Cushman & Wakefield

Lead and govern processes across mission-critical portfolios including facilities, supporting operational execution and continuous improvement. | 7+ years in facilities or operations management with a bachelor's degree preferred. | Job Title Operations Manager, Critical Solutions Job Description Summary Responsible for providing operational leadership, process governance, systems support, and technical coordination across Critical Solutions portfolios supporting mission-critical environments, including data centers, telecommunications facilities, healthcare systems, and other high-availability operations. This position reports to the Director of Operations and serves as a strategic operational partner to the Engineering Director, Regional Facilities Managers, Facilities Managers, Assistant Facilities Managers, and Facility Coordinators. The Operations Manager is responsible for supporting operational execution, work order management, vendor proposal reviews, client quotation development, technology adoption, process standardization, reporting, and continuous improvement initiatives across the Critical Solutions platform. The role requires a strong understanding of mission-critical operations, facility management processes, and the pace required to support complex client environments. This position is accountable for developing and maintaining operational standards, digital playbooks, workflow governance, and best practices that support consistent execution, operational excellence, and scalable growth across Critical Solutions. Job Description Support Regional Facilities Managers, Facilities Managers, Assistant Facilities Managers, and Facility Coordinators in operational execution, issue resolution, process compliance, and service delivery. Serve as a subject matter expert for operational processes, work order management, workflow governance, and service delivery standards. Lead the implementation, administration, optimization, reporting, and adoption of work order management systems, CMMS platforms, and other operational technologies. Monitor work order activity, aging, completion rates, documentation quality, financial compliance, and service delivery performance across supported portfolios. Review operational performance data and develop recommendations to improve efficiency, resource utilization, service levels, and operational consistency. Partner closely with the Engineering Director to support vendor proposal reviews, technical recommendations, maintenance planning, capital replacement initiatives, and operational improvements. Review vendor proposals, scopes of work, technical recommendations, and supporting documentation for accuracy, completeness, and alignment with operational requirements. Support the development of scopes of work, repair recommendations, capital planning initiatives, and client quotations. Coordinate proposal reviews and quote development to ensure operational, technical, and financial alignment. Support facilities teams with operational problem solving, process improvement initiatives, vendor performance management, and work execution challenges. Develop, document, maintain, and continuously improve operational processes, workflows, standards, and best practices across Critical Solutions. Lead the creation, maintenance, and governance of digital playbooks, process documentation, training materials, workflow guides, and standard operating procedures. Establish governance and accountability around operational standards to ensure consistent adoption and execution across all supported accounts. Identify operational gaps, inefficiencies, risks, and process breakdowns and implement scalable solutions that improve performance and consistency. Collaborate with Operations, Finance, Procurement, Engineering, Account Leadership, and vendor partners to support business objectives and operational initiatives. Support onboarding, training, and ongoing development related to systems, operational processes, work order management, vendor management, and service delivery expectations. Communicate and enforce company policies, operational procedures, financial controls, safety requirements, and client-specific processes. Promote a culture of accountability, operational excellence, collaboration, continuous improvement, and customer service throughout Critical Solutions. Background and Experience Demonstrated experience should include: Bachelor's degree in Facilities Management, Business Administration, Construction Management, Engineering Technology, Operations Management, or a related field preferred. Minimum 7 years of progressive experience in facilities management, operations management, mission-critical environments, technical services, or operational support functions. Experience supporting mission-critical environments including data centers, telecommunications facilities, healthcare systems, or other high-availability operations strongly preferred. Demonstrated understanding of facility maintenance programs, asset management, vendor management, and operational service delivery. Experience utilizing CMMS platforms, work order management systems, reporting tools, and operational dashboards. Experience implementing new technologies, systems, operational processes, and workflow improvements across multiple teams. Experience reviewing scopes of work, vendor proposals, technical recommendations, maintenance services, and capital replacement initiatives. Experience supporting budget management, proposal reviews, client quotations, cost analysis, and financial controls. Experience building operational processes, standard operating procedures, digital playbooks, training documentation, and governance programs. Experience supporting multiple locations, teams, or client portfolios within a fast-paced operational environment. Supervisory or leadership experience preferred. Competencies Mission-Critical Operations Operational Excellence Process Development and Documentation Digital Playbook Development Work Order Management Systems (CMMS) Workflow Governance and Standardization Vendor Proposal Review Scope of Work Development Client Quotation Support Maintenance Operations Critical Environment Awareness Effective Communication Data Analysis and Operational Reporting Problem Solving and Decision Making Project Coordination Change Management Continuous Improvement Vendor Management Financial Acumen Communication and Collaboration Leadership and Team Development Technology Adoption and Process Optimization Organizational Effectiveness Physical Requirements While performing the duties of this position, the employee is regularly required to sit for long periods of time. The employee may be required to travel to client locations, including data centers, healthcare facilities, telecommunications sites, and other mission-critical environments. The employee may occasionally be required to access operational spaces, equipment areas, and active project locations in support of operational reviews, training, process assessments, and business initiatives. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice to meet business needs, operational priorities, and organizational objectives. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 76,500.00 - $90,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Lead operations staff, manage budgets, and execute strategic business initiatives to ensure operational health and financial performance. | 8-10 years of operations experience with at least 4 years managing multi-functional teams, a bachelor's degree, and strong financial acumen. | Job Title Operations Director Job Description Summary The Operations Director is a strategic, hands-on operations leader responsible for the operational health, financial management, and service delivery of Cushman & Wakefield's Chicago market, which also serves as the corporate headquarters office. This is a high-impact role supporting 200+ employees and brokers across two office locations (downtown and suburban), requiring strong leadership presence, sound business judgment, and the ability to translate market priorities into reliable operational outcomes. This leader directly manages the Operations Manager and Facilities Manager, and provides oversight for operations support staff, while ensuring administrative and operational functions are delivered efficiently across the market. The Operations Director partners closely with the Market Leader, Director of Brokerage, and the Regional Director of Operations to implement strategic initiatives, develop the annual business plan and budget, and act as a steward for operational excellence across the sub-region. This position reports directly to the Regional Director of Operations, Midwest. Job Description Market Operations Leadership Own the operational health and performance of the Chicago office and corporate headquarters; establish consistent routines, standards, and service expectations. Serve as a strategic business partner to the Market Leader on operational priorities, planning, and execution. Act as the primary escalation point for operational & personnel issues; drive timely resolution and implement preventative controls to reduce recurring friction. Drive process improvement and operational efficiency across office functions; standardize best practices and ensure adoption. Collaborate with counterparts in other markets and sub-regions to learn and utilize best operational practices. Demonstrate expertise across all facets of the company's brokerage business, specifically services provided and clients served. People Leadership & Culture Directly manage, mentor, and develop the Operations Manager, Facilities Manager, and operations support staff; set clear expectations, coach performance, and build a culture of accountability. Partner with HR to recruit, onboard, develop, and retain operations/support talent; own the full hiring lifecycle including job description development, interviewing, and Day 1 readiness coordination. Prepare and deliver annual performance reviews and KPIs; own the annual compensation review and reward processes for the market; and work in conjunction with HR on performance issues. Coordinate training and enablement for operational policies, procedures, and tools to ensure consistent service delivery. Foster an inclusive, high-engagement environment across the office and headquarters. Financial & Business Management Direct all financial management for the market, including monthly and annual operating budgets, forecasts, pipeline, and reporting; assess variances for the market and service lines. Support the Market Leader and Regional Director of Operations in developing the annual business plan and budget; solicit input from service lines and market leads at pre-budget meetings. Review and approve expense reports, T&E, commission documentation, payables, and resourcing needs at the local level, in accordance with policy. Oversee deal documentation, Revenue Summary Document approval, and adherence to policy; work with Legal Counsel on standard contract/agreement changes as needed. Oversee invoice processing and expense coding in Workday; review outstanding receivables and determine collection strategy with the Market Leader. Promote CRM compliance for pipeline and revenue reporting; communicate finalized pipeline to market and service line leadership. Facilities, Vendor & Office Services Oversee facilities management including relocations, buildouts, lease management, vendor relations, and compliance/record retention, in partnership with the Facilities Manager. Solicit and negotiate vendor bids, contracts, and pricing; ensure vendor records are maintained in Workday Vendor Management. Oversee the purchasing and maintenance of office supplies and equipment. Maintain and implement the business continuity and emergency preparedness plan. Coordinate office moves and space planning in conjunction with IT, Telecom, and Real Estate. Systems, Compliance & Administration Ensure full utilization of C&W tools and resources, including Workday, and the firm's CRM platform (Salesforce). Track broker licenses, professional memberships, and continuing education requirements; follow up on delinquencies. Ensure compliance with company policies, record-keeping requirements, and industry/regulatory standards. Coordinate office events and conferences in partnership with Marketing and PR. Background, Experience and Competencies Bachelor's degree preferred, or equivalent combination of education and professional experience, preferably in commercial real estate. 8–10 years of progressively responsible experience in operations, business management, commercial real estate, human resources, finance, or a professional services environment, including direct people management experience. 4+ years of experience managing a multi-functional team of 25+ direct/indirect reports (required). Experience supporting a commercial real estate brokerage platform and operating effectively within a matrixed organization preferred. Demonstrated ability to lead and develop high-performing teams while providing strategic direction, coaching, mentoring, and performance management. Strong financial acumen with experience in budgeting, forecasting, variance analysis, revenue reporting, expense management, and business planning. Proven ability to build strong partnerships with Leadership, fee-earners, service line leaders, HR, Finance, Legal, Marketing, Research, IT, and other key stakeholders. Demonstrated success managing multiple priorities and urgent deliverables while balancing long-term strategic initiatives and operational excellence objectives. Strong written and verbal communication skills with the executive presence and business judgment necessary to interact effectively with leaders at all levels of the organization. Advanced proficiency in Microsoft Office Suite (especially Excel); experience with Workday, Salesforce, and financial reporting tools preferred. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 127,500.00 - $150,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Lead strategic sourcing, contract administration, and vendor relationship management while managing procurement operations and cost-saving initiatives. | Bachelor's degree plus 5+ years procurement or strategic sourcing experience with proficiency in e-tools and AI-driven procurement platforms. | Job Title Procurement Manager Job Description Summary Under the direction of the Division Procurement Director, this role leads and manages the strategic sourcing, contract administration, vendor relationship management, and overall operations for all Procurement activities across the portfolio of sites on a Client account. This position is highly visible to internal & external stakeholders and will be client-facing. Job Description Our Core Values Driven: We celebrate determination in pursuit of excellence. Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes. Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions. Visionary: Our continuous quest for improvement is guided by our desire to design a better future. Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry. Responsibilities Manage all aspects of the Procurement relationship with Client, Account Management Team, Vendors, C&W Corporate, and other key stakeholders. Responsible for high and low-range supplier consolidation and local and community vendor activities. Implement programs, facilitate supplier audits & QBRs, and initiatives to ensure the achievement of all goals, metrics, and KPIs are met. Identify cost-saving opportunities and optimize procurement strategies. Develop and facilitate various complexity eRFPs, analyze responses, negotiate, and use other techniques as required to obtain the expected results. Interprets contracts, coordinates SOWs, negotiates with vendors, and ensures appropriate contractual records retention plans are in place on the account. Advise management regarding contractual rights, COI escalations, obligations, and other contractual matters, such as effective use of resources and legal issues. Manage the development, installation, and maintenance of tracking & reporting mechanisms that yield the appropriate outputs and conform to requested forms and frequencies. Maintain organized records to ensure any implemented system of checks and balances is being continually met for service contracts and additional compliance items. Employ C&W best practices, policies, processes, tools, and templates to include both C&W corporate and Client account specifications, as well as engaging with Category Managers and preferred suppliers in the execution of Procurement responsibilities. Participate at an appropriate level & frequency in all meetings and exhibit client presentation delivery expertise. Generate and distribute all necessary and requested reports. Maintain good business practices Resolve issues from the client with respect to supplier performance and quality Exhibit people leadership expertise by overseeing a Procurement Coordinator with an indirect reporting relationship. Experience using AI‑driven procurement, sourcing, and contract‑management platforms. Ability to translate AI‑generated insights into strategic recommendations for client leadership Perform other miscellaneous duties as assigned Job Requirements and Qualifications Bachelor’s degree in Business or a related field is required. MBA or related Master's Degree preferred. 5+ years’ experience in Procurement/Strategic Sourcing, ideally in Facility services, or related discipline. Targeted Competencies: Understanding of the Strategic Sourcing processes and demonstrated proficiency with e-tools such as e-RFPs, reverse auctions, e-catalogs, and contract management systems Must possess legal knowledge, the ability to prepare/negotiate agreements & amendments, and the ability to explain to clients the specifics of the contracts. Must possess analytical and quantitative skills with ability to analyze and interpret information, data, and related documentation. Ability to communicate effectively with all levels of management Self-motivated and work independently to find solutions WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 106,250.00 - $125,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.