Curana Health, Inc.

Lead and develop HR operations, drive process and technology improvements, and collaborate across functions to enhance employee experience. | 7-10 years of HR or related experience with a focus on operations, systems thinking, and technology integration, including experience with HR tech and automation. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary To further this incredible mission, we’re reimagining what it means to be a People team—moving beyond traditional HR to become an engine of innovation and impact. Our mandate is clear: we are a product team with an internal customer – we must design intentional, scalable provider experiences and build agile systems that keep pace with and fuel the rapid growth of the organization. Imagine being part of a lean, dynamic HR team where your ideas and initiatives directly contribute to meaningful improvements in healthcare, surrounded by a tight-knit crew who genuinely care about each other and are obsessed with caring for one of our most vulnerable populations. If you thrive in a fast-paced, high-growth environment and want your work to matter every single day, you’ll fit right in as our Director of People Operations. We value hands-on execution, strategic vision, and systems thinking and building —and we’re looking for an operationally rigorous designer and builder, who motivates and challenges their directs, peers and the entire People department. Essential Duties & Responsibilities Lead & Develop Our HR Team Build, lead, and mentor a lean, high-performing team across core HR workflows (e.g., benefits, employee relations, facilities, performance management). People Operations Oversight Provide oversight of core HR workflows; and propose and implement strategic and operational improvements to continue scaling and improving the employee journey. Technology & Process Innovation Drive automation and workflow improvements across the employee lifecycle. Collaborate on HR tech strategy and roadmap, integrating tools and AI-driven solutions to enhance efficiency and scalability. Cross-Functional Partnership Serve a parter to key business leaders as needed. Collaborate with Finance, Legal, IT, and Security to ensure seamless data flow, operational consistency, and compliance. Additional Expectations Engage stakeholders for feedback and alignment on new processes and technology improvements. Demonstrate strong ethics, sound judgment, business acumen, and critical thinking. Quickly learn and leverage new technologies as appropriate; learn HR systems functionality and reporting to advance HR strategies. Exhibit excellent interpersonal, verbal, written, and presentation skills to build strong relationships across the organization. What We’re Looking For Proven People Manager: Experience building and leading HR teams; track record of promoting talent and managing performance. Familiar with implementing and QA of work. HR Operations Leadership: Broad HR generalist experience with progressive focus on operations and scale. Tech-Savvy & Systems Thinker: Skilled in leveraging HR technology and automation for efficiency; advanced Excel/Sharepoint abilities. Startup Mindset: Thrives in high-growth, resource-constrained environments; adaptable and solutions-oriented. Learning Agility: Has growth mindset, is open to feedback, experiments and iteration Player-Coach Mentality: Hands-on leader who balances strategic oversight with day-to-day execution. Qualifications 7–10 years of experience in HR or a related field with significant responsibilities in employee relations and operations; the ideal candidate has some experience in a medical group/hospital system and some in a high performing technology company or startup. Systems-thinking approach to problem-solving, with the ability to deconstruct complex people issues and provide data-backed solutions. Expertise in MS PowerPoint and advanced Excel. Experience with data visualization tools is a plus. Demonstrated ability to handle highly sensitive data with discretion. Salary Range: USD $130,000 – $150,000 annually We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Develop and deploy AI-driven solutions to improve healthcare processes and resident experiences in senior care. | Experience in software engineering, full-stack development, cloud services, and data pipelines, but lacks healthcare-specific AI/ML skills and healthcare data standards. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary We’re looking for an experienced AI Software Engineer II to design, develop, and deploy intelligent solutions that transform care delivery, streamline operations, and enhance resident experiences in senior healthcare settings. You’ll work closely with clinicians and operations teams to build AI-driven tools that automate processes, provide AI-driven recommendations, and support personalized care. Essential Duties & Responsibilities Build and deploy AI solutions that reduce administrative burden, elevate care management, and balance patient demand with staffing availability. Implement intelligent automation for scheduling, care plan updates, and post-visit tasks. Integrate AI solutions with existing EHR and resident management systems. Analyze structured and unstructured healthcare data to uncover trends and improve clinical decision-making. Continuously monitor, optimize, and ensure compliance of AI models for accuracy, scalability, and regulatory standards. Collaborate with cross-functional teams to translate business needs into technical solutions. Maintain strict adherence to HIPAA and healthcare data security requirements. Qualifications Required Qualifications 2–5+ years of AI & SWE experience, ideally in healthcare or life sciences. Proficiency in Python and frameworks such as Scikit-learn, TensorFlow, or PyTorch; experience with Azure ML SDK. Strong data engineering skills (SQL, Pandas, ETL frameworks). Hands-on experience with LLMs and agentic frameworks (LangChain, LangGraph, LlamaIndex). Preferred Qualifications Familiarity with Azure services (Azure Machine Learning, Azure AI Foundry, Cognitive Services) is a plus. Knowledge of healthcare data standards (FHIR, HL7) and EHR integration is a plus. Solid understanding of HIPAA and secure handling of PHI/PII is a plus. Experience with observability tools (Azure Monitor, Application Insights). Cloud certifications (Azure, AWS, GCP) in AI/ML or architecture. Education or experience in health informatics or public health. Soft Skills Strong analytical and problem-solving abilities. Excellent communication skills for working with non-technical stakeholders. Passion for leveraging technology to improve senior care. We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Handle inbound provider inquiries, resolve claims and authorization issues, and document interactions accurately. | High school diploma, 2+ years in healthcare customer service, knowledge of Medicare/Medicaid, strong communication, system navigation, and problem-solving skills. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary We’re looking for a dedicated and resourceful Shared Services Contact Center Specialist to join our Shared Services Team. This team serves as a key connection point for our providers, delivering high-quality support across both Provider Support and Non-Clinical Utilization Management (UM). Every team member is cross-trained to manage inquiries from both areas, ensuring providers receive timely, consistent, and knowledgeable assistance across a variety of topics. Schedule: 8:00 a.m. – 4:30 p.m. ET | Remote | May include occasional weekend or holiday coverage. Essential Duties & Responsibilities As a Shared Services Contact Center Specialist, you’ll handle inbound calls, chats, emails, and faxes from healthcare providers, helping resolve questions related to authorizations, claims, and general provider services. You’ll document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up. You’ll also guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal. Using empathy, critical thinking, and attention to detail, you’ll make sure providers get the answers they need—so they can stay focused on delivering quality care. Your day-to-day work may include: • Responding to provider inquiries with professionalism and accuracy • Researching and resolving claim and payment questions • Assisting with provider enrollment and credentialing status updates • Verifying eligibility and benefits • Supporting network participation inquiries • Troubleshooting technical issues within the provider portal • Documenting and tracking interactions to ensure quality and compliance Qualifications • High school diploma or equivalent (required) • 2+ years of experience in a healthcare contact center or customer service role • Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred • Strong verbal and written communication skills • Ability to navigate multiple systems and databases accurately • Excellent organization, time management, and follow-through skills • Independent problem-solving and decision-making ability We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Support marketing operations by managing content updates, documentation, and presentation materials, ensuring accuracy and compliance. | Experience with CMS platforms, document management, and marketing coordination, along with relevant coursework or certifications in business or health administration. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary This role supports the operational and digital publishing side of marketing. The Marketing Coordinator, Operations helps keep marketing collateral, compliance documentation, and website resources accurate, organized, and up to date. The work spans tracking HPMS submissions, managing production files, supporting website updates, and preparing materials for internal and external presentations. Essential Duties & Responsibilities Primary Responsibilities (80–90%) Track and document HPMS approval dates, material IDs, filing references, and website versioning requirements. Maintain organized archives of marketing collateral, compliance logs, and website publishing records. Upload approved documents to website libraries (provider resources, member resources, formularies, directories, and related content), ensuring alignment with filing and approval dates. Support front-end website updates in partnership with the Operations Marketing Manager, including: Content edits Icon refreshes Resource tile updates Replacing PDFs and downloadable forms Conduct pre- and post-publishing QA checks to confirm accuracy, correct links, and accessibility standards. Prepare proof sheets, sample kits, and supporting materials for client and partner presentations. Manage marketing store updates, inventory adjustments, and order fulfillment. Document and share meeting notes, publishing updates, and post-presentation action items. Compile campaign reporting and maintain records of approved materials. Support presentation preparation by updating decks, assembling sample packets, coordinating demos, archiving materials, and tracking follow-up tasks. Secondary Responsibilities (10–20%) Support the Digital Marketing Manager and/or Marketing Director with: Email sends, link testing, and analytics setup Campaign reporting and presentation dashboards Data entry for charts and dashboards summarizing campaign performance Update metrics, reports, and dashboards based on new data or feedback. Qualifications Coursework, certification, or experience in business administration, health administration, or a related field. 1–3 years of experience in one or more of the following: Front-end website content updates (WordPress or similar CMS) Managing production files, file organization, inventory, or fulfillment Marketing coordination, marketing operations, or administrative support in a fast-paced environment Working with document management, version control, or compliance-driven content (such as material ID tracking or Medicare Advantage workflows) Accessibility-compliant document formatting (Section 508 / WCAG) Preferred Technical Skills WordPress or similar CMS Salesforce Marketing Cloud Salesforce CRM Google Analytics (GA4) SharePoint / OneDrive Adobe Acrobat InDesign PowerPoint Monday.com We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Manage and improve internal communication platforms, support leadership communication efforts, and enhance user engagement within a healthcare provider environment. | 4-5 years in product management, organizational transformation, or internal communications, with experience in digital solutions and healthcare provider environments. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary We’re looking for someone who can elevate how we communicate with our clinical teams and internal audiences. This role owns our communication platforms (including our intranet), builds a consistent communications strategy, and helps leaders communicate clearly during times of change. If you love thinking like a product owner, solving for user experience, and creating thoughtful communication journeys—this role might be a great fit. Essential Duties & Responsibilities Own our communications platforms • Serve as product owner for the Curana intranet • Understand who is using our platforms, how often, and why • Identify gaps, pain points, and improvement opportunities • Make information easier to find and understand • Partner with leaders and IT on enhancements • Educate leaders and teams on how to get the most value from our communications platforms and resources Lead transformation communications • Build communication plans that support new processes, systems, or initiatives for our Providers • Collect feedback from Providers, Stakeholders, and Clinical Leaders and use insights to improve messaging • Make complicated information easier to understand • Help leaders explain “the why,” not just “the what” • Understand provider workflows and where they experience friction Facilitate leadership communications • Support internal townhalls and virtual meetings • Prepare leaders with messaging, talking points, and FAQs • Push back respectfully when clarity or alignment is needed • Become a go-to resource for our executives Drive engagement • Build a communications strategy that makes employees want to pay attention • Improve engagement across clinical and operational audiences • Create clear messaging, narratives, and stories • Think in terms of user experience, adoption, and continuous improvement Who You Are You’re someone who: • gets excited about improving user experience and communication journeys • thinks like a product owner—not just a communicator • is curious about provider experience and senior care • writes clearly, simply, and with purpose • cares about making information useful, not just available • is comfortable pushing back respectfully when alignment is needed Qualifications • 4–5 years of experience in product management, organizational transformation, change management, internal communications, or related fields • Experience driving digital or platform-based solutions with measurable adoption • Strong background in program or project management, preferably in complex or matrixed environments • Experience at a top management consulting firm, transformation consultancy, or high-growth startup strongly preferred • Demonstrated ability to analyze user feedback and translate it into actionable improvements • Exceptional written communication and storytelling skills • Experience working in a provider healthcare environment (or supporting clinicians within a healthcare system) strongly preferred What Makes This Role Unique This isn’t traditional HR communications. This role shapes how our organization communicates, learns, and operates. You’ll help create clarity, simplify the complex, and build an experience that truly supports our providers and teams. Compensation & Benefits • Salary Range: USD $110,000 – $130,000 annually • Final offer will be based on factors such as education, work experience, and certifications. • In addition to competitive pay, Curana Health offers: • Comprehensive benefits package • 401(k) retirement plan • Paid Time Off (PTO) • Paid holidays (All benefits are subject to eligibility requirements.) We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve. Be aware of recruitment scams impersonating Curana Health. All legitimate communication comes from an email ending in @curanahealth.com. We never ask for payments, financial information, or equipment purchases during our hiring process, and all interviews are conducted by verified Curana Health team members by phone or video.

As a Medical Credentialing Coordinator, you will manage the credentialing and re-credentialing processes for healthcare providers, ensuring compliance with standards. You will also maintain accurate credentialing files and track expiration dates for licenses and certifications. | A high school diploma or GED is required, with a preference for a bachelor's degree. Candidates should have 2-3 years of experience in credentialing or healthcare administration, with strong organizational skills and knowledge of compliance. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary As a Medical Credentialing Coordinator, you’ll play a vital role in ensuring our providers meet the highest standards of care and compliance. You’ll oversee the full lifecycle of credentialing and re-credentialing, helping us maintain trust with patients, providers, and regulators while keeping operations running smoothly. This is a great opportunity for someone who thrives on precision, organization, and collaboration—and who wants to directly impact the quality and safety of care we deliver every day. Essential Duties & Responsibilities Credentialing Excellence Manage the credentialing and re-credentialing processes for physicians, nurses, and allied health professionals. Verify licenses, certifications, education, training, and work history to ensure providers are fully qualified. Maintain accurate and complete credentialing files, ensuring all staff are cleared before providing care. Compliance & Standards Stay current on federal, state, and accreditation requirements (CMS, Joint Commission, NCQA, etc.). Track expiration dates for licensure, certifications, and accreditations to ensure seamless renewals. Safeguard provider and facility compliance with healthcare laws and standards at all times. Data & Reporting Maintain up-to-date credentialing databases and systems. Create reports for leadership and regulatory agencies. Ensure confidentiality and compliance with HIPAA and other privacy regulations. Collaboration & Communication Serve as the go-to contact for providers, accreditation organizations, and external vendors. Partner with HR, Medical Staff Services, and leadership to keep credentialing processes on track. Provide updates and proactive recommendations on credentialing status and timelines. Qualifications Education & Experience High School Diploma or GED required; Bachelor’s degree preferred. 2–3 years of credentialing, healthcare administration, or related experience. Background in medical staff services, healthcare compliance, or insurance credentialing a plus. Skills & Strengths Solid knowledge of credentialing processes and healthcare compliance. Strong organizational skills and eye for detail—you don’t let things slip through the cracks. Comfortable using credentialing databases and related software. Excellent communicator—clear, professional, and collaborative. Able to balance multiple priorities while meeting deadlines. We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Plan and execute HR integration workstreams during acquisitions, manage benefits transitions, mitigate risks, and serve as liaison between HR and business stakeholders. | 2-3 years HR consulting or management consulting with HR focus, bachelor's degree, strong project leadership, communication skills, and proficiency in Excel and PowerPoint. | At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary As part of our growth strategy through strategic acquisitions, we’re seeking an HR Integration Project Manager to play a critical role in driving seamless HR integration during acquisitions and transitions. This position will be responsible for planning and executing on the HR integration of medical group acquisitions. They will serve as a liaison between the HR department, integration department and other business stakeholders. This role will report to the Head of Integration, with a close dotted line relationship to the Chief People Officer. This role is ideal for someone with 2–3 years of HR consulting or management consulting experience with an HR focus, who thrives in dynamic, fast-paced environments and is passionate about creating strong people-focused integration outcomes. You’ll partner closely with HR subject matter experts, benefits vendors, and the integration lead to ensure that employees experience a smooth transition—while mitigating risk and aligning HR practices with our mission and strategy. Essential Duties & Responsibilities Own HR Integration Deliverables: Meet with HR SMEs to define, track, and deliver HR integration workstreams on time. Benefits Transition Support: Partner with benefits vendors to develop crosswalk reports and ensure continuity of coverage. Project Planning: Create, manage, and maintain detailed project plans for HR workstreams, ensuring alignment with the broader integration timeline. Risk Management: Identify risks across HR functions and lead efforts to mitigate or escalate issues proactively. Key Deliverables: Collaborate with HR SMEs and Integration leads to build due diligence and integration deliverables. Stakeholder Management: Serve as the primary point of contact for the seller’s HR team during the integration phase, supporting both diligence and transition. Cross-Functional Collaboration: Support the integration lead in seller management and ensure clear, consistent communication across teams. Qualifications Education: Bachelor’s degree required. Experience: 2–3+ years in HR consulting, management consulting with an HR focus, or in HR program or project management at a fast-paced healthcare startup Subject Matter Expertise: Solid foundational understanding of key HR domains applicable to integrations such as compensation and benefits. Project Leadership: Proven ability to lead cross-functional projects and deliver results in ambiguous, fast-moving environments. Communication: Strong written and verbal skills with experience creating executive-ready deliverables and presentations. Mindset: Detail-oriented, collaborative, and passionate about improving healthcare delivery and outcomes for underserved populations. Software Proficiency: Proficient in Excel and PowerPoint. Compensation & Benefits Salary Range: USD $100,000 – $130,000 annually Final offer will be based on factors such as education, work experience, and certifications. In addition to competitive pay, Curana Health offers: Comprehensive benefits package 401(k) retirement plan Paid Time Off (PTO) Paid holidays (All benefits are subject to eligibility requirements.) We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

The role involves responding to member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment through phone and written communication. Responsibilities include analyzing and resolving issues, documenting outcomes, and maintaining accurate records in internal systems. | Candidates must have a high school diploma or GED, with health insurance experience required and Medicare experience preferred. Proficient written and oral communication skills, exceptional interpersonal skills, and proficiency in Microsoft Office Suite are also necessary. | Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents. Summary The role involves responding to member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment through phone and written communication. Responsibilities include analyzing and resolving issues, documenting outcomes, maintaining accurate records in internal systems, and ensuring timely follow-up. The position also supports positive member and provider relations, collaborates across departments to address service issues, and contributes to contact center documentation. Essential Duties & Responsibilities Responds to Member/Provider questions via telephone and written correspondence regarding Medicare benefits, enrollment questions, change requests, eligibility, and claims. Analyzes problems and provides information/solutions. Utilizes internal systems to obtain and extract information, documents information, activities, and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive member/provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and member/provider service issues. Requires knowledge of health insurance benefits. Seeks, understands, and responds to the needs and expectations of internal and external customers. Create and manage documentation specific to contact center Other duties as assigned. Qualifications H.S. graduate or GED; Heath insurance experience required. Medicare experience preferred. Medicare Advantage plans experience is a bonus. Customer service and Call center experience preferred. Proficient written and oral communication skills required. Compliance, at all times, with CMS regulations regarding Medicare Advantage Plans Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team; Exceptional organizational skills Proficiency in computer skills including Microsoft Office Suite products Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment. *The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).