Crunchtime

Manage a large portfolio of customers to ensure product adoption, retention, and renewal, while collaborating across teams to improve customer experience. | Experience in customer success, project management skills, familiarity with CRM and automation tools, and ability to handle multiple accounts at scale. | Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role Our customers have complex operations distributed across time zones and geographies, often trying to manage it all on paper and in spreadsheets. We have created a suite of back-of-house platforms, serving as the source of truth for work happening across the organization, which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location. We are a group of cooperative, fun, and caring contributors who like to laugh and provide each other with the support, tools, and know-how to succeed with our customers and our team. While we each work with our own group of customers, we collaborate, strategize, and help wherever needed. This Scaled CSM role will manage a large book of business across our Ops Mgmt, Zenput, and TalentLink platforms. You will manage a large portfolio of lower Annual Recurring Revenue (ARR) customers as their dedicated CSM, using a tech-touch and one-to-many engagement model. This is a critical role in ensuring that our downmarket customer segment receives proactive, value-driven support, shows strong product adoption, and they renew with Crunchtime for years to come. What you’ll do as a Customer Success Associate Forecast, execute and close renewals for all products. This includes operationalizing the tech touch process working closely with Finance, and CS Ops to ensure the process is optimize at scale. Drive successful adoption and retention of all Crunchtime products with our scaled customers Become an expert on the value of Crunchtime platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges. Work closely with Support, Product, Sales, and Marketing to ensure a seamless customer experience and alignment on scaled initiatives. Design and execute one-to-many customer engagement programs (e.g., email campaigns, webinars, guides) to drive product adoption, feature utilization, and retention. Monitor customer health scores and proactively intervene with at-risk accounts through scalable playbooks and one-on-one when needed. Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements. Own the operational SOP and workflows working closely with head of the scaled team to constantly improve efficiency and customer experience. What we’re looking for: Strong project management skills and comfort with customer segmentation, automation tools, and metrics. Willingness to dive deep into our tech stack (ex: Sigma, Catalyst, Salesforce) to drive initiatives across a large number of customers You are organized and process-oriented, and enjoy uncovering opportunities to improve efficiency Empathy for the customer and a passion for delivering value efficiently at scale. You can build trust quickly with disparate people. Ability to handle difficult conversations with authority and strong negotiation skills. Comfortable recording or hosting repeatable, lightweight trainings or update webinars. Ability to analyze cohorts and prioritize actions across thousands of accounts. Knows how to use dashboards and segmentation logic to tailor outreach by vertical, use case, or maturity. You are a self-starter, looking for trends and opportunities for improvements and are not afraid to run with a project. (You are pro-active vs reactive) You are creative and resourceful, and can adapt to rapidly-changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation. You are genuinely a curious person and keep up with industry trends & news especially in this segment. Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems Nice to haves Experience managing restaurant operations. Experience with Salesforce, Catalyst, Google Apps, Sigma Experience working with a distributed team Experience supporting restaurant or convenience store industry verticals Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

Lead and mentor a team of Solutions Engineers while providing technical expertise and collaborating with various teams. Engage with customers throughout the sales cycle to demonstrate the value of the company's solutions. | Candidates should have a bachelor's degree in a technical field and at least 3 years of experience in a pre-sales or solutions engineering role. Leadership experience and strong technical understanding of software and hardware solutions are essential. | Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role We are seeking an experienced and highly motivated Pre-Sales Solutions Engineering Manager to lead a team of three Solutions Engineers (SEs). In this role, you will be responsible for guiding and mentoring your team, providing technical expertise, and collaborating with sales, product, and engineering teams to ensure our solutions meet the needs of our clients. You will play a critical role in the entire sales cycle, from discovery to proof-of-concept, helping our customers understand the technical and business value of our products. What you’ll do as the Solutions Engineering Manager Team Leadership & Mentorship: Lead, coach, and mentor a team of three Solutions Engineers. You will manage and mentor SEs, establish career development paths, and align team efforts with the broader company strategy. You will also coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations. Technical & Strategic Guidance: Guide the SE team on technical best practices, establish enablement programs, and collaborate with Product to influence the roadmap. You will own the SE strategy for your team, ensuring alignment with sales objectives and driving key initiatives for pre-sales effectiveness. Cross-functional Collaboration: Work closely with the sales team to understand customer needs and objectives. Partner with product and engineering teams to provide market feedback and help shape the product roadmap. Solution Expertise: Act as a subject matter expert on our software and hardware solutions for restaurant kitchen automation. Stay up to date on industry trends and the competitive landscape. Customer Engagement: Engage with key accounts, support complex enterprise deals, and ensure the SE team delivers consistent technical value. You will also join customer meetings and presentations as a senior technical leader when needed, helping to build trust and credibility with key stakeholders. Process Improvement: Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates. What we’re looking for Bachelor's degree in a technical field or equivalent practical experience. 3+ years of experience in a pre-sales or solutions engineering role, with a proven track record of success. 1+ years of experience in a leadership or management role, leading a team of Solutions Engineers or similar technical roles. Strong technical understanding of both software and hardware solutions. Experience in the restaurant or food service industry is a plus. Excellent communication, presentation, and interpersonal skills. The ability to translate complex technical concepts into clear business value is essential. Proven ability to work collaboratively with sales, marketing, and engineering teams. A strategic mindset with the ability to think critically and solve complex problems. Willingness to travel as needed. Nice to haves Previous experience supporting cloud sales in the hospitality industry Experience with POS and/or Kitchen Display Systems Technical skills, including basic programming in web-based technologies Experience with the Demo 2 Win framework What you’ll get Great mission-driven team members from diverse backgrounds with a strong company culture Competitive pay Flexible PTO Paid company holidays Yearly team off-sites Medical, dental, and vision benefits (FSA, HSA & HRA options) Basic & Voluntary Life Insurance 401k employer match Wellness benefits Commuter benefits Work in an open environment on solutions that are reshaping the way businesses operate Fun team events Ability to have a big impact 10 weeks of paid parental leave Fitness reimbursement Learning & development funds Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

Drive the full sales cycle for CrunchTime's SaaS product portfolio in the restaurant industry, managing relationships with existing and new customers to meet revenue goals. | 3+ years B2B SaaS sales experience, ability to close large deals, excellent communication skills, CRM proficiency, and preferably restaurant industry knowledge. | Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role As an Enterprise Account Executive, you'll be responsible for driving awareness of the CrunchTime product portfolio within the restaurant industry. We use the latest sales engagement technologies to systematically engage and build relationships with executives. Key responsibilities include qualifying meetings set by your BDR, working with prospects to uncover their business challenges and align the value the CrunchTime product portfolio provides. We are looking for individuals who are self-motivated and eager to make a big impact. What you’ll do as an Enterprise Account Executive Work with both existing customers as well as net new prospects to adopt the CrunchTime product portfolio Drive entire sales cycle from pain identification, current process mapping, solution validation, to closing the sale Successfully manage and overcome prospect objections Manage conversations remotely through video conferences with some travel to meet with executives Quantify the prospects pain and build value in our portfolio using Gap Selling/Challenger sales methodology Document and update CRM based on interactions Meet quarterly goals and add top line revenue Contribute to scaling not only the company but play a key role in helping to establish our international GTM presence as we grow What we’re looking for Bachelor's Degree 3+ years experience in B2B Sales (Preferably selling a SaaS application) Experience closing deals that are $150,000+ in ARR History of exceeding quota Experience managing complex sales cycles involving multiple prospect departments and teams Excellent communications skills including an outstanding command of communication, presentation, and networking skills Ability to work cross-functionally across teams (sales, product, customer success) Previous experience in targeting the restaurant industry is a plus Self starter & honest, value hard work, high ability of prioritization, listen well and hear between the words, enjoy teaching others, be it a customer or a new team member Nice to haves Salesforce.com experience Previous experience working for an inventory management or ERP solution Familiarity with using the opportunity framework of MEDDICC to assess the health of your pipeline Experience leveraging the Gap Selling Methodology What you’ll get Great mission-driven team members from diverse backgrounds with a strong company culture Competitive pay Unlimited PTO Paid company holidays Yearly team off-sites International travel opportunities Medical, dental, and vision benefits (FSA, HSA & HRA options) Basic & Voluntary Life Insurance 401k employer match Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot) Commuter benefits Work in an open environment on solutions that are reshaping the way businesses operate Fun team events Ability to have a big impact 10 weeks of paid parental leave Fitness reimbursement Learning & development funds Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.