Crossroads Treatment Centers

Provide level one EMR support, triage and resolve tickets, assist with onboarding new services, testing, and documentation. | Associate's degree or equivalent experience, 2+ years software support and implementation, 2+ years healthcare industry experience, EMR system experience required. | Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Systems Analyst *Must have healthcare EMR experience (for example, Carelogic or Epic). The Systems Analyst is responsible for providing support to end users on new features, basic use of EMR system. Provide level one EMR ticket triage and execution, escalating when necessary. Troubleshoot issues as reported in tickets from end users. Monitor escalated tickets for resolution to increase one’s own level of expertise. Coordinate with Business Analysts and Director to onboard new services and locations. Assist Director in special projects. Assist Analyst in special projects. Testing of changes made in certification system as directed. Monitoring of production site for quality assurance as directed. Documentation and logging of all system changes. Complete required trainings and mandatory training hours. Other duties as assigned. Location This role is remote, but some ideal locations would include PA, VA or SC. Highly prefer eastern time zone candidates. May need to travel to corporate office at times for meetings 1-2 times a year. Education and Requirements Associate’s degree in business, Computer Information Systems or related field and/or comparable experience in the field. Two or more years of experience with software support and implementation. Two or more years in the healthcare industry. Experience with Carelogic and Methasoft helpful Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Story Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. Our Mission Is Focused: We exist to improve health equity in order to create superior outcomes. Our Vision Is Clear: To provide the most convenient, comprehensive, high-quality care through specialty medical homes. Our Culture Is Inspiring: Our culture is based on one simple tenet: we would treat others as we would like to be treated – with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day-to-day basis.