CyberSheath

Own customer relationships, coordinate project execution, and ensure customer satisfaction and retention. | Requires 5+ years in a tech-focused Customer Success role, with knowledge of IT systems, and certifications like Security+ or CCNA. | CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture. Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes—not tasks—and serve as the single point of accountability for their customers’ success. This is a high-ownership, customer-facing role for someone who can think like a general manager of their accounts and drive results through internal execution, not by passing problems down the line. CSMs at CyberSheath are the single point of accountability—customers don’t need to understand our org chart because their CSM handles everything. This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction. The ideal candidate has strong business acumen, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification. You will not succeed in this role by reacting to emails and attending meetings all day. This role requires structured thinking, disciplined work habits, and true customer ownership Key Responsibilities Customer Ownership – Act as the single point of accountability for a portfolio of managed service customers. Own the relationship, retention, and the customer’s experience Execution Coordination – Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects— ensuring technicians and internal teams stay on task, on time, and a CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player. Project & Process Management – Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements Escalation with Accountability – Identify issues early, propose mitigation paths, and escalate with clarity—not chaos. You are accountable for resolution, not just Strategic Relationship Building – Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. Business Reviews & Customer Communication – Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. Instrumentation & Organization – Use internal dashboards and available data (ticket queues, backlog, VIP activity, escalations) to guide your priorities. If it’s off track, you’re already on it. Retention & Upsell Support – Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals. Internal Team Leadership – Hold internal teams accountable to deadlines and standards. Everyone at CyberSheath is empowered to do what’s required to deliver great service—you included. What Success Looks Like Customers are never confused about who to contact—they rely on you, and you know who to loop in. Projects are completed on time, with zero surprises. Internal teams are responsive and accountable because you hold them to it. You surface issues before they become churn risks. Your accounts renew, expand, and consistently deliver positive feedback. You run your day with data, not noise. You are a trusted, strategic advisor to your customer—not just a project Who You Are Execution-Driven – You don’t pass problems along; you fix them. Organized & Disciplined – You structure your day, know your metrics, and guide internal teams with clarity. Customer-Focused – You know how to speak to business leaders and ensure our services drive real customer value. Accountable – You take full ownership of customer outcomes and internal execution, even when it’s messy. Proactive Communicator – You don’t wait for things to break—you see risk coming and address it early. Process-Oriented but Flexible – You follow the playbook, but you’re always looking for ways to improve and scale it. Why This Role? Own your customer relationships, top to bottom—with the authority to make things happen. Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base. Join a team that values ownership, urgency, and accountability. Get access to a complete set of tools and data—you just need to take initiative and act. Work remotely in a high-performance culture with a team that shares your standards. Be measured on the things that matter: execution, retention, and customer impact. Preferred Qualifications A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) Deep knowledge and understanding of IT systems and platforms Experience providing end-user technical support Certifications: A+, Security+, Security+, AZ-900, CISM, CCNA Work Environment A virtual work environment CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $100,000—$130,000 USD

Provide remote technical support for client systems, troubleshoot hardware/software issues, and assist with onboarding/offboarding in a managed services environment. | Minimum 1+ years MSP experience, 3+ years helpdesk support, proficiency with remote support tools, and knowledge of Windows, Mac, Linux, Office 365, Azure, and networking. | CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. Role Overview The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. Essential Responsibilities (included but not limited to) Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services Provide day-to-day operational support for: Desktop and Server Operating Systems (Windows, Mac, Linux) Microsoft Office 365, Azure, Teams, OneDrive, SharePoint Networking Devices (firewalls, switches, wireless access points) Line of Business Applications On-premise and Cloud Backup and Disaster Recovery Hardware peripherals (printers, monitors, docking stations, webcams, etc.) Mobile Devices / Mobile Device Management (MAM / MDM) Provide escalation support as necessary for Level I Helpdesk staff Assist with the onboarding and offboarding of clients, systems, and users Deploy and maintain security tools and management agents Maintain current notes and time entries for all requests in the helpdesk ticketing system Create and maintain comprehensive documentation for internal and client systems Work with third-party vendors to remediate issues as needed Required Education, Experience, & Skills Minimum 1+ years working for a Managed Service Provider (MSP) Minimum of 3+ years’ experience working on an Information Technology Helpdesk using remote support tools Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) Ability to provide exceptional customer service in all situations Possess strong troubleshooting, problem-solving, and verbal/written communication skills Experience with Microsoft Windows desktop and server operating systems Experience with Microsoft Office 365 / Azure administration Proficiency with Microsoft Server Active Directory / Group Policy Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. Knowledge of scripting and automation tools a plus Demonstrated ability to work in a team environment Must be authorized to work for any employer in the U.S Preferred Education, Experience, & Skills Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field Experience with Security Technologies: Multifactor Authentication Encryption SIEM/SOAR Endpoint Detection and Response Preferred Certifications Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ Excellent organizational skills including the ability to balance conflicting priorities Ability to work independently, remotely, and as part of a team Work Environment This role is Remote with the potential for travel to client sites Some on-call, shift, and evening work CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $55,000—$70,000 USD

Supporting customer success teams with operational execution, preparing meeting materials, tracking renewals, and maintaining customer data. | Experience in customer success or operations, proficiency with CRM and reporting tools, strong organizational skills, and ability to work in fast-paced environments. | CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base. We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Specialist to our team. CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that do not improve and may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident doers who get the job done and strive to do the right thing, even when no one is looking, are the types of candidates who thrive in our culture. Our most successful team members are self-starters who are comfortable wearing multiple hats and operating in a fast-growing, high-accountability environment. About the Role CyberSheath, a fast-growing, private equity-backed cybersecurity company, is seeking a Customer Success Specialist to support our Customer Success Managers and help scale a world-class customer success operation. This is a high-impact, execution-focused, back-office role responsible for enabling CSMs to operate at maximum effectiveness. The Customer Success Specialist ensures that meetings are prepared, renewals are tracked, follow-ups are executed, data is organized, and customer engagement is operationally tight. This role is ideal for someone who is highly organized, detail-oriented, and execution-driven. You will not be successful in this role by simply reacting to emails. You must be structured, proactive, and relentless about follow-through. Customer Success Specialists do not own customer relationships directly. Instead, they enable CSMs to operate as true account owners by handling the operational, administrative, and coordination work that keeps accounts running smoothly. Key Responsibilities Customer Success Operations Support a team of Customer Success Managers with day-to-day operational execution Prepare materials for customer meetings, QBRs, and executive reviews Build and maintain customer account documentation, notes, and records Track customer action items and ensure follow-through Meeting and Communication Support Prepare agendas, presentations, and supporting documentation for customer meetings Capture and distribute meeting notes with clear action items and owners Maintain organized customer communication records Coordinate internal and external meeting scheduling Renewal and Licensing Support Track licensing renewals, contract milestones, and expiration dates Support renewal workflows and follow-up activities Coordinate with procurement, finance, and engineering teams to ensure accurate renewal execution Maintain renewal tracking dashboards and reporting Data, Reporting and Instrumentation Maintain customer health data, dashboards, and reporting Track KPIs including backlog, ticket volume, escalations, renewals, and account status Ensure CRM and internal systems remain accurate and up to date Produce weekly and monthly reporting for CSM leadership Process and Playbook Execution Execute existing Customer Success playbooks and workflows Identify process gaps and recommend improvements Help scale and standardize customer success operations as the company grows What Success Looks Like CSMs are fully prepared for every customer meeting Renewal cycles are predictable, organized, and never last-minute Customer records are clean, accurate, and current Action items never fall through the cracks Leadership has real-time visibility into account health The Customer Success organization runs with discipline and structure Who You Are Execution-Driven. You love closing loops and finishing what you start Highly Organized. You build structure where others see chaos Detail-Oriented. You notice what others miss Proactive. You do not wait for someone to tell you what to do Process-Minded. You enjoy building repeatable systems Accountable. You own your work and take pride in operational excellence Comfortable in Fast-Paced Environments. You thrive in growth Why This Role Be a core part of scaling a best-in-class Customer Success organization Work at the center of compliance, cybersecurity, and managed IT Gain exposure to executive-level customer relationships Build foundational operational experience inside a high-growth company Work remotely in a high-performance culture Be measured on execution, reliability, and impact Preferred Qualifications 2+ years of experience in customer success operations, account operations, or sales operations Experience in a technology, MSP, SaaS, or cybersecurity environment preferred Strong proficiency with CRM systems, ticketing platforms, and reporting tools Excellent written and verbal communication skills Strong organizational and documentation skills Advanced proficiency with Excel, PowerPoint, and collaboration tools Work Environment Virtual work environment CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $75,000—$85,000 USD

Develop and execute integrated marketing campaigns across various channels with a focus on lead generation and measurable results. Manage content creation and analyze campaign performance to optimize marketing efforts. | Candidates should have 5+ years of marketing experience with a strong proficiency in analytics and various marketing tools. A bachelor's degree in Marketing, Communications, Business, or a related field is required. | CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Marketing Generalist to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. Job Overview We are seeking a data-driven Marketing Generalist who can balance creativity with analytics. This role combines content creation, social media management, lead generation, and email marketing with a strong emphasis on measuring, reporting, and optimizing performance. The right candidate will be just as comfortable analyzing campaign metrics and ROI as they are drafting content or scheduling social posts. Responsibilities Develop and execute integrated marketing campaigns across digital, social, email, and content channels with a clear focus on lead generation and measurable results. Create, edit, and distribute content (social posts, newsletters, blogs, case studies, videos, email campaigns) that supports demand generation goals. Manage and grow the company’s LinkedIn presence, including organic and paid campaigns; track KPIs such as impressions, CTR, conversions, and cost per lead. Ability to plan, create, and manage webinars and podcasts from start to finish. Plan, execute, and analyze email marketing campaigns, including segmentation, A/B testing, deliverability, and performance optimization. Conduct keyword research and apply SEO best practices to improve search visibility and trackable website traffic. Build dashboards and produce quantitative marketing reports (weekly/monthly/quarterly) covering web analytics, campaign performance, lead funnel metrics, and ROI. Partner with sales to ensure marketing-qualified leads (MQLs) are tracked, reported, and handed off seamlessly. Own the leads in the funnel until handoff to sales, ensuring MQLs are properly nurtured, tracked, and qualified. Coordinate cross-functional projects and manage vendor/agency relationships to deliver campaigns on time and on budget. Ensure brand consistency across all marketing channels while aligning messaging with business objectives. Requirements 5+ years of marketing experience with a proven track record of driving measurable growth. Comfortable thriving in a fast-paced environment and excited to work across a variety of projects. Proficiency with marketing tools such as Microsoft Office, Canva, Sprout Social (or similar), LinkedIn Ads, email marketing platforms, video conferencing, and podcast tools. Experience with platforms including WordPress, BrightEdge, Semrush, Trello, JasperAI, Figma, Photoshop, Seismic, and Pardot/Salesforce. Strong proficiency in marketing analytics, including Google Analytics, Salesforce.com, Pardot, LinkedIn Campaign Manager, and reporting dashboards (Tableau, Power BI, or similar). Hands-on experience with lead generation, funnel reporting, and ROI measurement. Excellent writing, editing, and communication skills with the ability to adapt tone for multiple formats. Experience in SEO and SEM with quantitative results to demonstrate impact. Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously. Experience working with and managing agencies and outside contractors. Bachelor’s degree in Marketing, Communications, Business, or a related field. Strong knowledge of pipeline metrics such as CAC, LTV, MQL-to-SQL conversion, and campaign attribution modeling. Graphic design skills and/or familiarity with multimedia and video content. Must be a U.S. citizen residing in the continental United States. Work Environment A fully remote work environment CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $75,000—$100,000 USD