CSAA Insurance Group, a AAA Insurer

Lead innovation initiatives translating business strategy into measurable results through cross-functional collaboration from concept to execution. | Bachelor's degree with 8-10 years in innovation or related fields including 3 years leadership, strong multi-functional team management and strategic translation skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Sr. Manager, Business Innovation Owner - Remote Requisition Number R7868 Sr. Manager, Business Innovation Owner - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Sr. Manager, Business Innovation Owner - Remote! Your Role: The Sr. Manager, Business Innovation Owner leads end-to-end innovation initiatives that turn business strategy into measurable results. This role drives multi-functional collaboration from conceptualization through execution, ensuring new products, services, or processes deliver business value, operational impact, and financial outcomes while balancing speed, risk, and strategic priorities. Your Work: Translates business strategies, customer needs, and market insights into innovation initiatives and testable hypotheses. Leads the full lifecycle of innovation projects, including discovery, prototyping, experimentation, validation, and scaling. Leads and facilitates agile teams, workstreams, workshops, sprints, and retrospectives to drive iterative learning and delivery. Conducts or supervises market research, customer discovery, and product‑market fit assessments. Designs and delivers validation experiments using lean startup, design thinking, or hypothesis-driven methods. Builds strong cases, ROI models, and scaling recommendations advised by evidence and data. Influences and aligns partners across product, business, design, engineering, analytics, and operations. Removes blockers, leads risks, and ensures multi-functional clarity on goals, roles, and expected outcomes. Prepares and delivers clear communication, updates, and recommendations for senior leadership. Contributes to continuous improvement of innovation practices, playbooks, and operating rhythms within the business unit. Required Experience, Education and Skills Bachelor’s degree in Business, Strategy, Innovation, Marketing, Design, Economics, or a related field; or equivalent practical experience. 8 -10 years demonstrated ability in innovation, product strategy, business strategy, consulting, or related fields. 3 Years leading others directly or indirectly Financial and partner management skill Demonstrated success owning initiatives from conceptualization through validation and launch. Experience leading multi-functional teams using agile or iterative methods. Solid ability to translate business strategy into actionable innovation plans and validated concepts. Deep experience with innovation frameworks (e.g., design thinking, lean startup, agile experimentation). Excellent research, synthesis, and analytical skills, particularly related to customer insights and market dynamics. Ability to assess product‑market fit and design experiments to validate assumptions. Strong leadership of multi-functional teams without formal authority. Skilled facilitator, capable of leading workshops, sprints, and structured ideation sessions. Effective partner management, influence, and communication skills. Ability to develop cases and articulate clear value propositions and critical metrics. Comfort with ambiguity and iterative development in early‑stage environments. What would make us excited about you? Advanced degree (e.g., MBA) or professional training in innovation, product strategy, or applied research. Experience delivering measurable innovation outcomes within a business unit or product line. Prior responsibility for cases, pilot programs, and scaling recommendations. Experience influencing senior partners and collaborating across multiple disciplines. Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining multi-functional projects, encouraging team member involvement in these activities) Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.) Translates our enterprise strategy and priorities for their team members to connect to the bigger picture Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-JR1 . The national average salary range for this position is $152,010.00-$168,900.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $152,010.00-$202,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay. This job posting will be unposted on Wed, 29 Jul 2026. About CSAA Insurance Group CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Our Enduring Purpose We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit www.csaa-insurance.aaa.com Careers at CSAA Insurance Group A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future. For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/

Lead product innovation initiatives by driving discovery, prototyping, and scaling AI-powered underwriting tools through cross-functional collaboration. | Requires 8+ years of product management experience, bachelor's degree, and expertise in AI/ML, insurance operations, and lean experimentation frameworks. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title P&C Product Manager III, Product Innovation - Remote Requisition Number R7716 P&C Product Manager III, Product Innovation - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a P&C Product Manager III, Product Innovation - Remote! Your Role: The P&C Product Manager III – Product Innovation drives product innovation and transforms CSAA’s underwriting, digital experiences, and product by maximising AI-powered solutions, emerging technologies, and advanced innovation practices. This role is dedicated to modernizing processes through the adoption of artificial intelligence (AI) capabilities, leading discovery and experimentation to reimagine underwriting, digital experiences, and product. By partnering with cross-functional teams – including Design, Delivery, State Management, Distribution, Data Science, Technology, Actuarial, Legal, and Compliance – the Product Manager III envisions, builds, tests, and scales next-generation AI driven solutions that optimize efficiency and enhance customer and agent experiences. This position blends core Product functions with enterprise innovation strategy, employing human-in-the-loop design, lean experimentation, rapid prototyping, market intelligence, and AI/ML to improve experiences for agents and members. Operating with broad autonomy, the Product Manager III shapes strategic direction and informs roadmaps by translating research and experimentation into recommendations. They guide initiatives from concept through pilot and enterprise scale, emphasizing measurable outcomes, scalable design, and alignment to strategic goals. Your Work: Product Innovation Identify, evaluate, and pilot emerging technologies (including AI/ML and advanced analytics) to modernize underwriting and product delivery, improve risk segmentation, and enhance operational efficiency. Lead qualitative and quantitative research, rapid prototyping, and lean experiments (POVs, MVPs, pilots) with clear success metrics to accelerate learning and inform investment decisions. Define strategic opportunities and testable hypotheses for future-state underwriting and product delivery, translating disruptive trends and market shifts into actionable cases. Collaborate with cross-functional partners (Technology, Data, Underwriting, Delivery, State Management, Distribution, Implementation, Legal, Compliance, Privacy, and Model Risk Management) to ensure scalable solutions meet governance, auditability, responsible AI, and regulatory requirements. Continuously improve AI-enabled underwriting and delivery solutions across channels, focusing on usability, operational simplicity, and scalability, and leveraging analytics, feedback loops, and structured experiments to optimize processes and strengthen risk assessment. Develop and communicate market insights, competitive dynamics, and innovation investment priorities, including data-backed cost-benefit analyses and value cases to justify modernization efforts and align with strategic objectives. Translate customer, agent, and underwriting needs into requirements, roadmaps, and prioritized backlogs, ensuring modernization investments deliver measurable outcomes. Cultural Stewardship & Innovation Leadership Model and promote modern product, underwriting, and innovation practices. Coach peers and partners on experimentation, customer-centricity, and data-informed decision-making. Champion a culture of continuous improvement, learning, and responsible innovation. Required Experience, Education and Skills 8+ years of progressive product management experience, ideally including innovation initiatives or large‑scale technology modernization. Bachelor’s degree in business, marketing, technology, or a related field (or equivalent experience) Deep expertise in Product functions and customer experience, with solid understanding of insurance operations, underwriting, digital experiences, and product. Strong command of innovation methods, research techniques, and lean experimentation frameworks. Ability to apply AI/ML and analytics to product discovery and delivery (e.g., prototyping, evaluation, iteration) and scale what works responsibly. Skilled in designing and driving pilots for advanced technology solutions, including success metrics and change-management considerations. Demonstrated ability to translate experiment outcomes into insights and adoption plans that improve customer and agent experiences. Ability to embed experimentation and data-informed decision-making in cross-functional teams. Proven ability to apply modern tools (including AI-enabled capabilities) to improve decision-making and day-to-day execution. Advanced analytical and problem-solving skills, including data-driven evaluation and development of strategic recommendations. Exhibits exceptional intellectual curiosity and a relentless passion for continuous learning, consistently expanding upon an already strong foundation in AI to stay at the forefront of emerging technologies and innovation practices. Demonstrates a strong bias toward decisive action, consistently executing initiatives with exceptional speed and unwavering commitment to quality. Exceptional communication skills with the ability to synthesize complexity and influence diverse stakeholders. Proven leadership and effectiveness in highly matrixed environments. Excellent knowledge of analytics, AI/ML tools, prompt engineering (e.g., Microsoft 365/Copilot, SQL, SAS) and structured analysis and design techniques. What would make us excited about you? CPCU, Agile/Lean, Design Thinking, or recognized innovation credentials. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-SD1 . The national average salary range for this position is $136,890.00-$152,100.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $136,890.00-$182,450.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay. This job posting will be unposted on Tue, 14 Jul 2026. About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Lead product innovation using AI-powered solutions from discovery through scaling next-generation AI products. | Requires 8+ years in product management, bachelor's degree, and expertise in AI/ML, insurance operations, and innovation frameworks. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title P&C Product Manager III, Product Innovation - Remote Requisition Number R7716 P&C Product Manager III, Product Innovation - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a P&C Product Manager III, Product Innovation - Remote! Your Role: The P&C Product Manager III – Product Innovation drives product innovation and transforms CSAA’s underwriting, digital experiences, and product by maximising AI-powered solutions, emerging technologies, and advanced innovation practices. This role is dedicated to modernizing processes through the adoption of artificial intelligence (AI) capabilities, leading discovery and experimentation to reimagine underwriting, digital experiences, and product. By partnering with cross-functional teams – including Design, Delivery, State Management, Distribution, Data Science, Technology, Actuarial, Legal, and Compliance – the Product Manager III envisions, builds, tests, and scales next-generation AI driven solutions that optimize efficiency and enhance customer and agent experiences. This position blends core Product functions with enterprise innovation strategy, employing human-in-the-loop design, lean experimentation, rapid prototyping, market intelligence, and AI/ML to improve experiences for agents and members. Operating with broad autonomy, the Product Manager III shapes strategic direction and informs roadmaps by translating research and experimentation into recommendations. They guide initiatives from concept through pilot and enterprise scale, emphasizing measurable outcomes, scalable design, and alignment to strategic goals. Your Work: Product Innovation Identify, evaluate, and pilot emerging technologies (including AI/ML and advanced analytics) to modernize underwriting and product delivery, improve risk segmentation, and enhance operational efficiency. Lead qualitative and quantitative research, rapid prototyping, and lean experiments (POVs, MVPs, pilots) with clear success metrics to accelerate learning and inform investment decisions. Define strategic opportunities and testable hypotheses for future-state underwriting and product delivery, translating disruptive trends and market shifts into actionable cases. Collaborate with cross-functional partners (Technology, Data, Underwriting, Delivery, State Management, Distribution, Implementation, Legal, Compliance, Privacy, and Model Risk Management) to ensure scalable solutions meet governance, auditability, responsible AI, and regulatory requirements. Continuously improve AI-enabled underwriting and delivery solutions across channels, focusing on usability, operational simplicity, and scalability, and leveraging analytics, feedback loops, and structured experiments to optimize processes and strengthen risk assessment. Develop and communicate market insights, competitive dynamics, and innovation investment priorities, including data-backed cost-benefit analyses and value cases to justify modernization efforts and align with strategic objectives. Translate customer, agent, and underwriting needs into requirements, roadmaps, and prioritized backlogs, ensuring modernization investments deliver measurable outcomes. Cultural Stewardship & Innovation Leadership Model and promote modern product, underwriting, and innovation practices. Coach peers and partners on experimentation, customer-centricity, and data-informed decision-making. Champion a culture of continuous improvement, learning, and responsible innovation. Required Experience, Education and Skills 8+ years of progressive product management experience, ideally including innovation initiatives or large‑scale technology modernization. Bachelor’s degree in business, marketing, technology, or a related field (or equivalent experience) Deep expertise in Product functions and customer experience, with solid understanding of insurance operations, underwriting, digital experiences, and product. Strong command of innovation methods, research techniques, and lean experimentation frameworks. Ability to apply AI/ML and analytics to product discovery and delivery (e.g., prototyping, evaluation, iteration) and scale what works responsibly. Skilled in designing and driving pilots for advanced technology solutions, including success metrics and change-management considerations. Demonstrated ability to translate experiment outcomes into insights and adoption plans that improve customer and agent experiences. Ability to embed experimentation and data-informed decision-making in cross-functional teams. Proven ability to apply modern tools (including AI-enabled capabilities) to improve decision-making and day-to-day execution. Advanced analytical and problem-solving skills, including data-driven evaluation and development of strategic recommendations. Exhibits exceptional intellectual curiosity and a relentless passion for continuous learning, consistently expanding upon an already strong foundation in AI to stay at the forefront of emerging technologies and innovation practices. Demonstrates a strong bias toward decisive action, consistently executing initiatives with exceptional speed and unwavering commitment to quality. Exceptional communication skills with the ability to synthesize complexity and influence diverse stakeholders. Proven leadership and effectiveness in highly matrixed environments. Excellent knowledge of analytics, AI/ML tools, prompt engineering (e.g., Microsoft 365/Copilot, SQL, SAS) and structured analysis and design techniques. What would make us excited about you? CPCU, Agile/Lean, Design Thinking, or recognized innovation credentials. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. #LI-SD1 . The national average salary range for this position is $136,890.00-$152,100.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $136,890.00-$182,450.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay. This job posting will be unposted on Thu, 2 Jul 2026. About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Lead a team to drive category strategies and manage vendor lifecycle across indirect procurement. | 10+ years procurement and sourcing experience, bachelor's degree, strong leadership and negotiation skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Sr. Manager, Strategic Sourcing - Remote Requisition Number R7677 Sr. Manager, Strategic Sourcing - Remote (Open) Location California - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Sr. Manager, Strategic Sourcing - Remote! Your Role: This role leads and develops a team of seven sourcing professionals while driving category strategies across the full vendor lifecycle in partnership with senior leadership. The scope spans multiple indirect procurement areas, including IT, Claims, Facilities, Professional Services, Marketing, and HR. You’ll be responsible for building strong stakeholder relationships, ensuring high-quality and timely sourcing support, and actively promoting the value of Procurement across the business. The role also oversees intake, triage, savings, sourcing pipeline, and diversity and sustainability initiatives, while enabling effective collaboration across the enterprise. Your Work: Spend Analysis & Contracts: Develops or oversees the development of short, medium and long term Category Spend Strategies focused on not just savings but vendor service optimization, knowledge transfer, brand alignment and various other soft Sourcing objectives. Acts as a mentor and leader for contract construction, negotiations, and policy interpretations for subordinates, clients, suppliers, and other stakeholders. Enables and develops expert level negotiation strategies for assigned contracts and categories. Leadership: Acts as a consultant and mentor for negotiating large, complex, and/or highly visible contracts and facilitates communication and process development between businesses, Legal and Sourcing. Establishes and drives client and supplier expectations for seeking win-win negotiations outcomes Hires, motivates and retains top talent Directs and assures the success of the goals and work of various levels of Sourcing specialists. Consults with clients at all levels to identify needs and requirements for changes to supply chain, suppliers, and enterprise supplier relationships; Develops and educates client on early engagement and benefit of category spend planning. Ensures that continuous improvements cause contract cycle times to improve and/or that the quality of delivered contracts improves over time; Seeks opportunities to enhance and/or expand the effectiveness of contracts and/or or the improvement of suppliers supporting the enterprise Advocates and champions for and of Sourcing both internally and externally. Sourcing Process: Works with clients, stakeholders, and suppliers to create documents that adhere to approved sourcing processes and other requirements; Conducts research and technical readings to elevate and improve the sourcing process; expert in collaborating and seeking best value solutions from suppliers; Determines best financial options as balanced against other demands Partners with stakeholders to ensure the needs of the business are sufficiently addressed and articulated; responsible for client satisfaction for delivered services Required Experience, Education and Skills 10+ years of relevant procurement, consultation, and sourcing experience Bachelor’s degree or 10 years equivalent business experience Excellent analytical, negotiation, project management, problem solving, and leadership skills Working knowledge of Microsoft Office tools and applicable business software Understands, drafts, and negotiates contracts at nearly any/all levels of complexity and/or dollar thresholds Knowledgeable and able to apply best practice methods, strategies, and operational options. Above average knowledge and understanding of industry contracting methods, operational norms, supplier demands, and market trends Professional presence Advance collaboration skills Ethics above reproach Outstanding writing and contractual drafting skills Major and complex deal negotiation experience Category Spend analysis expertise People leader Ability to present ideas and sell concepts Ability to build and manage high performing teams What would make us excited about you? Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities) Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.) Translates our enterprise strategy and priorities for their team members to connect to the bigger picture Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #li-sd1 Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits. Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration. Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. . The national average salary range for this position is $144,450.00-$160,500.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $144,450.00-$192,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay. This job posting will be unposted on Sat, 18 Apr 2026. About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Handle and settle commercial auto claims remotely, including investigation, evaluation, negotiation, and customer communication. | High school diploma or equivalent, customer service experience, ability to obtain adjuster license within 90 days, computer skills, and ability to work Pacific Time shifts. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Commercial Auto Claims Adjuster- Remote Requisition Number R7432 Commercial Auto Claims Adjuster- Remote (Open) Location Nevada - Home Teleworkers Additional Locations Arizona - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more} Job Information We are Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Auto Claims Adjuster. If you are a driven, adaptable, and organized individual with a desire to work in a fast-paced, innovative environment, we would love to hear from you. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. Your Role: As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster. Virtual, on-camera training: • Our paid training program is scheduled to begin on Monday, December 1st, 2025. • Training schedule: Monday-Friday from 8:00 am to 5:00 pm Pacific Time. Your work: • Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions. • Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish. • Takes inbound calls from customers and maintains an inventory of pending claims. • Conducts coverage and liability investigations. • Advises customers of available benefits, coverages, and liability outcomes. • Coordinates and oversees the claims process; keeping customers informed. • Negotiates estimating damages and supplements. • Validates reparability and monitors repairs. • Arranges towing, storage, and rental vehicles as needed. • Addresses subrogation and total loss responsibilities. • Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to. • Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence. • Supports other areas of claims as needed. • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). • Travels as needed for role, including divisional / team meetings and other in-person meetings. • Fulfills business needs, which may include investing extra time, helping other teams, etc. Required Experience, Education and Skills: • Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 10:30am-7:30pm PST, Monday-Sunday. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs. • High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features. • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training. • Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications. • Must meet work from home requirements including internet speeds and designated workspace. • Ability to type 30 wpm. What would make us excited about you? • Bachelor’s degree. • Two or more years of customer service experience preferred. Prior insurance claims experience also preferred. • Bilingual a plus! • Auto physical damage training and/or I-CAR or SCLA enrollment preferred. • Strong Customer Service skills for both internal/external customers. • Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively. • Strong oral and written communication skills. • Strong negotiation skills. • Active contributor to team success. At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. • COMMIT to being there for our customers and employees. • CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: careers.mobilitasinsurance.com. In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Jobs@mobilitasinsurance.com. As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group/Mobilitas is an equal opportunity employer. We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states is: $22.80 - $27.77 per hour. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. We are hiring remote positions anywhere in the United States except Hawaii and Alaska. #LI-JY1 .

Oversee and coordinate small to medium-complex programs ensuring alignment with strategic goals, manage resources, stakeholder communication, and deliver program reports. | Bachelor's degree, PMP certification or equivalent, 8+ years program/project management experience, proficiency with project management tools, strong leadership and communication skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Program Manager I - Remote Requisition Number R7371 Program Manager I - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager I. Join us and support CSAA IG in achieving our goals. Your Role: The Program Manager I oversees and coordinates small to medium-complex programs, managing project timelines, budgets, and resources to ensure successful delivery. They receive assignments as objectives and determine resource allocation to meet schedules and goals, working on issues that require evaluating various factors, including current business trends. Serving as an advisor to subordinates for meeting schedules and resolving technical problems, the Program Manager I also coordinates activities within a section or department, taking responsibility for results such as costs, methods, and staffing. This role demands a seasoned understanding of program management principles and the capability to handle multiple projects simultaneously. Your work: Ensure that all projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals. Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary. Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively. Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle. Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met. Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits. Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization. Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed. As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization. As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment. Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness. Required Experience, Education and Skills Bachelor's degree in related area or an equivalent combination of education and experience PMP/PMI certification or equivalent experience as a program manager for 8+years. 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects 7+ years Program/Project delivery experience Understanding of project management principles and methodologies (e.g., Agile, Waterfall). Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.). Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work effectively in a team environment. Strong attention to detail and accuracy. Experience with risk management and mitigation strategies. Strong problem-solving and decision-making abilities. Leadership and mentoring skills. Ability to influence and negotiate with stakeholders. Ability to adapt to changing project requirements and priorities. What would make us excited about you? Experience in one of CSAA IG’s business lines a plus Understanding of budgeting and financial management in project settings. Familiarity with quality management systems and processes. Proficiency in data analysis and reporting tools. Strong analytical and critical thinking skills. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com