Crescendo

Oversee and support customer migration teams, develop strategies, and ensure operational excellence in SaaS customer success. | 3+ years in SaaS customer success or operations, 2+ years leadership experience, proficiency in Salesforce and project management tools. | Role Details Position type: Permanent Work Schedule: Open to shifting schedules (subject to business requirements) Work type and Location: Hybrid, San Pedro Sula or Tegucigalpa Expected start date: February 26, 2026 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome To Crescendo. Welcome To What’s Next. The Role The Team Lead will oversee and coordinate both the Customer Success Associate, Migration Focus, and Data Specialist, Customer Migration roles. This position owns the end-to-end success of the customer migration program, ensuring strategic customer planning, high-quality data execution, and on-time delivery. The role requires strong leadership, operational rigor, and the ability to balance customer experience with technical execution. The Team Lead reports to the Operations Manager/Team Manager and plays a critical role in supporting and coaching the team to exceed partner expectations through timely, accurate, and professional service. What you’ll do: • Supervise and support CSMs and Data Specialists managing customer migrations, ensuring workload distribution aligns with customer timelines and operational tasks are completed effectively • Develop a high-performing team through regular 1:1 coaching, professional development, and compliance with company policies, including handling attendance and disciplinary actions • Own the migration strategy, timelines, success metrics, and consistent execution across all customers while proactively identifying risks and implementing mitigation plans • Act as the escalation point for high-risk or complex migrations, ensuring clear communication, accurate timelines, and expectations for customers • Collaborate with Product, Engineering, and Operations teams to resolve blockers, report issues, and drive initiatives to improve migration success and operational efficiency • Define, refine, and improve migration workflows, documentation, QA standards, and reporting in Salesforce and project management tools while monitoring KPIs, data quality, and customer readiness • Conduct regular QA evaluations, identify team improvement opportunities, and implement corrective actions to maintain program quality • Maintain a strong understanding of the product, platform, and SLAs while contributing to training materials, supporting onboarding, and promoting continuous learning for the team • Adapt to changes in the migration program and role, ensuring operational effectiveness and team readiness What we expect from you: • 3+ years of experience in Customer Success, Operations, Project Management, or similar roles in a SaaS environment • 2+ years of advanced customer support or leadership experience • Prior experience leading or mentoring teams • Strong understanding of customer lifecycle and operational workflows • Excellent written and verbal communication skills • Experience using Salesforce and project management tools (Asana, Jira, etc.) • Advanced proficiency with G-Suite/MS Office (Excel/Sheets strongly preferred) • Tech-savvy and comfortable in a fast-paced, dynamic environment What you’ll get in return: • Full-time employment • Competitive compensation based on experience • A dedicated wellness program, including support from an in-house psychologist • Attractive benefits package including medical, dental, and vision options based on location • Access to free posture-based fitness workouts from home • Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Training opportunities provided by Crescendo and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. • Care for others: Empathy is a key driver. When people thrive, so does the mission • Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward • Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next • Take ownership: Bold choices with integrity at the core—that’s how impact lasts • Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Powered by JazzHR KMVEJGnSB3

Design and operationalize AI workflows and assistants to embed AI into core business processes, especially supporting executive functions, and lead internal AI innovation programs. | Deep practical experience applying AI in business workflows, building AI assistants and copilots, evaluating AI tools, and translating AI insights into actionable work. | Reports to: Chief of Staff, Office of the CEO Location: San Francisco - hybrid preferred About Us Individually, our AI and Superhumans are best in class. Together, they’re game-changing. Crescendo is the first AI-native contact center — combining the world’s smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences. In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust. We don’t just sell software. We deliver results — guaranteed. The Role We are looking for an Innovation Lead, Office of the CEO to work closely with the Office of the CEO to turn AI capability into real, measurable business outcomes. This role is for someone who is deeply hands-on with AI and comfortable operating as both a builder and an operator. You will design and deploy mini assistants, task-specific copilots, reusable AI personas, and AI-powered workflows (including Gemini Gems or equivalent) that embed AI directly into business processes. Your mandate is to operationalize AI across the company, translating AI insight into executable work—across the tools and systems the business uses—and embedding AI directly into how the company operates. Initial Focus: First Key Projects 1) Transform AI Processes in the Office of the CEO You will lead the effort to make the Office of the CEO AI-first by default. Assess current workflows across executive planning, communication, decision-making, and follow-through Design and deploy process-embedded AI (mini assistants, copilots, reusable personas, workflows) to support CEO and Chief of Staff operations Build Gemini Gems or equivalent agents to support recurring executive work (planning, synthesis, prioritization, execution tracking) Translate AI outputs into clear, actionable work items (e.g., Asana, Jira, or similar tools) to ensure insights turn into execution. Establish repeatable, scalable AI practices that can later be extended to the broader organization 2) Launch and Run a Startup Innovator Program You will help design and launch a startup-wide AI innovator program to drive experimentation, adoption, and scale. Define the structure, goals, and operating model for an internal AI innovator program Identify and partner with innovators across teams to pilot AI use cases Provide hands-on support to help teams build and deploy AI workflows, assistants, and automations Create lightweight governance, documentation, and success metrics Surface winning use cases and help scale them across the organization What You’ll Do: Build Process-Embedded AI Design, build, and maintain mini assistants, task-specific copilots, reusable AI personas, and AI workflows that support core business processes Create Gemini Gems or equivalent AI agents embedded directly into day-to-day operations Ensure AI solutions are reusable, scalable, and aligned to real business needs Continuously iterate based on adoption, performance, and impact AI Execution & Automation Identify high-leverage opportunities to automate workflows using AI Implement AI-driven automation across operational, project, and execution workflows Reduce manual effort while improving speed, consistency, and quality AI Strategy, Competitive Analysis & Buy vs. Build Conduct competitive and market analysis to understand how peers and competitors are applying AI Evaluate third-party tools, platforms, and vendors to inform buy vs. build decisions Partner with leadership to recommend pragmatic, outcome-driven AI investments Balance speed, cost, scalability, and differentiation when determining build vs. buy paths From AI Insight to Action Translate AI outputs into clear, executable work items using the company’s project management tools (e.g., Asana, Jira, or equivalent) Break AI-enabled initiatives into actionable workstreams with clear owners and outcomes Partner with teams to ensure AI-driven work is delivered, adopted, and measured Office of the CEO Partnership Work closely with the Chief of Staff to support CEO priorities Use AI to increase leverage across planning, communication, and follow-through Act as a trusted AI operator for high-impact, cross-functional initiatives Embed AI Into the Rhythm of the Business Integrate AI into recurring operating cadences (planning, reviews, standups, retros) Enable teams to use AI naturally in daily work and project execution Develop prompts, templates, and lightweight playbooks What We Expect From You: Required: 2–5 years of experience in business operations, consulting, product ops, automation, or similar roles Deep, practical experience applying AI in real business workflows Hands-on experience building mini assistants, task-specific copilots, reusable AI personas, or Gemini Gems (or equivalent) Experience conducting competitive analysis and market research to inform AI strategy and tooling decisions Proven ability to evaluate and recommend buy vs. build approaches for AI solutions Proven ability to design and implement AI-driven automation Experience translating complex initiatives into executable work using modern project management tools (Asana, Jira, or similar) Strong process thinking, ownership mindset, and results orientation Nice to Have: Experience in an AI-native or high-growth startup Familiarity with SaaS, product, or GTM operations Experience supporting executive teams or Chief of Staff–led initiatives Experience evaluating AI vendors, platforms, or emerging technologies in fast-moving markets What Success Looks Like: The Office of the CEO operates with AI embedded into core workflows Executive work moves faster with clearer prioritization and follow-through The AI innovator program produces repeatable, scalable use cases AI insights consistently translate into shipped work and outcomes The organization builds durable, process-embedded AI capabilities Why Crescendo? Performance-Guaranteed CX → The only model with skin in the game. Category Leadership → We’re not joining the conversation. We’re writing it. Velocity & Scale → From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster. AI + Superhumans → Not one or the other — the best of both, working together. Join us to define the future of customer experience in the AI era. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Lead discovery, build and present product demos, and serve as a technical advisor to support Crescendo's AI CX solutions. | 3+ years in a B2B software or tech-enabled service environment, strong understanding of CX tools including CRMs and AI, experience demonstrating complex solutions to diverse audiences. | About Us At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry. The Role The Solutions team plays a critical role in the pre-sales environment, building demos and service models and offering technical expertise both to prospects and existing customers who are undergoing a CX transformation. You’ll assist in discovery and assist our Sales team in demonstrating Crescendo’s unique capabilities and commitment to service excellence. Our ICP is Customer Service & CX Executives and Operators at mid-market and enterprise technology firms. As a member of the Solutions team, you’ll work closely with many stakeholders, most importantly our Sales and Success organization and our Product and Engineering team, which includes former leaders from Zendesk, Genesys, and Five9. We’re looking for candidates who have a strong understanding of the AI CX landscape, including the AI solutions offered by major CRMs. We can’t wait to show you what we’ve built and how we differentiate ourselves from every other AI solution on the market. What You’ll Do: Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools. Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools. Create resources and workshops to demonstrate agentic AI use cases that can drive value. Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices. Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers. Partner with our CX Solution Designers to create service design and cost models for our customers. Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed. Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities. Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables. Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives. (Hint: We’re the only company offering Augmented AI — the best AI technology, fully managed by us with guaranteed outcomes and live human agents included in the solution.) What We Expect From You: Experience: 3+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred). Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences. Technical Skills: Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI Knowledge of webhooks, REST APIs, and common integration patterns. Preferred: Familiarity with programming/scripting languages such as Python or JavaScript. Experience experimenting with multiple leading LLMs and their various applications in the CX space Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller What You’ll Get In Return: Remote working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why Crescendo? We’re creating a new category: Augmented AI. Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is built on outcomes, not buzzwords. That means we only win when our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the future of customer experience. Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Lead discovery, build product demos, serve as a technical resource, and collaborate on customer solutions in the AI CX space. | Over 5 years in B2B software/tech solutions, strong understanding of CX tools, APIs, and AI applications, with experience demonstrating solutions to diverse audiences. | About Us At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry. The Role The Solutions team plays a critical role in the pre-sales environment, building demos and service models and offering technical expertise both to prospects and existing customers who are undergoing a CX transformation. You’ll assist in discovery and assist our Sales team in demonstrating Crescendo’s unique capabilities and commitment to service excellence. Our ICP is Customer Service & CX Executives and Operators at mid-market and enterprise technology firms. As a member of the Solutions team, you’ll work closely with many stakeholders, most importantly our Sales and Success organization and our Product and Engineering team, which includes former leaders from Zendesk, Genesys, and Five9. We’re looking for candidates who have a strong understanding of the AI CX landscape, including the AI solutions offered by major CRMs. We can’t wait to show you what we’ve built and how we differentiate ourselves from every other AI solution on the market. What You’ll Do: Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools. Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools. Create resources and workshops to demonstrate agentic AI use cases that can drive value. Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices. Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers. Partner with our CX Solution Designers to create service design and cost models for our customers. Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed. Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities. Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables. Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives. (Hint: We’re the only company offering Augmented AI — the best AI technology, fully managed by us with guaranteed outcomes and live human agents included in the solution.) What We Expect From You: Experience: 5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred). Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences. Technical Skills: Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI Knowledge of webhooks, REST APIs, and common integration patterns. Preferred: Familiarity with programming/scripting languages such as Python or JavaScript. Experience experimenting with multiple leading LLMs and their various applications in the CX space Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller What You’ll Get In Return: Remote working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why Crescendo? We’re creating a new category: Augmented AI. Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is built on outcomes, not buzzwords. That means we only win when our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the future of customer experience. Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Lead market strategies and craft narratives for a SaaS contact center product, fostering relationships and shaping market perception. | Over 10 years of B2B SaaS experience, deep expertise in customer experience, and proven market-shaping success. | A leading AI-driven contact center is seeking a Vice President of Product Marketing to craft compelling narratives and lead market strategies. The ideal candidate will have over 10 years of B2B SaaS experience, deep expertise in customer experience, and a strong track record of market-shaping successes. This remote opportunity requires exceptional storytelling skills and the ability to foster strategic relationships with sales and industry influencers. Join us to redefine the future of customer experience. #J-18808-Ljbffr

Own and grow key accounts by building strategic relationships, driving revenue growth, and collaborating cross-functionally to deliver AI-powered CX solutions. | 10+ years of SaaS or related tech sales experience with proven ability to close complex, multi-million dollar deals and engage C-level executives strategically. | Role Details Location: San Francisco, CA (Remote Flex) Travel: As needed to meet with key clients and attend major industry events About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps. But Crescendo is more than a platform. We’re a team of builders, operators, and problem solvers who believe people are the real differentiator. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us and help define the future of AI-powered customer experience for the world’s most recognizable brands. The Role Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. You’ll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendo’s Augmented AI to deliver best-in-class customer experiences. This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations. You’ll partner closely with Crescendo’s leadership, product experts, and customer success teams to ensure our solutions become a critical driver of our clients’ success. What You’ll Do: • Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts. • Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership. • Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience. • Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale. • Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets. • Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health. • Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX. What We Expect From You: • Proven Sales Experience: 10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations. • Strategic Account Management: Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale. • Consultative Selling Skills: Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions. • Relationship Builder: Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees. • Growth Mindset: Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key. • Industry Insight: Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors. Why Crescendo? • Category Creation: Be part of the team defining Augmented AI—the next frontier in CX. • Hypergrowth Momentum: From 0 to $100M+ ARR in under a year, Crescendo is scaling at record speed. • Customer-First Culture: We only win when our customers win—outcomes over hype, every time. • High-Performance Team: Join a purpose-driven, collaborative team obsessed with speed, creativity, and craft. • Career Acceleration: Help shape the DNA of Crescendo’s strategic sales culture and grow alongside one of the fastest-scaling companies in SaaS. If you’re a seasoned sales leader ready to help top accounts reimagine customer experience and drive the next era of AI-powered growth, let’s talk. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. • Care for others: Empathy is a key driver. When people thrive, so does the mission. • Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. • Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. • Take ownership: Bold choices with integrity at the core—that’s how impact lasts. • Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. mbYI0gqLH5