Customs and Border Protection

Developing and executing strategic communication plans, media engagement, and policy messaging for a federal agency. | Extensive experience in strategic communications, media facilitation, and policy development, preferably within government or large organizations. | Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Office of The Executive Assistant Commissioner, Office of Trade Communications, Strategic Messaging Branch, located in Washington, DC. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Duties Help CBP Office of Trade is the architect of the most robust customs system in the world and the second largest revenue source for the U.S. Government. We facilitate legitimate trade, enforce U.S. laws, and protect the American economy as well as consumer health and safety. Collaborating with industry and government partners, we create a fair, competitive, and safe trade environment, and we enforce U.S. trade law to protect national economic security. Our expertise in the trade community allows us to lead the development of streamlined and efficient processes that provide certainty for legitimate importers, while combatting transnational crime. This position starts at a salary of $102,415.00 (GS-12, Step 1) to $158,322.00 (GS-13, Step 10) with promotion potential to $158,322 (GS-13 Step 10). In this position you will provide strategic communications, administrative, and policy development support and assist with the facilitation of the execution of planning, reviewing, and managing communication products and program operations at Customs and Border Protection, Office of Trade, Office of The Executive Assistant Commissioner. Major duties may include, but are not limited to: • Coordinating and executing a variety of communication activities supporting CBP, Office of Trade (OT), including media engagement and facilitation, internal OT press releases and other internal (blogs) and external products (communication plans). • Developing, refining, and coordinating talking points, press materials, and strategic messaging for use by senior leadership in media interactions and public communications. • Engaging with managers and subject matter experts to understand organizational needs, distilling complex information, and producing clear, accessible written materials that clarify policy guidance and internal processes. • Reviewing and updating internal communication policies and processes to ensure clarity and relevance, making recommendations for improvements as needed. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this position • Males born after 12/31/1959 must be registered with Selective Service • Primary U.S. residency for at least three of the last five years (additional details below) • All pre-employment processes will be conducted in English • You may be required to pass a background investigation • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. • Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. Qualifications Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: • Applying advanced communication principles and techniques to develop, edit, and review talking points, press materials, and written products for senior leadership and media engagement. • Managing media facilitation, including crafting strategic messaging and coordinating responses to press inquiries for a large organization. • Synthesizing complex information and policy guidance into clear, accessible written materials for diverse audiences, including internal staff, external stakeholders, and the public. Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: • Utilizing analytical tools and conducting research to support the development of communication products, policy documents, and process guidance. • Analyzing and interpreting mission-related laws, regulations, and policies to ensure accuracy and compliance in all communications materials. • Planning, prioritizing, and delivering a broad range of communications assignments, including talking points, media responses, policy guidance, and reporting deliverables. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/30/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: • Working for the U.S. Government as a federal civilian or as a member of the military • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government • Participation in a study abroad program sponsored by a U.S. affiliated college or university • Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Manage agency-wide law enforcement programs by leading policy execution, compliance management, program planning, and coordinating new policies and standards. | One year specialized experience at GS-13 level in program management, policy implementation, compliance tracking, and report preparation, with U.S. citizenship and residency requirements. | Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Laredo Sector Headquarters, Mission Readiness Operations, located in Laredo, TX. Duties Help This position allows you to use your knowledge and experience performing a full range of administrative, research and analytical duties sensitive in nature and special assignments related to the missions and functions of the office. This position starts at a salary of $129,350.00 (GS-14, Step 1) to $168,154.00 (GS-14, Step 10). As a Program Manager, you will become a key member of a team of Homeland Security professionals managing a variety of agency-wide law enforcement programs. Typical work assignments include: • Leading sector efforts to support policy execution, compliance management, and program-planning. • Providing administrative expertise and guidance while performing a variety of comprehensive services related to policy and compliance. • Collaborating with other offices to identify new requirements, resolving problems, and standardizing compliance. • Overseeing the coordination of new policies and compliance standards. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this position • Males born after 12/31/1959 must be registered with Selective Service • Primary U.S. residency for at least three of the last five years (additional details below) • All pre-employment processes will be conducted in English • You may be required to pass a background investigation • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. • Financial Disclosure is required. • Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: • Preparing briefings and reports to management of findings and recommendations for future budgets, procurement and travel operational needs. • Recommending selections, promotions, and other personnel actions as appropriate. • Managing implementation and tracking of development policy. • Making recommendations for program improvement. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/03/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: • Working for the U.S. Government as a federal civilian or as a member of the military • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government • Participation in a study abroad program sponsored by a U.S. affiliated college or university • Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional information Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment and complete a supervisory training course within 12 months of assignment. Supervisory Training: All newly appointed, permanent second level supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 4 weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Research, write, edit, and proofread a variety of training and policy documents ensuring compliance with government style guides and standards. | One year of specialized experience writing and editing technical documents, interacting with leadership, and synthesizing complex information for diverse audiences. | Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, Distance Learning Center & Instructional Design Center located in Harpers Ferry, WV. Duties Help In this position you will serve as a writer-editor with responsibility of researching, authoring, and/or editing/proofreading a variety of OTD-specific course materials, award submissions, memorandums, documents, reports, policies, guidebooks, procedures, and other materials as assigned for a wide-range of uses. This position starts at a salary of $101,401.00 (GS-12, Step 1) to $131,826.00 (GS-12, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. Major duties include: • Writing, reviewing, and editing a wide variety of documents to ensure compliance with agency goals and objectives, including editing and incorporating document updates prepared by contributors and Subject Matter Experts (SMEs), responsible for both content and format of written products concerning CBP training and related issues including but not limited to, course materials, award submissions, memorandums, policies, guidebooks, and accomplishments throughout the year. • Ensuring that grammar and style conform to the CBP Style Guide, Government Printing Office Style Manual, DHS standards of writing, and that syntax and expression are consistent and paragraph organization is logical and conveys desired emphasis. • Reviewing technical editing and writing work performed by others to ensure that information is conveyed clearly and concisely and interprets it for a variety of audiences with varying levels of technical understanding. • Researching and compiling requirements submitted by various technical SMEs for the purpose to synthesize into a concise format in accordance with current standards, manuals, and templates, as well as relevant information from multiple data sources, analyzing data to identify trends, triggers, barriers, and compiling information to service customers to meet departmental reporting requirements. • Preparing finalized time-sensitive documentation for routing through the management approval process, tracks documents throughout their approval lifecycle to ensure that final concurrence and/or approval is granted. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this position • Males born after 12/31/1959 must be registered with Selective Service • Primary U.S. residency for at least three of the last five years (additional details below) • All pre-employment processes will be conducted in English • You may be required to pass a background investigation • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. • Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. Qualifications Specialized Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: • Researching, writing and editing technical documents including course materials, award submissions, memorandums, documents, reports, policies, guidebooks, policies and procedures. • Writing and/or editing correspondence that is understandable to a wide range of audiences. • Gathering technical details for a variety of documents and persuading authors to make or accept major revisions in the approach and content materials as written and designed. • Interacting with all levels of leadership, exhibiting sound judgment, discretion, and attention to detail. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/26/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: • Working for the U.S. Government as a federal civilian or as a member of the military • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government • Participation in a study abroad program sponsored by a U.S. affiliated college or university • Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement. • Veterans • Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible • Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link. • Peace Corps and VISTA • Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance. • Other miscellaneous hiring authorities Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Provide senior analytic expertise and technical advice to CBP leadership by conducting data analysis, developing reports, and supporting agency-wide analytic projects. | Must be a U.S. citizen with residency requirements, have specialized experience in data analysis and policy impact research, and pass background investigations. | Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Operations Support, Planning, Analysis, and Requirements Evaluation Directorate, Enterprise Analytics Division, located in Melbourne, Florida. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Duties Help This position is responsible for providing analytic expertise to programs and offices throughout CBP such as, serving as an expert and senior analyst on current analytical tools and techniques; advisor to CBP organizational elements on applying analytics to their challenges; the review thereof, and formulator of policy to improve analytics within CBP. This position starts at a salary of $132,626.00 (GS-14, Step 1) to $172,414.00 (GS-14, Step 10). Typical duties include: • Conducting data analysis using existing technology products, and interfacing with agency supporting offices. • Applying data management and analysis techniques to study, gather, interpret, develop, and report on CBP operational policy and resource data. • Planning, developing, coordinating, and participating in agency-wide programs and projects. • Providing technical advice to agency management officials and develops plans for agency programs, operations, objectives, policies, and procedures. • Supporting integration of data, methods, tools, and analytic projects with responsibility for consulting on multiple analytic projects, and collaborating with related program offices within CBP organizational elements. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this position • Males born after 12/31/1959 must be registered with Selective Service • Primary U.S. residency for at least three of the last five years (additional details below) • All pre-employment processes will be conducted in English • You may be required to pass a background investigation • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. • Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: • Gathering, evaluating, interpreting, and presenting data to support leadership decision-making. • Conducting statistical projections, operational outcome modeling, and data visualizations to address CBP challenges. • Performing research into current or proposed policy initiatives to brief CBP leadership on the impact to operations. • Promoting interaction between CBP and DHS components to foster effective statistical reporting and analytics. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/26/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: • Working for the U.S. Government as a federal civilian or as a member of the military • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government • Participation in a study abroad program sponsored by a U.S. affiliated college or university • Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.