CrossCountry Mortgage, LLC

Lead and develop a compliance team to ensure adherence to mortgage regulations, analyze trends, and collaborate across departments. | 7+ years in financial institution risk or compliance, mortgage origination knowledge, experience with Encompass and Mavent preferred, strong leadership skills. | CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Director, Compliance plays a pivotal role in ensuring regulatory adherence across the CCM’s origination and operational processes. This position leads a team responsible for developing and implementing comprehensive compliance strategies to mitigate risk and ensure compliance with federal, state, and local regulations governing mortgage lending. Job Responsibilities: Ensure the Compliance Department’s Case Management (i.e., inbox and hotline) operates efficiently by setting forth standards and processes to provide excellent customer service. Conduct in-depth analysis of trends to identify emerging risks or needs within the Company. Proactively work to identify solutions to address emerging risks and needs (e.g., system enhancement, coaching/training, prescriptive SOP’s). Act as the primary point-of-escalation for the Compliance Support function, collaborating with a variety of staff to solve complex scenarios. Apply in-depth knowledge of Encompass and Mavent controls to comply with various regulatory requirements (e.g., ATR/QM, High-Cost calculations, APR). Partner with other departments to assist with company-wide integrations (e.g., new credit vendor). Oversee the collection, preparation, and finalization of materials presented in the quarterly Compliance Committee meeting. Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified. Cross-collaborate with key stakeholders in other departments, cultivating productive partnerships to achieve departmental goals and objectives. Manage various Compliance staff, ensuring support is provided while also setting forth and enforcing clearly defined standards, goals, and objectives. Any other duties assigned by Senior Management, including, but not limited to, special projects. Qualifications and Skills: Bachelor's Degree. 7+ years of experience in a financial institution (in a complex or large institution, preferred). 5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations. Experience with and/or knowledge of Loan Operations (Processing, Underwriting, Closing, QA). Encompass experience, preferred. Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act. Expert knowledge of Mavent, preferred. JIRA experience, preferred. Excellent communication, management, and leadership skills. Advanced prioritization and time management skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Supporting mortgage process workflows, resolving issues, and facilitating communication between sales and operations teams. | Experience in mortgage or sales support, strong communication, attention to detail, and conflict resolution skills. | Job Description: • Serve as a liaison between Sales and Operations to support efficient file flow and contribute to the improvement of regional processes and workflows. • Support load balancing and assist with managing processor and LOA pipelines to maintain efficient workflow distribution. • Proactively identify and resolve issues before they escalate. • Interpret and apply mortgage guidelines accurately. • Support deal structuring by reviewing income calculations and assisting with problem-solving and collaborative solution development. • Monitor tasks, maintain consistent follow-up, and ensure pipeline activities are completed accurately and on schedule. • Assist in de-escalating conflicts and facilitate solutions that support positive outcomes for all parties involved. Requirements: • Experience in a mortgage operations, processing, underwriting, or sales support role. • Experience working effectively across Sales and Operations teams to support aligned goals and seamless collaboration. • Advanced knowledge of underwriting and mortgage guidelines, including agency requirements, investor overlays, non-QM programs, and internal policies. • Comfortable collaborating with cross-functional teams. • Skilled in maintaining attention to detail, task management, and organization. • Skilled in resolving conflicts and managing challenging situations with professionalism. • Skilled in communicating clearly, calmly, and effectively across departments. • Skilled in problem solving, applying critical and independent thinking to support sound decision-making. Benefits: • medical, dental, vision • 401K • company-provided short-term disability • employee assistance program • wellness program

The Loan Officer Assistant supports mortgage loan officers by reviewing applications and documentation, ensuring a positive customer experience, and facilitating timely loan closings. They also manage a pipeline of various loan types and track outstanding items on loan files. | Candidates should have a high school diploma or equivalent and at least one year of mortgage-related experience. Fluency in both Spanish and English is preferred, along with excellent communication and customer service skills. | CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Officer Assistant supports the Bryan, OH office of CrossCountry Mortgage. The Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings. This position operates within Eastern Standard Time Zone working hours to support the East Coast region. Job Responsibilities: Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc. Review mortgage loan disclosure packages and deliver them to the borrower. Create rate disclosure and re-disclosure packages and deliver them to the borrower. Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor. Clarify/correct information and obtain additional information, as necessary, via phone, email, etc. General clerical and phone support to loan officers and/or loan processors, as needed. Work with management to provide support in various stages and areas of lending and processing as needed. Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products. Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt. Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation. Facilitate timely loan closings by working directly with the Title Company and customer to schedule. Qualifications and Skills: Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish, preferred. High School Diploma, General Equivalency Diploma (GED), or equivalent. A minimum of 1 year of mortgage-related experience, including customer contact. Previous sales support experience, preferred. Salesforce experience, preferred. Excellent communication and customer service skills. Excellent prioritization and time management skills. Proficient with Microsoft Office applications. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Range: $26.00 -$31.00 Eligible to receive monthly bonus incentive. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

The Licensed Loan Officer Assistant supports mortgage loan officers by reviewing applications and documentation, ensuring a positive customer experience, and facilitating timely loan closings. This role involves clerical support, managing loan pipelines, and communicating with customers and other stakeholders. | Candidates must have an NMLS License and at least one year of mortgage-related experience, preferably with sales support experience. Fluency in English and Spanish is preferred, along with proficiency in Microsoft Office applications. | CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Licensed Loan Officer Assistant supports the Bryan, OH office of CrossCountry Mortgage. The Licensed Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Licensed Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings. This position operates within Eastern Standard Time Zone working hours to support the East Coast region. Job Responsibilities: Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc. Review mortgage loan disclosure packages and deliver them to the borrower. Create rate disclosure and re-disclosure packages and deliver them to the borrower. Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor. Clarify/correct information and obtain additional information, as necessary, via phone, email, etc. General clerical and phone support to loan officers and/or loan processors, as needed. Work with management to provide support in various stages and areas of lending and processing as needed. Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products. Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt. Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation. Facilitate timely loan closings by working directly with the Title Company and customer to schedule. Qualifications and Skills: NMLS License Required under the S.A.F.E. Act of 2008. Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish, preferred. High School Diploma, General Equivalency Diploma (GED), or equivalent. A minimum of 1 year of mortgage-related experience, including customer contact. Previous sales support experience, preferred. Salesforce experience, preferred. Excellent communication and customer service skills. Excellent prioritization and time management skills. Proficient with Microsoft Office applications. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Range: $28.84-33.65. Eligible to receive monthly bonus incentive. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Generate and review mortgage loan disclosures ensuring accuracy and regulatory compliance while coordinating with loan originators and processors. | High school diploma, 1+ year mortgage production experience, knowledge of TRID, ECOA, state disclosures, Encompass LOS, and banking regulations. | CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Corporate Processing Disclosure Specialist aids in the generation and distribution of mortgage loan application disclosures and reviews and ensures accuracy and data integrity of required disclosure documents. This role interacts and coordinates with mortgage loan originators (MLO), processors and other production support staff. The Corporate Processing Disclosure Specialist monitors and tests various aspects of loan files to ensure compliance with TRID, ECOA, etc. Job Responsibilities: Assist in answering various disclosure questions related to loan level activities. Maintain knowledge of TRID, ECOA and other regulations. Review, verify, and ensure that mortgage loan disclosures are accurate and comply with established regulation timelines. Prepare supporting documentation to be delivered with early disclosure packages. Ensure disclosure packages are completed and securely delivered in the timeframe specified by applicable federal regulations. Respond to inquiries from MLOs and other support staff and applicants effectively and concisely.; understand customer needs and meet service level agreements. Develop and maintain knowledge of federal regulations and disclosure guidelines affecting residential mortgage origination; adhere to regulatory standards and guidelines, complete required training courses. Observe all policies, procedures, laws, regulations, and risk limits specific to role; report known or suspected violations to the appropriate authority in a timely fashion. Qualifications and Skills: High School Diploma or equivalent. Minimum 1 year of experience performing mortgage production or lending related activities. Experience and understanding of state specific disclosures. Experience with Encompass LOS. Understanding of TRID. Knowledge of mortgage disclosure formats, regulatory content, and timing requirements. Knowledge of banking regulations and corporate policies and directives. Proficiency in using Microsoft Office software products. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Rate: 23.00 - 24.00 The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.