CYB Human Resources

Manage internal HR workflows, oversee investigations, and support HR compliance and employee relations for multiple client accounts. | At least 6+ years of HR experience, managing employee relations and investigations, with proficiency in HR compliance and documentation. | This is a remote position. About CYB Human Resources CYB Human Resources is a national HR consulting firm supporting small to mid-sized businesses across the U.S. We act as our clients’ outsourced HR department, providing compliant, practical, and people-first HR guidance. As we continue to grow, we are strengthening our internal HR operations structure to support our consultants, HR assistants, and leadership team. This role is a critical part of that structure and is designed to reduce HR Consultant leadership involvement in day-to-day execution while maintaining high-quality HR support for clients. Why This Role Matters at CYB This role exists to create operational relief and leverage - ensuring HR work is handled confidently, investigations are managed correctly, and leadership is no longer the bottleneck for day-to-day execution. Candidates who do not complete the assessment will not be considered for this job. Position Summary The HR Operations & Investigations Manager is a hands-on execution and oversight role responsible for managing internal HR workflows, overseeing investigations and employee relations matters, and serving as a key escalation point for HR Assistants. This role is accountable for the execution and completion of client HR deliverables, ensuring day-to-day client issues are resolved efficiently and in alignment with CYB standards, with HR Consultants and leadership engaged only for high-risk or strategic escalations. This role includes limited client-facing interaction related to investigations, complaints, and escalations, but does not involve completely owning client relationships, leading recurring client meetings, or setting an entire HR strategy. This position exists to absorb operational HR work, manage investigations, and prepare CYB HR Consultant and leadership with clear summaries and recommendations, allowing CYB leadership to focus on strategy, business development, and high-level client relationships. Key Responsibilities HR Operations & Internal Oversight • Oversee day-to-day HR execution across multiple client accounts • Review and approve HR work prepared by HR Assistants before it is client-facing • Serve as the first escalation point for HR Assistants on: • * Employee relations questions • Documentation and compliance concerns • Investigation intake and next steps • Ensure timely, accurate, and professional HR responses Investigations & Employee Relations Support (Limited Client-Facing) • Take escalated client calls related to complaints, hotline issues, and investigations (HR Assistants take the initial calls and provide initial triage packets for initial review) • Coordinate and oversee investigations, including: • * Assigning fact-gathering tasks to HR Assistants • Reviewing notes, timelines, and documentation • Ensuring consistency, neutrality, and compliance in investigative steps • Identify and immediately escalate high-risk matters (including harassment, discrimination, retaliation, wage and hour issues, or threats of litigation) to CYB leadership and external counsel in accordance with CYB protocols • Prepare alongside the HR Assistants clear investigation summaries outlining: • * Allegations and key facts • Risk considerations • Documentation status • Participate in occasional Zoom client meetings (investigations with employees, briefing owners or leadership) to review investigation findings and process • Escalate investigations to CYB HR Consultants and leadership with recommendations; final decisions remain with leadership Research, Compliance Monitoring & Legal Intelligence • Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base • Analyze statutes, agency guidance, and regulatory updates to identify risk, applicability, and required action • Synthesize complex legal and compliance information into clear, practical, bite-sized summaries for internal teams and client-facing use • Prepare concise compliance digests and updates that clearly explain: • * What changed • Who is impacted • Risk considerations • Recommended next steps • Proactively flag emerging compliance trends or risks and support the development of internal compliance resources and trackers • Demonstrate strong judgment and clarity when translating legal requirements into actionable HR guidance for non-legal audiences HR Assistant Management & Quality Control This role has direct supervisory responsibility for HR Assistants, including performance feedback and development input. • Directly supervise HR Assistants, including reviewing and approving client-facing emails and communications for accuracy, tone, and compliance • Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards • Establish, enforce, and continuously improve consistent workflows, quality controls, and expectations for assistant-level work Organization, Workflow, HR Consultant & Leadership Support • Track HR tasks, deadlines, and escalations across the team • Maintain clear internal documentation and hand offs • Prepare HR Consultants for meetings by summarizing issues, risks, and recommended next steps • Flag patterns, gaps, or risks across client work for HR Consultant and leadership awareness • Support improvements to internal HR processes and efficiency Important Role Clarification This role: • Includes limited client-facing interaction for investigations and escalations • Does not independently own client relationships • Does not lead recurring client meetings • Does not set HR strategy or make final decisions Success in this role is measured by: • Reduced leadership involvement in daily HR execution • Quality and timeliness of investigation management • HR Assistant independence and performance • Clear, concise escalation and preparation for leadership's meetings and client interactions Requirements Required Qualifications • 6+ years of progressive HR experience in generalist, HR operations, or HR management roles • Demonstrated experience managing employee relations issues and investigations end-to-end, including interviews, documentation, and advising on next steps. • Demonstrated proficiency in HR compliance fundamentals, including federal and multi-state employment laws. • Demonstrated ability to manage multiple projects, clients, and employees simultaneously while maintaining accuracy and performance under pressure. • Proficient in reviewing HR documentation and communications for accuracy and compliance • Comfort handling sensitive conversations with clients and employees • Strong judgment, organization, and follow-through • Excellent communication skills (written & verbal) • Familiarity with workflow/project management tools • Proficiency with Microsoft 365 and HRIS platforms (Gusto, Rippling, or similar) • Experience using AI tools such as ChatGPT for drafting support Preferred (Not Required) • PHR or SHRM-CP certification (or willingness to pursue in the future) • Experience working with small & growing businesses (20-100 EEs) • Experience in a consulting or outsourced HR environment • Multi-state HR exposure Benefits Work Environment & Benefits • 100% remote • Monday-Friday, 8:00 AM-5:00 PM Mountain Time (Some flexibility will be required to support time-sensitive investigations or client escalations across time zones.) • Professional home office setup and reliable high-speed internet required Benefits include: Healthcare stipend, dental and vision options, Simple IRA with match, paid holidays, generous PTO, and eligibility.

Managing full HR lifecycle for multiple clients, providing strategic HR guidance, and ensuring compliance. | 4-6 years of HR consulting experience managing multiple small to mid-sized clients, active PHR or SHRM-CP certification, and proficiency with HRIS systems. | This is a remote position. Before you read any further, ask yourself this Have you ever been told you have “the it factor”? Do you shine on Zoom calls, build trust quickly, and bring presence to every conversation? If the answer is yes, we may want you on our team. Some HR professionals know the rules. Others have the presence to change the room. Candidates who do not complete the assessment will not be considered for this job. Full-Time | Exempt | Remote Salary: Starting at $85,000 About CYB HR CYB Human Resources is a national HR consulting firm supporting small to mid-sized businesses across the U.S. We are fast-paced, proactive, and passionate about building compliant, people-first workplaces. Our team partners with business owners, executives, and managers as their outsourced HR department - guiding them through every stage of the employee lifecycle with confidence and compliance. Position Summary The Strategic HR Consultant (Remote) is a client-facing, strategic consulting role responsible for managing the full HR lifecycle for multiple small to mid-sized business clients. This position combines advanced HR expertise, compliance management, and project leadership while serving as the primary HR account owner and trusted advisor. This role currently focuses on managing standard client accounts, with opportunities for advancement into higher-tier accounts as you demonstrate proven ability, client retention, and consulting competency. Compensation will grow in alignment with performance and business impact. You will report directly to the CHRO and collaborate with the broader CYB team to deliver exceptional HR guidance, project leadership, and client support. This position is ideal for a strong HR professional ready to expand their consulting expertise, take ownership of multiple client relationships, and grow with a rapidly scaling HR consulting firm. Candidates with limited or no proven track record of HR consulting experience will NOT be considered for this role. In-house HR experience will not be considered; we require one-on-one HR consulting with small to medium-sized, growing businesses. ✔ 4–6 years of HR consulting experience (managing 8–16 clients) - This is REQUIRED! Requirements This Role REQUIRES 4–6 years of direct HR consulting experience managing 8–16 small to mid-sized business clients (20–100 employees each) 5–7 total years of progressive HR experience (not recruiting) Active PHR or SHRM-CP certification (required) Proven success in complex employee relations, compliance, and multi-state HR matters Strong proficiency with Microsoft 365, Gusto, Rippling, or similar HRIS systems Client and previous management references required and verified This is not a typical in-house HR role - CYB consultants are proactive, strategic partners who anticipate client needs, deliver practical solutions, and provide compliant, confident HR support Required Qualifications Bachelor’s degree in HR, Business Administration, or related field (or equivalent experience). 5–7 years of progressive HR experience, with 4–6 years in direct HR consulting. Experience with AI tools such as ChatGPT Eager to advance their HR consulting career and deepen their professional expertise Proven ability to manage multiple clients and competing priorities. Strong understanding of federal, state, and local employment laws. Excellent written and verbal communication skills. Highly organized, self-directed, and detail-oriented. Comfort with presenting to executives and handling complex client situations. Consulting Excellence High self-awareness, emotional intelligence, and professionalism. Experience leading organizational change and culture initiatives. Strategic Leadership Confident advising C-suite and executive teams on HR strategy and compliance. Strong presentation and facilitation skills in both virtual and live settings. Business Development & Innovation Skilled in identifying client needs, supporting proposals, and contributing to retention and growth. Proficiency with Microsoft 365 and HRIS tools for process automation and reporting. Familiarity with OSHA compliance, Zoho, or other workflow management systems. Benefits Work Environment 100% remote Monday–Friday, 8:00 AM–5:00 PM Mountain Time, with flexibility as needed. Requires professional home office setup and reliable high-speed internet. Benefits Benefits: Healthcare stipend, dental and vision options, Simple IRA with match, paid holidays, generous PTO, and full remote flexibility. This role offers unlimited PTO upon eligibility (1 year, proven ability to successfully manage and support their clients at a high level, etc.)

The HR Operations & Quality Specialist coordinates, manages, and completes HR projects while overseeing HR Assistants to ensure audits and deliverables are executed flawlessly. This role requires maintaining high standards of organization and attention to detail in a remote environment. | Candidates must have 3-5 years of HR experience with expertise in compliance and operations, along with advanced knowledge of employment law. Strong project management skills and the ability to mentor HR staff are also essential. | This is a remote position. Location: Remote – Florida-based highly preferred Reports To: CEO/CHRO Important – Please Read Before Applying You must meet all listed requirements for your resume to be reviewed. These are non-negotiable. If you do not meet them, please be kind and considerate and refrain from applying so that qualified applicants don’t miss out. About the Role This role is the engine behind our client success, proactively coordinating, managing, and completing HR projects from start to finish with precision and care. You will oversee HR Assistants, ensuring audits, reporting, and deliverables are executed flawlessly and on time. This is a behind-the-scenes leadership/support role that blends hands-on HR expertise with project oversight. The HR Operations & Quality Specialist ensures every package delivered to our HR Generalists is polished, compliant, and client-ready. ​ Key Responsibilities Core Functions Maintain the highest level of organization, attention to detail, and ability to manage priorities independently in a remote environment. Oversee and manage the work of HR Assistants, providing guidance, delegation, and quality control. Coordinate HR projects from handoff to HR Generalist, ensuring all client-ready deliverables are complete. Perform regular audits (I-9, FLSA, compliance reviews) with precision and consistency. Ensure projects are completed accurately, on schedule, and to the highest standards. Balance delegation and hands-on execution, stepping in as needed while ensuring team productivity. Manage multiple client projects simultaneously with strict adherence to deadlines. Maintain accurate HR records, client files, project boards, and folders. Respond to internal HR inquiries and escalate to Generalists when appropriate. Partner with HR Generalists to translate project roadmaps into actionable steps for Assistants. Review Assistant-drafted emails for HR compliance before client send-out. Identify opportunities to improve workflows and delivery efficiency. HRIS & System Maintenance Manage HRIS entries (e.g., Gusto, Zenefits, BambooHR) for hires, terminations, and role changes. Troubleshoot system access issues; flag workflow gaps. Ensure documentation is uploaded, named, and archived correctly in WorkDrive. Training & Development Support Support the build-out of client-specific training materials. Oversee drafting of toolkits/trainings (e.g., harassment prevention, management best practices). Task & Workflow Ownership Oversee project/task boards; keep real-time updates across all client accounts. Ensure tasks are accurately tracked with no stale items. Drive progress on deliverables and remove blockers proactively. Delegate sub-tasks to Assistants, ensuring accuracy and deadlines. Spearhead projects: organize scope, delegate tasks, track deadlines, and update Generalists prior to client meetings. Meet weekly with CYB team to review progress, clarify assignments, and provide coaching/support. Compliance & Audits Independently conduct FLSA audits (exempt/non-exempt classification). Conduct I-9 audits, ensuring compliance and correction. Audit personnel files for completeness. Ensure PTO/sick leave accruals align with state/local requirements. Verify federal, state, and local posting compliance (including remote distribution). Manage HRIS audits to confirm accuracy and completeness. Policy & Documentation Draft/finalize handbook updates with compliance alignment. Draft/customize job descriptions to meet ADA and classification requirements. Recruiting & Onboarding Coordinate offer letters, onboarding packets, and new hire compliance forms (W-4s, state tax forms, acknowledgments). Client Confidence & Communication Build credibility and rapport with client managers; escalate only when issues are complex/high-risk. Deliver polished, client-ready work (handbooks, policies, corrective actions, JDs) with minimal revisions. Send clear recap emails, maintain trackers, and communicate progress consistently. Begin contributing talking points and recommendations during client calls. Proactive Issue Spotting & Compliance Fluency Proactively identify compliance gaps, workflow inefficiencies, and risks; recommend solutions. Conduct research on HR regulations and summarize findings. Translate compliance rules into actionable client steps. Track compliance deadlines to ensure proactive updates. Leadership & Mentorship Provide coaching to HR Assistants through review, delegation, and feedback. Model best practices in HR, communication, documentation, and client management. Anticipate workload needs and redistribute tasks appropriately. Mentor peers on CYB systems and compliance standards. Professional Judgment & Employee Relations Readiness Support employee relations issues (attendance, performance, handbook clarifications) with guidance from Generalists. Draft corrective action and performance documentation for review. Demonstrate discretion in escalating high-risk ER matters. Address sensitive topics with professionalism and compliant language. Strategic Integration & Growth Mindset Integrate client work streams into coherent timelines and priorities. Propose efficiencies, system improvements, and workflow adjustments. Apply HR knowledge daily, balancing compliance, client delivery, and relationships with minimal oversight. Requirements Minimum Requirements Highest level of organization, attention to detail, and ability to manage priorities independently in a remote environment. 3–5 years of HR experience with expertise in compliance, audits, and operations. Advanced knowledge of employment law (FLSA, FMLA, ADA, EEO/Title VII, I-9/E-Verify, federal & state regulations). Proven ability to manage audits (I-9, FLSA, payroll/benefits, personnel files). Experience in compensation/benefits administration, payroll, ACA/COBRA, and leave compliance. Skilled in HR operations: onboarding/offboarding, performance management, corrective actions, and recruiting. Proficient in HRIS (e.g., Gusto, ADP, Paycom), ATS, and reporting tools. Demonstrated success drafting/updating policies, handbooks, and SOPs. Experience mentoring or managing HR staff and ensuring quality control. Strong project management skills across multiple clients. Excellent communication and presentation skills, including comfort with C-suite executives and virtual training. Preferred Experience partnering with small businesses and entrepreneurs. Associate’s degree in HR, Business, or related field. HR consulting experience. Core Competencies Exceptional organization, attention to detail, and independent prioritization. Strong project coordination, time management, and follow-through. Clear written and verbal communication. Independent decision-making with sound judgment. Knowledge of recruiting workflows and HR compliance. Proficiency in virtual tools (Zoom, HRIS, Microsoft 365, etc.). Work Environment & Physical Demands Fully remote; requires quiet home office with reliable internet. Computer-based work with frequent typing and navigation. Ability to sit for long periods and communicate via phone/video. Occasionally lift/move up to 5 lbs. Supervisory Requirements Direct oversight of HR Assistants. Client Interaction Minimal, as-needed. Primarily via phone and email (behind-the-scenes role). Schedule Standard Hours: Monday–Friday, 10:00 AM – 7:00 PM EST. Exempt Status: Salaried, exempt role – expected to fulfill responsibilities beyond strict 40-hour workweek. Additional Hours: May be required for escalated matters, urgent deadlines, or client needs. Flexibility: Required based on project timelines and evolving business demands. Travel Minimal; occasional client site visits (if desired).