20 open positions available
Lead regional performance, develop market strategy, and oversee talent and client relationships in the Midwest real estate sector. | Extensive senior leadership experience in commercial real estate brokerage, proven ability to lead large teams, and strong market credibility. | Job Title Executive Regional Director, Midwest Job Description Summary The Executive Regional Director is a senior leadership responsible for driving regional performance, strengthening market leadership, and ensuring consistent execution of the firm’s brokerage, operational, and growth strategies. This role serves as the senior business leader for the region and managing principal for the Chicago territory, balancing revenue growth, talent leadership, client relationships, and operational discipline while partnering closely with corporate functions. The Executive Regional Director is expected to lead with a strong commercial mindset, act as a trusted advisor to top producers and market leaders and represent the firm externally with clients and industry partners. Job Description Key Responsibilities: Regional Leadership & Strategy Own overall business performance for the region, including revenue growth, profitability, and market expansion. Translate firmwide strategy into clear regional priorities and execution plans. Partner with senior leadership to identify growth opportunities, new markets, and strategic investments. Ensure consistent application of firm standards, policies, and operating models across the region. Revenue & Brokerage Performance Drive top-line performance through broker productivity, client expansion, and new business development. Partner with senior brokers and market leaders on major pursuits, key client relationships, and complex transactions. Monitor pipeline, forecasting, and performance metrics, address gaps proactively. Support pricing, fee strategy, and deal structuring in partnership with finance and legal. Talent Leadership & Succession Lead, develop, and retain high-performing regional and market leaders. Oversee recruitment, onboarding, and integration of senior brokers and leadership hires. Champion performance management, coaching, and succession planning across the region. Address performance issues decisively and consistently, in partnership with HR and legal. Client & Market Presence Serve as a visible senior representative of the firm in the region. Build and maintain executive-level client relationships and industry partnerships. Represent the firm at key client meetings, industry events, and community engagements. Strengthen the firm’s brand, reputation, and competitive positioning in the market. Operational & Financial Oversight Partner with operations, finance, HR, and legal to ensure effective business execution. Oversee regional budgeting, expense management, and financial performance. Identify operational risks and implement controls to support sustainable growth. Ensure compliance with regulatory, legal, and firm requirements. Knowledge & Experience Bachelor’s degree required. An MBA or other advanced degree with real estate or operations concentration is highly desirable. 15+ years of experience in commercial real estate brokerage or related services, with senior leadership responsibility. Demonstrate ability in leading, motivating and inspiring diverse work teams. Be fluent in the language and principals of institutional investment real estate. Strong credibility in the local market, with the ability to recruit and retain key talent. Proven track record of leading large, complex teams and delivering sustained revenue growth. Strong understanding of brokerage economics, compensation structures, and deal dynamics. Demonstrated ability to influence senior producers and leaders without direct authority. Experience managing P&L responsibility and regional financial performance. Leadership Attributes • Commercially astute with a strong bias toward execution. • Credible, confident, and able to operate effectively with top producers. • Strategic thinker who can also dive into details when needed. • Direct, fair, and consistent in decision-making. • Collaborative leadership style with strong cross-functional partnership skills. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 340,000.00 - $400,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Support the execution of strategic initiatives, manage projects, and coordinate communications and events for the Americas Markets. | Requires 7+ years in operations, consulting, or program management with strong project management, communication, and stakeholder skills, and experience with dashboards and operational tracking. | Job Title Manager, Americas Advisory Strategy Job Description Summary The Manager, Americas Advisory Strategy provides operational support to the President of Americas Markets and Vice President, Americas Markets Strategy. This individual plays a critical role in ensuring seamless coordination across all aspects of the business — from executing on key initiatives, managing priorities and communications to executing key meetings and events. The ideal candidate is a polished, initiative-taking professional who thrives in a fast-paced environment. They bring exceptional organizational skills, business acumen, and the ability to anticipate needs while maintaining a high degree of confidentiality and professionalism. Job Description Key Responsibilities Strategic Execution & Initiative Management Drive execution of Americas Markets strategy: Translate strategic priorities into actionable plans and ensure initiatives are delivered on time and within scope. Develop project plans & timelines; participate in ongoing project planning activities to include schedule development, resource allocation, issue prioritization, risk management, communication planning Manage relationships with variety of stakeholders to influence and negotiate timelines and deliverables. Clearly communicates any changes to situation or scope Provide vision and direction to team; Own collateral/communications Own integrated KPI reporting and performance tracking: Develop and maintain dashboards and reporting tools to monitor progress against strategic goals and KPIs. Risk identification & mitigation: Proactively surface barriers to execution and lead resolution strategies across stakeholders. Operations & Coordination Maintain distribution lists, dashboards, and reporting tools to ensure accurate, real-time information sharing. Support vendor management, contract renewals, and budget tracking in partnership with Operations, Finance and TDS. Partner with Marketing on major events, including managing distribution lists, coordinating vendors, and assisting with budget administration. Communications, Collaboration & Events Partner with Americas Markets leadership team, including Operations, to outline markets communication plan and own execution of the strategy. Own the end‑to‑end lifecycle for key leadership meetings and events—plan agendas, coordinate inputs, develop and refine materials, track deliverables, and ensure timely distribution and post‑meeting follow‑ups. Partner with marketing to draft and edit correspondence, memos, and announcements to ensure consistent, professional communication across the platform for town halls and internal and external events. Coordinate cross-functional participation in town halls, team meetings, and quarterly updates. Support guest speakers and drive premeets. Manage logistics for internal and client-facing events. Collaborate with partners in Marketing, Research, Operations, and Finance to ensure operational alignment and execution excellence. Build strong relationships across platforms to facilitate communication, problem-solving, and decision-making. Qualifications & Skills Bachelor’s degree or equivalent experience preferred. 7+ years of professional experience in operations, consulting, or program management, ideally with exposure to brokerage business. Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Technical aptitude and ability to learn new tools such as Engage and CRM platforms Experience managing dashboards, data-driven reports, and operational tracking tools. Excellent project management, prioritization, and time management skills. Strategic thinker with the ability to anticipate needs and identify potential issues before they arise. Exceptional written and verbal communication skills, including experience preparing executive-level correspondence and presentations. High emotional intelligence, professional presence, and the ability to build trust with senior leaders and clients. Proven ability to maintain confidentiality, exercise discretion, and sound judgment. Calm and resourceful under pressure, with an initiative-taking, solution-oriented mindset. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 112,285.00 - $132,100.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Leading M&A transactions, strategic analysis, and project management to support corporate growth initiatives. | Extensive experience in sourcing M&A opportunities, financial modeling, project management, and strategic communication, with a preference for real estate or related sector relationships. | Job Title Director of Strategy, Investments & M&A Job Description Summary The Director in the Strategy, Investments & M&A (SIMA) team plays a pivotal role in driving the execution of strategic initiatives and M&A transactions – this role combines the hands-on analytical work with project management responsibilities. The VP/Director reports directly to senior SIMA leadership and indirectly to the Chief Operating Officer (COO) of the Americas. The Director partners closely with senior leadership to evaluate investment opportunities and lead key workstreams related to the execution of M&A and strategic initiatives. Job Description Responsibilities: M&A Pipeline Generation • Partner with senior leadership to determine strategic priority areas across the Americas, C&W Services and Global Occupier Services businesses. • Leverage industry relationships and market insights across the commercial real estate services sector to develop, manage, and actively source a robust pipeline of M&A opportunities, ensuring alignment with corporate growth objectives. Transaction Execution & Strategic Analysis • Lead key workstreams related to M&A transactions and strategic initiatives including negotiating relevant transaction documents • Assume ownership of complex financial models and valuation analyses to support investment decisions. • Conduct market research, competitive benchmarking, and strategic assessments. Project Management • Coordinate cross-functional teams during due diligence, integration planning, and strategic reviews. • Manage timelines, deliverables, and stakeholder communications for assigned projects. Team Leadership & Development • Guide junior resources providing feedback and quality control on deliverables. • Serve as a bridge between junior and senior team members, ensuring alignment and execution excellence. Strategic Communication • Draft investment memos, executive summaries, and board materials with minimal oversight. • Present findings and recommendations to internal stakeholders, including senior leadership. Process Improvement • Contribute to the development and refinement of internal tools, templates, and best practices. • Help track and report on the performance of active and historical investments and initiatives. Qualifications: • 5+ years of prior experience sourcing M&A opportunities with strong relationships in the commercial real estate services sector preferred. • Strong financial modeling, valuation, and analytical skills. • Demonstrated ability to manage projects and lead workstreams independently. • Excellent written and verbal communication skills. • Team-oriented with a proactive, ownership-driven mindset. • MBA or progress toward an advanced degree is a plus but not required. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 182,750.00 - $215,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
Manage and direct a team responsible for portfolio strategy support and transaction management services to maximize client value and support strategic real estate vision. | Requires 10+ years of experience, management skills, and understanding of real estate transaction processes, with proficiency in data analysis and client relationship management. | Job Title Sr. Transaction Management Director Job Description Summary The Sr. Director, Transactions will manage and direct a team responsible for delivering Portfolio Strategy support and Transaction Management services focused on creating value for the client and delivering positive client experiences. The Sr. Director, Transactions will collaborate closely with peers and the account team to support the client's strategic real estate vision. The Sr. Director, Transactions will have accountability to lead a team to generate ideas and programs, including providing industry expertise, to support development of the client's long-range strategic portfolio plan. The Sr. Director, Transactions will partner with other service line leaders to understand the client portfolio and opportunities to advance the client's strategic goals and implement guidelines. A key objective of the position is to maximize the value of the client's real estate portfolio by (jointly with key client partners) developing, implementing and executing an integrated strategic vision for the assigned. Job Description KEY ACCOUNTABILITIES Lead coordination, delivery and quality assurance of all C&W Transaction Management account services and adherence to the client’s real estate standards of performance and needs and assure integration, as applicable, across all service delivery work streams. Maintain a complete understanding of client’s portfolio of lease obligations and ensure customer focus within all areas of operational activities. Develop financial plans and specific goals for cost control/reduction of client’s real estate portfolio. Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward. Develop and maintain relationships with team leaders driving the operational and strategic goals and support effective business communications. Make direct contributions during team meetings, client briefings and monthly reporting. Maintain effective relationships with key client contacts focused with the business unit you are assigned. Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence. Ensure staffing with appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan. Lead and support the organization to develop an initiative-taking approach to: Drive continuous improvement philosophy and culture throughout the organization. Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements. Identify and recommend remedial actions and process changes. Ensure all works are competently completed. Minimize commercial risk to the business - Document requirements and assist in analyzing and reviewing potential solutions. Develop and successfully implement an overall plan designed to enhance the value of the client's portfolio to operate the portfolio at peak efficiency. Manage the client's assets in the most cost-effective manner and consistent with the management contract and account plan. Provide industry knowledge and communication skills to deliver timely information as well as keeping the client informed of important developments and trends. Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards, promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services and ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved. Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients. Function as the primary liaison between Client BU Portfolio Leader (PL) and the assigned BU Transaction Management team. Support the PL to lead a cross-functional program designed to help the assigned BU develop an effective real estate strategy. Apply best practices, industry knowledge, and relevant market data that help the PL understand risks and opportunities within their portfolio. Manage the day-to-day delivery of transaction management services to the client’s Global Real Estate organization. Support the PL with the Annual Lease plan including assisting to develop Business Unit (BU), Business Unit Integrator (BUI), and Business Relationship Manager (BRM) alignment; establish lease capital budget estimates, confirm critical governance and execution dates. Ongoing ownership and execution of lease capital plan in support of the BU PL Ensure critical date management to drive real estate action. Ensure project dates are established and adhered to during the real estate life cycle. Ensure projects are closed on-time. Support the BU PL to develop and implement strategies to minimize portfolio risk for new site delivery and business continuity, financial exposure and management of associated risks. Manage complex and high value real estate transactions that support long-range BU strategies. Lead the CW Transaction Team in the execution of real estate projects, including but not limited to: Gathering of requirements from the Planning & Asset Management Team, Establishing the project team to meet the requirements (including Legal, EHS, Government Relations, Engineering, Facilities, Project/Construction, Network Infrastructure, Facilities, and Communications), Managing project team meetings as applicable to ensure successful project execution. Ensure adherence to governance and leadership approvals. Execution of appropriate transaction documents Handoff and ongoing support to Project Management / Construction Management Group (PM/CM) Tracking and reporting scope, schedule, cost, and quality responsibility for real estate transactions for BU. Develop options for unique real estate issues that require extensive research, feasibility modeling and financial analysis. Assist the BU PL to manage the implementation of real estate strategy including transaction workflow processes, market/financial analysis, valuation, lease versus purchase studies, and BU reporting. Support the development of best practices, tools, templates, and analytical tools to further the growth and development of the assigned BU according to its defined strategic priorities. Gather and report best practice tools, templates and analytical tools from the CW Platform teams to advance the client’s portfolio strategy and transaction execution. Oversee the coordination, delivery and execution of the transaction management services from the field brokers and CW transaction management team. Support adherence to Client’s GRE standards of performance and needs and assure integration, as applicable, across all other service delivery work streams. Provide leadership, guidance, advice, and other support where required to deliver best practice selection, training, assessment and service delivery to the assigned BU. Develop and maintain relationships with BU and Global Real Estate & Facilities leaders in order to drive the execution of operational and strategic goals while supporting effective business communications. Lead and support the CW Team to develop an initiative-taking approach to: Drive continuous improvement philosophy and culture throughout the organization. Ensure SLA’s & KPI’s are managed and achieved. Identify and recommend remedial actions and process changes. Minimize commercial risk to the business. Document requirements and assist in analyzing and reviewing potential solutions. Management of 3rd party service providers (Alta survey, appraisals, property due diligence, etc.). Negotiates land use and project development approvals with City and State officials. Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients. OTHER ACCOUNTABILITIES Deliver initiative-taking approach to analytical outcomes with each group by function and geographic team with regard to business process re-engineering, internal control objectives, and best practices to address business needs, identify and solve problems, and enhance service levels. Perform regular system monitoring to ensure data integrity and support internal and external operational audits. Adhere to industry standard legal requirements and security policies and ensure compliance. Remain educated and up to date with current technologies, solutions, trends and risks. Resolves any issues and solves problems throughout project life cycle. Other duties as assigned. QUALIFICATIONS & REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s Degree required. Minimum of 10 years previous experience Outstanding customer service skills Basic understanding of PowerBI and other data and dashboard technology Proficiency in Microsoft Excel Must possess excellent time management skills and be adaptable to change. Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals. Ability to communicate verbally in one-on-one situations with management, co-workers and direct reports; listen to others without interrupting and get clarification when needed. Prioritize quality and accuracy. Ability to take initiative, including asking for and offering help when needed; performs work independently without prompting. Ability to prioritize and plan work activities; use time efficiently; and work within deadlines. Language Skills: Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively in front of customers or employees. Ability to read, write and understand the English language. Ability to communicate verbally in one-on-one situations with customers, management and co-workers, and the ability to listen to others without interrupting and get clarification when needed. Mathematical Skills: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Must be able to solve practical problems involving several concrete variables in situations where limited standardization exists. Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. Ability to research and resolve issues relating to projects. Ability to perform repetitive mental functions. Position Summary Supervisory Responsibilities: What positions does this job supervise? Direct supervision includes full hire/fire and performance evaluation responsibility). Leads/Assigns/Delegates tasks (List titles): Senior Transaction Manager, Transaction Manager, Transaction coordinator, Analyst May coordinate efforts of a project team to complete work within project deadlines. Provide solutions to routine/complex problems. Reports directly to this position, if applicable (List titles): Global Account Executive Education/Experience/Training: College Degree in Business / Real Estate / Finance / Accounting required Work Experience: Requires ten or more years of experience. 5 Years of management experience or equivalent combination of education and experience Competencies Provide 5-7 critical competencies for success. Leadership Persuasion Presentation Priority Setting Relationship Management Results Driven Strategic Thinking Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 153,000.00 - $180,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Lead and manage real estate transaction services, develop strategies to maximize portfolio value, and oversee project execution and reporting. | Requires 10+ years of experience in real estate, finance, or related fields, with management experience, proficiency in data tools, and strong leadership skills. | Job Title Sr. Transaction Management Director Job Description Summary The Sr. Director, Transactions will manage and direct a team responsible for delivering Portfolio Strategy support and Transaction Management services focused on creating value for the client and delivering positive client experiences. The Sr. Director, Transactions will collaborate closely with peers and the account team to support the client's strategic real estate vision. The Sr. Director, Transactions will have accountability to lead a team to generate ideas and programs, including providing industry expertise, to support development of the client's long-range strategic portfolio plan. The Sr. Director, Transactions will partner with other service line leaders to understand the client portfolio and opportunities to advance the client's strategic goals and implement guidelines. A key objective of the position is to maximize the value of the client's real estate portfolio by (jointly with key client partners) developing, implementing and executing an integrated strategic vision for the assigned. Job Description KEY ACCOUNTABILITIES • Lead coordination, delivery and quality assurance of all C&W Transaction Management account services and adherence to the client’s real estate standards of performance and needs and assure integration, as applicable, across all service delivery work streams. • Maintain a complete understanding of client’s portfolio of lease obligations and ensure customer focus within all areas of operational activities. Develop financial plans and specific goals for cost control/reduction of client’s real estate portfolio. • Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward. Develop and maintain relationships with team leaders driving the operational and strategic goals and support effective business communications. Make direct contributions during team meetings, client briefings and monthly reporting. Maintain effective relationships with key client contacts focused with the business unit you are assigned. • Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence. Ensure staffing with appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan. • Lead and support the organization to develop an initiative-taking approach to: Drive continuous improvement philosophy and culture throughout the organization. Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements. Identify and recommend remedial actions and process changes. Ensure all works are competently completed. Minimize commercial risk to the business - Document requirements and assist in analyzing and reviewing potential solutions. • Develop and successfully implement an overall plan designed to enhance the value of the client's portfolio to operate the portfolio at peak efficiency. Manage the client's assets in the most cost-effective manner and consistent with the management contract and account plan. Provide industry knowledge and communication skills to deliver timely information as well as keeping the client informed of important developments and trends. • Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards, promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services and ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved. • Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients. • Function as the primary liaison between Client BU Portfolio Leader (PL) and the assigned BU Transaction Management team. • Support the PL to lead a cross-functional program designed to help the assigned BU develop an effective real estate strategy. • Apply best practices, industry knowledge, and relevant market data that help the PL understand risks and opportunities within their portfolio. • Manage the day-to-day delivery of transaction management services to the client’s Global Real Estate organization. • Support the PL with the Annual Lease plan including assisting to develop Business Unit (BU), Business Unit Integrator (BUI), and Business Relationship Manager (BRM) alignment; establish lease capital budget estimates, confirm critical governance and execution dates. • Ongoing ownership and execution of lease capital plan in support of the BU PL Ensure critical date management to drive real estate action. Ensure project dates are established and adhered to during the real estate life cycle. Ensure projects are closed on-time. • Support the BU PL to develop and implement strategies to minimize portfolio risk for new site delivery and business continuity, financial exposure and management of associated risks. • Manage complex and high value real estate transactions that support long-range BU strategies. • Lead the CW Transaction Team in the execution of real estate projects, including but not limited to: Gathering of requirements from the Planning & Asset Management Team, Establishing the project team to meet the requirements (including Legal, EHS, Government Relations, Engineering, Facilities, Project/Construction, Network Infrastructure, Facilities, and Communications), Managing project team meetings as applicable to ensure successful project execution. Ensure adherence to governance and leadership approvals. Execution of appropriate transaction documents Handoff and ongoing support to Project Management / Construction Management Group (PM/CM) • Tracking and reporting scope, schedule, cost, and quality responsibility for real estate transactions for BU. • Develop options for unique real estate issues that require extensive research, feasibility modeling and financial analysis. • Assist the BU PL to manage the implementation of real estate strategy including transaction workflow processes, market/financial analysis, valuation, lease versus purchase studies, and BU reporting. • Support the development of best practices, tools, templates, and analytical tools to further the growth and development of the assigned BU according to its defined strategic priorities. • Gather and report best practice tools, templates and analytical tools from the CW Platform teams to advance the client’s portfolio strategy and transaction execution. • Oversee the coordination, delivery and execution of the transaction management services from the field brokers and CW transaction management team. • Support adherence to Client’s GRE standards of performance and needs and assure integration, as applicable, across all other service delivery work streams. • Provide leadership, guidance, advice, and other support where required to deliver best practice selection, training, assessment and service delivery to the assigned BU. • Develop and maintain relationships with BU and Global Real Estate & Facilities leaders in order to drive the execution of operational and strategic goals while supporting effective business communications. • Lead and support the CW Team to develop an initiative-taking approach to: Drive continuous improvement philosophy and culture throughout the organization. Ensure SLA’s & KPI’s are managed and achieved. Identify and recommend remedial actions and process changes. Minimize commercial risk to the business. Document requirements and assist in analyzing and reviewing potential solutions. • Management of 3rd party service providers (Alta survey, appraisals, property due diligence, etc.). • Negotiates land use and project development approvals with City and State officials. • Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients. OTHER ACCOUNTABILITIES • Deliver initiative-taking approach to analytical outcomes with each group by function and geographic team with regard to business process re-engineering, internal control objectives, and best practices to address business needs, identify and solve problems, and enhance service levels. • Perform regular system monitoring to ensure data integrity and support internal and external operational audits. • Adhere to industry standard legal requirements and security policies and ensure compliance. • Remain educated and up to date with current technologies, solutions, trends and risks. • Resolves any issues and solves problems throughout project life cycle. • Other duties as assigned. QUALIFICATIONS & REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor’s Degree required. • Minimum of 10 years previous experience • Outstanding customer service skills • Basic understanding of PowerBI and other data and dashboard technology • Proficiency in Microsoft Excel • Must possess excellent time management skills and be adaptable to change. • Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals. • Ability to communicate verbally in one-on-one situations with management, co-workers and direct reports; listen to others without interrupting and get clarification when needed. • Prioritize quality and accuracy. • Ability to take initiative, including asking for and offering help when needed; performs work independently without prompting. • Ability to prioritize and plan work activities; use time efficiently; and work within deadlines. Language Skills: Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively in front of customers or employees. Ability to read, write and understand the English language. Ability to communicate verbally in one-on-one situations with customers, management and co-workers, and the ability to listen to others without interrupting and get clarification when needed. Mathematical Skills: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Must be able to solve practical problems involving several concrete variables in situations where limited standardization exists. Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. Ability to research and resolve issues relating to projects. Ability to perform repetitive mental functions. Position Summary Supervisory Responsibilities: What positions does this job supervise? Direct supervision includes full hire/fire and performance evaluation responsibility). Leads/Assigns/Delegates tasks (List titles): Senior Transaction Manager, Transaction Manager, Transaction coordinator, Analyst May coordinate efforts of a project team to complete work within project deadlines. Provide solutions to routine/complex problems. Reports directly to this position, if applicable (List titles): Global Account Executive Education/Experience/Training: College Degree in Business / Real Estate / Finance / Accounting required Work Experience: Requires ten or more years of experience. 5 Years of management experience or equivalent combination of education and experience Competencies Provide 5-7 critical competencies for success. • Leadership • Persuasion • Presentation • Priority Setting • Relationship Management • Results Driven • Strategic Thinking Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 153,000.00 - $180,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
Configure and maintain UKG Pro WFM accruals, resolve support tickets, and collaborate with stakeholders. | 3-5 years of UKG Pro WFM support experience with strong configuration skills and ability to work independently. | Job Title UKG Support Supervisor Job Description Summary The UKG Support Analyst will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. Job Description Role Purpose Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with HR, Payroll, and IT teams to maintain compliance and optimize system functionality. Job Description · Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM. · Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements. · Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis. · Document configuration changes and maintain accurate records in the designated tracking system. · Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements. · Provide guidance and knowledge transfer to end-users and super users as needed. · Escalate complex issues to senior support or technical teams when necessary. Required Skills & Qualifications · 3–5 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration. · Proven ability to build new configurations and manage ongoing support independently. · Solid understanding of workforce management principles, timekeeping, and payroll processes. · Strong troubleshooting skills and ability to resolve configuration issues efficiently. · Excellent written and verbal communication skills. · Ability to work independently and manage priorities in a fast-paced environment. Preferred Skills & Qualifications · UKG Pro WFM certification or equivalent training. · Experience with ticketing systems and IT Service Management practices. · Proficiency in MS Excel and Smartsheet for data analysis and reporting. Soft Skills · Strong collaboration and communication skills. · Flexibility and adaptability in a dynamic environment. · Ability to engage effectively with all levels of the organization, from leadership to individual contributors. · Critical thinking and problem-solving skills. · Ability to export and present data clearly for leadership consumption. KPIs SLA adherence for ticket resolution. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 72,250.00 - $85,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Develops and executes workforce plans, analyzes workforce data, and partners with leadership to enhance talent management strategies. | Requires senior-level experience in talent management, workforce planning, and analytics, with strong leadership and strategic skills. | Job Title Manager, Talent Management Job Description Summary We are seeking a dynamic and experienced Manager, Talent Management to join our team. This role is pivotal in ensuring our workforce is strategically aligned with our business goals. The ideal candidate will also be responsible for developing and executing employee experience programs and initiatives, as well as providing compensation analysis and recommendations to our clients. Job Description Talent Management & Workforce Planning Strategic Workforce Planning • Develop and execute enterprise and function‑level workforce plans that align talent supply with current and future business strategy. • Partner with business and functional leaders to forecast headcount, skills, and capability needs across short‑ and long‑term horizons. • Translate business strategy into clear talent demand scenarios, identifying risks, gaps, and future capability requirements. • Monitor workforce capacity, role criticality, and skill mix to proactively address business constraints. Workforce Analytics & Insights • Analyze workforce data (headcount, attrition, internal mobility, time‑to‑fill, bench strength, diversity metrics) to identify trends and inform decision‑making. • Establish and track workforce planning KPIs, providing regular insights and recommendations to senior leaders. • Use data to highlight talent risks, opportunity areas, and mitigation strategies. Talent Acquisition & Pipeline Strategy • Identify current and future talent needs and develop sustainable talent pipelines for critical and hard‑to‑fill roles. • Partner with Talent Acquisition to align hiring strategies, sourcing approaches, and workforce plans. Onboarding & Talent Integration • Oversee and continuously improve the onboarding experience to ensure new hires are effectively integrated and productive. • Partner with leaders to accelerate time‑to‑productivity through role clarity, early development, and performance expectations. Career Development & Internal Mobility • Design and manage career development frameworks that enable internal mobility and career progression. • Ensure employees and managers have access to tools and guidance for meaningful career conversations. • Partner with leaders to identify readiness for advancement and stretch opportunities. Succession Planning & Critical Role Readiness • Lead succession planning efforts for critical and leadership roles, ensuring depth, readiness, and continuity. • Facilitate talent reviews to assess potential, performance, and development needs. • Identify and close succession gaps through targeted development and talent strategies. Employee Experience & Engagement Enablement • Partner with leaders to foster a work environment that supports engagement, retention, and performance through effective talent practices. • Translate engagement and retention insights into actionable talent interventions. • Support leader capability in talent conversations, development planning, and retention efforts. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 106,250.00 - $125,000.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services”
Lead and coordinate large-scale construction or engineering projects, supervise project teams, and ensure client satisfaction. | Minimum of 7 years experience in engineering/construction project roles, with at least 3 years in supervisory positions, and a B.S. degree in Engineering, Architecture, or related field. | Job Title Sr. Project Manager - Team Lead Job Description Summary The Senior Project Manager provides project management experience to designated projects and assignments for a particular client account, property portfolio, or large facility/complex through interaction with the client, property or facility management team, and project management staff Job Description POSITION SUMMARY The Senior Project Manager provides project management experience to designated projects and assignments for a particular client account, property portfolio, or large facility/complex through interaction with the client, property or facility management team, and project management staff. Monitors and coordinates the execution of the various services and processes relating to client contracted agreements for project management and tenant improvement consulting services. May supervise one or more project managers, space planners, and/or CAD operators. Works closely with and provides detailed progress reports to the Account Manager/Director or Portfolio Manager in addition to the building/facility management team. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Lead and schedule meetings, prepare agendas, develop and maintain master project budgets and timelines as required for each project and project phase to ensure overall project objectives and client needs are met • Prepare and coordinate project reports and drawing reviews for clients, Account/Portfolio Manager, and property/facility management team at all project phases including conceptual, schematic, design development and construction phases • Assist in the selection and contracting process and oversight of consultants and construction teams as necessary for each project. If appropriate/applicable, integrate the impact of other Project Management and C&W components, including brokerage (work letter development), building operations, M.E.P., etc. as they relate to each project and project phase • Review requisitions, change orders and other invoices associated with the project; advise and counsel the Account/Portfolio Manager and building/facility management team • Directly participate in the marketing and presentation of services to clients • May supervise and manage the performance, development, work quality, reporting, and activities of Project Managers, Space Planners, and CAD Operators • Provide all necessary documentation and reports to the client and building/facility management team • Cooperate with other building/facility personnel to achieve corporate goals and objectives as to quality, service, cost and profit • Report to the Account/Portfolio Manager and senior building/facility manager regarding major problems and findings and results achieved along with specific, complete, and comprehensive recommendations • Provide the appropriate documentation and obtain the approvals necessary in advance of making organizational changes, actions planned, implying commitments, and expenditures in excess of approved budget • May be required to establish goals and objectives with timetables for the organizational unit and sub-units supervised • May be required to select and hire subordinates; delegate to each necessary authority and responsibility for performance of assigned functions • May be required to train, develop, motivate and discipline subordinates as necessary to meet established goals; review and appraise their work performance • Implement government laws and regulations and adheres to established rulings of government authorities KEY COMPETENCIES 1. Client Focus 2. Communication Proficiency (oral and written) 3. Leadership 4. Technical Proficiency 5. Consultation IMPORTANT EDUCATION B.S. Degree in Engineering, Architecture or related area required IMPORTANT EXPERIENCE • Minimum of 7 years directly related experience in an engineering/construction project accountability role • A minimum of 3 years of supervisory experience in a project management capacity especially experience in leading, motivating, and developing employees Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 124,950.00 - $147,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
Support facilities management and engineering teams by developing processes, reports, and documentation, ensuring compliance and efficiency. | Requires 5+ years of administrative or operational support experience, proficiency with office software, and understanding of facilities management or real estate industry, which are not evident in your background. | Job Description: • Key account role supporting the Facilities Management (IFM) and Engineering teams. • Operates as an integrator between IFM teams, COE platform, Shared Services, and field operations, along with vendors. • Develop and maintain related facility management processes playbooks and tracking databases. • Develop and implement analytical reporting models for account and client management. • Work cross-functionally with stakeholders to ensure goal-oriented programs align with account goals. • Conduct audits and inspections, document processes for compliance and performance adherence. • Maintain organized records for compliance. • Skilled in creating presentations, process flows, and diagrams for documentation. Requirements: • A High School Diploma or GED Equivalent is required. • Minimum of 5+ years’ or more of administrative support or operational coordinator experience is required. • Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet, Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans. • Understanding of Facilities Management a plus. • Ability to identify and resolve any problems in the IMF operations processes. • Knowledge of the real estate industry and business model a plus. • Ability to provide solid customer service while exercising diplomacy. • Ability to work independently with minimal supervision and manage time efficiently. • Strong organizational skills with the ability to multi-task -productively and efficiently work on multiple projects simultaneously in a fast-paced, ever-changing environment. • Ability to grasp modern technology quickly. Benefits: • health insurance • vision insurance • dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life insurance • disability insurance programs • paid and unpaid time away from work
Manage invoicing, revenue recognition, forecasting, and financial controls for project-based services, ensuring compliance and accuracy. | Requires 5+ years in finance or accounting, with knowledge of revenue recognition, invoicing workflows, and project financial management. | Job Title Financial Controls Manager, Project & Development Services Job Description Summary The PDS Financial Controls Manager is a key business partner to Finance, Operations, and PDS leadership. This role ensures the effective management of financial and accounting functions across the service line, with a focus on invoicing, revenue recognition, forecasting, pipeline stewardship, and financial governance. This role drives accuracy, compliance, and transparency throughout the project lifecycle. Job Description Responsibilities Invoicing & Billing • Maintain a thorough understanding of C&W invoicing procedures and financial control policies. • Review all invoices for compliance with the C&W Revenue Recognition Policy and ensure timely submission of monthly invoices in Workday. • Distribute approved invoices to clients or internal project teams as required. • Ensure project expenses comply with expense policy, including correct coding and accurate allocation to project budgets. • Monitor outstanding receivables and partner with Market Leaders and Project Teams to drive timely collections and resolve billing issues. Pipeline Management & Forecasting • Conduct monthly reviews and reconciliations of revenue actuals against forecast within the financial database. • Maintain accurate, timely, and complete reporting of revenue, pipeline activity, and forecasting metrics. • Produce monthly and ad hoc financial reporting to support leadership decision making. • Identify variances and trends, escalating risks or opportunities within the revenue pipeline. Revenue Recognition & Contract Review • Review client contracts and work orders to determine the appropriate revenue recognition method (e.g., percent‑complete, milestone, fixed fee, T&M) and ensure alignment with internal policy and ASC 606 principles. • Assess contract terms—including fee schedules, reimbursable costs, milestones, change orders, and variable consideration—to ensure proper financial treatment and timing of revenue. • Partner with Project Managers to validate project progress, budget updates, and cost‑to‑complete estimates for accurate revenue pacing. • Ensure timely and accurate setup of contracts, changes in scope, and financial adjustments in systems. • Maintain documentation to support audit readiness, including revenue recognition rationale and milestone evidence. Financial Reporting & Controls • Support Managers during the monthly close process, including reviewing financial statements and project financial performance. • Investigate and resolve monthly financial variances by partnering with Project Teams, Operations, and Finance. • Ensure alignment with corporate financial policies, project governance standards, and internal control requirements. • Support audits, internal reviews, and compliance checks as needed. Qualifications & Experience • Bachelor’s degree in Finance, Accounting, Business Administration, or related field required. • 5+ years of finance, accounting, or project financial management experience, preferably within professional services, real estate, or project based environments. • Strong understanding of revenue recognition principles, invoicing workflows, and financial controls. • Experience with forecasting, pipeline management, and variance analysis across multi project portfolios. • Working knowledge of project accounting practices, including budgeting, billing structures, expense reconciliation, and fee models. • Proficiency with financial systems and tools, including ERPs (e.g., Workday, Oracle, SAP) and Excel for reporting and analysis. • Ability to interpret contracts, apply financial policies, and ensure compliance across projects and teams. • Excellent analytical, organizational, and problem solving skills with strong attention to detail and financial accuracy. • Demonstrated ability to partner with Project Teams, Market Leaders, and Finance to resolve issues, drive financial accountability, and support operational decision making. • Strong communication skills with the ability to present financial information clearly to non financial stakeholders. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 72,250.00 - $85,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
Supporting facilities management and engineering teams through data-driven reporting, process improvement, and stakeholder coordination. | Minimum of 5+ years in operational support or coordination, proficiency in MS Office and industry software, understanding of facilities management, and strong organizational skills. | Job Title Facilities Management Operations Analyst Job Description Summary Key account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines' work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines. The role will develop and maintain related facility management processes playbooks, notably for IFM tracking databases utilized. The candidate must have a strong data governance focus, excellent communication skills, be able to organize and prioritize multiple tasks, and consistently make effective, high-quality decisions. In addition, this position will develop and implement analytical reporting models for account and client management as needed. Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations. The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, and be able to identify, process and develop action plans and best practice solutions. The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies. Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and account goals and drive employee engagement and operational excellence. Job Description • Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with account goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide IFM initiatives. • Assist in the preparation of IFM market, personnel, and related fleet or other resource information for use in presentations and meetings and speak to market information. • Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes. • Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure that the project is launched on time and within time constraints. • Interprets collected data. Identifies functional requirements through process analysis, review of documents and procedures. • Maintain organized records to ensure any implemented system of checks and balances is being continually met for IFM compliance. • Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements. • Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards, and playbooks). • Development of operational standards/playbooks / operating manuals for all aspects of the client workplace. • Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience. • Skilled in creating presentations, process flows, and diagrams to accompany documentation. • Understanding internal and external clients’ requests and maintaining the skills, knowledge and know-how to clarify requests in order to deliver desired results. • Possess strong knowledge of Microsoft Office 365 applications • Ensure corporate standards and internal company processes and systems are leveraged. • Comply with all company and account safety procedures, including completing all required C&W Safety Training as scheduled annually. • Other duties as assigned. KEY COMPETENCIES • Communication Proficiency (oral and written) • Well-versed in project and process management • Analytical Problem Solving & Critical Thinking Analysis skills • Sense of Urgency Detailed Oriented, Organized and Technical Proficiency C&W CORE STANDARDS • Articulate and live the Cushman & Wakefield culture, model organizational values, and required behavior, and hold others (employees and peers) accountable for their actions by identifying and acting on behavior that is inconsistent with agreed standards. • Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization. • Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions. • Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities. • Operate in a manner that will minimize any adverse environmental impacts associated with your activities. • Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield • Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients are available. • Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge. Related requirements Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be: Education • A High School Diploma or GED Equivalent is required. • Higher level education, having obtained an AA, BA, BS, or related is preferred but not required. Years of Relevant Experience • Minimum of 5+ years’ or more of administrative support or operational coordinator experience is required. • Knowledge, Skills & Abilities • Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet, Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans. • Understanding of Facilities Management a plus. • Ability to identify and resolve any problems in the IMF operations processes. • Knowledge of the real estate industry and business model a plus. • Ability to provide solid customer service while exercising diplomacy. • Ability to work independently with minimal supervision and manage time efficiently. • Ability to work with a diverse group of professionals in close cooperation and influence positive outcomes. • Strong organizational skills with the ability to multi-task -productively and efficiently work on multiple projects simultaneously in a fast-paced, ever-changing environment. • Ability to grasp modern technology quickly. Physical Work Requirements The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions: Environment: Role is remote / work from home with typical business working hours expected supporting an East Coast / EST client account. Typical equipment supplied for the role includes a company laptop computer, monitor, and mobile phone. The role is expected to provide an internet connection at their remote location with no reimbursement for internet costs. If remote work is not preferred a local hub office to the candidate’s location may be an alternative assigned work location. Physical: Sufficient physical ability to work in a home office setting and operate office equipment; to perform light to moderate lifting and carrying; standing, walking, or sitting for prolonged periods of time. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics. Hearing: Hear in the normal audio range with or without correction. Scheduling Most schedules work typical business hours based on the location assigned. Must be willing and able to support after-hours/weekend activity as required. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 59,500.00 - $70,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
Provide employee relations consulting, investigate complaints, and advise management on HR issues, including legal compliance and conflict resolution. | Requires 5+ years of HR/ER experience, knowledge of employment law, and strong communication skills; Spanish language skills and Canadian law knowledge are preferred. | Job Title Senior Employee Relations Specialist Job Description Summary The Senior Employee Relations Specialist is responsible for the delivery of employee relations governance and consulting services to designated internal clients on ER matters. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills, action orientation and responsive mindset, and the ability to write and document issues with clarity and precision. This role leverages deep knowledge of Canadian federal and provincial jurisdictions and local leave requirements to ensure consistent and compliant application of company policies; it reports to the ER Manager for the service line. Job Description Principle Duties & Responsibilities: Responsible for the delivery of Employee Relations consulting services to dedicated client groups on standard to complex ER matters, including in Canada. Work with employees and their managers to understand perspectives and to guide toward resolution of conflict or issues. Suggest proactive solutions to address employee and business needs. Investigate standard to complex internal employee complaints. Recommend solutions to management and dedicated HRBPs, including consistent corrective action or termination, based on company policies, weighing legal risk factors to the organization. Document investigation, recommendations and resolution for the complaint. Consult and coach managers on performance management best practices, including progressive performance management, performance improvement plans, exit strategies, and involuntary separations. Investigate, review, consult, and provide recommendations to managers on employee misconduct issues. Make recommendations regarding appropriate level of corrective action or termination to HRPBs and management based on company policies and laws. Consult with management, HRBPs, ER COE, Legal, Benefits, Leave Administration and Risk management on escalated leave of absence and job accommodation requests. Provide recommendations, resolution and influence management on recommendations based on company policies and laws. Ensure appropriate documentation to support decision. Support and consult with HRBPs and managers with position elimination activities; coordinate approved business cases with aligned HRBP, ER COE, and the HR Operations team to ensure a seamless and thoughtful process for affected employees and non-affected managers and employees. Provide change management support to management and HRPBs. Partner with dedicated HRBP on issues that are highly complex or present significant risk to the business or company. Investigate, review, consult and provide written responses to state and federal agency charges in partnership with HRBPs and Legal. Utilize Case Management tools to document and effectively manage ER matters and investigations; will become the Subject Matter Expert and Super User of the Case Management tool, generating reports and tracking trends. Provide input and insight on holistic intervention and engagement efforts and remedies. Liaise and partner with Legal and ER COE on high level, high risk, or highly complex issues and their resolution. Partner with legal/ER as needed to ensure compliance with all applicable federal, state and local laws. May assist in the creation and refinement of company-wide HR policies; collaborate and consult on non-HR policies. The Employee Relations Senior Specialist may assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER COE function. Other Duties as Assigned or Requested: May participate in project work that supports the ER COE, the HR team, or other functions. Occasional travel to other C&W locations to participate in investigations and meetings. Qualifications: Bachelor’s Degree in HR or related area, or equivalent experience Experience with Canadian employment law strongly preferred Spanish language skills strongly preferred, but not required 5+ years of progressive ER or HR Generalist experience PHR or SPHR designation preferred Knowledge, Skills and Abilities, Competencies Seasoned and proven skills in managing difficult ER situations, conflict management, employment law, influence skills, as well as deep and broad knowledge of Human Resources in general Superior diagnostic and analytical skills Excellent written and verbal communication skills Solid business intelligence Ability to influence leaders and colleagues; skilled counselor, consultant and facilitator Strong organization skills and project management skills Knowledge of HRMS systems such as Workday and PeopleSoft Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 85,000.00 - $100,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Conduct environmental site assessments, evaluate property conditions, and prepare technical reports. | Experience in environmental assessments, familiarity with ASTM standards, and relevant licensure or certifications. | Job Title Assessments Project Manager Job Description Summary The Project Manager Dual Scope(ESA/PCA) is primarily responsible for performing both: •Environmental Site Assessments (ESAs) in accordance with ASTM Phase I standards and local, state, and federal regulations; as well as evaluate and recommend cleanup options and risk assessment analysis and costs; and •Property Condition Assessments (PCAs) as well as Project Capital Needs Assessments (PCNAs) in accordance with ASTM standards, local, state, and federal regulations, including Fannie Mae, Freddie Mac, and HUD. Project Managers complete all aspects of assessments, including field work, data compilation, and report preparation for each project in accordance with the scope of work and our client's needs. Our Project Managers are a core member of our project delivery team working with our Directors to ensure the quality of our deliverables to our clients, exceeding their expectations along the way. Job Description Essential Job Duties: Conducting site reconnaissance, including sampling activities, if necessary Interview property owner, key site personnel, and local government officials to obtain information concerning the subject property’s environmental condition Take document photographs of representative systems, conditions, and physical and/or environmental impairments Deliver outstanding customer service through timely response and proactive solutions to client needs Complete specific project tasks as directed by the Director Conduct project research as applicable to the scope of work (historical, analytical, etc.) Data compilation and organization Technical report authoring Preparation of quality supporting report documents/files Effectively communicate project progress and issues with the Director Maintain communication with team members throughout the course of the project Plan, schedule and track project timelines and milestones to ensure project progress status is on schedule Provide solid recommendations and solutions to the Director and clients, while understanding the assessment’s potential impact on the transaction process Identify and resolve issues with projects Deliver appropriate progress reports (verbally or by email), and recommendations to the Director and Client. Coordinate and respond to requests for changes in project scope Education/Experience/Training: 5+ years of recent experience conducting and/or managing ESAs, PCAs, PCNAs, and/or engineering and architectural consulting services Experience conducting Freddie Mac, Fannie Mae, HUD, and other specialty project scopes Bachelor’s degree in engineering, geology, environmental science, or related discipline, architecture, engineering, or construction-related field Current professional licensure/registration preferred (RA, PG, PE, etc.) highly preferred Environmental Professional (EP) designation highly preferred Familiarity with ASTM E1527-21 Familiarity with ASTM E2018-24 Familiarity with the basic principles of civil, structural, and geotechnical engineering, including construction and maintenance of structures and systems; the Americans with Disabilities Act; Fair Housing Act Proven ability to manage multiple projects and meet project deadlines Strong technical skills and proven attention to detail Proficiency in Microsoft Word, Excel, and Outlook Comfortable using mobile technology and open to new technological solutions Valid state driver’s license (position requires motor vehicle record & background check) Travel Requirements: Field work will require travel between 40-60%, primarily throughout your region, as well as occasional trips throughout the US to support national needs Physical Demands: Ability to physically navigate site properties in various weather conditions and the ability to climb a ladder Proficiency with MS Office Suite (MS Word, Excel) A positive attitude, desire to collaborate in a team environment, sharing relevant information with colleagues and clients Proactively problem solve and remove obstacles that prohibit us from doing our best work Uphold the V&A standards of respect, responsiveness, and people first (colleagues and clients) Competencies: Problem Solving, Conducting Projects or Project Components, Analysis, Reporting #Remote #LIRemote Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 72,250.00 - $85,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Manage and troubleshoot building repairs, vendor relations, and ensure compliance with policies and budgets in retail properties. | Requires 3-5 years of relevant facilities or property management experience, with knowledge of building systems, contracts, and financial management. | Job Title Facilities Analyst Job Description Summary Under the supervision of the Facilities Manager, the Facility Analyst will manage and troubleshoot everything related to building repairs and aesthetic issues that arise in the client retail stores. The Facility Analyst is charged with ensuring that vendors and projects are managed appropriately, meeting budget and timelines, while escalating any issues to management for continuous improvement. This is a highly cross functional role working closes with onsite building property managers, store planning, and Finance & Accounting. This person will also be expected to support the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. Places an emphasis on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Ensure the day-to-day operations of the client retail properties, including janitorial, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives. Ensure all contracts are reviewed on a regular basis and are bid out as required and confirm invoices match contract pricing • Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties • Manage Handyman Program • Responsible for all work orders until completion through invoicing Date created or last reviewed • Active management of scheduled maintenance programs • Maintain open communication with the Jacobs helpdesk on work order information • Provide updates of any vendor changes. • Provide PM schedule changes • Assist in Store Set-ups and closures as needed. • Customer Support • Assess retail location in person for any issues or concern. • Review completed vendor work and address deficiencies. • Discuss any concerns Store or Retail Senior FM or Retail FM Director may have. • Scheduled reporting to Consumer Ops Leaders. • Under the direction of the Facility Manager, respond promptly to requests for building maintenance, repairs, cleaning needs, etc. from building occupants and for the implementation of ongoing contract programs to address and resolve • Prepares, financial reports (monthly and quarterly), , expenditures and purchase orders related to the assigned portfolio. • Assist in providing information and reports necessary for the development of capital budgets for the facility. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives • Collect, analyze and prepare reports of such statistical data as may be required to provide accurate and current assessment of facility management objectives. • Expected to be thoroughly familiar with the management contract, vendor agreements, and other building/facility contracts and all requirements contained therein • Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required • Periodically inspect the facility, systems, rooms, common areas, etc. and remedy any findings or issues. KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Technical Proficiency 3. Problem Solving/Analysis 4. Leadership 5. Teamwork Orientation 6. Relationship Management 7. Financial Management IMPORTANT EDUCATION • Associate’s degree in facilities management, building, business or other related field required IMPORTANT EXPERIENCE • A minimum of 3-5 years relevant experience, preferably in commercial or industrial real estate with facility management experience required • Experience in maintenance, construction, engineering and all facets of property operation and building management preferred • Retail facilities experience preferred • CMMS/Work Order Management experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS • Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications a plus • Ability to read and understand construction specifications and blueprints • Proficient in understanding management agreements and contract language • Skilled in Building Management Systems maintenance and monitoring. • Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint) • Strong discipline of financial management including financial tracking, budgeting and forecasting • Knowledge of Financial Systems (Yardi a plus) WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 59,500.00 - $70,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
Support facilities management teams by analyzing data, developing reports, and improving operational processes to enhance efficiency and compliance. | Requires strong data governance, communication skills, process analysis, and familiarity with facility management operations and systems. | Job Title Facilities Management Operations Analyst Job Description Summary Key account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines' work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines. The role will develop and maintain related facility management processes playbooks, notably for IFM tracking databases utilized. The candidate must have a strong data governance focus, excellent communication skills, be able to organize and prioritize multiple tasks, and consistently make effective, high-quality decisions. In addition, this position will develop and implement analytical reporting models for account and client management as needed. Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations. The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, and be able to identify, process and develop action plans and best practice solutions. The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies. Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and account goals and drive employee engagement and operational excellence. Job Description Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with account goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide IFM initiatives. Assist in the preparation of IFM market, personnel, and related fleet or other resource information for use in presentations and meetings and speak to market information. Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes. Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure that the project is launched on time and within time constraints. Interprets collected data. Identifies functional requirements through process analysis, review of documents and procedures. Maintain organized records to ensure any implemented system of checks and balances is being continually met for IFM compliance. Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements. Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards, and playbooks). Development of operational standards/playbooks / operating manuals for all aspects of the client workplace. Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience. Skilled in creating presentations, process flows, and diagrams to accompany documentation. Understanding internal and external clients’ requests and maintaining the skills, knowledge and know-how to clarify requests in order to deliver desired results. Possess strong knowledge of Microsoft Office 365 applications Ensure corporate standards and internal company processes and systems are leveraged. Comply with all company and account safety procedures, including completing all required C&W Safety Training as scheduled annually. Other duties as assigned. KEY COMPETENCIES Communication Proficiency (oral and written) Well-versed in project and process management Analytical Problem Solving & Critical Thinking Analysis skills Sense of Urgency Detailed Oriented, Organized and Technical Proficiency C&W CORE STANDARDS Articulate and live the Cushman & Wakefield culture, model organizational values, and required behavior, and hold others (employees and peers) accountable for their actions by identifying and acting on behavior that is inconsistent with agreed standards. Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization. Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions. Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities. Operate in a manner that will minimize any adverse environmental impacts associated with your activities. Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients are available. Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge. Related requirements Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be: Education A High School Diploma or GED Equivalent is required. Higher level education, having obtained an AA, BA, BS, or related is preferred but not required. Years of Relevant Experience Minimum of 5+ years’ or more of administrative support or operational coordinator experience is required. Knowledge, Skills & Abilities Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet, Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans. Understanding of Facilities Management a plus. Ability to identify and resolve any problems in the IMF operations processes. Knowledge of the real estate industry and business model a plus. Ability to provide solid customer service while exercising diplomacy. Ability to work independently with minimal supervision and manage time efficiently. Ability to work with a diverse group of professionals in close cooperation and influence positive outcomes. Strong organizational skills with the ability to multi-task -productively and efficiently work on multiple projects simultaneously in a fast-paced, ever-changing environment. Ability to grasp modern technology quickly. Physical Work Requirements The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions: Environment: Role is remote / work from home with typical business working hours expected supporting an East Coast / EST client account. Typical equipment supplied for the role includes a company laptop computer, monitor, and mobile phone. The role is expected to provide an internet connection at their remote location with no reimbursement for internet costs. If remote work is not preferred a local hub office to the candidate’s location may be an alternative assigned work location. Physical: Sufficient physical ability to work in a home office setting and operate office equipment; to perform light to moderate lifting and carrying; standing, walking, or sitting for prolonged periods of time. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics. Hearing: Hear in the normal audio range with or without correction. Scheduling Most schedules work typical business hours based on the location assigned. Must be willing and able to support after-hours/weekend activity as required. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 59,500.00 - $70,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Managing and executing environmental and property assessments, ensuring quality and regulatory compliance, and mentoring project teams. | Extensive experience in conducting and managing ESAs, PCAs, and related environmental or construction assessments, with relevant licensure or certifications preferred. | Job Title Assessments Senior Project Manager Job Description Summary The Senior Project Manager Dual Scope(ESA/PCA) is primarily responsible for performing both: •Environmental Site Assessments (ESAs) in accordance with ASTM Phase I standards and local, state, and federal regulations; as well as evaluate and recommend cleanup options and risk assessment analysis and costs; and •Property Condition Assessments (PCAs) as well as Project Capital Needs Assessments (PCNAs) in accordance with ASTM standards, local, state, and federal regulations, including Fannie Mae, Freddie Mac, and HUD. Senior Project Managers complete all aspects of assessments, including field work, data compilation, and report preparation for each project in accordance with the scope of work and our client's needs. Our Senior Project Managers are a core member of our project delivery team working with our Directors to ensure the quality of our deliverables to our clients, exceeding their expectations along the way. Job Description Essential Job Duties: Provide mentoring to Project Managers and Associate Project Managers Conducting site reconnaissance, including sampling activities, if necessary Interview property owner, key site personnel, and local government officials to obtain information concerning the subject property’s environmental condition Take document photographs of representative systems, conditions, and physical and/or environmental impairments Deliver outstanding customer service through timely response and proactive solutions to client needs Complete specific project tasks as directed by the Director Conduct project research as applicable to the scope of work (historical, analytical, etc.) Data compilation and organization Technical report authoring Preparation of quality supporting report documents/files Effectively communicate project progress and issues with the Director Maintain communication with team members throughout the course of the project Plan, schedule and track project timelines and milestones to ensure project progress status is on schedule Provide solid recommendations and solutions to the Director and clients, while understanding the assessment’s potential impact on the transaction process Identify and resolve issues with projects Deliver appropriate progress reports (verbally or by email), and recommendations to the Director and Client. Coordinate and respond to requests for changes in project scope Education/Experience/Training: 8+ years of recent experience conducting and/or managing ESAs, PCAs, PCNAs, and/or engineering and architectural consulting services Experience conducting Freddie Mac, Fannie Mae, HUD, and other specialty project scopes Bachelor’s degree in engineering, geology, environmental science, or related discipline, architecture, engineering, or construction-related field Current professional licensure/registration preferred (RA, PG, PE, etc.) highly preferred Environmental Professional (EP) designation highly preferred Familiarity with ASTM E1527-21 Familiarity with ASTM E2018-24 Familiarity with the basic principles of civil, structural, and geotechnical engineering, including construction and maintenance of structures and systems; the Americans with Disabilities Act; Fair Housing Act Proven ability to manage multiple projects and meet project deadlines Strong technical skills and proven attention to detail Proficiency in Microsoft Word, Excel, and Outlook Comfortable using mobile technology and open to new technological solutions Valid state driver’s license (position requires motor vehicle record & background check) Travel Requirements: Field work will require travel between 40-60%, primarily throughout your region, as well as occasional trips throughout the US to support national needs Physical Demands: Ability to physically navigate site properties in various weather conditions and the ability to climb a ladder Proficiency with MS Office Suite (MS Word, Excel) A positive attitude, desire to collaborate in a team environment, sharing relevant information with colleagues and clients Proactively problem solve and remove obstacles that prohibit us from doing our best work Uphold the V&A standards of respect, responsiveness, and people first (colleagues and clients) Competencies: Problem Solving, Leads Projects or Project Components, Provides guidance to junior staff, Analysis, Reporting #Remote #LI Remote Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 86,700.00 - $102,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Analyze market segments, collaborate on campaigns, and provide strategic insights to drive revenue growth. | Requires 3+ years in analytics roles, experience with Salesforce, and knowledge of SQL and Python, which are not reflected in your experience. | Job Description: • Clearly communicate insights and recommendations to the team backed by data • Help define subsets of the total addressable market where C&W Services has a higher likelihood of winning business • Collaborate with the Business Development organization and deliver a win/loss analysis to ensure target alignment • Work with the Operations teams to identify opportunities for revenue and margin expansion and retention within our existing base of clients • Support marketing & CRM campaigns with audience definition and list operations for outbound marketing campaigns that deliver against revenue-driving goals • Work with the Marketing team to analyze and report on campaign results and user behavior to identify opportunities to improve targeting and engagement • Collaborate with the Solutions team to align target markets with a solutions-view on feasibility with a goal of helping the team identify opportunities for new or enhanced solutions and services • Partner with the Technology team on predictive analytics, segmentation, and modeling • Contribute to ideation process with strategic insights, supporting the development of CRM tactics and revenue driving opportunities Requirements: • 3+ years of demonstrated success in a segmentation, business, and/or CRM analytics role • Experience working with Salesforce • Knowledge of Python and SQL; HTML and CSS is a plus • Analytically minded strategic thinker who can proactively identify opportunities for growth • Commitment to interpersonal effectiveness • Ability to champion ideas and execute in an expedited time frame and to establish trust and maintain a collaborative spirit working cross-functionally in the organization • Champions diversity and creates an environment of inclusion • Possesses a growth mindset and works with positive intent • Promotes continuous improvement, embraces change and is a change agent Benefits: • health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work
Oversee property management operations, staff, and third-party relationships, ensuring compliance and financial performance. | Requires 5+ years in real estate property management, relevant certifications, and knowledge of finance and building operations. | Job Title Senior Property Manager (CRE) Job Description Summary Responsible for the management of the Property Management staff as well as to oversee a significant portfolio or property and to serve as a point person on third-party relationships Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Direct, coordinate, and exercise functional responsibility for property management business • Provide overall property management leadership through the development and interpretation of policies and programs, coordination of information flow and property management strategy • Provide direction and leadership to Property Management staff, promoting reasonable career paths associated with property management professionals • Track budget variances and ensure smooth recovery process • Oversee the billing process including payment of invoices and disbursement of funds • Monitor cash flow and cash requirements in conjunction with Property Manager to ensure efficient use of cash • Oversee preparation of reports, annual budget, and other documents for owner in accordance with the management agreement • Support prompt collection of management fees and reimbursements to overhead • Maintain interface with third-party owners, ensuring total contract compliance, and accurate and timely reporting • Resolve tenant relations issues to ensure their satisfaction • Perform regular property inspections with staff • Oversee construction projects with Construction Manager, including approving construction contract and invoices • Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Problem Solving/Analysis 4. Leadership Skills 5. Teamwork Orientation 6. Time Management Skills 7. Financial Acumen IMPORTANT EDUCATION • Bachelor’s Degree in Business Administration or related discipline preferred IMPORTANT EXPERIENCE • 5+ years of real estate property management or related experience ADDITIONAL ELIGIBILITY QUALIFICATIONS • CPM, RPA, or CSM designation • Possess real estate license • Strong knowledge of finance and building operations • Proven experience in management, evaluation, development, and motivation of subordinates • Ability to effectively manage a team of professionals, including both employees and vendors • Previous experience in analyzing and negotiating commercial lease and/or contract language • Advanced knowledge of Microsoft Office Suite WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 106,250.00 - $125,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Support and manage sustainability certification projects, educate teams, and develop sustainability programs. | Bachelor's in a related field, at least one year of project coordination or LEED experience, and a commitment to obtain relevant certifications. | Job Title Sustainability Specialist Job Description Summary The responsibilities of a Sustainability Specialist will focus on supporting the further growth and development of Cushman & Wakefield’s national Sustainability and ESG Consulting Platform. The successful candidate shall demonstrate the ability to make themselves proficient in the LEED BREEAM, ENERGY STAR, and Fitwel programs, as well as overall building sustainability performance and energy markets. They shall be able to work well as a project coordinator with diverse groups and interests. These responsibilities include supporting and managing multiple sustainability initiatives including LEED and ENERGY STAR projects throughout the entire certification process, as well Fitwel, IREM, BOMA 360, and Green Globes projects. Project work entails execution of directed research and analytical activities, project coordination and technical support. Job Description PROJECT COORDINATION, DOCUMENTION, CERTIFICATION AND REVIEW Support and/or manage multiple LEED, IREM Certified Sustainable Projects, Fitwel, BOMA 360, and Green Globes projects throughout the entire certification process Educate, lead and oversee project teams, staff, consultants, engineers and vendors throughout entire certification process Provide certification documentation management, review and technical/analytical support to project teams as needed Manage the process of identifying, prioritizing, delegating and tracking certification items as well as ensuring projects remain on budget and schedule Communicate with the property management team to develop, plan and execute sustainability programs and certification project management Perform basic green building technical analysis and support the certification application and review process as well as educate project teams on best practices of building performance Measure building performance and oversee submission of certification documentation to relevant governing body and/or online portal Enhance existing and develop new tools to further track the performance of green buildings ENERGY STAR PORTOFLIO MANAGER Become proficient in ENERGY STAR Portfolio Manager and local utility’s online energy tracking programs, and provide advice to staff regarding setup and updating of building data Assist with the auditing, reviewing and updating of managed portfolio’s ENERGY STAR entries in Portfolio Manager ADMINISTRATIVE Assist in the development of the sustainability program for by creating and supporting the advancement of the new initiatives Assist with business development efforts as well as with the tracking of new and prospective business pursuits Maintain marketing slides and sustainability best practices library Create and layout graphics for presentations, publications and reports Develop and implement a tracking program to measure and review expected versus actual performance of ongoing and completed projects Research, inform and develop a database of environmental and sustainability related legislation, regulation, practices and policies for use across national Cushman & Wakefield portfolio A/R Assist in accounts receivable process by submitting and coding invoices to clients Maintain accurate records of consulting costs and expenses Contracts Assist in the scope development, bidding and administration of project and portfolio wide unit cost contracts for supplies, materials and services Education Develop and oversee sustainability and ESG educational seminars and courses for Cushman & Wakefield employees Develop new programs to educate and engage tenants, property management, senior management and ownership of sustainability efforts and projects Complete case studies around sustainability and ESG Stay abreast of developments and changes in ESG, ENERGY STAR, WELL, Fitwel, and LEED rating systems Develop and create new sustainability tenant awareness educational programs to encourage tenant participation in ESG OTHER Willingness to travel to other geographic areas to perform the duties above Become involved with local and national real estate and sustainability organizations/associations Other responsibilities/duties as assigned by Supervisor MINIMUM REQUIREMENTS Bachelor's degree (BA/BS) from four-year college or university in sustainable building, environmental policy/science, real estate, engineering, or allied field and a minimum of one year of related project coordination, LEED experience, and/or Fitwel Experience Strong personal interest in green building and sustainable design Commitment to earn the LEED AP Operations and Maintenance (LEED AP O&M) designation within 90 days and must maintain this designation including completing all of the required continuing education requirements Commitment to earn the Fitwel Ambassador designation within 90 days and must maintain this designation including completing all of the required continuing education requirements Experience with being a successful and an effective team member, supporting a team of professionals to achieve desired results Strong oral and written communication skills and technical presentation ability Proficient in Microsoft Office Suite Working knowledge of graphic and layout software (Illustrator, Photoshop, InDesign etc.) is a plus Possess a positive attitude with a flexible and responsive approach to problem solving A knack for innovation and problem solving, and a collaborative, solutions-oriented working style ** The above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements. Where the qualifications are described in terms of formal education or training, prior experience in the same field may be substituted. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 57,800.00 - $68,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
Manage Gainsight and Smartsheet platforms, produce executive client summaries, and enable cross-functional teams. | Experience with platform administration, data reporting, and client communication at a senior level, along with relevant technical skills. | Job TitleCustomer Success Operations & Insights Lead Job Description SummaryThe Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience. Job Description Key Responsibilities Gainsight Administration 35% of time Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing). Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches. Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs. Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects. Own release management: sandbox testing, documentation, enablement, and change communications. Smartsheet Solution Design & Reporting 20% of time Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management. Develop automated workflows: forms, update requests, reminders, alerts, and approvals. Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards. Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences. Document templates and operating guides; train users and manage permissions. Project Manage Action Plans as needed Executive-Level Client Summary & Insights 45% of Time Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement. These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written. Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience. Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product. Maintain a library of client case studies and referenceable outcomes; manage version control. Cross-Functional Enablement & Governance Define operating standards for data quality, tagging, health score inputs, and playbook compliance. Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content. Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics. Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 131,750.00 - $155,000.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
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