Crum & Forster

Manage construction defect claims caseload including coverage verification, claim evaluation, and risk assessment under supervision. | Minimum three years experience in construction defect claims or similar legal field, college degree or equivalent, strong communication skills, Microsoft Office proficiency, and required state licenses. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description Crum & Forster is looking for a Sr. Claims Specialist who enjoys being a key part of a dynamic team. As a Sr. Claims Specialist, you will manage an assigned pending of Construction Defect claims. You will be expected to operate under appropriate levels of supervision and within established authority. The position will report to assigned Manager, Director or Vice President, as determined by business needs. This role is open to be filled at the Claims Specialist or Senior level role, depending on the skills and experience of the candidate. What you will do for C&F: Receive claim assignments, verify and determine applicability of coverage. Ability to not only interpret complex coverage issues, but possess the ability to write appropriate reservation of rights and declination of coverage letters. Determine the method and extent of investigation for each claim as required by company Best Practices. Review and manage claim files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve, and maintain a timely diary for each claim. Evaluate and adjust claims within the adjuster’s authority level. Report directly on technical matters to supervisor or management. Evaluate and manage litigated claims, determine future course of handling and proper method of disposition. Consult with the assigned Manager, Director or Coverage unit on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority. Assess risk transfer potential and development of information required to successfully address tender issues. Assess recovery potential and development of information required to successfully pursue recovery. Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices. Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process. What you will bring to C&F: Minimum of three years Construction Defect claims or similar legal experience. College degree is required or equivalent experience. An insurance designation and/or insurance related courses are a plus. Obtain and maintain required state licenses. Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization. Computer skills with a working knowledge of the Microsoft Office suite of programs a must. Travel occasionally required. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $55,800.00 to a maximum of $104,900.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote

Lead and oversee data management, analytics, and system implementation projects within an insurance environment, managing teams and stakeholder engagement. | Extensive experience in data management, system implementation, team leadership, and familiarity with insurance operations and Agile methodologies. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description The Director of Data Management & Analytics will lead a dynamic team supporting strategic initiatives within Executive Lines and across the C&F organization. This role is responsible for overseeing systems implementations and optimizing on time project delivery in an Agile environment. This individual will help define and manage product backlogs while collaborating with underwriters, leadership and multiple development teams in support of building systems solutions for Professional Liability, Management Liability, Cyber and Technology E&O products. The Director will collaborate with cross-functional teams to enhance business performance, improve operational efficiency, and support the company’s growth objectives. What you will do: Team Leadership & Development Manage, mentor, and develop a team of product business analysts, fostering a culture of collaboration, innovation, and continuous improvement. Set clear goals, provide regular feedback, and support professional growth. Product Strategy / Roadmap Management Prioritize features based on business value, technical constraints, and regulatory requirements Balance competing priorities across multiple insurance products while managing stakeholder expectations Collaborate with cross functional teams to ensure alignment with enterprise-wide initiatives Define measurable success criteria for product implementations and track outcomes Systems Implementation Be the primary point of contact at all stages of the development cycle. Lead and oversee the implementation of rate, quote bind and issuance systems and tools, ensuring alignment with business objectives and regulatory requirements. Coordinate with IT, business units, and external vendors to deliver quality solutions on time and within budget. Document functional product requirements in the form of well-defined User Stories and actionable Acceptance Criteria. Maintain the product backlog, being accountable for its contents, prioritization and planning. Work in conjunction with Product Business Analysts to complete User Acceptance Testing of tickets prior to deployments. Be an active participant in Agile ceremony meetings (stand up, refinement, sprint planning). Cultivate working knowledge of companion systems to foster additional automation opportunities. Stakeholder Engagement Partner with business leaders to identify opportunities for increased system efficiencies and innovative tech solutions to solve business challenges. Communicate expected value to stakeholders by iteration (sprint, monthly, quarterly) with a focus on increasing end user engagement and satisfaction. Develop and execute comprehensive change management plans for modifications and new implementations, inclusive of documentation, training materials, product demonstrations and training for end users. Serve as the primary escalation point for production issues related to implemented products. Quality Assurance & Compliance Ensure data integrity, accuracy, and compliance with industry regulations and company policies. Implement best practices for data governance and security. Assist with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, booking and claims systems, Submission, Snowflake, Underwriting Workbench, Tableau, JIRA and other automated tools. What you will bring to C&F: Bachelor’s degree and 10+ years of experience, working in insurance industry preferred – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk). Has 5+ years of experience in a related role in the property & casualty insurance industry, preferably in Executive lines. Experience managing teams and leading systems implementations. Strong proficiency in Agile methodologies and project management tools (e.g., Jira/Confluence). Strong organizational and analytical skills. High degree of accuracy and attention to detail. Proficient in Microsoft Office Suite. Ability to thrive in a fast paced, deadline driven environment. Ability to work collaboratively with large teams. Working knowledge of insurance operations, regulatory requirements, and industry best practices. Has experience in overseeing the design, development, and implementation of software solutions in support of underwriting, financial or claims application systems. Duck Creek experience is preferred. Thrives in a team environment and enjoys active collaboration with others. Has excellent listening and communication skills, both verbal and written. Can successfully prioritize competing priorities to develop and maintain a comprehensive product roadmap aligned with operational and business objectives. Has ability to conduct research into systems issues and products as required. Has a keen eye for detail and can spot opportunities for requirement reuse and optimization across products. Ability to interpret and act on ambiguous requirements, proactively driving clarification from stakeholders to ensure effective progress and successful outcomes. Will act as a stakeholder advocate, championing the client experience. Can communicate ideas in both technical and user-friendly language. Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development. Demonstrates the ability to bring a project to conclusion on time while acknowledging insurance is an environment of ongoing change. #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Handle medical workers compensation claims, verify coverage, conduct investigations, and communicate with stakeholders. | High school diploma with 6+ years of relevant experience, excellent communication skills, and knowledge of insurance claims. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description The Senior Claims Analyst is responsible for the handling of medical only Workers Compensation claims to ensure timely and accurate processing and superior customer service. The Senior Analyst is accountable for the accurate determination of the proper amount due the insured or claimant within assigned authority limits and for the compliance with company policies and procedures. Strong preference for the candidate to be based in the Milwaukee, WI area but open to remote anywhere. What you will do for C&F: Verify, identify coverage, compensability issues and conduct limited investigations. Identify subrogation, second injury fund and fraud situations and develop information to pursue. Conduct timely initial and ongoing contacts and investigation based on best practices guidelines. Maintain proper file on all activities and issues. Obtain medical records relating to the claim. Review claim for necessity and relatedness. Provide case management to files with ongoing treatment using authorized outside resources where needed. Prepare and submit appropriate state and agency forms timely. Assist with account coordination and claims reviews. Timely process bills and other benefit payments. Work closely and communicate regularly with Underwriting, Risk Engineering, and Account Executives. Address questions, concerns and issues from outside parties: insured’s, agents, state agencies, injured employees, attorneys. Provide superior customer service to agents, insured’s and others during the claims handling process. When appropriate and necessary, consults with manager or director of claims to obtain authority for activities and settlements that exceed assigned authority. Document all significant activities and contacts in the claims file, in accordance with established best practices, company claims handling procedures and applicable state regulations. Assist with account coordination and claims reviews. Timely process bills and other benefit payments. Obtain non-resident adjuster licenses for mandatory states. Take continuing education courses to maintain license. What you will bring to C&F: High school diploma and 6+ years of relevant experience required College degree is preferred but may be waived based on prior claim or business experience. Excellent written and verbal communication skills. General knowledge of insurance and/or claims is a plus. Strong working knowledge of the Microsoft Office suite of programs and an aptitude to learn new programs. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $36,000.00 to a maximum of $67,800.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote

Serve as a bridge between business and technology teams to develop and optimize insurance product processes and assets, translating complex requirements into actionable features. | 6+ years in insurance operations, underwriting, or product management within P&C insurance, with knowledge of Agile, data-driven decision-making, and strong communication skills. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: Individual Contributor Cross-Functional Leadership: Leads product development teams without direct authority Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives Prioritize features based on business value, technical constraints, and regulatory requirements Balance competing priorities across multiple insurance products while managing stakeholder expectations Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization Author clear, business requirements with comprehensive acceptance criteria Lead Agile ceremonies including backlog refinement and sprint reviews Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) Develop and execute comprehensive change management plans for implementations Design and deliver targeted training sessions for stakeholders during product rollouts Create user adoption metrics and track progress against implementation goals Facilitate regular feedback sessions with end users to drive continuous improvement Serve as the primary escalation point for operational issues related to implemented products Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) Establish and monitor KPIs for product performance and operational efficiency Identify optimization opportunities across platforms to improve workflow efficiency Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: 6+ years of experience in insurance operations, underwriting, or product management within P&C insurance Working knowledge of Agile methodologies and experience in Scrum environments Demonstrated ability to translate complex business requirements into clear user stories Strong analytical capabilities with data-informed decision-making skills Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills Direct experience with Duck Creek or similar policy administration systems Certified Scrum Product Owner (CSPO) or similar certification Experience with JIRA, Confluence, and product management tools Experience leading operational transformation initiatives Knowledge of underwriting workflows and decision processes Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities Senior Product Owner with expanded product portfolio Product Manager overseeing multiple product owners Operations Leadership roles focusing on broader transformation initiatives Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule Occasional travel to other C&F locations for collaborative planning sessions (10%) Regular participation in PI planning events (quarterly) Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Lead product development, manage backlogs, and facilitate stakeholder engagement to drive operational transformation. | 6+ years in insurance operations or product management, experience with Agile, strong communication skills, and familiarity with insurance systems. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: • Individual Contributor • Cross-Functional Leadership: Leads product development teams without direct authority • Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims • Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) • Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives • Prioritize features based on business value, technical constraints, and regulatory requirements • Balance competing priorities across multiple insurance products while managing stakeholder expectations • Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives • Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) • Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization • Author clear, business requirements with comprehensive acceptance criteria • Lead Agile ceremonies including backlog refinement and sprint reviews • Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines • Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) • Develop and execute comprehensive change management plans for implementations • Design and deliver targeted training sessions for stakeholders during product rollouts • Create user adoption metrics and track progress against implementation goals • Facilitate regular feedback sessions with end users to drive continuous improvement • Serve as the primary escalation point for operational issues related to implemented products • Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) • Establish and monitor KPIs for product performance and operational efficiency • Identify optimization opportunities across platforms to improve workflow efficiency • Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: • 6+ years of experience in insurance operations, underwriting, or product management within P&C insurance • Working knowledge of Agile methodologies and experience in Scrum environments • Demonstrated ability to translate complex business requirements into clear user stories • Strong analytical capabilities with data-informed decision-making skills • Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills • Direct experience with Duck Creek or similar policy administration systems • Certified Scrum Product Owner (CSPO) or similar certification • Experience with JIRA, Confluence, and product management tools • Experience leading operational transformation initiatives • Knowledge of underwriting workflows and decision processes • Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities • Senior Product Owner with expanded product portfolio • Product Manager overseeing multiple product owners • Operations Leadership roles focusing on broader transformation initiatives • Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule • Occasional travel to other C&F locations for collaborative planning sessions (10%) • Regular participation in PI planning events (quarterly) • Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you • Competitive compensation package • Generous 401K employer match • Employee Stock Purchase plan with employer matching • Generous Paid Time Off • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing • A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path • A dynamic, ambitious, fun and exciting work environment • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Serve as a product owner, managing product strategy, backlog, and stakeholder engagement to support insurance operations. | Requires 6+ years in insurance operations or product management, experience with Agile, and strong communication skills. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: • Individual Contributor • Cross-Functional Leadership: Leads product development teams without direct authority • Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims • Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) • Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives • Prioritize features based on business value, technical constraints, and regulatory requirements • Balance competing priorities across multiple insurance products while managing stakeholder expectations • Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives • Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) • Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization • Author clear, business requirements with comprehensive acceptance criteria • Lead Agile ceremonies including backlog refinement and sprint reviews • Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines • Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) • Develop and execute comprehensive change management plans for implementations • Design and deliver targeted training sessions for stakeholders during product rollouts • Create user adoption metrics and track progress against implementation goals • Facilitate regular feedback sessions with end users to drive continuous improvement • Serve as the primary escalation point for operational issues related to implemented products • Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) • Establish and monitor KPIs for product performance and operational efficiency • Identify optimization opportunities across platforms to improve workflow efficiency • Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: • 6+ years of experience in insurance operations, underwriting, or product management • Working knowledge of Agile methodologies and experience in Scrum environments • Demonstrated ability to translate complex business requirements into clear user stories • Strong analytical capabilities with data-informed decision-making skills • Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills • Direct experience with Duck Creek or similar policy administration systems • Certified Scrum Product Owner (CSPO) or similar certification • Experience with JIRA, Confluence, and product management tools • Experience leading operational transformation initiatives • Knowledge of underwriting workflows and decision processes • Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities • Senior Product Owner with expanded product portfolio • Product Manager overseeing multiple product owners • Operations Leadership roles focusing on broader transformation initiatives • Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule • Occasional travel to other C&F locations for collaborative planning sessions (10%) • Regular participation in PI planning events (quarterly) • Support during implementation weekends (scheduled 4-6 times annually) What C&F will bring to you • Competitive compensation package • Generous 401K employer match • Employee Stock Purchase plan with employer matching • Generous Paid Time Off • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing • A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path • A dynamic, ambitious, fun and exciting work environment • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Assist with claims intake, manage claim documentation, and support the claims team to ensure efficient claims handling. | High school diploma with 3+ years office experience, strong organizational skills, and proficiency in Microsoft Office. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of A&H demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. The A&H MBU takes a full-spectrum approach to designing and servicing a robust slate of products tailored to needs in Employer Stop Loss, Excess Medical, Life, and Ancillary and Supplemental benefits. Our diversified business model includes program partnerships as well as direct sales in Employer Stop Loss. At year-end 2024, the MBU recorded $746M in gross premium written. Information about the Role, Line of Business and Team: The role of Claims Support Specialist is a unique opportunity to work with a high-quality team of leaders and benefit from the security and stability of a large organization while maintaining a nimble and responsive approach to business. The successful candidate will be responsible for coordinating claims intake, assisting the claims team, maintaining high customer service standards, and ensuring compliance. This role is instrumental in supporting effective claims handling. Strong preference for the candidate to be located in the Phoenix metro area, but open to remote for the right candidate. We are hiring for two positions on this team. What you will do for C&F: Enter claim submissions into the claims management system Monitor and manage claim and notice inboxes Upload and flag supporting documentation for review by the Claims Examiner team Enter various types of claim notices (50%, trigger, case management) into the claim system Identify complex and/or catastrophic claim notices and escalate to leadership as necessary Refer relevant cases to the Cost Containment team Maintain thorough reporting and open communication with Supervisor regarding assigned areas of responsibility Create a working environment where productivity can be sustained and accomplished, and where innovation and personal growth is encouraged and realized Drive and role model the A&H culture, values and C&F core competencies Other duties as assigned What you will bring to C&F: High school diploma required; Associate degree preferred 3+ years’ office experience required; medical claims experience preferred Strong working knowledge of Microsoft Office suite with an aptitude to learn new programs (DY/ESL Office experience preferred) Strong organizational skills with high attention to detail Commitment to delivering outstanding customer service and satisfaction Effective time management and prioritization Professional accountability Clear written and verbal communication skills What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $34,800.00 to a maximum of $51,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote

Assist with claims intake, manage claim documentation, and support claims team operations. | High school diploma with 3+ years office experience, strong organizational skills, and customer service focus. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of A&H demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. The A&H MBU takes a full-spectrum approach to designing and servicing a robust slate of products tailored to needs in Employer Stop Loss, Excess Medical, Life, and Ancillary and Supplemental benefits. Our diversified business model includes program partnerships as well as direct sales in Employer Stop Loss. At year-end 2024, the MBU recorded $746M in gross premium written. Information about the Role, Line of Business and Team: The role of Claims Support Specialist is a unique opportunity to work with a high-quality team of leaders and benefit from the security and stability of a large organization while maintaining a nimble and responsive approach to business. The successful candidate will be responsible for coordinating claims intake, assisting the claims team, maintaining high customer service standards, and ensuring compliance. This role is instrumental in supporting effective claims handling. Strong preference for the candidate to be located in the Phoenix metro area, but open to remote for the right candidate. We are hiring for two positions on this team. What you will do for C&F: Enter claim submissions into the claims management system Monitor and manage claim and notice inboxes Upload and flag supporting documentation for review by the Claims Examiner team Enter various types of claim notices (50%, trigger, case management) into the claim system Identify complex and/or catastrophic claim notices and escalate to leadership as necessary Refer relevant cases to the Cost Containment team Maintain thorough reporting and open communication with Supervisor regarding assigned areas of responsibility Create a working environment where productivity can be sustained and accomplished, and where innovation and personal growth is encouraged and realized Drive and role model the A&H culture, values and C&F core competencies Other duties as assigned What you will bring to C&F: High school diploma required; Associate degree preferred 3+ years’ office experience required; medical claims experience preferred Strong working knowledge of Microsoft Office suite with an aptitude to learn new programs (DY/ESL Office experience preferred) Strong organizational skills with high attention to detail Commitment to delivering outstanding customer service and satisfaction Effective time management and prioritization Professional accountability Clear written and verbal communication skills What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $34,800.00 to a maximum of $51,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote