CSAA Insurance Group, a AAA Insurer

Convert complex system data into actionable insights using Power BI and develop functional/non-functional requirements while collaborating with stakeholders through the SDLC. | Bachelor's degree or equivalent experience with 8+ years in system documentation or technical writing, Power BI reporting skills, and understanding of development/integration methodologies. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title IT Analyst IV - Remote Requisition Number R7618 IT Analyst IV - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for an IT Analyst IV - Remote! Your Role: This role centers on leveraging Power BI to transform complex system data into clear, actionable insights that drive decision‑making across the organization. The position is responsible for developing and maintaining both functional and non‑functional requirements, ensuring that system enhancements, upgrades, and new features are supported by accurate, data‑driven analysis. By using Power BI to identify root causes, visualize trends, and map system workflows, this role plays a key part in optimizing performance and clarifying technical needs. Throughout the SDLC, the analyst collaborates closely with stakeholders to interpret requirements, provide meaningful data insights, and support successful delivery of system solutions. Your Work: Essential Functions / Principal Responsibilities Aligns highly sophisticated solutions with business and IT strategies. Ensures clarity and compliance with the organization's architectural standards and documents functional and non-functional requirements. Ensures clarity and inclusion of appropriate details, and strategy, in the same. Maintains documentation for new and existing applications. Works closely with customers, business analysts, developers and other team members to understand business requirements that drive the analysis and design of quality technical solutions. Provides subject matter expertise to project stakeholders (customers and IT) and reviews documentation of other analysts for completeness. Involved in the full systems life cycle. Responsible for designing, documenting, implementing, maintaining and supporting highly sophisticated or critically important application software that is delivered on time and within budget. Leading small teams to accomplish assigned projects. Investigates defects to identify underlying causes and recommends effective technical and non‑technical solutions. Develops Power BI Reports and Dashboards Develops Data Integration Solutions, Implements APIs, and partners with Technical Collaborators Experience in Data Quality, Governance, and Documentation Required Experience, Education and Skills Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience. 8+ years System documentation experience and/or technical writing. Ability to create non-functional requirements and translate business requirements into non-functional requirements. Experience creating reports/dashboards in PowerBI Solid understanding of development, quality assurance and integration methodologies. Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact. What would make us excited about you? Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Lead end-to-end project delivery and develop strategic supplier partnerships to optimize performance and value. | Requires 6+ years in project and supplier relationship management, with proven experience in cross-functional project leadership, contract negotiations, and performance monitoring. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Project and Supplier Relationship Manager, Talent Acquisition - Remote Requisition Number R7617 Project and Supplier Relationship Manager, Talent Acquisition - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a remote Project and Supplier Relationship Manager to support our Talent Acquisition team! Your Role: The TA Project and Supplier Relationship Manager is a dual-focused role responsible for Project Management and Supplier Relationship Management. This position leads small to large-scale and complex projects, ensuring scope, timeline, budget, and outcomes are achieved. It requires advanced strategic skills, strong leadership, and a deep understanding of project management methodologies to influence and guide cross-functional teams, partners, and resources. In addition, this role develops and maintains long-term, strategic partnerships with suppliers to drive innovation, reducing risk, and creating mutual value. The position plays an important role in optimizing supplier performance, strengthening operational efficiency, and ensuring alignment with organizational goals. Your Work: Project Management Lead end-to-end project delivery by defining scope, objectives, success criteria, and governance to ensure clear direction and measurable outcomes. Develop and implement detailed project plans including timelines, milestones, budgets, resource allocation, and risk management strategies. Collaborate with cross-functional partners and subject matter experts to drive alignment, accountability, and successful execution. Monitor project performance, proactively identify and minimize risks, and adjust plans as needed to meet deadlines and business objectives. Communicate project status, insights, and proposals to executives and invested parties, ensuring clarity and informed decision-making. Supplier Relationship Management Build and manage strategic supplier relationships to drive collaboration, innovation, and long-term value creation. Negotiate and manage contracts, renewals, and service level agreements (SLAs) to optimize cost, performance, and risk. Oversee supplier performance through KPI and SLA tracking, vendor scorecards, and compliance monitoring. Identify and implement cost optimization and operational efficiency opportunities across supplier engagements. Serve as the primary escalation point for supplier-related issues, partnering with Procurement, Legal, Risk, IT, and business teams to ensure timely resolution and continuity of service. Required Experience, Education and Skills 6+ years of experience in project management, supplier relationship management, vendor governance, or a related strategic operations role Demonstrated experience leading small to large-scale, cross-functional projects from initiation through execution and close Experience managing strategic supplier relationships, including performance reviews, SLA/KPI development, and contract renewals Proven track record of influencing partners across functions including Procurement, Legal, Risk, IT, and business teams Strong executive presentation skills, including communicating status updates, risks, and recommendations to senior leaders Experience managing project budgets, cost optimization efforts, and financial tracking (POs, invoicing, forecasting) Ability to identify and mitigate risk while ensuring compliance with organizational policies and regulatory requirements Strong analytical and problem-solving skills with the ability to translate complex issues into actionable plans Proficiency with project management tools (e.g., Smartsheet, Jira, etc.) and visualization tools (e.g.,iGraphix, process flows) What would make us excited about you? Experience supporting Talent Acquisition, HR Operations, or Workforce programs (e.g., ECW, RPO, staffing suppliers) Experience working in HR technology platforms (e.g., Workday, Phenom, GoodTime, AI-enabled tools) Exposure to AI governance, technology risk assessments, or vendor security/compliance reviews PMP, PgMP, Lean, Six Sigma, or other project management certification Experience leading change management initiatives in collaboration with formal change practitioners Experience building or running a Supplier Performance Management framework (vendor scorecards, quarterly business reviews, governance cadence) Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-JH1 Knowledge, Skills & Abillities Required: Broad business knowledge, political savvy, and ability to engage with and influence at all levels to implement strategic goals and translate them into tactical plans and objectives. Highly developed understanding and knowledge of program design and implementation, and Project Management Independent, strategic thinker who fosters a culture of curiosity, creative-thinking and continual process improvement. Can envision and drive a better future. Motivates and inspires others: Ability to inspire peers and leaders. Lead in division and enterprise development of methods, techniques and criteria for programs and people. Ability to handle complex issues with discretion and handle sensitive information. Superior analytical skills with the ability to use data to create, develop and execute recruiting strategies. Advise stakeholders and partners on performance and how to achieve positive business outcomes. Exceptional communication, and influence skills, building relationships of trust with diverse internal and external stakeholders. Outstanding consultative, collaboration, teamwork, and diplomacy skills. Experience driving educational and recruiting programs for university level students Education, Work Experience, Licenses & Certifications Required: Bachelor's degree or relevant experience required Preferred: 5+ experience leading and building Talent Acquisition programs (ie campus recruiting, diversity recruiting, etc.) 5+ year experience in Talent Acquisition 3+ years of diversity and inclusion strategy and/or execution experience driving national and local relationships resulting in increased diverse pipelines and hires. About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Lead end-to-end project delivery and develop strategic supplier relationships to optimize performance and drive innovation. | Requires 6+ years in project and supplier relationship management, experience with cross-functional projects, and proficiency with project management tools. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Project and Supplier Relationship Manager, Talent Acquisition - Remote Requisition Number R7617 Project and Supplier Relationship Manager, Talent Acquisition - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a remote Project and Supplier Relationship Manager to support our Talent Acquisition team! Your Role: The TA Project and Supplier Relationship Manager is a dual-focused role responsible for Project Management and Supplier Relationship Management. This position leads small to large-scale and complex projects, ensuring scope, timeline, budget, and outcomes are achieved. It requires advanced strategic skills, strong leadership, and a deep understanding of project management methodologies to influence and guide cross-functional teams, partners, and resources. In addition, this role develops and maintains long-term, strategic partnerships with suppliers to drive innovation, reducing risk, and creating mutual value. The position plays an important role in optimizing supplier performance, strengthening operational efficiency, and ensuring alignment with organizational goals. Your Work: Project Management • Lead end-to-end project delivery by defining scope, objectives, success criteria, and governance to ensure clear direction and measurable outcomes. • Develop and implement detailed project plans including timelines, milestones, budgets, resource allocation, and risk management strategies. • Collaborate with cross-functional partners and subject matter experts to drive alignment, accountability, and successful execution. • Monitor project performance, proactively identify and minimize risks, and adjust plans as needed to meet deadlines and business objectives. • Communicate project status, insights, and proposals to executives and invested parties, ensuring clarity and informed decision-making. Supplier Relationship Management • Build and manage strategic supplier relationships to drive collaboration, innovation, and long-term value creation. • Negotiate and manage contracts, renewals, and service level agreements (SLAs) to optimize cost, performance, and risk. • Oversee supplier performance through KPI and SLA tracking, vendor scorecards, and compliance monitoring. • Identify and implement cost optimization and operational efficiency opportunities across supplier engagements. • Serve as the primary escalation point for supplier-related issues, partnering with Procurement, Legal, Risk, IT, and business teams to ensure timely resolution and continuity of service. Required Experience, Education and Skills • 6+ years of experience in project management, supplier relationship management, vendor governance, or a related strategic operations role • Demonstrated experience leading small to large-scale, cross-functional projects from initiation through execution and close • Experience managing strategic supplier relationships, including performance reviews, SLA/KPI development, and contract renewals • Proven track record of influencing partners across functions including Procurement, Legal, Risk, IT, and business teams • Strong executive presentation skills, including communicating status updates, risks, and recommendations to senior leaders • Experience managing project budgets, cost optimization efforts, and financial tracking (POs, invoicing, forecasting) • Ability to identify and mitigate risk while ensuring compliance with organizational policies and regulatory requirements • Strong analytical and problem-solving skills with the ability to translate complex issues into actionable plans • Proficiency with project management tools (e.g., Smartsheet, Jira, etc.) and visualization tools (e.g.,iGraphix, process flows) What would make us excited about you? • Experience supporting Talent Acquisition, HR Operations, or Workforce programs (e.g., ECW, RPO, staffing suppliers) • Experience working in HR technology platforms (e.g., Workday, Phenom, GoodTime, AI-enabled tools) • Exposure to AI governance, technology risk assessments, or vendor security/compliance reviews • PMP, PgMP, Lean, Six Sigma, or other project management certification • Experience leading change management initiatives in collaboration with formal change practitioners • Experience building or running a Supplier Performance Management framework (vendor scorecards, quarterly business reviews, governance cadence) • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) • Travels as needed for role, including divisional / team meetings and other in-person meetings • Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-JH1 Knowledge, Skills & Abillities Required: • Broad business knowledge, political savvy, and ability to engage with and influence at all levels to implement strategic goals and translate them into tactical plans and objectives. • Highly developed understanding and knowledge of program design and implementation, and Project Management • Independent, strategic thinker who fosters a culture of curiosity, creative-thinking and continual process improvement. • Can envision and drive a better future. Motivates and inspires others: Ability to inspire peers and leaders. • Lead in division and enterprise development of methods, techniques and criteria for programs and people. • Ability to handle complex issues with discretion and handle sensitive information. • Superior analytical skills with the ability to use data to create, develop and execute recruiting strategies. • Advise stakeholders and partners on performance and how to achieve positive business outcomes. • Exceptional communication, and influence skills, building relationships of trust with diverse internal and external stakeholders. • Outstanding consultative, collaboration, teamwork, and diplomacy skills. • Experience driving educational and recruiting programs for university level students Education, Work Experience, Licenses & Certifications Required: • Bachelor's degree or relevant experience required Preferred: • 5+ experience leading and building Talent Acquisition programs (ie campus recruiting, diversity recruiting, etc.) • 5+ year experience in Talent Acquisition • 3+ years of diversity and inclusion strategy and/or execution experience driving national and local relationships resulting in increased diverse pipelines and hires.

Collaborate with cross-functional teams to deliver enterprise API solutions, translate business requirements into technical specifications, and support project delivery. | Extensive experience with APIs, data analysis, technical documentation, and project coordination, along with strong communication skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title API IT Solutions Analyst IV - Remote Requisition Number R7521 API IT Solutions Analyst IV - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for an API IT Solutions Analyst IV – Remote Your Role: As an API IT Solutions Analyst IV, you will play a critical role in delivering enterprise APIs that power mission-critical applications across sales, service, and claims—supporting both digital and agency channels. You’ll work closely with internal and external partners to onboard them to our API ecosystem, solve issues, and ensure seamless integration experiences. This role requires deep technical competence, superb communication skills, and the ability to thrive in a fast-paced, Agile environment. Your Work: · Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed: Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements. Coordinate with project managers to ensure project timelines and milestones are met. Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes. Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts. Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines. Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and encouraging work environment. Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives. Provide Subject Matter Expertise: Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms. Review and provide feedback on documentation crafted by other analysts to ensure accuracy and completeness. Regularly update BRM/BRMC, BSA and PM on the status of issues and risks. Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements: Collaborate as needed with BSA and other business partners to capture all vital business needs by using Business Requirements Document (BRD) Validate the technical requirements, support the business requirements, delivering expected features and functionality Create, Maintain and Update Documentation:· Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc. Ensure that all documentation is up-to-date and accessible to relevant partners. Assist with Business Involvement in Testing and Training: Assist with user acceptance testing (UAT) sessions. Assist with development and delivery of systems related training materials and sessions to help users effectively use new or enhanced applications. Perform Data Analysis and Reporting: Extract, analyze, and interpret data to support business decisions and project outcomes. Contribute to reports and dashboards to supervise project progress and performance metrics. Required Experience, Education and Skills BA/BS degree or equivalent combination of education and experience Experience with data extraction and analysis using SQL, and data visualization techniques Proficiency in IT applications and platforms Understanding of software development process (SDLC) and project management methodologies. Basic project management skills to help coordinate and supervise project timelines and milestones. Ability to manage tasks based on priorities. Excellent verbal and written communication skills to interact with both technical and non-technical collaborators. Ability to explain complex technical concepts in simple terms. Knowledge of testing methodologies, including user acceptance testing (UAT). Ability to create and implement test plans and scripts. Strong problem-solving skills to diagnose and resolve user issues. Expertise in creating and maintaining clear, concise, and comprehensive user documentation. Ability to review and provide feedback on documentation created by others. Solid ability to analyze and interpret data to support business decisions. What would make us excited about you? Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Lead financial planning, analysis, and reporting for the Claims and Legal divisions, focusing on expense management and strategic insights. | Requires 6+ years of financial planning experience, preferably within insurance, with skills in claims process understanding, expense reporting, and financial modeling. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Financial Analyst Specialist - Remote Requisition Number R7573 Financial Analyst Specialist - Remote (Open) Location California - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Financial Analyst Specialist! Join us and support CSAA IG in achieving our goals. Your Role: Financial Planning and Analysis (FP&A) serves as trusted strategic advisors to our business partners, providing financial counsel that drives sustainable and profitable growth for the organization. This role supports the Personal Lines Claims Services organization and the Legal Division including the Claims Law department. It will focus on claims analytics and financial drivers and performance metrics including ULAE/ALAE analysis, and Loss control measures. Your Work: Monthly Close & Analytics: Lead monthly close process through monthly reporting and analytics of PL Claims department and Legal Division operating expenses and loss adjustment expenses (LAE). Planning & Forecasting: Lead the PL Claims department and the Legal Division through quarterly forecasting and 3-year planning process partnering with leadership to build financial plans and forecasts and deliver actionable insights into plans, forecasts, and expense (UW and LAE) budgets. Management Reporting: Lead management reporting and complex analysis of PL Claims department and Legal Division initiatives and business outcomes targeted at reducing expenses and indemnity costs. Financial Modeling: Own the PL Claims staffing model and lead staffing discussions on a regular basis. Partner with leaders in decision making process through ongoing business partnering and proactively providing strategic recommendations. Partner with other financial consultants/leaders on business case development. Communicate key assumptions, risk and opportunities and their corresponding financial impacts. Perform complex financial modeling to ensure profitable investments are made and delivered on. FP&A Transformation: Continued support of our FP&A transformation initiatives highlighting areas of opportunity for the organization to deliver deeper insights and improve efficiency and effectiveness of the organization actively participating in the development and delivery of supporting tools and processes. Required Experience, Education, and Skills: A minimum of 6 years of financial planning experience is required; preferably within an Insurance company with knowledge of claims processes and costs. Bachelor’s degree in a related field or an equivalent combination of education and experience is required. Industry Expertise: Understands the basics of claims (and operations) organizations and can apply to ongoing financial analytics, planning and forecasting process. Additionally understand the relationship between claims handling processes/costs and the connection with the Legal Division workload and processes. Financial Expertise: Demonstrated understanding of operational expense reporting (LAE in particular) and budgeting. Experience with insurance P&L ratios and other financial statements. Business Partnering: Ability to partner with senior leaders across the organization to understand strategic priorities and influence strategic decision making in support of achieving financial goals. Supports business partners with a sense of urgency, desire to learn about the business and proactively provide recommendations. Storytelling: Demonstrated ability to clearly and concisely explain financial results through visuals and simple explanations of operational and financial drivers for board of director and C-suite level reporting. Technical: Demonstrated ability to operate with planning and reporting software (preferably Oracle cloud-based planning and Smartview), build simple reporting and diagnostic solutions to support ongoing analytics, and understanding of data management and governance principles. What would make us excited about you? Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects). Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). Demonstrates a company ownership mindset, thinking beyond boundaries of their own area. Travels as needed for role, including divisional / team meetings and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc. CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits. In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Handle and settle commercial auto claims remotely, including investigation, evaluation, negotiation, and customer communication. | High school diploma or equivalent, customer service experience, ability to obtain adjuster license within 90 days, computer skills, and ability to work Pacific Time shifts. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Commercial Auto Claims Adjuster- Remote Requisition Number R7432 Commercial Auto Claims Adjuster- Remote (Open) Location Nevada - Home Teleworkers Additional Locations Arizona - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more} Job Information We are Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Auto Claims Adjuster. If you are a driven, adaptable, and organized individual with a desire to work in a fast-paced, innovative environment, we would love to hear from you. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. Your Role: As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster. Virtual, on-camera training: • Our paid training program is scheduled to begin on Monday, December 1st, 2025. • Training schedule: Monday-Friday from 8:00 am to 5:00 pm Pacific Time. Your work: • Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions. • Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish. • Takes inbound calls from customers and maintains an inventory of pending claims. • Conducts coverage and liability investigations. • Advises customers of available benefits, coverages, and liability outcomes. • Coordinates and oversees the claims process; keeping customers informed. • Negotiates estimating damages and supplements. • Validates reparability and monitors repairs. • Arranges towing, storage, and rental vehicles as needed. • Addresses subrogation and total loss responsibilities. • Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to. • Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence. • Supports other areas of claims as needed. • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). • Travels as needed for role, including divisional / team meetings and other in-person meetings. • Fulfills business needs, which may include investing extra time, helping other teams, etc. Required Experience, Education and Skills: • Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 10:30am-7:30pm PST, Monday-Sunday. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs. • High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features. • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training. • Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications. • Must meet work from home requirements including internet speeds and designated workspace. • Ability to type 30 wpm. What would make us excited about you? • Bachelor’s degree. • Two or more years of customer service experience preferred. Prior insurance claims experience also preferred. • Bilingual a plus! • Auto physical damage training and/or I-CAR or SCLA enrollment preferred. • Strong Customer Service skills for both internal/external customers. • Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively. • Strong oral and written communication skills. • Strong negotiation skills. • Active contributor to team success. At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. • COMMIT to being there for our customers and employees. • CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: careers.mobilitasinsurance.com. In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Jobs@mobilitasinsurance.com. As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group/Mobilitas is an equal opportunity employer. We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states is: $22.80 - $27.77 per hour. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. We are hiring remote positions anywhere in the United States except Hawaii and Alaska. #LI-JY1 .

Oversee and coordinate small to medium-complex programs ensuring alignment with strategic goals, manage resources, stakeholder communication, and deliver program reports. | Bachelor's degree, PMP certification or equivalent, 8+ years program/project management experience, proficiency with project management tools, strong leadership and communication skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Program Manager I - Remote Requisition Number R7371 Program Manager I - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager I. Join us and support CSAA IG in achieving our goals. Your Role: The Program Manager I oversees and coordinates small to medium-complex programs, managing project timelines, budgets, and resources to ensure successful delivery. They receive assignments as objectives and determine resource allocation to meet schedules and goals, working on issues that require evaluating various factors, including current business trends. Serving as an advisor to subordinates for meeting schedules and resolving technical problems, the Program Manager I also coordinates activities within a section or department, taking responsibility for results such as costs, methods, and staffing. This role demands a seasoned understanding of program management principles and the capability to handle multiple projects simultaneously. Your work: Ensure that all projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals. Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary. Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively. Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle. Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met. Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits. Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization. Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed. As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization. As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment. Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness. Required Experience, Education and Skills Bachelor's degree in related area or an equivalent combination of education and experience PMP/PMI certification or equivalent experience as a program manager for 8+years. 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects 7+ years Program/Project delivery experience Understanding of project management principles and methodologies (e.g., Agile, Waterfall). Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.). Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work effectively in a team environment. Strong attention to detail and accuracy. Experience with risk management and mitigation strategies. Strong problem-solving and decision-making abilities. Leadership and mentoring skills. Ability to influence and negotiate with stakeholders. Ability to adapt to changing project requirements and priorities. What would make us excited about you? Experience in one of CSAA IG’s business lines a plus Understanding of budgeting and financial management in project settings. Familiarity with quality management systems and processes. Proficiency in data analysis and reporting tools. Strong analytical and critical thinking skills. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com