Culligan Quench

Develop and execute data-driven product lifecycle strategy including ROI models and Capex planning to reduce churn and service costs. | 5-8+ years in program management or financial analytics with strong business case and ROI modeling skills and stakeholder influence. | About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Position Summary The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed — moving Quench from a reactive swap posture to a planned, data-driven refresh model. Key Responsibilities 1. Product Lifecycle Strategy & Planning Define long-range product refresh strategy and cohort-level targets Establish prioritization frameworks (age, churn risk, service cost) Translate strategy into annual deployment and Capex plans Align lifecycle strategy with financial planning cycles 2. Capex Strategy, Modeling & ROI Governance Build and maintain ROI models linking swaps to churn avoidance and cost savings Partner with Finance to support capital planning and allocation decisions Quantify trade-offs and inform executive decision-making Track realized vs. expected return on asset refresh investments 3. Lifecycle Analytics (Churn & Service Cost) Quantify relationships between asset age, churn propensity, and service cost Develop segmentation models to identify at-risk accounts Establish data-driven thresholds where replacement outperforms repair Partner with CX and Customer Care to inform retention strategies 4. Proactive Swap Program Design & Execution Design and scale proactive asset refresh programs beyond organic swap rates Define targeting logic, eligibility criteria, and operational workflows Partner with Care, Field Service and Scheduling to execute programs Develop customer communication strategies with Marketing 5. Cross-Functional Leadership & Performance Management Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain Establish KPI framework and performance reporting cadence Build dashboards and executive reporting for SLT visibility Monitor performance vs. plan and drive corrective actions Requirements Must Have 5–8+ years in program management, strategy, or financial analytics Strong experience building business cases and ROI models tied to P&L outcomes Ability to lead cross-functional initiatives without direct authority Strong analytical and data interpretation skills Executive-level communication and structured problem-solving Must Be Highly analytical with strong business judgment Structured thinker who can build frameworks from ambiguity Influential collaborator across Finance, Operations, and Commercial teams Outcome-focused with accountability for measurable results Comfortable operating in a fast-paced, evolving environment Preferred Experience Asset-heavy, rental, or subscription business model experience Experience with lifecycle, fleet management, or service operations Exposure to churn modeling and retention strategies Familiarity with Capex planning and asset ROI evaluation Experience with BI tools (Power BI, Tableau) and advanced Excel modeling \n What We Offer Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% Life insurance Disability Unlimited Paid Time Away Parental leave Additional voluntary benefits Career progression opportunities Coaching and professional development \n $100,000 - $115,000 a year \n Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com or @culliganquench.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders and handling complex billing requests. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. | Candidates must be able to multi-task and switch between different communication channels quickly and efficiently. A customer-centric attitude and strong attention to detail are essential for success in this role. | About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia, PA or Grapevine, TX area. The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services. Pay is $20 hourly \n Essential Functions Answer incoming customer calls in a professional and courteous manner Field customer inquiries via phone or through electronic inquiries Document and update customer records in the database during and after each call Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes Meet or exceed all position key performance indicators/metrics (KPI’s) Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure Follow call scripts and guidelines while maintaining a natural and empathetic conversation Stay updated on company policies, product updates, and trainings ***Nice to have: Bilingual (Spanish)*** Requirements Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone) Must be able to exhibit empathy and understanding over the phone and email Must have a “customer-centric” attitude with an eagerness to provide world-class customer service Ability to communicate clearly and professionally, both verbally and in written correspondence Strong attention to detail. Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc. Process Compliance: Follows all documented processes & department policies to provide customer support Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus Role Highlights Career progression opportunities Hybrid work model: Remote work 2 days a week (Mon & Fri), In office 3 days a week Benefits Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% 15 days PTO and 10 paid Holidays \n Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Drive revenue growth by developing and executing account strategies, managing pipeline in Salesforce, and building strong customer relationships within an assigned book of existing accounts. | At least 2 years of sales experience exceeding quotas with recurring revenue services, proficiency in Salesforce and Microsoft Office, strong communication skills, and a Bachelor's degree. | About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Position Summary We are looking for a driven, entrepreneurial-minded individual specifically focused on growing our strategic accounts. The Key Account Executive position will prospect to existing customers with the highest potential for growth. The Key Account Executive will create strategies to identify and close new revenue opportunities within their designated book of accounts in our existing customer base. This team will have the support of Marketing for lead generation and Customer Care to assist in effectively resolve any identified account issues, allowing the sole focus of the role to be increasing revenue within an assigned account base. First year On Target Earnings $90,000 - 110,000 Base + Commission Essential Functions • Meet or exceed specific quotas and sales metrics by identifying and closing new business opportunities within an assigned account base • Develop account strategies to uncover all potential opportunities in existing accounts • Understand customer needs and decision-making process to develop and close optimum business solutions • Employ Salesforce and communications platforms to capture, manage pipeline, and close business • Partner with the Field Sales and Customer Care teams to build strong relationships with customers • Maintain a broad knowledge of competitive markets and sales techniques • Build strong customer relationships with key decision-makers and influencers Qualifications • At least two years of demonstrated performance of exceeding sales quotas with recurring revenue-based services • Proven track record in driving incremental revenue and maintaining high level of outbound selling activities • Competitive, aggressive sales nature with a desire to succeed and win • Strong attention to detail, follow-up and ability to generate creative solutions to meet client needs • Strong communication skills (verbal and written) and prompt communication • Proficient in Salesforce and Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) • Familiarity with prospecting databases such as D&B, ZoomInfo, Apollo is a plus • Experience in B2B or food and beverage is a plus • Bachelor’s Degree required Role Highlights • Base salary plus uncapped monthly commissions • OTE: Year 1: $90-110k, Year 2: $100-120k • Fully Remote! Benefits • Medical, Dental, Vision which start day one • 401(k) match of 50% up to 6% • Life insurance • Disability • Paid time off • Parental leave • Additional voluntary benefits Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.