Crisis Prevention Institute

Managing business operations with a focus on data systems, process improvements, and client support. | Extensive experience in facilities management, SQL, and system implementation, but lacks specific IT system administration and cybersecurity skills required for the role. | Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. As a member of the team, you can expect to: Make a difference through your work – You’ll be proud to tell your family and friends about what you do. Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership. Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins. The Role: The Technology Ops - System Administrator is a CPI Service Desk team member responsible for being a Subject Matter Expert (SME) in CPI technology systems. This role ensures the reliability, security, support, and stable operation of CPI’s systems, cloud, networking infrastructure, and end-user systems. This role will also act as a senior-level point of escalation within the Service Desk (SD) team and maintain escalated incident tickets. This role requires an automation-first mindset and deep knowledge of endpoint environments using Microsoft Intune. What You Get To Do Everyday: Advanced Systems Administration & Technical Expertise: Lead endpoint management modernization, driving continuous improvement of Microsoft Intune and owning the migration from SCCM, including Autopilot and White Glove deployments with ongoing Intune ownership and support. Act as the top-tier escalation authority for the Service Desk, delivering expert troubleshooting across cybersecurity, networking, operating systems, enterprise applications, and M365/SharePoint services. Own and optimize critical enterprise systems, ensuring compliance and reliability by proactively resolving systemic issues, applying automation and best practices, and maintaining clear, consistent technical documentation. Incident, Problem, and Change Management: Own incident and problem management within an ITIL framework, troubleshooting and resolving cybersecurity, networking, systems and end-user issues while analyzing trends to eliminate root causes. Support change management efforts, ensuring smooth, low-impact deployment of system updates, patches, and upgrades. User Support & Knowledge Management: Provide frontline and escalated technical support to internal and external users, ensuring timely resolution of complex issues, focusing on end-user experience and support. Drive knowledge sharing and user enablement by maintaining FAQs and knowledge base (KB) content and delivering advanced training during onboarding and as needed. Collaboration, Mentorship, and Process Improvement: Mentor and elevate the Service Desk team, providing escalation support, coaching, and training while contributing to performance metrics and KPIs. Partner with technology leadership on process improvement and strategic initiatives, improving workflows, driving efficiency, and supporting cross-functional projects aligned to business goals. Additional Responsibilities: Identify and implement opportunities for processing automation and efficiency improvements within the Service Desk function. Participate in continuous improvement initiatives to enhance the effectiveness of Technology Services. Perform other position-related duties as assigned or needed, including (at times) assisting in technology desk moves, audio/visual, and white-glove support. You Need to Have: Two years or more of experience in a Systems Administration or related Information Technology field Two years or more of experience working as a Windows system, MAC, and End-User Systems (M365 and SharePoint), supporting an enterprise network with business-critical applications Experience working with Microsoft Intune for endpoint and mobile device management, including SCCM migration, Autopilot, and White Glove end-user support Experience working with a broad range of technologies, including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN/Wireless networking technologies, remote access VPN and VDI, and Microsoft Office 365 & SharePoint, Role Based Access, Conditional Access, Audio/Visual support, Badge Access administration. Experience running technology-based projects Experience in troubleshooting hardware, networking, and software-related issues, and providing top-tier end-user systems support Knowledge of scripting languages (e.g., PowerShell) Knowledge and understanding of ITIL principles Attention to detail & strong troubleshooting skills Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools Ability to effectively obtain, share, analyze, and convey information Ability to collaborate with peers, managers, and external customers Ability to actively learn and grow skillsets in key technology areas, including operating systems, end-user systems, security applications, and networking technologies Excellent interpersonal communication and organizational skills to work with clients and manage critical issues Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups What We Offer: $72,000 - $80,000 annual salary Annual company performance bonus Comprehensive benefits package 401k PTO Health & Wellness Days Paid Volunteer Time Off Continuing education and training Hybrid work schedule Paid Parental Leave Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Develop and execute strategic account plans, foster customer relationships, and identify growth opportunities within assigned territories. | Bachelor's degree, 1+ years of sales experience, proficiency with CRM, and strong interpersonal skills. | Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. As a member of the team, you can expect to: Make a difference through your work – You’ll be proud to tell your family and friends about what you do. Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership. Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins. The Role: The Account Executive I is a catalyst for Crisis Prevention Institute’s (CPI’s) growth, spearheading sales initiatives that transform opportunities into lasting partnerships within the education and healthcare markets. This role forges deep, trusted relationships with customers – championing their success, driving retention, and unlocking new avenues for expansion. As both a customer advocate and a recognized expert in CPI’s offerings, the Account Executive operates with a high degree of autonomy and discretion, relentlessly pursuing results that elevate both customer value and CPI’s market leadership. What You Get To Do Everyday: Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer. Serve as the principal representative of CPI for actual or potential customers. Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services. Develop and execute strategic account plans to increase customer lifetime value. Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention. Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition. Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting. Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations. Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning. Report regularly on sales performance, customer engagements, and pipeline progress to leadership. Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections. Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively. Perform other position-related duties as assigned. You Need to Have: Bachelor’s degree in business, marketing, or related field One or more years of successful sales experience Proven experience in an account management, customer success, or ‘farmer’ sales role Familiarity with contract renewal and negotiation Proficiency with Microsoft Office suite and CRM platforms Valid Driver's License Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer Continuously uphold all credentialing standards throughout employment to support essential job functions Exceptional interpersonal, communication, and active listening skills with a genuine passion for helping customers succeed Strong analytical and problem-solving skills to understand customer challenges and provide consultative, effective solutions Motivated by stability, customer success, and loyalty rather than short-term closing targets Ability to think strategically and develop long-term account plans aligned with customer goals We'd Love to See: Demonstrated success in B2B consultative or solutions-based sales environments What We Offer: $50,000 annual base On target earnings of $87,500 (base + uncapped commissions) Average first-year earnings of $65,000 - $80,000 Annual company performance bonus Comprehensive benefits package 401k PTO Health & Wellness Days Paid Volunteer Time Off Continuing education and training Hybrid or remote work schedule Paid Parental Leave Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Lead and develop a high-performing sales team to drive new business growth, design and implement sales strategies, and foster cross-functional collaboration. | Requires over 8 years of sales experience, including 3+ years leading sales teams, with proficiency in CRM systems and scalable sales methodologies. | Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. As a member of the team, you can expect to: Make a difference through your work – You’ll be proud to tell your family and friends about what you do. Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership. Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins. The Role: The Director, Sales – New Business, serves as the catalyst for CPI’s new business growth. In this pivotal leadership role, the Director, Sales – New Business will lead a team of high-performing Sales Managers focused on winning new customers. With a strategic mindset and operational rigor, the Director, Sales – New Business, designs and executes transformative sales strategies that drive revenue, expand market presence, and deepen customer loyalty. What You Get To Do Everyday: Lead and inspire a team of high-performing new business sales managers, setting ambitious targets and cultivating a culture of relentless achievement. Design and execute game-changing sales strategies to accelerate new customer acquisition and drive revenue growth, leveraging creative prospecting to unlock new opportunities. Oversee the entire sales cycle - from first contact to lasting advocacy – delivering seamless customer experiences that convert prospects into passionate CPI champions. Track and elevate key performance metrics, continuously refining tactics to optimize prospecting, qualification, and conversion rates. Champion proactive revenue streams and drive CPI’s financial strength with strategic foresight. Deliver cutting-edge sales training and development programs, empowering the team with advanced skills and the confidence to excel and grow. Foster a vibrant, collaborative, and competitive team environment that sparks innovation and accelerates results. Build strong cross-functional alliances with marketing, finance, product development, customer care, training, and other departments – amplifying new initiatives, product launches, and customer delight. Serve as the trusted escalation point for key customers, nurturing enduring relationships and resolving complex challenges with agility and care. Represent CPI at industry events, conferences, and forums, expanding the company’s influence and cultivating strategic partnerships. Stay ahead of market trends and competitive shifts, proactively adapting strategies to seize emerging opportunities and keep CPI at the forefront. Drive continuous innovation in new business acquisition, process optimization, and technology adoption, relentlessly pursuing greater efficiency and effectiveness. Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures. Perform other position-related duties as assigned. You Need to Have: Bachelor’s degree in business, marketing, or related field Eight years or more of work experience in sales, including a minimum of three years leading and inspiring high-performing new business sales teams to achieve exceptional results Demonstrated success in building and developing teams that consistently reduce churn, grow share-of-wallet, and protect profitability, delivering outstanding performance year after year Deep experience in leveraging sales technology, including customer relationship management (CRM) systems, to drive team effectiveness and accelerate growth Proven ability to design, teach, and implement scalable, repeatable sales methodologies that empower teams and fuel sustainable, long-term success Outstanding team-building skills with a proven ability to attract, develop, and retain top talent – creating a high-performing team that consistently delivers outstanding results Inspirational leadership skills, empowering individuals through effective delegation and trust, while fostering autonomy and accountability to achieve ambitious goals, and overcoming challenges Strong business acumen and strategic vision, enabling decisive action and innovative thinking to navigate complex business environments and drive organizational success Exceptional interpersonal abilities, including negotiation, persuasive communication, and active listening, to build strong relationships and drive collaboration both within and outside the organization Advanced analytical and problem-solving skills, with the ability to leverage data to guide decision-making and optimize processes for maximum impact Unwavering commitment to delivering exceptional customer experiences, with a customer-centric mindset that drives satisfaction and loyalty Adaptability and resilience in dynamic environments, thriving amid shifting priorities and evolving business needs We'd Love to See: Experience in sales within the professional education, healthcare, or human services industries, offering unique insights and perspectives that enrich CPI’s approach to account management What We Offer: Annual company performance bonus Comprehensive benefits package 401k PTO Health & Wellness Days Paid Volunteer Time Off Continuing education and training Paternity Leave Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.