CSAA Insurance Group, a AAA Insurer

Lead and shape customer experience journeys by leveraging insights, design thinking, and agile methods to improve end-to-end customer journeys and align with enterprise strategy. | 6+ years in cross-functional corporate roles with 2+ years in customer insights or related fields, experience with customer journey mapping, design thinking, and ability to collaborate with leadership and stakeholders. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Customer Experience Journey Owner - Remote Requisition Number R7471 Customer Experience Journey Owner - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information We, here at CSAA IG are one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. We hire good people for a brighter tomorrow. We are actively hiring for a Customer Experience Journey Owner! *We are open to levels III - IV for this role, dependent upon experience. Your Role: The Customer Experience Journey Owner will leverage a variety of skills and tools to maintain a purposeful and cohesive overarching customer experience for AAA Insurance. The role, which will report to the Customer Experience leader, will actively drive and shape customer experience by leveraging design thinking, lean startup and agile methodologies to transform customer insights into actionable recommendations, ultimately designing customer centric experiences that drive continuous improvement in the end-to-end customer journey. A successful incumbent in this role will consult throughout the organization to address business problems using a customer lens, advocating for the customer by leveraging customer journey maps, coordinating analysis, interpreting insights and negotiating with key stakeholders (including C-suite and partner club leadership) to define, raise awareness of and advance the customer experience and in support of the enterprise strategy. This individual will need to identify and align the contribution of customer journey programs to financials by applying business acumen, improvement methods, tools and techniques to collaboratively construct recommendations from ideation to full scale implementation. This individual may additionally be asked to lead/coach a matrixed team to transform customer insights into actionable ideas in support of enterprise strategy. Your work: Define, raise awareness, and advance the customer journey(s) and opportunities to enhance the customer experience across the organization. Understand and champion living customer journey map(s), dashboards, and related data and models. Develop and maintain library of customer experience artifacts, including customer journey maps and experience maps and jobs to be done wireframes Ensure assigned end-to-end journey(s) and programs are in alignment with enterprise strategy and best practices in CX. Continuously gather customer feedback, market insights, and industry trends to refine and enhance end-to-end experiences. Develop and maintain a thorough understanding of the company’s business plan, key business drivers and stakeholders, and new and ongoing initiatives. Assist in identifying and obtaining needed tools, training, resources, and best practices from outside the company to enhance customer experience function. Track program contributions to relevant KPIs such as net promoter score, retention, growth and expense savings. Provide insights to initiative and project owners as requested. Leverages principles of design thinking to assist in developing and generating ideas that enhance the customer experience and alleviate customer pain points Collaborate with project leads as needed. Monitor market research and industry trends, commission new research, coordinate data analysis, interpret insights, and use data to provide strategic direction for initiatives. Assist in supporting CX Design Lab, an internal, solutions-based effort focused on generating ideas that enhance the customer experience and alleviate customer pain points. Required Experience, Education and Skills Bachelor's degree in related area or an equivalent combination of education and experience 6+ years working in cross-functional teams in corporate settings (in disciplines such as product management/development, corporate strategy, marketing strategy, or management consulting) 2+years of experience in discipline(s) such as customer insights, CX design, product management/development, marketing strategy or related field What would make us excited about you? Experience working in a B2B2C environment Experience in insurance, financial services or other regulated industries Expertise in customer experience business environment Industry-acknowledged credentials, education and/or practical experience in Design Thinking and/or Agile Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Let’s keep working together Submit your application to be considered. If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com. See benefits offered: https://careers.csaa-insurance.aaa.com/us/en/benefits Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer. As part of our core beliefs, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey here. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. Must have authorization to work indefinitely in the US. CSAA Insurance Group is an equal opportunity employer. . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Manage and track strategic programs and projects across the enterprise portfolio ensuring alignment with outcomes, risk management, resource allocation, and quality compliance. | Bachelor's degree, 8+ years in portfolio/program/project management, experience with Waterfall, Agile, SAFE frameworks, and proficiency in executive presentations. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Portfolio Program Manager - Remote Requisition Number R7439 Portfolio Program Manager - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Portfolio Program Manager. Join us and support CSAA IG in achieving our goals. Your Role: As a member of the Strategic Portfolio Management Office, the Portfolio Program Manager will work in a collaborative team environment to ensure strategic programs and projects are aligned to desired outcomes and delivered predictably. This role reports to the Sr Strategic Portfolio Manager as part of the Strategic Execution and Realization team. Your Work: • Track key health indicators of programs and projects across the enterprise portfolio. • Contribute to the production of portfolio dashboards and health reporting. • Strategic management of risks, dependencies, issues, resources, and change requests across the portfolio, as well as maintaining overall project quality and compliance with SPMO standards. • Helps ensure the portfolio delivers measurable value aligned with overarching benefits. • Analyze current and upcoming resource demand versus availability, helping to identify bottlenecks or conflicts early ensuring the right people with the right skills are assigned to the right projects at the right time. • Consult with programs and projects to improve delivery health. • Perform stage gate checks to confirm that deliverables meet the defined acceptance criteria and that project management practices are being followed consistently. Required Experience, Education, and Skills: • Bachelor's degree in related area or an equivalent combination of education and experience. • 8+ years of experience in portfolio, program and project management. • Working experience with Waterfall, Agile and hybrid SDLCs or frameworks such as SAFE. • Proficient in creating executive level PowerPoint presentations. What would make us excited about you? • Financial Services or Insurance industry. • Related certifications (PfMP, PgMP, PMP, SAFE LPM, SAFE RTE). • Portfolio management tools such as Jira Align, Smartsheet, Clarity, Planview. • Data Analysis skills with tools such as Power BI, Tableau, Looker. • Resource management tools such as Smartsheet, Tempus, MS Planner Transformation. • Building AI agents. • Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects). • Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). • Demonstrates a company ownership mindset, thinking beyond boundaries of their own area. • Travels as needed for role, including divisional / team meetings and other in-person meetings. • Fulfills business needs, which may include investing extra time, helping other teams, etc. CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-LS1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Provide administrative support to legal staff including document handling, invoice processing, mail management, and office supply coordination, while supporting legal operations tasks and onsite/hybrid work requirements. | High school diploma with 3+ years legal or comparable experience, familiarity with legal/insurance terminology, strong customer service, communication, and organizational skills, ability to work onsite 2+ days weekly, and proficiency with office equipment and typing. | CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Legal Operations Clerk! Join us and support CSAA IG in achieving our goals.     Your Role Provides general administrative support to legal secretaries, paralegals, and attorneys, and/or to the Legal Operations function. Monitors and coordinates responses to incoming emails to office/department mailbox(es). Scans and distributes hard copy incoming mail not handled by the assigned Business Services Center (BSC), including files from digital media. Handles outgoing mail requests, including certified mail and overnight services. Processes approved vendor and outside counsel invoices for payment in claims administration system (CAS), ensuring accurate records of payments made, including manual checks and coordinating with others to resolve issues when needed. Request addition of new vendors in CAS as needed. Handles disposition of closed files, including preparation for offsite storage and scanning when needed and updating file records in matter management system. Requests files from offsite storage, ensuring eventual return to offsite storage when needed and disposition updates in system when needed. Helps maintain digital library and any onsite print titles. Assists with ordering, delivery and/or set up of catering needs for onsite meetings and events. Ensures shared spaces are orderly and well-stocked. Monitors and maintains general supply levels, ordering office supplies for office or individual use when needed. Prepares assigned workspaces for new hires and assists with onboarding. Your work • Litigation operations duties include • Answering phone calls to main office number. • Coordinating conference room reservations as needed. • Handling service calls for office equipment as needed. • Adding legal contact details to litigation knowledge management system for additional updates by others. • Downloading deposition transcripts and other records from vendor portals and uploading to matter in document management system. • Scanning hard copy legal documents and uploading to matters in document management system. • Preparing hard copy documents and digital files when requested, including reordering pages, Bates stamping, and redacting. • Assisting with incoming and outgoing file transfers via Dropbox, including transfer of digital files to outside counsel. • Other related projects and duties as assigned. • Legal operations duties include • Routing time-sensitive documents received by agent for service of process to designated recipients throughout the company. • Logging incoming records requests from multiple sources and routing to others for handling. • Preparing certifications of insurance policies and other records. • Assisting with routine division and/or department communication. • Submitting approved invoices to A/P for payment via Coupa. • Generating claim prints and adding to litigation matters and combined PDFs when needed. • Other related projects and duties as assigned. • Must live within reasonable commuting distance to our Fresno law office. • This is a remote/hybrid role requiring you to work onsite 2 or more days per week. Required Experience, Education And Skills • High school diploma or equivalent • 3 or more years of experience at a law office, corporate legal department, or comparable experience • Familiar with legal and insurance terminology and concepts • Demonstrates a strong work ethic and dependability • Strong customer service skills and ability to maintain a positive working relationship with clients, attorneys, and support staff • Comfortable working both independently and in a fast-paced team environment • Able to work onsite 2 or more days per week and virtually otherwise, prioritizing workload appropriately • Ability to lift up to 25 lbs. of office-related equipment and supplies • Performs a variety of tasks in a timely manner with a high degree of accuracy and attention to detail • Demonstrated problem-solving and troubleshooting skills • Communicates in an effective and professional manner verbally and in writing, with strong proofreading skills and attention to detail • Comfortable making calls to and receiving calls from clients, vendors, attorneys and claims adjusters and providing information with courtesy, diplomacy and tact • Able to operate office equipment, including printers, scanners, copiers, postage machines, fax machines, and video conference technology • Types accurately at a speed of at least 45 words per minute What would make us excited about you?  • Associate degree • Experience with or ability to learn legal matter management systems, document management systems, claims administration systems, and court web sites–experience with TeamConnect, and Guidewire a plus • Experience with Microsoft applications including Outlook, Teams, OneDrive, and Word–experience with Excel and PowerPoint a plus • Experience with or ability to learn other legal and office applications, including Acrobat, HotDocs, Dropbox and Courtroom Insight and/or similar programs • Experience working with or ability to learn how to work with legal service providers, including filing services and process servers, records retrieval services, court reporting and deposition services, independent medical examination providers • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) • Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)  • Travels as needed for role, including divisional / team meetings and other in-person meetings  • Fulfills business needs, which may include investing extra time, helping other teams, etc    CSAA IG Careers      At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.     Join us if you…  • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.  • COMMIT to being there for our customers and employees.  • CREATE a sense of purpose that serves the greater good through innovation.    Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https//careers.csaa-insurance.aaa.com/us/en/benefits  In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.   As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.  We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.  CSAA Insurance Group is an equal opportunity employer.    If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.  Must have authorization to work indefinitely in the US.   The national average hourly rate for this position is $23.22-$25.80. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $23.22-$30.89.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. This job posting will be unposted on Fri, 21 Nov 2025.

Lead business requirements gathering, documentation, and validation for complex initiatives, collaborating with business and IT stakeholders and supporting testing and vendor evaluations. | Bachelor's degree or equivalent, 6+ years business systems analysis, 2-3 years insurance experience, strong analytical and communication skills, proficiency with diagramming and testing methodologies. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Business Solutions Analyst IV - Remote Requisition Number R7415 Business Solutions Analyst IV - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Business Solutions Analyst IV! Join us and support CSAA IG in achieving our goals. Your Role: This role works closely with stakeholders to define and document business and data requirements for technology and process changes across multiple workstreams. The position involves leading the definition and documentation of business requirements for complex initiatives, applying business analysis methodologies to ensure solutions meet business needs, facilitating cross-functional collaboration, and managing requirements through the product lifecycle. The role also includes supporting vendor evaluations and UAT testing. By doing so, it defines system scope and objectives based on user needs and industry requirements. This role partners closely with members of the business as well as IT. This position may provide guidance to more junior business systems analysts. Your work: Planning and Monitoring Maintain a standardized approach to key responsibilities in alignment with enterprise best practices; monitor the execution of business analysis activities, ensuring alignment with project goals and stakeholder needs. Utilize appropriate methods for gathering and documenting requirements; and communicating scheduling and timelines to project/program manager for overall project plan. Requirements Elicitation and Analysis Support stakeholder engagement efforts (e.g., interviews, workshops) to elicit business and data requirements. Partners closely with business stakeholders and subject matter experts to understand business context – problem, current state, desired future state, objectives, business needs and impacted user groups. Requirements Documentation & Management Under limited supervision, document business requirements, using the appropriate technique (i.e., customer journeys, business context diagram, process flows, use case model, conceptual data models, SMART requirements) Translate business requirements into functional design specifications. With guidance, identifies key data inputs and required flows across multiple systems in alignment with data center of excellence expectations. As needed, in collaboration with SMEs, create current and future state system process journey maps, considering system flows and data streams. With some leadership support, manage the requirements throughout the project lifecycle, facilitating validation, prioritization, approval, and traceability (from initiation through delivery). Manage requirements change process, ensuring that changes are properly communicated, documented and assessed for impact and risk. Partner with data experts in center of excellence to validate feasibility of proposals. With business stakeholder, facilitate requirements review and obtain approval, if needed. Ensure shared understanding of requirements across business and IT stakeholders. Support Testing Prepare business validation (UAT) plan. Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT. Partners with data group to execute testing of process for data components. Support business users in executing business validation. Review test results and support issues resolution in alignment with business stakeholders. Solution Design and Support Support vendor solution evaluations, performing business & functional assessments, and providing recommendations. Collaborate with technical teams to design solutions that meet business needs. Support testing team, ensuring the final product meets business expectations. Required Experience, Education and Skills Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification 6+ years related business systems analysis with transferrable skills 2 – 3 years Insurance industry experience Analytical Thinking and Problem Solving: Strong analytical mindset and problem-solving skills; able to see beyond the stated desires to better understand user requirements and unintended consequences Business Knowledge Knowledge of insurance business (e.g., Personal Lines, Commercial Auto and Claims, Operations) Interaction Skills Strong collaboration skills across divisions and functions, including end users, developers, testers, and analysts. Strong oral and written communication skills to translate business needs into formal requirements that can be understood by IT partners Able to communicate basic training expectations for testing Demonstrated learning agility to adapt to evolving technology needs Tools & Technology Proficient knowledge and experience using diagramming techniques tools (e.g., UML, Visio, Lucidchart, draw.io, iGrafx, Miro). Knowledge of structure testing methodology, project lifecycle methodologies and project management practices. Detailed technical knowledge of a group of interrelated systems and their business functions Understands the software development approach being used and define how the requirements development will be conducted (e.g., elicitation, analysis, specification and validation) User level knowledge of all systems utilized by division/team Proficiency in data analysis tools and methodologies Knowledge of software development lifecycle methodologies Ability to develop an understanding of data relationships among various systems within assigned functional area Knowledge of data produced by systems, its uses, sources and meaning for decisions. Ability to run queries across platforms and provide analytics on the results What would make us excited about you? CBAP Certification Guidewire Experience Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) (Use as needed) Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-SD1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Handle and settle commercial auto claims remotely, including investigation, evaluation, negotiation, and customer communication. | High school diploma or equivalent, customer service experience, ability to obtain adjuster license within 90 days, computer skills, and ability to work Pacific Time shifts. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Commercial Auto Claims Adjuster- Remote Requisition Number R7432 Commercial Auto Claims Adjuster- Remote (Open) Location Nevada - Home Teleworkers Additional Locations Arizona - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more} Job Information We are Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Auto Claims Adjuster. If you are a driven, adaptable, and organized individual with a desire to work in a fast-paced, innovative environment, we would love to hear from you. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. Your Role: As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster. Virtual, on-camera training: • Our paid training program is scheduled to begin on Monday, December 1st, 2025. • Training schedule: Monday-Friday from 8:00 am to 5:00 pm Pacific Time. Your work: • Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions. • Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish. • Takes inbound calls from customers and maintains an inventory of pending claims. • Conducts coverage and liability investigations. • Advises customers of available benefits, coverages, and liability outcomes. • Coordinates and oversees the claims process; keeping customers informed. • Negotiates estimating damages and supplements. • Validates reparability and monitors repairs. • Arranges towing, storage, and rental vehicles as needed. • Addresses subrogation and total loss responsibilities. • Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to. • Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence. • Supports other areas of claims as needed. • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). • Travels as needed for role, including divisional / team meetings and other in-person meetings. • Fulfills business needs, which may include investing extra time, helping other teams, etc. Required Experience, Education and Skills: • Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 10:30am-7:30pm PST, Monday-Sunday. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs. • High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features. • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training. • Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications. • Must meet work from home requirements including internet speeds and designated workspace. • Ability to type 30 wpm. What would make us excited about you? • Bachelor’s degree. • Two or more years of customer service experience preferred. Prior insurance claims experience also preferred. • Bilingual a plus! • Auto physical damage training and/or I-CAR or SCLA enrollment preferred. • Strong Customer Service skills for both internal/external customers. • Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively. • Strong oral and written communication skills. • Strong negotiation skills. • Active contributor to team success. At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. • COMMIT to being there for our customers and employees. • CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: careers.mobilitasinsurance.com. In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Jobs@mobilitasinsurance.com. As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group/Mobilitas is an equal opportunity employer. We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states is: $22.80 - $27.77 per hour. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. We are hiring remote positions anywhere in the United States except Hawaii and Alaska. #LI-JY1 .

Oversee and coordinate small to medium-complex programs ensuring alignment with strategic goals, manage resources, stakeholder communication, and deliver program reports. | Bachelor's degree, PMP certification or equivalent, 8+ years program/project management experience, proficiency with project management tools, strong leadership and communication skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Program Manager I - Remote Requisition Number R7371 Program Manager I - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager I. Join us and support CSAA IG in achieving our goals. Your Role: The Program Manager I oversees and coordinates small to medium-complex programs, managing project timelines, budgets, and resources to ensure successful delivery. They receive assignments as objectives and determine resource allocation to meet schedules and goals, working on issues that require evaluating various factors, including current business trends. Serving as an advisor to subordinates for meeting schedules and resolving technical problems, the Program Manager I also coordinates activities within a section or department, taking responsibility for results such as costs, methods, and staffing. This role demands a seasoned understanding of program management principles and the capability to handle multiple projects simultaneously. Your work: Ensure that all projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals. Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary. Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively. Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle. Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met. Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits. Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization. Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed. As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization. As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment. Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness. Required Experience, Education and Skills Bachelor's degree in related area or an equivalent combination of education and experience PMP/PMI certification or equivalent experience as a program manager for 8+years. 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects 7+ years Program/Project delivery experience Understanding of project management principles and methodologies (e.g., Agile, Waterfall). Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.). Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work effectively in a team environment. Strong attention to detail and accuracy. Experience with risk management and mitigation strategies. Strong problem-solving and decision-making abilities. Leadership and mentoring skills. Ability to influence and negotiate with stakeholders. Ability to adapt to changing project requirements and priorities. What would make us excited about you? Experience in one of CSAA IG’s business lines a plus Understanding of budgeting and financial management in project settings. Familiarity with quality management systems and processes. Proficiency in data analysis and reporting tools. Strong analytical and critical thinking skills. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com