex escalated technical issues, serving as the point of contact for critical customer situations Deploy, configure, and optimize Cynet’s platform across diverse customer environments Analyze logs, configurations, and system behavior to diagnose and resolve advanced product issues Collaborate with R&D, Product, and QA teams to address bugs, edge cases, and long-term product improvements Partner with pre-sales and post-sales engineers to ensure smooth customer transitions and align technical expectations Deliver guidance and mentorship to Tier 1 Support Engineers Maintain and contribute to internal documentation, knowledge base articles, tools, and troubleshooting guides Support onboarding efforts, upgrades, and integration workflows with best practices Influence product roadmaps by channeling feedback from real world customer scenarios Requirements Core Requirements Experience: 4+ years in technical support, post-sales, or professional services (must) Industry Expertise: Preferred background in Endpoint Security, Enterprise Networking, or IT Security (advantage) Integration & Security: Knowledge in offensive/defensive cybersecurity and product integration (advantage) Communication: Strong verbal and written skills, ability to present to groups (must) Collaboration: Experience working closely with pre-sales and sales Technical Skills Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR, XDR, Firewalls (advantage) Databases: SQL expertise is a must; ELK and ClickHouse experience is a plus APIs & Integrations: Hands-on experience with configuration, troubleshooting, and documentation (must) Cybersecurity Background: Ethical hacking/offensive security knowledge (advantage) Networking: 2+ years of diagnostics, troubleshooting, and configuration experience Cloud & Virtualization: AWS, Cloud, VMware - troubleshooting, diagnostics, and configuration experience.(2-4 years). IT Governance & Best Practices: Experience with documentation, knowledge management, and secure solution deployment and integration Operating Systems Windows: Advanced troubleshooting & diagnostics (must) Mac OS/Linux: 2–3 years of troubleshooting & diagnostics (at least one is a must) You are A natural problem solver who thrives on tackling complex technical challenges Someone with a deep technical background in security, operating systems, networking, and cloud environments Passionate about delivering exceptional customer experiences through ownership and technical expertise An excellent communicator—clear, confident, and adaptable to different audiences Comfortable working under pressure and in fast-paced environments Self-motivated, methodical, and always looking to learn, improve, and contribute A collaborative team player who values knowledge sharing and cross-functional alignment About Us Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Lead and scale a global customer support team, build scalable processes, define KPIs, and collaborate across departments to ensure excellent service delivery. | 7+ years in customer support with 3+ years managing global teams in B2B SaaS or cybersecurity, leadership and coaching skills, experience with support tools, and strong communication. | Description We are a fast-growing cybersecurity startup, dedicated to protecting organizations worldwide with cutting-edge technology and exceptional customer experience. With a rapidly expanding global presence, we are seeking an experienced and dynamic Global Support Manager to lead and scale our customer support organization. What will you do The Global Support Manager will oversee our customer support function, ensuring world-class service for our B2B customers across multiple regions. You will lead a growing team (currently ~20 support professionals with expected doubling in size), define processes, and drive operational excellence. This is a high-impact leadership role requiring proven experience in building, scaling, and managing global support teams in a fast-paced environment. Key Responsibilities • Lead, mentor, and scale a global support team, ensuring excellent service delivery and customer satisfaction. • Build and implement scalable processes, tools, and methodologies to support rapid growth. • Define and track KPIs (SLAs, CSAT, response/resolution times) to ensure operational excellence. • Partner closely with Product, R&D, Sales, and Customer Success to resolve customer issues and provide feedback for continuous improvement. • Develop and maintain 24/7 global support coverage and escalation procedures. • Foster a culture of accountability, professionalism, and customer-centricity within the team. • Recruit, train, and develop talent to support organizational expansion. Requirements • 7+ years of experience in customer support, with at least 3 years in a leadership role managing global teams. • Proven track record of scaling support organizations in a high-growth B2B SaaS or cybersecurity environment. • Strong leadership, people management, and coaching skills. • Hands-on experience with support tools and platforms (e.g., Zendesk, Salesforce, Jira). • Excellent communication and collaboration skills across global and cross-functional teams. • Ability to thrive in a dynamic startup environment, balancing strategy with hands-on execution. • Bachelor’s degree is plus. Why Join Us? • Be part of a fast-growing cybersecurity startup making a global impact. • Lead and scale a critical function in a company entering its next growth stage. • Collaborative, innovative, and mission-driven culture. • Competitive compensation and benefits package. You are None About Us None

Recruit and onboard channel partners, manage partner relationships, enable sales and technical activities, meet sales quotas, and drive channel marketing programs. | Bachelor’s degree or equivalent, 4+ years of channel sales experience in cybersecurity, strong communication and organizational skills, ability to close business and maintain partner satisfaction. | Description At Cynet Security, we’re redefining how channel partners succeed in the cybersecurity market. As a fast-growing innovator with an all-in-one platform, we empower MSPs, MSSPs, and VARs to consolidate their security stack, save costs, and deliver unmatched value to their customers. This is your chance to join a company where the channel truly drives growth — and where your expertise in building, enabling, and accelerating partner relationships will have a direct impact on revenue and market expansion. If you’re a proven Channel Seller ready to grow a thriving partner ecosystem and be part of a disruptive force in cybersecurity, Cynet is where you’ll make your mark. What will you do Recruits new partners in the different territories to support the sales efforts within the region. Onboarding new Channel partners. Handle Sales and Technical Enablement of strategic partners in the region. Manages the day-to-day relationship between strategic partners and Cynet. Ensures that strategic partners meet the requirements of their tier in the Cynet Channel Partner Program. Acts as a liaison between strategic partners and Cynet sales representatives. Delivers Value Propositions and other key messaging to the partner community. Meets or exceeds quota for strategic partners. Learns and maintains knowledge of Cynet product, competitive products and technologies and industry trends and share this knowledge with partners. Reviews, monitors, and reports on deal registrations. Communicates product launches and promotions. Executes marketing programs with the help of marketing in order to drive leads from the field. Serves as the main point of contact for Cynet’s resources. Maintains responsibility for overall relationship management. Drives Channel activities in each one of the territories based on the local requirement and culture to drive a qualified pipeline. Performs other duties and projects as assigned. Requirements Bachelor’s degree or equivalent experience Proven experience as a Channels Sales Manager. 4+ years or more in selling business to business, 4 years of related experience in a cyber security vendor across the US market. Strong presentation and communication skills mandatory. As well as skills in time management and organization Ability to close business while achieving a high level of partner satisfaction. MBA- advantage You are None About Us At Cynet, we imagine a world where any company can have full cybersecurity protections. At Cynet, we are making enterprise-grade cybersecurity accessible, simple and affordable to organizations that don’t have the same resources as the Fortune 1000.