CSAA Insurance Group, a AAA Insurer

Support and analyze insurance products using data-driven insights to guide strategic decisions and product development. | Requires 5+ years in data analysis, insurance or product management, proficiency in SQL, SAS, Excel, and experience with data tools like PowerBI, Snowflake, Python. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Insurance Product Analyst III - Remote Requisition Number R7496 Insurance Product Analyst III - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Product Analyst III! Join us and support CSAA IG in achieving our goals. Your Role: As a Product Analyst III, you’ll play a key role in driving profitable growth and shaping the future of our insurance products. You’ll use data-driven insights, strategic thinking, and cross-functional collaboration to help guide product performance and innovation across our portfolio. Your work: Performs moderately complex analysis to develop actionable and innovative recommendations that support growth and profitability targets. Proactively assesses market risks and opportunities, evaluating multiple possible solutions, and leveraging data-based insights to influence the decisions of executive leadership. Leverages analytical tools such as SAS, SQL, Microsoft Excel, Essbase to access and analyze large amounts of data (may also use other tools such as Snowflake, PowerBI, Python, etc.). Understands, monitors and communicates overall performance, trends, and strategic insights of personal lines auto and property products. Works cross-functionally with partners across the organization, including with Actuarial, Finance, State Product Management, Operations and others, to support the development, design, and implementation of new products, programs, and processes. Supports the development of business cases for new initiatives by synthesizing data, modeling scenarios, and evaluating financial impacts. Prepares and delivers clear, compelling presentations and reports tailored to diverse audiences, including leadership, regional partners, and external stakeholders. Identifies opportunities to streamline processes and improve analytical efficiency through automation, enhanced tools, or data governance improvements. This role may require occasional travel (<10%) to meet with internal teams or cross-functional partners. Required Experience, Education and Skills Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience 5+ years of directly related experience Superior research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses Adaptability and the capability of multi-tasking and strong time management Ability to make effective formal presentations Strong oral and written communication skills Ability to work in a team environment Ability to coach and mentor co-workers and give feedback as required What would make us excited about you? Master’s degree preferred. 5+ years of experience in product management, financial analysis, or a related insurance or data analytics role. Proven ability to analyze and interpret complex data and translate findings into actionable business insights. Proficiency in SQL, SAS, and Excel required; experience with Power BI, Snowflake, Python, or R strongly preferred. Strong business acumen and understanding of insurance products, with the ability to connect data insights to strategic objectives. Excellent communication and presentation skills, with the ability to tailor messaging to a variety of audiences. Demonstrated ability to work collaboratively across functions, manage multiple priorities, and deliver results in a fast-paced environment. A continuous improvement mindset – proactive, curious, detail-oriented, and motivated to innovate. Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-SD1 Knowledge, Skills and Abilities Required: Superior research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses Adaptability and the capability of multi-tasking and strong time management Ability to make effective formal presentations Strong oral and written communication skills Ability to work in a team environment Ability to coach and mentor co-workers and give feedback as required Preferred: Knowledge of insurance, accounting and rate-making concepts Proficiency in Microsoft Office Suite, SAS, SQL, Visual Basic and various structured analysis and design techniques Education, Work Experience, Licenses & Certifications Required: Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience Typically 5+ years of directly related experience Preferred: Advanced degree in related field and/or CPCU designation About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

| External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Commercial Product Manager - Remote Requisition Number R7457 Commercial Product Manager - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Insurance Product Manager to join our large account product and underwriting team. Your Work Evaluate established and start-up business accounts in rideshare, carshare, subscription auto, autonomous vehicle operations, and other emerging mobility and sharing economy markets. Determine account pricing based on risk attributes to attract and retain desirable business while meeting profitability targets. Analyze business financials, operations, inventory management, risk controls, employee training, and other key underwriting information. Collaborate with Forms, Legal, Finance and Claims teams to identify risk exposures and recommend appropriate insurance solutions. Contribute to the design and development of innovative insurance products. Assess underwriting profitability through analysis of loss runs, frequency and severity trends, and driver risk profiles. Monitor trends in the sharing economy and competitive landscape to develop solutions for emerging exposures. Build and maintain strong broker and client relationships, pursuing creative, client-focused strategies to drive new business opportunities. Engage regularly with executives, including negotiating with customers, influencing leaders, and representing the organization in strategic discussions. Required Experience, Education, and Skills Bachelor’s degree or equivalent combination of education and experience. 5-8 years of commercial auto insurance experience. 3-5 years of commercial product management or underwriting experience Proven expertise in underwriting and product management for medium to large business accounts. Strong knowledge of commercial lines products, contract terms, and regulations related to the sharing economy, mobility or other related sector. Experience designing usage-based insurance products. Comprehensive understanding of the insurance product lifecycle, competitive landscape, pricing strategies, profitability drivers, regulatory requirements, and surplus lines regulations. Excellent interpersonal and influencing skills. Ability to thrive in a fast-paced environment with strong problem-solving and multitasking capabilities. Self-starter with a proactive approach to identifying and addressing opportunities and challenges. What Would Make Us Excited About You Prior experience with additional commercial insurance lines such as general liability, reinsurance, excess liability, cargo, and property Expertise with alternative risk structures and risk financing including collateral and credit risk analysis, captive programs, fronting, etc End-to-end large account underwriting and account servicing experience CPCU certification or actuarial designation. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc Mobilitas Careers At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… · BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. · COMMIT to being there for our customers and employees. · CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. Mobilitas is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com

Handle and settle commercial auto claims remotely, including investigation, evaluation, negotiation, and customer communication. | High school diploma or equivalent, customer service experience, ability to obtain adjuster license within 90 days, computer skills, and ability to work Pacific Time shifts. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Commercial Auto Claims Adjuster- Remote Requisition Number R7432 Commercial Auto Claims Adjuster- Remote (Open) Location Nevada - Home Teleworkers Additional Locations Arizona - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more} Job Information We are Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Auto Claims Adjuster. If you are a driven, adaptable, and organized individual with a desire to work in a fast-paced, innovative environment, we would love to hear from you. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. Your Role: As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster. Virtual, on-camera training: • Our paid training program is scheduled to begin on Monday, December 1st, 2025. • Training schedule: Monday-Friday from 8:00 am to 5:00 pm Pacific Time. Your work: • Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions. • Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish. • Takes inbound calls from customers and maintains an inventory of pending claims. • Conducts coverage and liability investigations. • Advises customers of available benefits, coverages, and liability outcomes. • Coordinates and oversees the claims process; keeping customers informed. • Negotiates estimating damages and supplements. • Validates reparability and monitors repairs. • Arranges towing, storage, and rental vehicles as needed. • Addresses subrogation and total loss responsibilities. • Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to. • Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence. • Supports other areas of claims as needed. • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). • Travels as needed for role, including divisional / team meetings and other in-person meetings. • Fulfills business needs, which may include investing extra time, helping other teams, etc. Required Experience, Education and Skills: • Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 10:30am-7:30pm PST, Monday-Sunday. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs. • High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features. • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training. • Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications. • Must meet work from home requirements including internet speeds and designated workspace. • Ability to type 30 wpm. What would make us excited about you? • Bachelor’s degree. • Two or more years of customer service experience preferred. Prior insurance claims experience also preferred. • Bilingual a plus! • Auto physical damage training and/or I-CAR or SCLA enrollment preferred. • Strong Customer Service skills for both internal/external customers. • Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively. • Strong oral and written communication skills. • Strong negotiation skills. • Active contributor to team success. At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. • COMMIT to being there for our customers and employees. • CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: careers.mobilitasinsurance.com. In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Jobs@mobilitasinsurance.com. As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group/Mobilitas is an equal opportunity employer. We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states is: $22.80 - $27.77 per hour. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. We are hiring remote positions anywhere in the United States except Hawaii and Alaska. #LI-JY1 .

Oversee and coordinate small to medium-complex programs ensuring alignment with strategic goals, manage resources, stakeholder communication, and deliver program reports. | Bachelor's degree, PMP certification or equivalent, 8+ years program/project management experience, proficiency with project management tools, strong leadership and communication skills. | External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Program Manager I - Remote Requisition Number R7371 Program Manager I - Remote (Open) Location Arizona - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager I. Join us and support CSAA IG in achieving our goals. Your Role: The Program Manager I oversees and coordinates small to medium-complex programs, managing project timelines, budgets, and resources to ensure successful delivery. They receive assignments as objectives and determine resource allocation to meet schedules and goals, working on issues that require evaluating various factors, including current business trends. Serving as an advisor to subordinates for meeting schedules and resolving technical problems, the Program Manager I also coordinates activities within a section or department, taking responsibility for results such as costs, methods, and staffing. This role demands a seasoned understanding of program management principles and the capability to handle multiple projects simultaneously. Your work: Ensure that all projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals. Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary. Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively. Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle. Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met. Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits. Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization. Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed. As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization. As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment. Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness. Required Experience, Education and Skills Bachelor's degree in related area or an equivalent combination of education and experience PMP/PMI certification or equivalent experience as a program manager for 8+years. 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects 7+ years Program/Project delivery experience Understanding of project management principles and methodologies (e.g., Agile, Waterfall). Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.). Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work effectively in a team environment. Strong attention to detail and accuracy. Experience with risk management and mitigation strategies. Strong problem-solving and decision-making abilities. Leadership and mentoring skills. Ability to influence and negotiate with stakeholders. Ability to adapt to changing project requirements and priorities. What would make us excited about you? Experience in one of CSAA IG’s business lines a plus Understanding of budgeting and financial management in project settings. Familiarity with quality management systems and processes. Proficiency in data analysis and reporting tools. Strong analytical and critical thinking skills. Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including divisional / team meetings and other in-person meetings Fulfills business needs, which may include investing extra time, helping other teams, etc CSAA IG Careers At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation. Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group is an equal opportunity employer. If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. Must have authorization to work indefinitely in the US. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. #LI-JR1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com