Crunchyroll, LLC

Lead regional marketing operations across UCANZ, coordinating campaign plans, localized production workflows, readiness, partners, and continuous improvement. | Requires substantial relevant marketing or campaign operations experience, at least five years of people management, complex multi-market campaign delivery, a bachelor’s degree or equivalent, and strong cross-functional operations skills. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role The Senior Manager, Marketing Operations, UCANZ is responsible for turning global and regional marketing priorities into coordinated, localized, production-ready, and successfully delivered marketing activity across the United States, Canada, Australia, and New Zealand. You will own the regional execution layer of the marketing operating model, connecting UCANZ Marketing with Crunchyroll’s global capabilities across Integrated Planning, Campaign Operations, Marketing Production, and Marketing Delivery. You will ensure campaigns are operationally planned and dependencies are managed, and final materials are delivered accurately and on time across relevant channels and partners. A critical responsibility is end-to-end management of marketing initiatives across UCANZ. You will coordinate on regional adaptations, versioning, approvals, quality checks, and delivery for assets originating from global campaigns or created for regional initiatives, while partnering with Marketing teams on standards, technology, vendors, and quality frameworks. Core Areas of Responsibility UCANZ MARKETING OPERATIONS & EXECUTION Own the operational coordination of UCANZ marketing activity, translating global and regional strategies into executable plans, milestones, asset requirements, dependencies, and delivery schedules. Maintain an integrated view of regional marketing readiness and ensure activities move effectively from planning through execution and launch. Coordinate multiple campaigns, markets, asset types, stakeholders, and deadlines while maintaining clear ownership and accountability. Establish operating standards that enable accurate, timely, and scalable execution across UCANZ channels and partners. Anticipate execution risks, surface decisions, and proactively remove blockers that could affect quality, timing, budget, or campaign activation. REGIONAL INTEGRATED PLANNING Partner with Integrated Planning to incorporate regional priorities, launches, campaigns, tentpoles, local initiatives and market requirements into broader global marketing plans. Translate global plans into actionable UCANZ timelines, workstreams and readiness checkpoints. Provide early visibility into local requirements, resource constraints, partner specifications, and execution risks. Coordinate planning inputs across cross-functional teams, including Content, Social, CRM, Paid Media, Partnerships, Franchise, PR and other stakeholders to create one integrated regional view. Ensure campaign plans reflect regional priorities while leveraging common global processes, technology, production capabilities and standards. MARKETING PRODUCTION & ASSET COORDINATION Oversee the UCANZ marketing creative production pipeline to translate approved creative concepts into actionable production plans, including briefs, budgets, schedules, resources, and deliverables across video, photography, design, and campaign content. Partner with Marketing Production and Creative Services to communicate regional production and localization requirements early and define necessary versions, formats and specifications. Ensure global source assets are structured to enable efficient regional adaptation and avoid unnecessary duplication of production work. Coordinate region-specific materials when global assets do not meet UCANZ needs, including the operational interface between regional creative requirements and production resources. Maintain visibility into asset status, version control, approvals, dependencies, production milestones and final delivery. Support asset inventories, campaign trackers, creative briefs and shared sources of truth across the regional portfolio. MARKETING DELIVERY & PARTNER REQUIREMENTS Work with Marketing Delivery and Distribution Operations to ensure final global and localized assets are packaged, distributed and available to the correct regional destinations on time. Coordinate region-specific channel, platform, commercial partner, media, regulatory, language, and cultural requirements. Ensure partner specifications, deadlines and delivery needs are communicated early enough to be incorporated into production and delivery workflows. Provide clear escalation when assets are missing, incorrect, delayed, or unable to meet activation requirements. Partner with Partnerships and Channel teams to support accurate delivery across third-party and commercial partner environments. CAMPAIGN & ASSET READINESS Establish readiness checkpoints for priority campaigns and launches to validate source assets, localized versions, formats, approvals, metadata, specifications, and delivery destinations. Identify risks early and coordinate resolution across Campaign Operations, Marketing Production, and Marketing Delivery teams. Maintain clear visibility into asset availability, production milestones, delivery readiness, risks, and decisions required. Lead or facilitate operational check-ins, status reviews, and launch-readiness meetings across regional and global stakeholders. Support post-launch follow-up and ensure outstanding delivery or asset issues are documented and resolved. OPERATIONAL ISSUE MANAGEMENT & CONTINUOUS IMPROVEMENT Serve as the regional operational control point when marketing assets, production, or delivery issues threaten campaign execution. Coordinate cross-functional triage, maintain accountability through resolution, communicate impact and status, and escalate systemic issues to the appropriate global leaders. Track performance across campaign readiness, on-time asset availability, production delivery, error rates, rework, and recurring operational issues. Identify opportunities to simplify workflows, improve global-to-regional handoffs, reduce duplicate work, automate repetitive activity, and strengthen scalability. Develop reusable playbooks, templates, governance, and best practices that improve speed, visibility, quality, and collaboration across UCANZ and global teams. Support the development of operational capabilities, tools and processes that enable consistent execution across the region. In the role of Senior Manager, Marketing Operations, UCANZ, you will report to the Senior Director of Brand & Community, UCANZ . We are considering applicants for the location of Los Angeles or Dallas. About You We get excited about candidates, like you, because... 8+ years of experience in marketing operations, campaign operations, creative operations, marketing production, media operations, or a related field within entertainment, streaming, media, technology, or another global consumer business. 5+ years of people management experience. Demonstrated experience managing complex, multi-market marketing campaigns with dependencies across planning, creative production, asset management, and delivery. Experience coordinating both globally originated campaigns and locally originated marketing activity, operating effectively between central capabilities and regional business needs. Strong knowledge of marketing production workflows across digital, video, social, paid media, CRM, partner marketing, and promotional creative. Proven ability to coordinate across matrixed organizations and build effective relationships among regional teams and global functions. Excellent project and operational management skills, with the ability to manage multiple campaigns, markets, languages, asset types, dependencies, and deadlines simultaneously. Strong analytical and problem-solving skills, with demonstrated ability to identify execution risks early and drive issues through resolution. Excellent communication and stakeholder-management skills, including the ability to influence across functions, cultures, and time zones. High attention to detail and a strong commitment to brand consistency, executional excellence and the fan experience. Familiarity with campaign management, project management, digital asset management, and marketing-delivery platforms. Experience working with creative agencies, production partners, media agencies, and external distribution or commercial partners is a plus. Demonstrated experience improving marketing workflows through standardization, automation, operational metrics, and root-cause analysis. Experience in anime, entertainment, streaming, television, gaming, or another global content-led consumer business is highly preferred. Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent experience. About the Team The UCANZ Marketing Operations team is the connective tissue between Crunchyroll’s global marketing capabilities and the regional teams bringing campaigns to fans across the United States, Canada, Australia, and New Zealand. We partner across planning, production, delivery, and channel teams to turn ambitious global and regional priorities into coordinated, culturally relevant, launch-ready marketing experiences. Our work ensures the right assets reach the right audiences, partners, and platforms with the quality, speed, and local nuance needed to create meaningful fan impact. We measure success through seamless campaign execution, on-time asset readiness, strong localization quality, and scalable ways of working that help teams move faster together. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Lead the global lifecycle marketing operating model and technical foundation, including customer engagement platforms, data systems, and journey operations. | Requires 10+ years in lifecycle marketing, CRM, or marketing technology, including 5+ years of leadership, deep Braze or similar platform expertise, and experience with global, high-volume digital operations. | ABOUT CRUNCHYROLL Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! ABOUT THE ROLE As the Director, Lifecycle Technology & Operations, you will lead the global operating model and technical foundation that enables Lifecycle Marketing to deliver personalized, data-driven customer experiences at scale. You will oversee global Lifecycle Operations while serving as the primary Lifecycle business owner for our customer engagement and orchestration platform and the broader technology and data ecosystem that powers customer engagement. Today, Braze sits at the center of that ecosystem. You will define platform strategy and stewardship; journey and campaign operations; customer data and audience capabilities; personalization and decisioning; governance; automation; capacity; and partner delivery. This will build capabilities that can scale globally while supporting the needs of individual regions and markets. Sitting at the intersection of Lifecycle Marketing, Marketing Technology, Data, Product, and Operations, this role combines ownership of the technical foundation that powers Lifecycle with leadership of the operating model that brings it to life. You will partner closely with Marketing, Martech, Product, Engineering, Data Engineering, Analytics, and regional teams, serving as the connective tissue among customer strategy, platform capabilities, data, and execution. You will bring strong operational leadership with meaningful technical depth and experience operating at a global scale. You will help build the next stage of Lifecycle Marketing by building a high-performing global operation, shaping the Lifecycle technology roadmap, evolving our customer engagement and orchestration capabilities, diagnosing data and platform issues, and creating processes that enable global strategies to be efficiently localized across markets, languages, channels, and regulatory environments.  CORE AREAS OF RESPONSIBILITY LIFECYCLE TECHNOLOGY & PLATFORM LEADERSHIP * Serve as the primary Lifecycle business owner and technical subject-matter expert for Braze and the broader Lifecycle technology ecosystem, with deep working knowledge of Braze Canvas and campaign architecture, Liquid, Catalogs, Connected Content and API integrations, segmentation, personalization, experimentation, channel configuration, and AI-enabled decisioning and orchestration capabilities; own platform strategy, governance, configuration standards, roadmap priorities, tooling, consumption, and ongoing platform health. * Partner directly with Martech, Product, Engineering, and Data Engineering to define and operationalize the events, attributes, APIs, data contracts, and integrations required to build trigger-based Lifecycle journeys in Braze, including API-based ingestion and utilization of content and metadata to power real-time, contextually relevant intervention messaging across global and regional teams. * Serve as Lifecycle’s dedicated partner to the Braze Technical Account team, leading enhancement discovery, technical recommendations, platform adoption, and roadmap planning; translate emerging Braze and AI capabilities into prioritized use cases and regularly share roadmap implications, recommendations, and enablement guidance with cross-functional Lifecycle Directors and Leadership. * Establish best practices for journey architecture, event-driven messaging, segmentation, channel orchestration, experimentation, personalization, and reusable platform capabilities. * Maintain a strong understanding of how our customer engagement and orchestration platform connects to Product, customer data platforms, content systems, analytics, reporting, and downstream destinations, and identify opportunities to improve or simplify the ecosystem. GLOBAL LIFECYCLE OPERATIONS * Lead the global operating model supporting Lifecycle teams and programs across regions and markets, including subscription journeys and automations, regional marketing, ecommerce, games, manga, theatrical, events, and the broader Crunchyroll fan ecosystem. * Own the end-to-end operational process from intake and prioritization through audience development, campaign and journey build, QA, deployment, monitoring, and optimization. * Build scalable campaign and journey operations that allow global strategies and capabilities to be efficiently adapted and localized across markets, languages, channels, and regulatory requirements while maintaining speed, quality, and consistency. * Build and continuously improve a flexible delivery model across internal teams, regional resources, agency partners, offshore resources, specialized technical expertise, and automation. * Establish clear standards for prioritization, capacity management, development, QA, launch readiness, documentation, incident management, and operational performance—continually improving speed, quality, reliability, and efficiency. LIFECYCLE DATA, AUDIENCES & PERSONALIZATION * Own Lifecycle Marketing requirements for the events, attributes, audiences, preferences, behavioral signals, content data, and other customer inputs needed to power personalized experiences across markets. * Partner with CDI, Data Engineering, Martech, Product, and Analytics to identify data gaps, improve signal quality and observability, and prioritize instrumentation and integration needs. * Enable increasingly sophisticated audience creation, behavioral triggers, content affinity, personalization, decisioning, and next-best-action capabilities that can be applied globally while allowing for regional and market-level relevance. * Translate customer and marketing strategies into clear data and technical requirements and help ensure Lifecycle-critical data is reliable, measurable, and fit for purpose. GOVERNANCE, AUTOMATION & SCALE * Reimagine and maintain global governance for customer communications, including messaging hierarchy, prioritization, frequency management, consent and preferences, suppression logic, and cross-channel coordination. * Define scalable global standards for campaign quality, approvals, deliverability, accessibility, localization readiness, documentation, and operational controls, while accommodating market-specific requirements where needed. * Identify and implement practical applications of automation and AI across audience creation, journey development, QA, personalization, content production, workflow management, reporting, and knowledge management. * Continuously evaluate new platform capabilities and emerging technologies, helping move high-value opportunities from pilots into repeatable, scalable solutions across markets. TEAM & CROSS-FUNCTIONAL LEADERSHIP * Build, develop, and lead a high-performing Lifecycle Technology & Operations team with strong capabilities across platform enablement, journey development, campaign operations, data quality, and operational governance. * Manage agency and external partner performance across quality, throughput, cost, technical capability, service levels, and continuous improvement, building partners toward greater autonomy and accountability. * Serve as a key connector between global Lifecycle Marketing, regional teams, and technical partners, translating marketing ambition into technical requirements while helping marketers understand platform capabilities, constraints, and opportunities. * Influence cross-functional technology and data roadmaps by clearly articulating Lifecycle use cases, customer impact, regional requirements, dependencies, operational needs, and measurable business value. In the role of Director, Lifecycle Technology & Operations, you will report to the VP, Lifecycle Marketing. We are considering applicants for the locations of Los Angeles or Dallas.   ABOUT YOU We get excited about candidates, like you, because... * 12+ years of experience across Lifecycle Marketing Operations, CRM Operations, Marketing Technology, Marketing Operations, customer engagement platforms, or related disciplines within a scaled consumer business. * 5+ years of experience leading teams, complex marketing operations, or technical marketing programs, including management of internal and external resources. * Demonstrated experience leading Lifecycle, CRM, Martech, or marketing operations across multiple regions and markets, including building global capabilities that support localization, regional requirements, and market-specific execution. * Deep experience with Braze ESP, including journey orchestration, segmentation, behavioral triggers, personalization, experimentation, and multi-channel execution. * Technical understanding of JavaScript and HTML, with the ability to use both to configure and support lifecycle marketing-platform experiences and integrations. * Hands-on experience setting up, managing, and troubleshooting data connections in Databricks to support reliable data pipelines, integrations, audience activation, and downstream marketing-platform use cases. * Strong technical fluency across customer data architecture, events, attributes, audiences, APIs, integrations, data pipelines, identity, and data-quality monitoring. * Experience serving as a platform owner, senior business stakeholder, or highly technical operator responsible for how a customer engagement or marketing automation platform is configured, governed, used, and evolved. * Demonstrated ability to translate customer and marketing needs into technical requirements, platform capabilities, roadmaps, and scalable solutions. * Experience partnering closely with MarTech, Product, Engineering, Data Engineering, Analytics, Marketing, and regional teams to deliver new customer-facing and operational capabilities. * Experience supporting global localization across markets. * Proven experience designing and improving global operating models, including intake, prioritization, resource and capacity management, QA, governance, deployment, and incident management. * Experience managing agencies, offshore teams, vendors, budgets, and technology or platform investments. * Strong understanding of customer-contact governance, deliverability, suppression logic, consent and preference management, privacy, and operational risk across complex markets. * Demonstrated success advancing personalization, automation, experimentation, decisioning, or real-time customer engagement capabilities. * Ability to move comfortably between marketing, operational, data, and technical conversations and translate complex concepts for different audiences. * Strong cross-functional leadership, influencing, program management, and problem-solving skills within complex, matrixed, global organizations. * Experience within streaming, subscription, entertainment, gaming, ecommerce, media, or another high-volume digital consumer business is strongly preferred. * Experience applying AI or emerging marketing technologies to improve scale, efficiency, or customer experience is strongly preferred. * Passion for anime, entertainment, or fandom-driven businesses is a plus. ABOUT THE TEAM Lifecycle Marketing is part of Crunchyroll’s broader Growth organization and is responsible for building deeper, more relevant relationships with fans throughout their journey with Crunchyroll. Our team works globally across membership engagement and retention, regional title marketing, ecommerce, games, manga, theatrical, events, and other parts of the Crunchyroll fan experience. We partner closely with Product, Martech, Data, Analytics, Content, and regional teams to connect those experiences through increasingly personalized, data-driven customer communications. Lifecycle Technology & Operations provides the operational and technical foundation that makes that work scalable, reliable, locally relevant, and increasingly sophisticated across global markets. WHY YOU WILL LOVE WORKING AT CRUNCHYROLL In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: * Receive a great compensation package including salary plus performance bonus earning potential, paid annually. * Flexible time off policies allowing you to take the time you need to be your whole self. * Generous medical, dental, vision, STD, LTD, and life insurance * Health Saving Account HSA program * Health care and dependent care FSA * 401(k) plan, with employer match * Employer paid commuter benefit * Support program for new parents * Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid ABOUT OUR VALUES We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value * Courage. We believe that when we overcome fear, we enable our best selves. * Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. * Kaizen. We have a growth mindset committed to constant forward progress. * Service. We serve our community with humility, enabling joy and belonging for others. OUR COMMITMENT TO DIVERSITY AND INCLUSION Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs [https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs] Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf [https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf] Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Lead global supply chain and manufacturing strategies for collectibles, managing sourcing, production, and inventory to ensure high-quality product delivery. | 8+ years in supply chain or manufacturing with global supplier management experience, bachelor's degree, and ERP plus Excel proficiency required. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role In the role of Supply Chain & Manufacturing Manager, Collectibles, you will report to the Senior Manager, Global Operations. We are considering applicants for the location of Dallas, TX. As the Supply Chain & Manufacturing Manager, Collectibles, you will be responsible for developing and leading the end-to-end global supply chain and manufacturing strategy and execution for Crunchyroll's Collectibles business. You will oversee global sourcing, supplier selection and development, manufacturing operations, production planning, inventory management, logistics, and operational readiness to ensure products are delivered on time, within budget, and to the highest quality standards. You will work cross-functionally with Product Development, Creative, Licensing, Planning, Sales, Finance, and Distribution. You will drive operational excellence through strategic supplier partnerships, scalable processes, and data-driven decision-making. By serving as the operational bridge between Product Development, Creative, Licensing, and global manufacturing partners, you will ensure innovative collectible products are successfully translated from concept into high-quality products delivered to fans worldwide. You will proactively identify operational risks, optimize cost and inventory performance, and build a resilient global supply chain that supports the continued growth of the Collectibles business. Core Areas of Responsibility Supply Chain & Manufacturing Leadership Develop and execute global supply chain and manufacturing strategies that support product launches and long-term business growth. Lead end-to-end supply chain and manufacturing operations from product development through final product delivery. Develop production plans and manufacturing schedules aligned with product launch timelines. Drive continuous improvement initiatives that improve operational efficiency, scalability, and overall supply chain performance. Global Sourcing & Manufacturing Build and manage strategic relationships with global manufacturing partners and suppliers. Identify, evaluate, and onboard manufacturing partners capable of supporting Crunchyroll's quality, cost, capacity, and delivery objectives. Lead supplier performance reviews, issue resolution, and recovery plans. Partner with suppliers to optimize quality, cost, lead times, manufacturing efficiency, and scalability. Identify and mitigate supply chain risks while ensuring operational readiness across all product launches. Cross-Functional Leadership Provide supply chain leadership on manufacturing feasibility, inventory strategy, production schedules, and operational risk. Support business planning through forecasting, KPI reporting, and data-driven decision making. Inventory & Financial Performance Partner with Planning and Logistics teams to optimize inventory investments while maintaining product availability. Manage supply chain budgets and identify opportunities to improve margins, reduce costs, and increase operational efficiency. Monitor key performance indicators, including supplier performance, inventory health, production schedules, cost performance, and on-time delivery. About You We get excited about candidates, like you, because... 8+ years of experience in supply chain, manufacturing, operations, sourcing, or product operations. Experience managing global suppliers and international manufacturing partners. Demonstrated success leading cross-functional initiatives in a fast-paced environment. Strong analytical, project management, negotiation, and communication skills. Advanced proficiency with Microsoft Excel and experience with ERP systems. Experience in consumer products, collectibles, licensed merchandise, entertainment, and accessories. Experience supporting global product launches and international supply chains. Experience with NetSuite, SAP, Oracle, or similar ERP platforms. Bachelor's degree in Supply Chain Management, Manufacturing,Operations, or related field, or equivalent experience. About the Team Crunchyroll’s Global Operations team brings collectibles from concept to fans worldwide—leading global sourcing, manufacturing, production planning, inventory, logistics, and operational readiness to enable launches that meet quality, cost, and delivery goals. We coordinate demand planning and logistics, manage operational risk, and build scalable processes that help deliver exceptional fan experiences. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Design and operate scalable, reliable media delivery systems with multi-cloud and CDN infrastructure ensuring performance and incident management. | 5+ years building large-scale distributed systems with proficiency in TypeScript, AWS, Infrastructure as Code, and CDN architectures. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role As a Software Engineer III on the Media Delivery team, you will design, build, and operate highly reliable systems that stream video content to millions of Crunchyroll customers around the world. Positioned at the intersection of software engineering, cloud infrastructure, networking, and delivery, you will build fault-tolerant media replication and delivery across multi-cloud origins and global CDNs. You will drive maximizing availability, resilience, performance, security, and efficiency through automation and deep observability. What You'll Do Architect and operate scalable content replication systems and multi-origin storage to ensure playback resilience. Build multi-CDN delivery infrastructure to intelligently route global traffic based on performance, availability, and cost. Design fault-tolerant AWS and GCP cloud architectures that remove single points of failure in the delivery path. Develop high-volume networking solutions between cloud origins, CDNs, and playback services. Automate infrastructure provisioning, deployment, and recovery using Infrastructure as Code (IaC). Implement end-to-end observability (metrics, tracing, logging, SLOs, and alerts) to rapidly resolve playback issues. Harden platform security by proactively scanning for vulnerabilities and building secure-by-default infrastructure. Enhance reliability using automated health detection, failover, and self-healing mechanisms. Own full end-to-end service lifecycles, including design, deployment, on-call incident response, and continuous optimization. Troubleshoot complex production delivery issues across software, infrastructure, networks, and vendor partners. Collaborate with external CDN and cloud providers to optimize performance and resolve delivery bottlenecks. Participate in design reviews and code reviews to maintain high engineering standards for scale and maintainability. What Success Looks Like In this role, you will own and drive: High playback uptime and minimal user impact during infrastructure or vendor failures. Robust multi-origin and multi-CDN automated failover capabilities. Rapid incident detection and resolution via Datadog observability and actionable alerts. A secure platform with minimized vulnerability risks across core services. Reduced operational toil through IaC automation and self-healing systems. Cost-effective infrastructure efficiency that maintains top-tier streaming quality. Strong operational readiness, comprehensive runbooks, and clear ownership. About You We encourage you to apply if you meet the following requirements: 5+ years of experience building and operating large-scale distributed systems. Proficiency in TypeScript (or another modern language) for application services and infrastructure automation. Production experience with AWS cloud infrastructure (GCP experience is a plus). Hands-on experience with Infrastructure as Code (IaC) tools and best practices. Experience operating high-volume CDN architectures (e.g., Fastly, Akamai, Google Media CDN, Cloudflare). Solid understanding of networking fundamentals (DNS, HTTP, TLS, caching, load balancing, routing). Background in designing high-throughput, low-latency delivery architectures across regions and external networks. Experience with Datadog (or similar tools) configuring metrics, logs, traces, SLOs, and alerts. Knowledge of cloud and application security principles integrated throughout design and operations. Proven track record of diagnosing and fixing complex production incidents across software and vendors. Strong ownership mindset with willingness to participate in on-call rotations and incident response. Clear technical communication and effective collaboration skills across cross-functional engineering teams. About the Team The Media Delivery team sits within Video Platform Engineering, driving the infrastructure that powers Crunchyroll's global streaming experience. We build and maintain global CDN networks, cloud origins, replication pipelines, and delivery services designed for high availability, security, and low latency. We partner closely with Content Pipeline, Content Protection, Playback, Security, and cloud partners to deliver high-quality media seamlessly to all device platforms. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - San Francisco, CA $169,000—$211,300 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Design and evolve scalable backend systems and lead architectural decisions for distributed systems to improve discovery and reliability. | Requires 8+ years building large-scale backend microservices with strong distributed systems and cloud-native technology experience. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role The EDGE Discovery team at Crunchyroll is focused on powering content discoverability experiences across the platform. We build and evolve the backend systems that enable anime fans worldwide to seamlessly discover, browse, search, and engage with Crunchyroll’s catalog through personalized, highly scalable experiences. Our systems power critical user journeys, including home page personalization, search, recommendations, metadata delivery, content ranking, and discovery APIs across all Crunchyroll platforms and devices. We operate at the intersection of backend platform engineering, large-scale distributed systems, and machine-learning enablement, with a strong focus on performance, scalability, relevance, and reliability. As a Backend Senior Engineer, you will help drive the technical direction and architecture of the services that power Crunchyroll’s discovery ecosystem. You will partner closely with engineering, product, data, and machine learning teams to build highly scalable backend platforms that improve content discoverability and user engagement while enabling teams to iterate quickly and safely. This role is ideal for someone who enjoys solving complex challenges in distributed systems, scaling high-traffic backend services, and building systems that directly impact how millions of users discover and experience content. Experience building backend systems for large-scale streaming, media, or other consumer content platforms is strongly preferred for this role. What You Will Be Doing Design, develop, and evolve scalable backend systems that power search, recommendations, personalization, and content discovery experiences across Crunchyroll platforms Lead architectural decisions for distributed systems with a focus on scalability, low latency, resiliency, observability, and operational excellence Build and optimize APIs, metadata services, indexing pipelines, ranking systems, and recommendation infrastructure that support high-throughput user experiences Partner closely with product, machine learning, data, and platform teams to improve discovery relevance, personalization quality, and experimentation capabilities Drive backend platform improvements that enhance developer productivity, deployment safety, and service reliability Define and implement engineering best practices around API design, data consistency, caching strategies, asynchronous processing, resiliency, and monitoring Identify and proactively address performance bottlenecks, scaling challenges, and operational risks across discovery systems Support experimentation and A/B testing frameworks that enable rapid iteration on discovery and recommendation experiences Mentor engineers and provide technical leadership through design reviews, architecture discussions, and cross-team collaboration Influence long-term technical direction and build alignment across multiple engineering organizations Champion engineering excellence through pragmatic improvements to tooling, automation, documentation, and operational workflows About You We are looking for a highly motivated engineer with deep backend engineering expertise and a strong track record of building scalable distributed systems. To be successful in this role, you should have: 8+ years of experience designing and building large-scale backend systems and microservices architectures Strong proficiency in backend development, distributed systems design, API architecture, and cloud-native technologies Experience operating high-traffic services in production environments with strong understanding of scalability, fault tolerance, observability, and reliability engineering principles Strong experience with large-scale video streaming, media, or consumer content platforms, including an understanding of the performance, reliability, and scale requirements of streaming user experiences Experience with search systems, recommendation platforms, personalization systems, metadata services, or large-scale content delivery architectures, preferably in a streaming environment Strong understanding of caching strategies, asynchronous processing, event-driven architectures, and distributed data consistency patterns Experience with AWS or similar cloud platforms, including modern infrastructure and deployment patterns Familiarity with experimentation platforms, analytics pipelines, or machine learning integration workflows is a plus Experience improving engineering productivity through platform capabilities, automation, tooling, or developer experience initiatives Excellent problem-solving, communication, and technical leadership skills Proven ability to collaborate effectively across engineering, product, platform, and data organizations Ability to influence technical direction and drive alignment in highly cross-functional environments Strong sense of ownership and empathy for both internal engineering teams and end-user experience About the Team The EDGE Discovery team is responsible for the backend systems and platform capabilities that power content discovery across Crunchyroll. We enable personalized and scalable user experiences through search, recommendations, metadata services, ranking systems, and discovery APIs, helping fans connect with the content they love. Our team focuses on building resilient, scalable, and high-performance backend services that support millions of users globally in a rapidly evolving content ecosystem. We value ownership, collaboration, experimentation, and continuous improvement while working closely with cross-functional partners to shape the future of content discovery at Crunchyroll. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - San Francisco, CA $203,400—$235,000 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Manage and scale edge services and networking technologies to ensure a secure, fast, and reliable streaming platform, collaborating with teams on infrastructure projects and automation. | Bachelor's degree and 8+ years experience including 5 years in edge infrastructure, proficiency in AWS, Infrastructure as Code, and traffic management tools. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role As a Senior Software Engineer within the Infrastructure team, you are a key person in managing and scaling the systems and services that power our streaming platform with a focus on our edge services and networking technologies. Your expertise enables you to take on complex challenges independently and create scalable solutions that meet our customers' needs. You will work with other members of Infrastructure Engineering and delivery teams to lead projects, driving them forward to completion and ensuring that the platform processes and best practices are being followed. In close collaboration with other engineers, you will be responsible for ensuring our traffic management and cloud networking architecture are secure, fast, and reliable. You are expected to take initiatives to improve what we do overall, introduce new technologies and processes when it is needed and share knowledge across teams. You will report to the Senior Manager, Infrastructure Engineering. About You You have an in-depth understanding of cloud networking, software, and DevOps methodologies, automation, and infrastructure as code. Your experience in designing, building, and scaling high availability systems shows your commitment to operational excellence. You excel in a collaborative environment and can work well with your teammates, providing a good example to other engineers to achieve high quality and standards in everything they do. Requirements: At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar. 8+ years of experience working in production-level environments with at least 5 years directly engineering edge infrastructure and networks as a DevOps/SRE Proficient in AWS cloud technologies, coupled with Infrastructure as Code (IaC) such as Pulumi and Terraform Proven experience managing global traffic via Cloudflare or other traffic manager, including DNS, CDN, and intelligent load balancing to optimize application performance Demonstrated ability to secure cloud-native environments using Cloudflare’s suite of tools, specially WAF, DDos mitigation, and Zero Trust access polices. Able to proactively analyze Cloudflare traffic patterns and metrics to rapidly troubleshoot global delivery failures, caching conflicts, and origin-to-edge connectivity bottlenecks Proven experience architecting and automating secure, scalable cloud networks, including VPCs, subnets and routing Demonstrated ability to implement robust load balancing, DNS strategies, and granular access controls to ensure secure, performant cloud-native communication Able to investigate and resolve complex cloud connectivity issues, leveraging logs and metrics to remediate latency, routing anomalies, and packet loss in high-traffic environments. Experience in GitOps practices and CI/CD. Experience managing Linux based infrastructure. Experience with CDN and caching technologies including AWS CloudFront. Experience working with and guiding Software Engineers in production best practices, sharing knowledge across teams and teammates. Experience in at least two or more programming languages Able to accommodate periodic off-hour meetings with the international team members. Excellent communication skills and ability to collaborate with stakeholders. Participate in an on-call and developer support rotations. Pluses: Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery. Proficiency in TypeScript Familiarity with big data and payments domain. Understand security concepts such as cryptography, authentication, authorization, and security protocols. Familiarity with Datadog Familiarity with GitHub Actions About the Team At Crunchyroll, our Core Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - Los Angeles, CA $183,400—$229,200 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Lead cross-team security initiatives and integrate security into engineering workflows to protect the platform at scale. | Principal-level technical leadership with strong application security, cloud infrastructure, and DevSecOps background, plus effective cross-functional influence and executive communication. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role Crunchyroll is growing and evolving, creating both new opportunities and new challenges as it protects millions of anime fans worldwide. We are looking for a security leader who wants to shape how engineering builds and operates securely at scale--while still shipping quickly and with high quality. In this Principal-level, hands-on Security Director role, you will report to the SVP of Engineering. You will connect strategy to execution by turning security goals into secure-by-default systems and practices that teams actually use. You will partner with engineering leaders and senior ICs to reduce friction, define priorities, and drive consistent follow-through, protecting our fans and our platform without sacrificing delivery velocity. Success will be through influence and enablement. You will also periodically build proof of concept solutions that make it easier for teams to adopt the right security patterns, such as reference implementations and tooling integrations. This position is based in Los Angeles, California. We work a hybrid schedule and are in-office three days a week: Tuesday, Wednesday, and Thursday. Core Areas of Responsibility In this role, you will be a force multiplier for engineering, setting the direction, building key parts, and ensuring follow-through so security becomes a durable part of how Crunchyroll ships. You will own the engineering-facing mechanisms that make security real in day-to-day delivery: Security execution at scale: Drive adoption of required controls across engineering by establishing clear engineering playbooks, paved paths, and secure-by-default platform capabilities that can be consistently adopted across services, regardless of engineering domain. Design-time security embedded in engineering workflows: Ensure threat modeling and security architecture considerations are built into how engineering designs and ships using approved patterns and reference architectures as the default starting point. Practical requirements shaping: When requirements are infeasible or disproportionately costly, you'll drive early escalation and propose alternatives (sequencing, compensating controls, platform changes) so we maintain momentum without accepting unmanaged risk. Cross-team alignment and escalation: Identify cross-domain architectural risks and drive resolution across teams, bringing the right stakeholders together and escalating when tradeoffs require executive judgment. Vulnerability closure and systemic risk reduction: Run the operating rhythm across engineering for vulnerability intake, triage, ownership assignment, remediation planning, verification, and escalation. Ensure timely fixes and eliminate repeat issue classes through platform/tooling improvements. Tooling integration and evidence readiness: Partner with engineering teams to integrate enterprise security tooling into CI/CD and production environments, and ensure engineering can reliably produce evidence of compliance in a low-friction, automated way. Incident readiness and closure: Improve security incident preparedness in engineering (runbooks, exercises, detection hooks) and ensure post-incident actions translate into durable engineering improvements. Partner with Global Security for execution: Serve as the primary engineering counterpart to Global Security, translating enterprise policies, controls, tooling, and compliance requirements into adoptable engineering practices and roadmaps, and feeding back where standards need better patterns, automation, or sequencing to scale. What success looks like Success in this role is not about managing security reviews, success is measurable engineering outcomes: Security controls are implemented broadly with minimal friction because the secure path is well defined Vulnerabilities have clear owners, predictable remediation, and decreased recurring issues Security is incorporated into roadmap planning and architecture decisions by default About You We get excited about candidates like you, because … You exhibit Principal-level technical leadership with a proven track record of leading cross-team security initiatives through influence, clarity, and shipping real systems—not just policies. You have strong application security fundamentals such as: authn/authz, session security, secure API design, data protection, threat modeling, and secure SDLC practices. You are a practical risk manager, with the ability to prioritize, measure tradeoffs, and create guardrails that teams actually adopt. You have cloud & platform security experience such as: IAM concepts, secrets management, key management, service-to-service auth patterns, and logging/detection fundamentals. You have a DevSecOps and automation mindset and have experience integrating security checks into CI/CD with minimal developer friction. You exhibit depth in vulnerability management, knowing how to triage, develop remediation strategies, verify fixes, all while partnering with teams to close the loop quickly. You have excellent communication skills including concise, executive-ready writing and strong technical coaching abilities for engineers. Preferred, but not required: Experience with streaming/media security and DRM ecosystems and output protection concepts. Experience with mobile and device ecosystems (iOS/Android/TV devices), including secure storage patterns and platform attestation. Familiarity with reverse engineering tools and client hardening/anti-tamper approaches. Exposure to privacy/security compliance partnerships (GRC) and working with legal/product on policy requirements. About the Team Crunchyroll Engineering builds the systems that power discovery, playback, commerce, and partner device integrations for anime fans worldwide. We operate across a diverse ecosystem of devices, platforms, and services, and we value autonomy, ownership, and high-leverage engineering. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - Los Angeles, CA $249,000—$305,000 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Design and maintain backend services and APIs focused on secure video playback and content protection. | 5+ years backend development experience with TypeScript or Go, cloud platform expertise, and knowledge of video streaming and distributed systems. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role In the role of Video Playback Services Software Engineer III, you will report to the Senior Engineering Manager, Playback Services. As a Software Engineer III on the Playback Services team, you will help accelerate critical initiatives aimed at reducing playback latency, bolstering streaming security, and refining the customer experience through better content availability and publishing workflows. A primary focus for this role will be advancing Content Protection / Security initiatives. In this role, you will: Design, build, and improve backend services and APIs that support secure, reliable video playback. Take ownership of projects that improve content protection and security services, playback latency, streaming security, content publishing, and avails testing. Deliver well-scoped projects from design through deployment, balancing speed, quality, and long-term maintainability. Collaborate with product, QA, and adjacent engineering teams to ship high-quality features and operational improvements. Strengthen the team’s ability to support and evolve content protection and security-related systems by contributing in a specialized area that is critical to future roadmap execution. Participate in on-call and incident response, helping expand coverage and improve response effectiveness over time. Debug and resolve moderate to complex production issues related to video delivery, entitlement, configuration, service health, or content protection / security flows. Contribute to code reviews, design discussions, testing practices, and technical documentation to improve overall engineering quality. Identify technical risks and dependency gaps early, then work with the right stakeholders to drive them to closure. Help increase delivery velocity by contributing pragmatic solutions, dependable execution, and durable service improvements. About You You're a great fit for this role if you: Have 5+ years of professional software development experience building backend services in production environments. Have strong experience with backend programming languages such as TypeScript, Go, or similar. Have hands-on experience with cloud platforms like AWS or GCP and are comfortable working with distributed systems in production. Understand video streaming fundamentals, APIs, backend service architecture, and the operational realities of delivering playback at scale. Can independently own well-scoped projects from design to deployment and make sound technical decisions with the right stakeholder input. Are comfortable working in systems related to content protection, entitlement, secure content access, or adjacent playback security concerns. Can debug moderate to complex service issues and improve systems through testing, documentation, observability, and maintainable design. Communicate clearly, collaborate effectively across functions, and proactively surface risks, trade-offs, and dependency concerns. Are motivated by improving delivery velocity, strengthening operational coverage, and helping build redundancy in critical technical domains. About the Team The Video Platform teams build the systems that power Crunchyroll’s most important user experience: watching video. From ingestion to playback, we work on highly scalable systems that deliver video across mobile, desktop, and connected devices. The Playback Services team focuses on the backend systems that support the player, including configuration, telemetry, and playback optimization. As an SWE III, you’ll start contributing to these systems with guidance and grow your expertise over time Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Best-in class medical, dental, and vision private insurance healthcare coverage Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP) Free premium access to Crunchyroll Professional Development Company's Paid Parental Leave up to 26 weeks for birthing parents up to 12 weeks for non-birthing parents Hybrid Work Schedule Paid Time Off Flex Time Off 5 Yasumi Days Half-Day Fridays during the summer Winter Break #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - San Francisco, CA $16,900—$205,000 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Design, develop, and optimize high-performance streaming applications and contribute to shared client architecture and reusable frameworks. | At least 2 years professional experience with large-scale client-side applications, strong proficiency in TypeScript, JavaScript, and frontend frameworks like React, Vue, or Angular. | About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role We are seeking an experienced Frontend Engineer to help build and evolve Crunchyroll's connected-device applications. In this role, you will develop and maintain high-performance streaming experiences on Roku while contributing to shared client architecture, reusable application frameworks, and cross-platform capabilities used across connected devices. You will collaborate closely with product managers, designers, QA engineers, and fellow software engineers to deliver scalable, reliable, and user-focused experiences. The ideal candidate combines strong development experience with modern software engineering practices and a solid understanding of TypeScript, client-side application architecture, and maintainable frontend systems. In the role of Software Engineer II, Frontend, you will report to the Senior Engineering Manager, LRX Core. We are considering applicants for the location(s) of San Francisco, CA. About You We get excited about candidates, like you, because you have... 2+ years of professional software development experience building production applications. Experience developing and maintaining large-scale client-side applications. Strong proficiency in TypeScript and modern JavaScript. Experience building scalable applications using modern frontend frameworks such as React, Vue, Angular, or similar technologies. Strong understanding of application architecture, state management, modular design, and reusable component patterns. Design, develop, and optimize Living Room applications while contributing to scalable client-side solutions that improve maintainability and performance. Contribute to reusable libraries, application frameworks, tooling, and architectural patterns that reduce duplication and improve consistency across applications Participate in code reviews, provide constructive feedback, and maintain high standards for code quality, testing, reliability, and documentation. Identify, troubleshoot, and resolve complex issues across application layers, including platform-specific behavior, performance bottlenecks, and production incidents. Optimize application startup time, memory usage, responsiveness, and playback experiences across connected-device environments. Provide guidance and mentorship to other engineers while helping improve team processes, technical standards, and knowledge sharing. Create and maintain clear technical documentation for systems, architecture decisions, development workflows, and feature implementations. About The Team The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We partner with platform engineers, designers, and product teams to build immersive, performant applications that delight users across a growing range of devices. Our team thrives on action, innovation, and a shared commitment to raising the bar. We are curious, data-driven, and passionate about continuously improving the way fans experience anime. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - San Francisco, CA $135,100—$168,900 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.