Crum & Forster

Manage product roadmap and backlog to deliver insurance product features and process optimizations. | Bachelor's degree and 3+ years in insurance operations, product ownership, or business analysis with Agile and Jira proficiency. | Crum & Forster Company Overview Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best. Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others. C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com Job Description Position Overview: As a Product Owner within our Transformation Management team, you will serve as the key link between business and technology teams, driving the development and optimization of processes and technical solutions that support business objectives. This role is responsible for translating business needs into clearly defined requirements, user stories, and product features while championing user experience, operational efficiency, and measurable business value. The ideal candidate brings a strong blend of product ownership, business process understanding, stakeholder collaboration, and delivery execution to ensure solutions align with strategic and operational goals. What you will do: Product Strategy & Roadmap Management (40%) Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives Prioritize features and enhancements based on business value, technical constraints, risk, and regulatory requirements Balance competing priorities across multiple insurance products while managing stakeholder expectations Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives Define measurable success criteria for product implementations and track outcomes Evaluate opportunities to improve workflows, user experience, and operational effectiveness across supported platforms Agile Delivery Management (30%) Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continuous prioritization Write clear business requirements, user stories, and comprehensive acceptance criteria Translate complex business needs into actionable product and process solutions for development teams Lead Agile ceremonies including backlog refinement, sprint reviews, and related planning activities Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines Use Jira and related Agile tools to manage backlog items, priorities, dependencies, and sprint progress Collaborate with QA teams and support User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) Develop and execute change management plans for implementations Design and deliver targeted training sessions for stakeholders during product rollouts Create user adoption metrics and track progress against implementation goals Facilitate regular feedback sessions with end users to drive continuous improvement Serve as the primary escalation point for operational issues related to implemented products Develop communications that clearly articulate the value proposition, business impact, and benefits of new capabilities Partner with business stakeholders to gather feedback, clarify requirements, and support adoption of process and technology changes Operational Excellence and Analytics (10%) Establish and monitor KPIs for product performance and operational efficiency Define and track success metrics such as adoption, cycle time improvement, defect reduction, and stakeholder satisfaction Identify optimization opportunities across platforms to improve workflow efficiency Support disaster recovery planning and business continuity for critical systems Work Environment & Schedule Occasional travel to other C&F locations for collaborative planning sessions (10%) Regular participation in PI planning events (quarterly) Support during implementation weekends (scheduled 4–6 times annually) What you will bring to C&F: Bachelor's degree or equivalent experience 3+ years of experience, preferably in insurance operations, underwriting, product ownership, product management, or business analysis Strong ability to write clear, detailed business requirements, user stories and acceptance criteria Experience using Jira or similar work management tools to manage product backlogs, stories, and sprint activities Demonstrated ability to translate complex business needs into actionable product and process solutions Demonstrated ability to prioritize competing stakeholder needs and make effective tradeoff decisions based on value, risk, and delivery constraints Working knowledge of Agile methodologies and experience in Scrum environments Strong analytical capabilities with data-informed decision-making skills Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills Experience with Origami Risk or similar claim administration systems Proficiency with Confluence or similar documentation tools for requirements and process documentation Certified Scrum Product Owner (CSPO) or similar certification Experience leading operational transformation initiatives Knowledge of underwriting workflows and decision processes Understanding of insurance regulatory requirements and their impact on product development #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Manage full research cycle to uncover customer insights and translate them into business strategies while collaborating cross-functionally and tracking KPIs. | Bachelor's degree with 6+ years experience in customer insights or market research and proficiency in Excel, PowerPoint, and survey platforms. | Crum & Forster Company Overview Travel Insured International, a Crum & Forster company, is hiring for a Customer Insights & Experience Manager. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. In this newly created role, the Customer Insights & Experience Manager will be the trailblazer, painting a vibrant picture of our customers' needs and desires. Imagine yourself as the detective of data, uncovering hidden gems of insights that will shape the future of our company. If you're excited about turning numbers into narratives and insights into impactful strategies, then this is the perfect role for you! This role reports to the AVP, Customer Insights & Experience and manages a Summer Intern. Job Description What you will do: Responsible for all aspects of the research cycle, including designing survey questionnaires or qualitative instruments, deploying research projects, conducting data analysis, creating reports with key insights, presenting virtual/live, and driving insights activation through work sessions and other solutions. Work closely with cross-functional teams, including marketing, sales, product development, customer care, claims, IT, and more, to ensure alignment and collaboration on customer insights initiatives. Deep relationship management with key stakeholders is necessary to drive activation of insights. Support ad hoc research projects with external vendors, including vendor selection, project management, and activation. Field analytics requests from key stakeholders across the organization, providing data-driven insights and recommendations to inform strategic decision-making. Develop and maintain dashboards and reports to track key performance indicators related to each initiative, including but not limited to Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT). Also responsible for tracking insights across projects and their impact on the organization (e.g., KPI impact, ROI, etc.). Stay abreast of travel and travel insurance industry trends, competitor activity, insights best practices, and emerging technologies in customer insights and analytics. Succinctly communicate those industry/competitor trends to key stakeholders in a timely manner. Support the activation of insights by translating customer insights into key strategies for our internal stakeholders. Provide training and support to internal teams on utilizing customer insights tools and methodologies effectively. Other duties as assigned. What YOU will bring to C&F: Deep experience in market research (both qualitative and quantitative methodologies) is necessary. The following areas are considered a plus: Segmentation, particularly activation, Journey mapping research as well as development and maintenance of maps, and Brand health research Strong attention to detail and a passion for driving customer-centric strategies and initiatives. Excellent communication and presentation skills, with the ability to communicate complex findings to non-technical audiences. Ability to tell a story with data. Proven ability to manage multiple projects simultaneously and meet tight deadlines. Collaborative mindset with the ability to work effectively in cross-functional teams. Experience and ability to thrive in a fast paced, growth-oriented organization. Requirements: A Bachelor’s degree in Business, Marketing, Statistics, or related field or equivalent experience is required. A Master's degree is preferred. 6+ years of experience in customer insights, market research, or analytics roles is required. High proficiency in Excel and PowerPoint is required. Proficiency in a survey platform such as SurveyMonkey, Qualtrics, etc., is required. Proficiency in Salesforce CRM system is preferred. Strong analytical skills with the ability to interpret data, identify trends, and extract actionable insights is required. Experience with survey design, deployment, and analysis techniques is required. What C&F will bring to you What C&F will bring to YOU: Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $67,900 to a maximum of $120,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-MU1 #LI-REMOTE

Design and develop a developer portal with embedded React/Next.js components and enhance GraphQL APIs for partner integration. | 6+ years full stack development experience with GraphQL, ASP.NET Core, API management portals, and strong cross-functional collaboration skills. | Crum & Forster Company Overview Travel Insured International (TII), a Crum & Forster company is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. Travel Insured International (TII), a Crum & Forster company, is hiring a Senior Software Engineer, Full Stack. Job Description We are seeking a Senior Software Engineer with strong experience in GraphQL, API management, and React/Next.js to join our Digital Transformation & Technology team. Reporting to the AVP, Digital Transformation & Technology, you will support in the technical design and development of a new, self-service developer portal built on Azure APIM portal, which will enable external partners to integrate our products quickly and efficiently. Beyond the core portal functionality, you will be extending it’s native functionality to expose embedded React/Next.js web components to partners to ensure a frictionless and simple integration to sell our products. This position will work closely with technical product owners, business analytics, and domain experts in support of the design, integration, and deployment of these advanced functionalities. What you will do: • Developer Portal Implementation • Work closely with stakeholders to understand the requirements for the developer portal. • Configure and customize an APIM portal solution to showcase our GraphQL endpoints, documentation, and partner onboarding workflows. • Integrate authentication, usage analytics, and other relevant APIs and dashboards within the portal. • Collaborate closely with a technical writer to ensure all functionality has clear and easy to understand documentatio • Embedded Web Components • Architect, develop, and maintain React/Next.js components that can be embedded by third-party partners (airlines, travel booking sites, mobile platforms) to seamlessly offer travel insurance solutions. • Ensure these components are easy to integrate, secure, and perform well across a variety of front-end environments. • GraphQL API Enhancement • Collaborate with back-end engineers and other team members to refine, enhance, and extend our existing GraphQL APIs to support needs of our embedded marketplace initiative. • Maintain best practices around API design, versioning, schema management, and documentation • Technical Leadership & Collaboration • Provide technical guidance and mentorship to other developers. • Work cross-functionally with product managers, UX/UI designers, QA, and DevOps teams to ensure smooth project execution. • Participate in design reviews, code reviews, and architecture discussions. • Quality, Security, & Scalability • Implement testing strategies to ensure high-quality releases (unit tests, integration tests, end-to-end tests). • Advocate for and implement security best practices (OAuth, token-based auth, etc.). • Design solutions that are scalable and capable of handling high traffic volumes. What YOU will bring to C&F: • A Bachelor’s degree in computer science, Engineering, or a related field, or equivalent work experience is required • 6+ years of professional experience as a Full Stack Software Developer is required • Hands-on experience building and consuming GraphQL APIs is required • Experience with ASP.NET Core and .NET Core is required • Familiarity with node.js or another server-side language for server-side rendering and microservices is required • Proven track record using or even creating custom solutions on APIM portals (e.g., Azure APIM, AWS API Gateway + Portal, or equivalent) or similar API management platforms is required • Familiarity with node.js or another server-side language for server-side rendering and microservices is required • Experience with CI/CD pipelines, containerization (Docker/Kubernetes), and modern DevOps practices is a plus. • Strong communication skills for cross-functional collaboration. • Ability to articulate architectural decisions and trade-offs clearly. • Self-driven mindset, comfortable taking ownership and adapting to shifting priorities. What C&F will bring to you • Competitive compensation package • Generous 401K employer match • Employee Stock Purchase plan with employer matching • Generous Paid Time Off • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing • A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path • A dynamic, ambitious, fun and exciting work environment • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $95,700 to a maximum of $147,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.