CriticalRiver Inc.

Manage customer accounts and technology teams to ensure project delivery, customer satisfaction, and account growth through leadership and cross-functional collaboration. | 15+ years experience with software development project management, strong leadership and communication skills, familiarity with Agile/Scrum, and ability to manage onshore/offshore teams. | Title: Engineering Partner Remote USA - Dallas, Texas, or Bay Area, California location only. Years of Experience: 15+ Technology: Salesforce / Open Source Technologies/ ERP – Must have hands-on experience in one of these in the career span. Level: Mid Level Job Profile (Brief description) • Engineering Partner is the bridge between the technology teams that deliver and the customers, and is accountable for Customer Delight and account growth. • Engineering Partner is a very key role for CriticalRiver in managing customers in an effective manner and achieve customer delight through delivery excellence and relationships. Understanding the Customer effectively and implementing required process changes that enhance value to customers is very important. Skills: • Bachelors or Master's degree in Computer Science, Information Technology, or related field. • Proven experience in software development project management, must have worked with an onshore/offshore model. Open to being flexible to speak to offshore teams in different time zones. • Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams. • Strong leadership and team management skills. • Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL). • Problem-solving mindset and ability to manage complex project challenges Roles & Responsibilities: • Ensure projects are delivered on time, within scope, and on budget by working with technology teams. • Work closely with the Client Partner / Growth leader and continuously identify opportunities to cross-sell CriticalRiver’s offerings and grow the account • Manage and lead teams across technologies, fostering a collaborative and productive work environment. • Work with PMO and ensure quality control procedures to ensure high standards in the delivery. • Act as a delivery point of contact for Customer, understanding the Customer, managing expectations and ensuring the highest customer satisfaction. • Service/Project Review meetings with Customer and Management • Adopt customer-specific processes and methodologies. • Proactively identify, evaluate, and mitigate project risks effectively. • Ensure that the project teams meet SLAs and avoid service credits/penalties. • Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices. • Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams. • Identify opportunities to increase Revenues & Margins • Establish and monitor KRAs and KPIs as performance metrics for team members. • Manages P&L for this portfolio and work towards achieving Financial Targets and People metrics. • Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer • Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately. Solution Selling: Work closely with our technical teams and studios to develop tailored solutions that address client needs. Effectively communicate the value proposition of our services to clients in collaboration with Studio leaders. Cross-functional collaboration: Work closely with internal teams to develop and present tailored solutions that address client needs. Financial Management: Monitor account budgets, forecasts, and financial performance, ensuring profitability and resource optimization. Proposal Development: Lead the creation of compelling proposals, presentations, and RFP responses. Ensure alignment with client requirements and our firm's capabilities.

Lead design, configuration, and customization of NetSuite ERP solutions with a focus on financial modules and provide functional support including testing and training. | 3+ years of NetSuite technical and functional experience with strong financial background and proficiency in SuiteScript, SuiteTalk, and ERP module configuration. | Job Title: NetSuite Techno-Functional Consultant Location: Local to California (Can visit client when needed) Employment : 6 Months C2H About the Role We are seeking a NetSuite Techno-Functional Consultant with a strong financial background to lead solution design and implementation efforts. This role requires a professional who can balance both technical (60%) and functional (40%) responsibilities—configuring, customizing, and integrating NetSuite ERP while aligning solutions with business and finance requirements. Key Responsibilities • Lead the design, configuration, and customization of NetSuite ERP solutions. • Collaborate with business stakeholders to understand financial and operational requirements. • Translate business needs into scalable technical solutions within NetSuite. • Develop scripts, workflows, integrations, and customizations (SuiteScript, SuiteTalk, REST/SOAP APIs). • Configure and optimize modules across Finance, Order-to-Cash, Procure-to-Pay, and Reporting. • Provide functional support including requirements gathering, testing, and user training. • Partner with cross-functional teams to ensure solutions align with best practices. • Troubleshoot, resolve, and optimize system issues for performance and usability. Required Qualifications • 3+ years of NetSuite experience with both technical and functional expertise. • Strong financial background with knowledge of accounting principles and processes. • Proficiency in SuiteScript (1.0 & 2.0), SuiteTalk, integrations, and NetSuite customization. • Ability to configure ERP modules and support functional requirements. • Strong communication and stakeholder management skills.