Cushman & Wakefield U.S., Inc.

Oversee multiple facilities and lead facility management staff to ensure efficient operations and tenant satisfaction. | Requires 8-10 years facility management experience, bachelor's degree in related field, and leadership in managing facility operations and budgets. | Job Title Sr. Facility Manager Job Description Summary This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. Job Description POSITION SUMMARY This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The Senior Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives • Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met • Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities • Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants • Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties • Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex • Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans • Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives • Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions • Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff • Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts • Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals • Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Technical Proficiency 3. Problem Solving/Analysis 4. Customer Focus 5. Financial Management 6. Leadership 7. Relationship Management 8. Team Orientation 9. Vendor Management 10. Multi-Tasking 11. Processes and Procedures Management IMPORTANT EDUCATION • Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required IMPORTANT EXPERIENCE • Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager • Experience in leasing, construction, engineering and all facets of property operation and building management • Experience with human resource and performance management processes • Experience with critical system environments preferred • CMMS/Work Order Management experience preferred Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 129,795.00 - $152,700.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

Manage and support the Planon IWMS platform including configuration, troubleshooting, and user training to support workplace management operations. | 2-5+ years Planon IWMS administration experience, facilities management knowledge, and strong communication skills. | Job Title Planon Administrator Job Description Summary We are seeking an experienced Planon System Administrator to manage, configure, and support our client’s Planon Integrated Workplace Management System (IWMS). This role is responsible for ensuring the stability, performance, and continuous improvement of the Planon platform in support of Project & Space Management operations. Job Description Key Responsibilities: System Administration & Configuration Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management Configure workflows, business rules, forms, dashboards, and reports to meet business requirements Manage user roles, permissions, and security settings Perform any configuration changes in coordination with client and vendors Support & Operations Serve as the primary point of contact for Planon-related issues and requests for client and it’s real estate service providers. Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues Monitor system health, data integrity, and scheduled jobs Coordinate with Planon support and implementation partners as needed Data & Integrations Manage master data (locations, space, projects) Support integrations between Planon and other enterprise systems (ERP, HR, Procurement, Business Intelligence, FM, etc.) Perform data imports, exports, and validations Continuous Improvement Gather requirements from Project Management and Workplace teams Translate business needs into system enhancements and configurations Document system configurations, processes, and standard operating procedures Testing & Implementation Support Develop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releases Coordinate and support User Acceptance Testing with business stakeholders Validate configurations and data against documented requirements Support post-implementation stabilization Training & Governance Train end users, super users, and administrators Promote best practices for system usage and partner with client on data governance strategies Support audit, compliance, and reporting requirements Assist with training materials and end-user documentation Facilitate workshops, demos, and requirement review sessions Support change management efforts, including user communications and adoption strategies Required Qualifications Bachelor’s degree in Information Systems, Facilities Management, or related field (or equivalent experience) 2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutions. Strong understanding of facilities management and/or real estate business processes Experience with system configuration, workflows, and reporting Ability to troubleshoot complex system and data issues Strong communication and stakeholder management skills Preferred Qualifications Planon certification(s) Experience with SQL, APIs, or integration platforms Experience supporting large, multi-site organizations Familiarity with ITIL or service management processes AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 97,750.00 - $115,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

Coordinate office relocations, IT equipment setups, vendor management, event setups, and support facilities operations. | 1-2 years experience in project or move coordination, knowledge of move processes and furniture systems, proficiency in Microsoft Office, and strong client management skills. | Job Title Moves & Events Coordinator Job Description Summary The role of the Moves & Events Coordinator is to assist with the planning, coordination and implementation of inter office relocations, logistics moves, IT equipment setup, Events setup, and various furniture, fixtures and equipment (FF&E) configuration requests. This role is highly interactive and requires a strong customer service orientation. Job Description Job Details · Provide operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client policies and procedures. · Manage all relocations and computer set-ups for client new hires. · Receive all requests for group/individual end user moves, support scheduling, execution and vendor management. · Support maintenance of a central database housing space configurations and furniture layouts. · Ensure vendors comply with building standards and policies, maintaining information in database system, furniture documentation, and move documents. · Issue work orders for approved projects to contractors, supervise furniture and related equipment moves, receive and verify invoice payments. · Produce regular reports and administer customer satisfaction surveys in compliance with established contractual performance indicators. · Coordinate project space / moves plans and information with vendors, and escort vendors at all times while vendors are onsite. · Provide support to Concierge program, including food and beverage program, assist with setup and breakdown of furniture, refreshments, and décor for company events and holidays. · Support Facilities team by providing consistent coverage to mailroom during peak hours, as well as other Facilities related tasks. · Any and all other duties or necessary tasks as assigned. Qualifications: One to two (1-2) years of experience in project or move coordination preferred. Working knowledge of move processes and furniture systems. Experience with database work order or CAFM system. Excellent critical thinking and time management skills, ability to work both independently and in groups. Ability to develop excellent client relations, client management, and consultation skills. Software proficiency in Microsoft Outlook, Word, PowerPoint, Excel. Bilingual English/Spanish a plus. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $65,000.00 - $34.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

Assist facility management team with service delivery, coordinate contractors and vendors, manage work orders, and ensure client satisfaction in commercial building operations. | 3-5 years administrative or tenant services experience, customer service skills, high school diploma required, facilities/property management experience preferred. | Job Title Facilities Coordinator-1 Job Description Summary Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings Job Description POSITION SUMMARY The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supporting the facility management team with on-going facility and team related responsibilities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide general overall facility management services including continuous monitoring of office/facility • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery • Follow up with clients to ensure customer satisfaction • Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action • Remain knowledgeable regarding all operational aspects of building systems • Coordinate with outside contractors for the service and repairs of equipment • Follow protocol for effective building-specific maintenance and safety procedures • Maintain on-going communication with contractors, client, and team • Assist with the inspection of the sites within the assigned building portfolio • Create work orders and assign work orders to the engineering staff, subcontractors and vendors • Report on open and closed work orders and check the status of open work orders with the assigned party • Request, review and submit work orders, bids and proposals from vendors • Verify final invoice pricing and process payments in a timely manner • Assist in the monitoring and assessment of vendor performance • Train vendors on work order and billing procedures • Manage complex work orders such as environmental issues and disaster recovery • Manage service and performance of vendors and landlords for timely completion of jobs • Create and record appropriate written communication between all parties • Schedule and document maintenance and repairs on building equipment • Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates • Provide process and procedures training and direction to new associates • Coordinate special events in support of client • Assist with measuring and reporting key performance indicators against service level agreements • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8. Time Management Skills 9. Team Oriented IMPORTANT EDUCATION • High school diploma or a General Equivalency Diploma (GED) required • Associates or Bachelors degree in facilities management, building, business or other related field preferred IMPORTANT EXPERIENCE • A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications • Previous customer service experience • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.