Cushman & Wakefield

Develop geospatial analytics, maps, dashboards, and portfolio recommendations to support real estate planning, location decisions, and client strategy. | Requires 3–7 years of relevant experience, demonstrated ArcGIS and geospatial delivery expertise, strong data analytics and client communication skills, and a related bachelor's degree or equivalent experience. | Job Title Portfolio Strategy & GIS Manager Job Description Summary The Portfolio Strategy & GIS Manager combines geospatial analytics, business intelligence, and commercial real estate strategy to support data-driven portfolio decisions. This role develops mapping, reporting, and analytics solutions; leads portfolio planning and location strategy; and translates complex business, market, and real estate data into clear, actionable recommendations for clients and account teams. Job Description Job Description Summary As a Portfolio Strategy & GIS Manager, you will combine geospatial analytics with portfolio strategy to help account teams, business partners, transaction managers, and clients make better decisions across complex real estate portfolios. You will design, develop, and maintain mapping, data, analytics, and reporting solutions while also supporting portfolio planning, portfolio optimization, location strategy, real estate decision-making, and the development of client strategy documents, including Plans of Record (PORs), Practical Plans, and Business Unit Plans. This role bridges GIS and location intelligence, business analytics, and portfolio strategy. You will work directly with business partners, transaction managers, brokers, account leaders, and client stakeholders to understand business needs, assess portfolio implications, and translate requirements into clear analysis, mapping, recommendations, and reusable solutions. The role requires someone who can move comfortably between technical delivery and client-facing strategic conversations. The successful candidate combines strong GIS experience with commercial real estate judgment, business acumen, executive-ready communication, and a practical ability to turn complex information into actionable portfolio plans. This role will primarily: · Develop and maintain geospatial, reporting, and analytics solutions that improve visibility into portfolio performance, business demand, market conditions, workplace trends, operational metrics, and business outcomes. · Prepare and contribute to client strategy documents, including Plans of Record (PORs), Practical Plans, Business Unit Plans, business reviews, portfolio plans, scenario assessments, and client-ready presentations that connect location intelligence with recommended actions. · Transform, validate, and manage data from multiple sources to support portfolio intelligence, strategy development, forecasting, scenario analysis, and decision support. · Partner with business partners, transaction managers, brokers, account teams, and client stakeholders to understand business requirements, portfolio priorities, timing, constraints, and decision criteria. · Support portfolio planning, location strategy, occupancy analysis, workplace strategy, and transaction decision-making through maps, scenarios, financial and market inputs, and clear strategic recommendations. · Identify opportunities to improve efficiency through automation, standardization, and adoption of emerging technologies, including AI-enabled tools, while supporting the continued evolution of PAG's strategy, analytics, reporting, and geospatial capabilities. Success in this role looks like: · Stakeholders trust the maps, data, analysis, and recommendations used to support business and real estate decisions. · Portfolio strategy and mapping are connected in a consistent, scalable process from business need through recommendation and execution planning. · Business partners, transaction managers, and account leaders receive clear, timely analysis and practical recommendations they can act on. · Analytics and geospatial solutions become integrated into standard account operations, Plans of Record, portfolio reviews, and decision-making. · Stakeholders use reporting, analytics, and geospatial solutions to support portfolio planning, occupancy strategy, location decisions, transaction priorities, operational performance, and workplace initiatives. Key Responsibilities · Develop client-ready maps, dashboards, presentations, and reporting solutions that support portfolio performance, portfolio planning, workplace strategy, occupancy trends, operational efficiency, and service delivery using ArcGIS, Power BI, Looker, Tableau, or similar platforms. · Support the development and maintenance of client strategy documents, including Plans of Record (PORs), Practical Plans, Business Unit Plans, portfolio plans, site strategies, business cases, presentation materials, user training, documentation, and continuous improvement efforts. · Build and maintain data pipelines, transformation processes, and data models that support mapping, analytics, portfolio planning, and reporting solutions, with Databricks experience strongly preferred. · Integrate data from internal systems, client platforms, commercial real estate technologies, and external sources. · Develop and maintain ArcGIS Online environments, maps, dashboards, and geospatial data products that support location intelligence, market analysis, portfolio optimization, workplace planning, transaction strategy, and client decision-making. · Identify opportunities to automate repetitive reporting, data preparation, and operational processes. · Leverage AI-enabled tools to improve productivity, accelerate development, and enhance analytics capabilities. · Lead and support working sessions with business partners, transaction managers, brokers, account teams, and clients to understand business needs, test scenarios, align assumptions, and clarify portfolio priorities. · Synthesize technical, market, portfolio, and business information into concise recommendations for both technical and non-technical audiences, including executive and client-facing stakeholders. · Support the development and maintenance of client strategy documents, including Plans of Record (PORs), Practical Plans, Business Unit Plans, portfolio plans, site strategies, business cases, presentation materials, user training, documentation, and continuous improvement efforts. Qualifications Must-Have Requirements · 3-7 years of experience in GIS, geospatial analytics, commercial real estate strategy, portfolio planning, business analytics, consulting, or a related field, with demonstrated strength in geospatial delivery. · Experience developing maps, dashboards, reporting solutions, presentations, and analytical products used by business and client stakeholders. · Demonstrated ArcGIS expertise, including hands-on experience with ArcGIS Online, ESRI products, spatial data management, web maps, dashboards, and geospatial analysis. · Strong Excel and data analytics skills, including the ability to structure, validate, analyze, and communicate complex portfolio and real estate data; Power Query and Power BI experience is preferred. · Experience preparing, integrating, validating, and maintaining spatial and business data from multiple sources; experience with modern cloud analytics platforms such as Databricks is strongly preferred. · Strong problem-solving, analytical thinking, spatial reasoning, and data interpretation skills, with the ability to connect findings to real estate strategy and recommended actions. · Experience gathering requirements and working directly with business partners, transaction teams, client stakeholders, or senior account leaders. · Ability to translate business requirements into maps, scenarios, technical solutions, portfolio strategies, and clear client-ready recommendations. · Excellent written, verbal, facilitation, presentation, and client-facing communication skills. Preferred Experience · Experience with Databricks, Delta Lake, Unity Catalog, or modern cloud-based analytics platforms. · Experience using Python for analytics, automation, reporting, or workflow development. · Experience supporting commercial real estate, corporate real estate, portfolio planning, location strategy, transaction management, workplace strategy, occupancy management, facilities management, or related business functions. · Experience partnering with business leaders and transaction teams to develop practical portfolio recommendations, sequencing, and implementation plans. · Experience developing client strategy documents such as Plans of Record (PORs), Practical Plans, Business Unit Plans, portfolio plans, site strategies, market assessments, scenario analyses, business cases, or executive-level real estate recommendations. · Experience within consulting, professional services, or client-facing environments, with confidence facilitating discussions and presenting recommendations. · Experience leveraging AI-enabled tools such as Microsoft Copilot, Claude, Gemini, ChatGPT, or similar technologies. · Experience working with enterprise reporting, operational analytics, portfolio analytics, workplace analytics, or business performance management. Technology & Tools · Microsoft Office Suite required, including advanced Excel skills and strong data analytics capabilities, plus proficiency in PowerPoint and Word. · Google Workspace (Sheets, Docs, Slides) strongly preferred. · Power Query and Power BI are preferred; experience with Looker, Tableau, or similar analytics platforms is also beneficial. · SQL and relational database technologies. · Databricks and cloud analytics platforms strongly preferred. · Python or similar scripting languages preferred. · ArcGIS Online and ESRI geospatial technologies required; demonstrated expertise developing and maintaining maps, dashboards, spatial datasets, and location intelligence products. · Commercial real estate, transaction management, workplace, occupancy, facilities, scenario planning, or portfolio management technologies preferred. · AI-enabled productivity and analytics tools preferred. Capabilities · Business problem solving, spatial reasoning, and analytical thinking. · Data storytelling, mapping, visualization, and executive-ready presentation development. · Technical translation, client facilitation, and stakeholder communication. · Commercial real estate, portfolio strategy, and business operations acumen. · Process improvement and automation mindset. · Curiosity and continuous learning. · Collaboration across business partners, transaction managers, brokers, clients, and technical teams. · Project organization and prioritization. · Ability to manage multiple priorities in a fast-paced environment. · Continuous improvement mindset focused on scalability, consistency, and measurable business impact. Education Bachelor's degree in Data Analytics, Information Systems, Computer Science, Business, Geography/GIS, Engineering, Mathematics, Real Estate, Finance, Economics, or a related field preferred. Equivalent experience may be considered. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 127,500.00 - $150,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Lead the global transition of IFM services from current suppliers to C&W, managing transition strategy, stakeholders, operational readiness, go-live controls, and training. | Requires a bachelor's degree and at least 5 years of facility management-focused project or program management experience, along with executive communication and cross-functional leadership skills. | Job Title Global IFM Transitions Lead Job Description Summary Under the direction of the Global IFM and Procurement Transitions Sr. Director, this role is responsible for leading and managing the transition of Integrated Facilities Management (IFM) Services from current suppliers to C&W on a global scale. Job Description Our Core Values Driven: We celebrate determination in pursuit of excellence. Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes. Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions. Visionary: Our continuous quest for improvement is guided by our desire to design a better future. Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry. Responsibilities Develop bespoke IFM transition strategies through analysis of; client contracts, platform resources and RFI receivables adjusting all plan dates and deliverables accordingly. Lead executive level internal and external client meetings to ensure productive discussions and effective decision-making on various IFM deployment variables. Lead key stakeholder team (Platform, EHS, WX and Sustainability) Develop and design presentation materials to effectively communicate key information and insights, transforming complex concepts into clarity. Identify potential risks, implement risk management strategies, and develop mitigation plans to minimize impact. Create and refine process maps and workflows to enhance operational efficiency and clarity. Present content weekly to clients and stakeholders, raising key points and potential risks in a clear and crisp manner. Develop portfolio wide site services matrixes and service level requirements for each location managing large volumes of data with detailed attention. Work with Critical Solutions team to analyze and prioritize client asset and PM data against incumbent’s and make recommendations based on C&W Global Standards. Develop portfolio wide dispatch matrix strategy and prepare files for upload. Partner with recruiting and HR to interview, select, and hire incumbent employees, and new hires Align closely with Finance and Procurement Workstreams to develop go-live tools and training strategies. Perform a series of go-live controls ensuring flawless execution. Perform as trainer and IFM SME for incoming staff developing welcome strategies, act as a POC for questions and hosting training to ensure the incoming team is effectively onboarded. File Management: efficient storage, retrieval, and security of documents. Identify and incorporate opportunities for process improvement: Facilitating process development and program enhancement Job Requirements and Qualifications BA/BSc degree (MBA / advanced degree in business or other applicable, highly desired) General understanding of key occupier service lines, especially facility management, project management, and integrated portfolio management. Strong executive presence and agility. 5+ years of project/program management experience with an emphasis on setting SMART goals and objectives and then managing people, processes, and resources to deliver on time, on budget, and to the required standard/quality, etc. Accomplished people leader, manager, and developer – can demonstrate people and stakeholder management experience as both leader and team member. Strong communication and presentation skills – communicates actively and effectively both orally and in writing, Advanced customer service and management capabilities – able to demonstrate relationship and stakeholder management capability to an advanced level, Self-starting, self-managing, self-teaching with an outcome-orientated disposition – able to work unsupervised according to assigned goals and objectives within the given governance and support framework, Technically proficient in all commonly used business software and applications. PROSCI certified desired but not required. Given the global footprint of the role must be able to attend meetings outside of traditional working hours Targeted Competencies: Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day, May involve periods of standing, such as operating at a copier/fax/scanner, Regularly required to talk, hear, and use hands and fingers to write and type, Ability to speak clearly so others can understand you, Ability to read and understand information and ideas presented orally and in writing, Ability to communicate information and ideas in writing and orally so others will understand, Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays, May require some travel (up to 20%) Leverages AI-driven analytics and predictive modeling to strengthen global IFM transition strategy, enabling earlier risk detection, resource forecasting, and scenario planning across regions and supplier ecosystems. Uses machine learning insights to identify performance trends, optimize IFM workflows, and standardize best practices across transition programs, improving quality, speed, and operational consistency. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 123,250.00 - $145,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Lead global procurement strategy for a client account, coordinating sourcing, contracting, supplier governance, risk oversight, reporting, and responsible sourcing across regional teams. | Requires a bachelor’s degree and 10+ years in procurement and strategic sourcing, including complex sourcing programs, contract negotiation, matrix influence, analytics, and e-sourcing tools. | Job Title Director, Global Account Procurement Lead Job Description Summary Under the direction of the Division Procurement Director, the Global Procurement Lead, is responsible for overseeing the procurement function within the portfolio of sites on a client account. This role involves managing procurement strategies, ensuring cost-effective purchasing of goods and services, and building strong relationships with clients & suppliers. The Global Procurement Lead will provide strategic leadership and coordination across regional procurement teams and stakeholders to support the organization’s overall objectives Acting as the accountable global procurement owner for the client account, the role sets the global procurement strategy and strategic sourcing direction, aligns procurement objectives with the client account plan, consolidates global reporting and value delivery, and coordinates global stakeholder and supplier governance across regions. This role develops strategic partnerships and ensures that procurement strategies are client-centric, innovative and aligned to deliver measurable client value including responsible sourcing objectives and sustainable business outcomes. Job Description OUR CORE VALUES Driven: We celebrate determination in pursuit of excellence. Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes. Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions. Visionary: Our continuous quest for improvement is guided by our desire to design a better future. Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry. KEY ACCOUNTABILITIES ACCOUNT MANAGEMENT Own the global procurement relationship with the Client, Account Management Team, Regional Procurement Leads, Procurement Operations, suppliers and C&W Corporate stakeholders. Participate in global governance meetings and ensure that regional procurement matters requiring global direction or escalation are addressed. Consolidate global procurement reporting and produce global procurement content for QBRs using regional inputs that provide a consistent account-wide view Support strategic client pursuits and global QBRs by clearly articulating Procurement’s strategic contribution, measurable value and bottom-line benefits. Validate and consolidate procurement value delivered globally, including savings and value data submitted by the regions. Implement programs and initiatives to ensure achievement of agreed goals, metrics and KPIs. Oversee global procurement resource requirements and support alignment of regional resource planning with account priorities. Escalate and coordinate resolution of major regional risks and issues requiring global intervention. CONTRACTING Provide global oversight of contracting activities in alignment with the approved sourcing strategy, account requirements and C&W policies. Interpret contracts, negotiate with suppliers where global involvement is required, and ensure appropriate contractual records retention plans are in place on the account. Advise management regarding contractual rights, obligations, effective use of resources and legal matters, engaging the appropriate Legal stakeholders when required. Support global oversight of contract compliance and ensure that material compliance risks identified by regional teams are escalated and addressed through the appropriate governance channels. SOURCING Set the strategic sourcing direction for the account and ensure that regional sourcing activity supports the global procurement strategy. Sponsor or lead high-complexity and cross-regional sourcing projects and RFPs, including analysis, negotiation and recommendation of outcomes. Engage Category Managers and preferred suppliers in the execution of procurement responsibilities, in line with C&W and Client requirements. STAKEHOLDER ENGAGEMENT Maintain strong relationships with global Client stakeholders and act as the primary procurement interface at global account level. Partner with Regional Procurement Leads to ensure consistent communication, clear ownership and effective escalation across regions, while regional teams remain accountable through their respective regional management structures. Work closely with Finance, Operations and other functions to understand business requirements and align procurement priorities. Participate in and lead meetings at the appropriate level and frequency. STRATEGY Define and maintain the global procurement strategy, based on spend, supplier, operational and market insights. Embed responsible sourcing, sustainability and supplier diversity considerations into the global procurement strategy and related account initiatives. Align procurement objectives with the Client account plan and translate global priorities into clear direction for regional delivery. Identify and progress global opportunities and cross-regional synergies across the account. Drive the sharing of procurement best practices, innovation initiatives and lessons learned across regions to improve consistency and performance globally. Develop global supplier strategy and ensure alignment with category strategies, preferred supplier programs and account objectives. Employ C&W best practices, policies, processes, tools and templates, incorporating both C&W corporate and Client account specifications. Lead benchmarking activities to evaluate market trends, supplier competitiveness and emerging sourcing opportunities, using spend and supplier performance insights to identify value creation opportunities. SUPPLIER PERFORMANCE Provide global oversight of strategic supplier relationships, while regional supplier management and performance reviews remain led regionally. Maintain visibility of supplier compliance trends and ensure that significant compliance risks are escalated through the appropriate governance channels. Consolidate supplier performance insights across regions and identify trends, systemic issues and improvement opportunities. Provide global oversight of supplier risk management, ensuring that material supply chain, operational, financial, compliance and sustainability risks are identified, assessed, mitigated and escalated appropriately. Escalate major supplier performance issues and coordinate global corrective actions where required. Maintain tracking and reporting mechanisms that provide the required supplier performance, compliance and value outputs. Maintain organised records and appropriate checks and balances for service contracts and compliance requirements. FUNCTIONAL LEADERSHIP AND CONTINUOUS IMPROVEMENT Provide strategic and functional leadership across Regional Procurement Leads and Procurement teams, setting global direction and promoting alignment without direct line-management accountability for regional resources. Promote procurement capability development, knowledge sharing and continuous improvement across regions in partnership with the relevant Regional Procurement Leads, who retain responsibility for individual objectives, performance management and coaching within their teams. Foster an inclusive and collaborative global procurement community, encourage open dialogue and support shared accountability for delivery of agreed global priorities and outcomes. Leverage data, analytics, AI and digital procurement technologies to measure performance, demonstrate Procurement’s impact on client outcomes, support workload planning and drive continuous improvement across sourcing, category management and supplier-risk activities. Perform other related duties as assigned. JOB REQUIREMENTS & QUALIFICATIONS Bachelor’s degree in Business or related field is required. MBA or related Master’s Degree preferred. 10+ years’ experience in Procurement and Strategic Sourcing, including experience supporting complex, multi-country or global client accounts, ideally within facility services or a related discipline. Proven experience developing procurement strategies, leading complex sourcing programmes and operating effectively within a global matrix organisation. Demonstrated experience engaging senior client and internal stakeholders and influencing geographically dispersed procurement teams within a complex matrix organisation. TARGETED COMPETENCIES Understanding of the Strategic Sourcing processes and demonstrated proficiency with e-tools such as e-RFPs, reverse auctions, e-catalogs, and contract management systems Must possess legal knowledge, ability to prepare/negotiate agreements & amendments, and the ability to explain to clients the specifics of the contracts. Must possess analytical and quantitative skills with ability to analyze and interpret information, data and related documentation. Effective communication and interpersonal skills. Self-motivated and work independently to find solutions. Detail-oriented with strong analytical skills. Strong leadership and influencing skills, with the ability to drive alignment and results through matrix governance and stakeholder engagement. Demonstrated ability to lead through a matrix structure, influence Regional Procurement Leads and align multiple regions without relying solely on direct reporting lines. Strong global governance, executive stakeholder management, reporting consolidation and value-validation capabilities. Strong commercial acumen and the ability to translate spend, market, supplier performance and value data into clear strategic recommendations for senior stakeholders. Excellent executive-level communication, influencing and presentation skills, with the ability to align stakeholders across regions and functions. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 136,000.00 - $160,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Oversee a facility or campus’s daily operations, maintenance, safety, budgets, vendors and staff to support efficient operations and tenant satisfaction. | Requires a bachelor’s degree in facilities management, business administration or a related field, plus 5–7 years of commercial property or portfolio management experience. | Job Title Facility Manager Job Description Summary The Facilities Manager provides leadership and oversight for facilities operations at a designated location, set of buildings, or campus. This role ensures the effective implementation of policies, procedures, and workplace services that result in a well-managed and well-maintained environment. Key responsibilities include responding to tenant needs, ensuring environmental health and safety, and aligning services with client goals. The Facilities Manager coordinates activities, financials, vendors, and staffing to meet current and future operational needs. Job Description Essential Functions and Responsibilities Oversee daily operations of the facility or campus, including custodial, life-safety, engineering, site services, and general maintenance, in alignment with C&W policies and client directives. Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing Supervise maintenance programs for both interior and exterior property conditions. Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s) Ensure that all site-specific documentation and reports are completed accurately and on time, including: Property Information Book Site Operating Manual Emergency Procedures Manual IIPP Manual Compliance Logs (Local Code, ADA, OSHA) Safety Meeting Log Elevator and Janitorial Logs Purchase Order Log Vendor COIs As-built Drawings Paid Invoices File General and Contract Files Annual Property Conditions and Year-End Performance Report Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex. Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans. Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives. Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives. Hire, train, and evaluate facility personnel; foster positive staff relations. Ensure compliance with management contracts and insurance requirements. Key Competencies Communication Proficiency (oral and written) Technical Proficiency Problem Solving and Analysis Leadership Teamwork Orientation Relationship Management Financial Management Education Requirements Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration (required) Experience Requirements 5–7 years of experience in commercial high-rise, campus, or property portfolio management (required) Preferred experience in: Leasing, construction, engineering, and all facets of property operation and building management preferred Critical system environments Experience in the development and implementation of programs to drive out cost inefficiencies preferred CMMS/Work Order Management systems Additional Qualifications Certifications recommended: CFM (IFMA), BOMA, or other engineering/business/technical certifications Ability to read construction specifications and blueprints Proficiency in contract language and management agreements Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint) Financial management expertise, including budgeting and forecasting Familiarity with financial systems (Yardi preferred) Skilled in Building Management Systems (BMS) maintenance and monitoring Work Environment Professional office setting with standard office equipment May require travel between properties in varying weather conditions Physical Demands Regular communication and information exchange Operation of computers and office equipment Movement throughout the workplace Stationary positioning for 50–75% of the time Ability to extend arms and hands in various directions Other Duties This job description outlines core responsibilities and may be modified based on regional needs. Additional duties may be assigned as necessary. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 93,500.00 - $110,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Oversee project budgets, schedules, and reporting at client sites while managing consultant and construction teams and ensuring compliance with policies, safety rules, and building codes. | Requires a bachelor's degree in engineering or architecture, at least five years of engineering or construction project management experience, and three years of project management supervisory experience. | Job Title Project Manager Job Description Summary Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Prepare agendas, develop and maintain master project budgets and timelines as required for each project and project phase to ensure overall project objectives and client needs are met. Keep building management apprised of progress at all times • Prepare and coordinate project reports and drawing reviews for clients, property/facility management team, and project team (as applicable) at conceptual, schematic, design development and construction phases of project • Assist in the selection, contracting process and oversight of consultants and construction teams as necessary for each project • Review requisitions, change orders and other invoices associated with the project and confer with client and property management on costs and impacts • Support the marketing of services to clients as requested • Adhere to corporate, building, and client policies and procedures • Cooperate with other building/facility personnel to achieve goals and objectives as to quality, service, cost and profit • Report to immediate supervisor major problems and findings and results achieved with recommendations • Advise and obtain the necessary approvals from the appropriate members of management of potential organizational changes, actions that might require additional commitments, and the need for expenditures in excess of approved budget • Adhere to government laws and regulations and established rulings of government authorities, including building codes, safety regulations, etc. • Maintain high qualitative and quantitative standards of work performance • Strive constantly to improve skill and work knowledge; keep up to date in the field of specialization KEY COMPETENCIES 1. Client Focus 2. Communication Proficiency (oral and written) 3. Relationship Management 4. Leadership 5. Multi-Tasking 6. Technical Proficiency 7. Consultation 8. Organization Skills 9. Time Management IMPORTANT EDUCATION • B.S. Degree in Engineering, Architecture IMPORTANT EXPERIENCE • Minimum of 5 years directly related experience in an engineering/construction project accountability role • Minimum of 5 years project management experience required • Minimum of 3 years of supervisory experience in a project management capacity especially experience in leading, motivating, and developing employees Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 106,250.00 - $125,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Manage and grow a portfolio of client accounts, oversee financial performance and contract or staffing changes, and establish governance for consistent service delivery. | Requires a bachelor’s degree and 10+ years in account or project management, with P&L ownership, contract administration, and cross-functional leadership experience. | Job Title Managing Director, Strategic Accounts, Project & Development Services Job Description Summary This role is responsible for the day-to-day relationship management, growth, and financial performance of a portfolio of Sector client relationships. The Managing Director serves as the primary point of contact for assigned clients, ensuring consistent, high-quality service delivery while identifying and pursuing opportunities to expand each relationship. The Managing Director owns P&L accountability for their portfolio, leads contract and staffing changes in partnership with Sector leaders, and builds the reporting cadence, governance, and account management frameworks that keep each relationship well-run and positioned for growth. This individual plays a critical role in strengthening Cushman & Wakefield's Sector client relationships and driving consistent delivery standards across assigned clients. Beyond managing existing clients, the Managing Director supports new client pursuits and serves as a subject matter expert (SME) resource for markets and other execution teams, helping shape solutions and staffing approaches before and during client engagements. The role is also expected to drive consistent delivery across assigned clients and sectors, so clients experience the same standard of service regardless of geography or service line. Job Description Key Responsibilities Client Relationship Management Assume responsibility for relationship management of multiple Sector clients, serving as the primary day-to-day point of contact. Cultivate each client relationship, establishing C&W as the clients trusted real estate partner. Serve as the primary escalation point for the client, ensuring client issues are addressed quickly and resolved to a satisfactory outcome. Attend weekly and monthly client meetings, representing C&W and driving the agenda, follow-ups, and action items for each account. Act as a client evangelist — championing the client within C&W, driving service excellence, and striving for constant improvement across the relationship. Operate effectively across matrixed client and internal C&W environments, serving as a single, consistent point of contact across multiple stakeholders, business units, and workstreams. As an experienced real estate professional, support clients as they navigate relationships between client business units with real estate operations teams, ensuring alignment between corporate real estate strategy and day-to-day execution. Growth & Financial Ownership Drive client growth year over year, identifying and executing opportunities to deepen and broaden each relationship. Hold full P&L ownership of assigned clients, managing revenue, margin, and overall financial performance. Expand relationships beyond the existing scope of services, working with sector and service line leadership to bring additional C&W capabilities to the client. Support new business pursuits outside of core account responsibilities, partnering with business development as needed. Contract & Staffing Leadership Lead any contract changes for assigned clients in partnership with Sector leaders, including amendments, scope changes, and staff increases. Serve as the liaison to C&W leadership for staffing changes, ensuring the right resources are aligned to account needs. Assume leadership of multiple client relationships (approx. 4–5), depending on account size and complexity. Reporting & Governance Prepare all client reporting documents, including project tracking reports, Quarterly Business Reviews (QBRs), monthly reports, and ad hoc reports as needed. Develop a standard account management framework — including playbooks, SOPs, and KPIs — to drive consistency and repeatability across assigned clients and sectors. Qualifications & Experience Bachelor's Degree in Architecture, Engineering, Construction Management, Real Estate, Business, or a related field; advanced degree or professional certifications (PMP, LEED, etc.) preferred. 10+ years of experience in account management, project management, construction management, real estate, or professional services. Demonstrated experience owning key client relationships and managing multiple concurrent clients or business units. Strong background in client relationship management, account P&L ownership, and contract administration. Proven ability to lead cross-functional delivery teams and operate effectively within matrixed client and internal C&W organizations. Deep understanding of project delivery models, staffing strategies, commercial structures, and risk management. Experience working with Sector-specific clients is a plus. Key Skills & Attributes Executive-level presence with the ability to build trust and influence senior client stakeholders. Strong commercial acumen with proven growth and P&L management capability. Exceptional communication skills, both client-facing and internal. Highly organized with the ability to manage multiple client relationships simultaneously. Strategic thinker with disciplined execution and strong operational judgment. Collaborative mindset with a focus on service excellence and continuous improvement. Comfortable operating in a fast-paced, evolving environment. Success Measures (What Good Looks Like) Year-over-year growth in assigned client revenue and scope. High client satisfaction, retention, and expansion of services. Effective account governance, with clear playbooks, SOPs, and KPIs in place. Strong P&L performance across the assigned client portfolio. Timely, high-quality client reporting and a consistent client meeting cadence. Timely resolution of client escalations. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 212,500.00 - $250,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Oversee portfolio-level project controls delivery, establish governance and delivery frameworks, advise clients, mentor staff, and improve practice standards. | Requires 13+ years of related experience, management experience, advanced project controls and cost and schedule software expertise, and experience in construction or another technical industry. | Job Title Senior Manager, Project Controls, Project & Development ServicesJob Description Summary Provides portfolio-level or major-program oversight of project controls services. Balances technical leadership with increased responsibility for people leadership, client advisory support, and account participation.Job Description Essential Job Duties: • Provide portfolio-level oversight of project controls delivery. • Establish delivery strategies, controls frameworks, and governance structures. • Serve as senior advisor to client stakeholders. • Mentor and oversee Managers and Senior Project Controls staff. • Influence staffing, resourcing, and delivery models. • Contribute to internal tools, standards, and process improvements. Education/Experience/Training: • Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. • Master's degree preferred. • Certification preferred. • Thirteen or more years of related experience with 2 or more years of management experience required. • Ability to contribute to the strategic direction of the assigned department or assigned practice area. • Advanced project controls skills. • Expert in client relations, client management and consulting. • Highly organized with strong analytical skills. • Expertise using cost and schedule management software. • Experience within one or more of the following industries required: construction, life sciences, data centers, industrial or related technical field. • Must possess exemplary communication skills – both oral and written. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 157,250.00 - $185,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Manage design, planning, and construction projects ensuring goals, budgets, and timelines are met with vendor coordination and client communication. | Bachelor's degree in Architecture, Engineering, or Construction Management with 5+ years relevant experience and ability to interpret architectural and engineering drawings. | Job Title Project Manager, FFE, Equipment, Site Logistics, Project & Development Services Job Description Summary The Project Manager is responsible for the successful management of the design, planning and construction of real estate facilities projects, with accountability for accomplishing all project goals and objectives. Project aspects may include mechanical, electrical, civil, industrial, and architectural applications; the associated administrative and budgetary control responsibilities; the planning, organizing, coordination of resources; and full control and execution of the project to the fulfillment of client expectations. Job Description Essential Job Duties: • Management of project deliverables, including developing scope of work, scheduling project reports, managing the development of drawings for clients and property/facility management team, designing and development and constructions phases for assigned project. • Proactively manages project-related issues on an account or assigned project, as necessary. • Ensure success in initiation, planning, execution, and completion of all projects against agreed upon targets. • Maintain high qualitative and quantitative standards for work performance along with maintaining accurate and consistent electronic files. • Prepare agendas and meeting materials, lead meetings, develop and maintain master project budgets and timelines as required for each project and project phase to ensure overall project objectives and client needs are met. • Advise and obtain necessary approvals from management of potential organizational changes, actions requiring additional commitments and the need for expenditures in excess of approved budget. • Coordinate and track all vendor RFQ’s and RFP’s. • Review all change orders and other invoices associated with the project and confer with client, all project financial information and management of services to clients as requested. • Responsible for keeping building management apprised of progress at all times. Education/Experience/Training: • Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration, or related field. • 5+ years of related experience. • Solid project management skills with demonstrated understanding of project management business. • Experience in client relations, client management and consulting. • Autonomously able to manage a complete project from onset through completion. • Read and understand construction specifications and blueprints. • Ability to read and interpret architectural/engineering drawings. • Prepare and track master project budgets. • Highly organized with the ability to identify and manage multiple priorities at once. • Understanding of technical requirements for various project types. • Proficient in Microsoft Office Suite. • Strong problem-solving skills • Provides guidance to junior staff • Experience with analysis and reporting Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 102,000.00 - $120,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Oversee infrastructure projects managing budgets, timelines, and client expectations while coordinating with construction teams and consultants. | Bachelor's degree in Engineering and 5+ years project management experience with 3+ years supervisory experience required. | Job Title Project Manager - Infrastructure Job Description Summary Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. Job Description POSITION SUMMARY Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. Interacts with client representatives onsite, receives direction and coordinates with the property or facility management team. Monitors and coordinates the execution of the various services and processes relating to client contracted agreements for project management and tenant improvements. Works in collaboration with the assigned account manager, building or facility management team, clients, owners and others. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Prepare agendas, develop and maintain master project budgets and timelines as required for each project and project phase to ensure overall project objectives and client needs are met. Keep building management apprised of progress at all times • Prepare and coordinate project reports and drawing reviews for clients, property/facility management team, and project team (as applicable) at conceptual, schematic, design development and construction phases of project • Assist in the selection, contracting process and oversight of consultants and construction teams as necessary for each project • Review requisitions, change orders and other invoices associated with the project and confer with client and property management on costs and impacts • Support the marketing of services to clients as requested • Adhere to corporate, building, and client policies and procedures • Cooperate with other building/facility personnel to achieve goals and objectives as to quality, service, cost and profit • Report to immediate supervisor major problems and findings and results achieved with recommendations • Advise and obtain the necessary approvals from the appropriate members of management of potential organizational changes, actions that might require additional commitments, and the need for expenditures in excess of approved budget • Adhere to government laws and regulations and established rulings of government authorities, including building codes, safety regulations, etc. • Maintain high qualitative and quantitative standards of work performance • Strive constantly to improve skill and work knowledge; keep up to date in the field of specialization KEY COMPETENCIES 1. Client Focus 2. Communication Proficiency (oral and written) 3. Relationship Management 4. Leadership 5. Multi-Tasking 6. Technical Proficiency 7. Consultation 8. Organization Skills 9. Time Management IMPORTANT EDUCATION • B.S. Degree in Engineering, Architecture IMPORTANT EXPERIENCE • Minimum of 5 years directly related experience in an engineering/construction project accountability role • Minimum of 5 years project management experience required • Minimum of 3 years of supervisory experience in a project management capacity especially experience in leading, motivating, and developing employees • Hands-on experience with tenant improvement construction projects preferred Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 127,500.00 - $150,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Lead and govern processes across mission-critical portfolios including facilities, supporting operational execution and continuous improvement. | 7+ years in facilities or operations management with a bachelor's degree preferred. | Job Title Operations Manager, Critical Solutions Job Description Summary Responsible for providing operational leadership, process governance, systems support, and technical coordination across Critical Solutions portfolios supporting mission-critical environments, including data centers, telecommunications facilities, healthcare systems, and other high-availability operations. This position reports to the Director of Operations and serves as a strategic operational partner to the Engineering Director, Regional Facilities Managers, Facilities Managers, Assistant Facilities Managers, and Facility Coordinators. The Operations Manager is responsible for supporting operational execution, work order management, vendor proposal reviews, client quotation development, technology adoption, process standardization, reporting, and continuous improvement initiatives across the Critical Solutions platform. The role requires a strong understanding of mission-critical operations, facility management processes, and the pace required to support complex client environments. This position is accountable for developing and maintaining operational standards, digital playbooks, workflow governance, and best practices that support consistent execution, operational excellence, and scalable growth across Critical Solutions. Job Description Support Regional Facilities Managers, Facilities Managers, Assistant Facilities Managers, and Facility Coordinators in operational execution, issue resolution, process compliance, and service delivery. Serve as a subject matter expert for operational processes, work order management, workflow governance, and service delivery standards. Lead the implementation, administration, optimization, reporting, and adoption of work order management systems, CMMS platforms, and other operational technologies. Monitor work order activity, aging, completion rates, documentation quality, financial compliance, and service delivery performance across supported portfolios. Review operational performance data and develop recommendations to improve efficiency, resource utilization, service levels, and operational consistency. Partner closely with the Engineering Director to support vendor proposal reviews, technical recommendations, maintenance planning, capital replacement initiatives, and operational improvements. Review vendor proposals, scopes of work, technical recommendations, and supporting documentation for accuracy, completeness, and alignment with operational requirements. Support the development of scopes of work, repair recommendations, capital planning initiatives, and client quotations. Coordinate proposal reviews and quote development to ensure operational, technical, and financial alignment. Support facilities teams with operational problem solving, process improvement initiatives, vendor performance management, and work execution challenges. Develop, document, maintain, and continuously improve operational processes, workflows, standards, and best practices across Critical Solutions. Lead the creation, maintenance, and governance of digital playbooks, process documentation, training materials, workflow guides, and standard operating procedures. Establish governance and accountability around operational standards to ensure consistent adoption and execution across all supported accounts. Identify operational gaps, inefficiencies, risks, and process breakdowns and implement scalable solutions that improve performance and consistency. Collaborate with Operations, Finance, Procurement, Engineering, Account Leadership, and vendor partners to support business objectives and operational initiatives. Support onboarding, training, and ongoing development related to systems, operational processes, work order management, vendor management, and service delivery expectations. Communicate and enforce company policies, operational procedures, financial controls, safety requirements, and client-specific processes. Promote a culture of accountability, operational excellence, collaboration, continuous improvement, and customer service throughout Critical Solutions. Background and Experience Demonstrated experience should include: Bachelor's degree in Facilities Management, Business Administration, Construction Management, Engineering Technology, Operations Management, or a related field preferred. Minimum 7 years of progressive experience in facilities management, operations management, mission-critical environments, technical services, or operational support functions. Experience supporting mission-critical environments including data centers, telecommunications facilities, healthcare systems, or other high-availability operations strongly preferred. Demonstrated understanding of facility maintenance programs, asset management, vendor management, and operational service delivery. Experience utilizing CMMS platforms, work order management systems, reporting tools, and operational dashboards. Experience implementing new technologies, systems, operational processes, and workflow improvements across multiple teams. Experience reviewing scopes of work, vendor proposals, technical recommendations, maintenance services, and capital replacement initiatives. Experience supporting budget management, proposal reviews, client quotations, cost analysis, and financial controls. Experience building operational processes, standard operating procedures, digital playbooks, training documentation, and governance programs. Experience supporting multiple locations, teams, or client portfolios within a fast-paced operational environment. Supervisory or leadership experience preferred. Competencies Mission-Critical Operations Operational Excellence Process Development and Documentation Digital Playbook Development Work Order Management Systems (CMMS) Workflow Governance and Standardization Vendor Proposal Review Scope of Work Development Client Quotation Support Maintenance Operations Critical Environment Awareness Effective Communication Data Analysis and Operational Reporting Problem Solving and Decision Making Project Coordination Change Management Continuous Improvement Vendor Management Financial Acumen Communication and Collaboration Leadership and Team Development Technology Adoption and Process Optimization Organizational Effectiveness Physical Requirements While performing the duties of this position, the employee is regularly required to sit for long periods of time. The employee may be required to travel to client locations, including data centers, healthcare facilities, telecommunications sites, and other mission-critical environments. The employee may occasionally be required to access operational spaces, equipment areas, and active project locations in support of operational reviews, training, process assessments, and business initiatives. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice to meet business needs, operational priorities, and organizational objectives. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 76,500.00 - $90,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Lead operations staff, manage budgets, and execute strategic business initiatives to ensure operational health and financial performance. | 8-10 years of operations experience with at least 4 years managing multi-functional teams, a bachelor's degree, and strong financial acumen. | Job Title Operations Director Job Description Summary The Operations Director is a strategic, hands-on operations leader responsible for the operational health, financial management, and service delivery of Cushman & Wakefield's Chicago market, which also serves as the corporate headquarters office. This is a high-impact role supporting 200+ employees and brokers across two office locations (downtown and suburban), requiring strong leadership presence, sound business judgment, and the ability to translate market priorities into reliable operational outcomes. This leader directly manages the Operations Manager and Facilities Manager, and provides oversight for operations support staff, while ensuring administrative and operational functions are delivered efficiently across the market. The Operations Director partners closely with the Market Leader, Director of Brokerage, and the Regional Director of Operations to implement strategic initiatives, develop the annual business plan and budget, and act as a steward for operational excellence across the sub-region. This position reports directly to the Regional Director of Operations, Midwest. Job Description Market Operations Leadership Own the operational health and performance of the Chicago office and corporate headquarters; establish consistent routines, standards, and service expectations. Serve as a strategic business partner to the Market Leader on operational priorities, planning, and execution. Act as the primary escalation point for operational & personnel issues; drive timely resolution and implement preventative controls to reduce recurring friction. Drive process improvement and operational efficiency across office functions; standardize best practices and ensure adoption. Collaborate with counterparts in other markets and sub-regions to learn and utilize best operational practices. Demonstrate expertise across all facets of the company's brokerage business, specifically services provided and clients served. People Leadership & Culture Directly manage, mentor, and develop the Operations Manager, Facilities Manager, and operations support staff; set clear expectations, coach performance, and build a culture of accountability. Partner with HR to recruit, onboard, develop, and retain operations/support talent; own the full hiring lifecycle including job description development, interviewing, and Day 1 readiness coordination. Prepare and deliver annual performance reviews and KPIs; own the annual compensation review and reward processes for the market; and work in conjunction with HR on performance issues. Coordinate training and enablement for operational policies, procedures, and tools to ensure consistent service delivery. Foster an inclusive, high-engagement environment across the office and headquarters. Financial & Business Management Direct all financial management for the market, including monthly and annual operating budgets, forecasts, pipeline, and reporting; assess variances for the market and service lines. Support the Market Leader and Regional Director of Operations in developing the annual business plan and budget; solicit input from service lines and market leads at pre-budget meetings. Review and approve expense reports, T&E, commission documentation, payables, and resourcing needs at the local level, in accordance with policy. Oversee deal documentation, Revenue Summary Document approval, and adherence to policy; work with Legal Counsel on standard contract/agreement changes as needed. Oversee invoice processing and expense coding in Workday; review outstanding receivables and determine collection strategy with the Market Leader. Promote CRM compliance for pipeline and revenue reporting; communicate finalized pipeline to market and service line leadership. Facilities, Vendor & Office Services Oversee facilities management including relocations, buildouts, lease management, vendor relations, and compliance/record retention, in partnership with the Facilities Manager. Solicit and negotiate vendor bids, contracts, and pricing; ensure vendor records are maintained in Workday Vendor Management. Oversee the purchasing and maintenance of office supplies and equipment. Maintain and implement the business continuity and emergency preparedness plan. Coordinate office moves and space planning in conjunction with IT, Telecom, and Real Estate. Systems, Compliance & Administration Ensure full utilization of C&W tools and resources, including Workday, and the firm's CRM platform (Salesforce). Track broker licenses, professional memberships, and continuing education requirements; follow up on delinquencies. Ensure compliance with company policies, record-keeping requirements, and industry/regulatory standards. Coordinate office events and conferences in partnership with Marketing and PR. Background, Experience and Competencies Bachelor's degree preferred, or equivalent combination of education and professional experience, preferably in commercial real estate. 8–10 years of progressively responsible experience in operations, business management, commercial real estate, human resources, finance, or a professional services environment, including direct people management experience. 4+ years of experience managing a multi-functional team of 25+ direct/indirect reports (required). Experience supporting a commercial real estate brokerage platform and operating effectively within a matrixed organization preferred. Demonstrated ability to lead and develop high-performing teams while providing strategic direction, coaching, mentoring, and performance management. Strong financial acumen with experience in budgeting, forecasting, variance analysis, revenue reporting, expense management, and business planning. Proven ability to build strong partnerships with Leadership, fee-earners, service line leaders, HR, Finance, Legal, Marketing, Research, IT, and other key stakeholders. Demonstrated success managing multiple priorities and urgent deliverables while balancing long-term strategic initiatives and operational excellence objectives. Strong written and verbal communication skills with the executive presence and business judgment necessary to interact effectively with leaders at all levels of the organization. Advanced proficiency in Microsoft Office Suite (especially Excel); experience with Workday, Salesforce, and financial reporting tools preferred. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 127,500.00 - $150,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”