Credit Acceptance

Lead and optimize targeted email and SMS marketing campaigns throughout the customer lifecycle. | Requires 5+ years in lifecycle marketing, experience with marketing automation platforms, and knowledge of compliance in regulated environments. | Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals! The Consumer Lifecycle Marketing Manager will lead the strategy and execution of Credit Acceptance's consumer-focused email and SMS campaigns. This role is responsible for designing and managing targeted marketing journeys that engage consumers at critical points in the car-buying lifecycle. This position plays a key role in connecting consumers with affordable vehicle financing options while ensuring compliance, personalization, and measurable marketing performance. Outcomes and Activities: • Develop, execute, and optimize lifecycle campaigns across email and SMS for known leads and prior customers. • Create cohesive marketing journeys for prospective car buyers with vehicle, financing, and dealership related content and recommendations. • Map and identify key moments in the car buying process to generate campaign/test ideas. • Partner with product and marketing team members to enable ways to market vehicle inventory to consumers. • Build segmentation and audience strategies using first-party and behavioral data to deliver timely and relevant communications. • Partner with creative, analytics, dealer, brand, product, and legal teams to ensure campaigns are effective, brand-aligned, and fully compliant with all marketing regulations. • Collaborate with analytics to measure campaign performance, identify optimization opportunities, and develop test-and-learn frameworks for continuous improvement. • Manage campaign builds within marketing automation platform, including list management, quality assurance, A/B testing, and performance tracking. • Present insights and recommendations to leadership based on campaign results and customer research. Knowledge and Skills: • Strong understanding of email and SMS marketing strategy, including segmentation, automation, testing, and performance optimization. • Knowledge of consumer journey mapping and lifecycle marketing principles within a financial or regulated industry. • Analytical mindset with ability to interpret marketing data and connect metrics to business outcomes. • Excellent cross-functional communication skills with the ability to manage multiple stakeholders and priorities. • Strong attention to detail, compliance awareness, and process discipline. • Ability to synthesize insights to identify recommendations for improving marketing and business results. • Ability to work effectively with cross-functional teams, including product management, analytics, and other teams within marketing. • Ability to write concise marketing briefs and test plans to drive continued performance and optimization against KPIs across channels. • Strong familiarity with user-experience concepts and leveraging user research. Requirements: • Bachelor's Degree • 5+ years of experience in email, SMS, or lifecycle marketing roles. • Proven track record managing multi-stage or multi-channel consumer lifecycle campaigns. • Experience working in a regulated or compliance-driven environment. • Proficient in at least one marketing automation platforms (e.g., Adobe Journey Optimizer, Iterable, Braze, or similar). • Familiarity with CRM systems, testing tools, customer data platforms, and analytics tools. Preferred: • Background in financial services, auto finance, or adjacent industries. • Experience marketing to subprime or credit-challenged consumers. • Proficiency in segmentation and personalization using dynamic content or predictive modeling. • Working knowledge of HTML/CSS for email template management. • Strong understanding of data privacy and SMS regulations (TCPA, CAN-SPAM, etc.). Targeted Compensation: $115,900 - $162,000 base salary + an annual bonus plan This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. #LI-Remote #zip INDCSLP Benefits • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: • Positive by maintaining resiliency and focusing on solutions • Respectful by collaborating and actively listening • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions • Direct by effectively communicating and conveying courage • Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: • Remain compliant with our policies processes and legal guidelines • All other duties as assigned • Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.

Manage assigned geographic sales territory by prospecting automotive dealerships, building strategic client relationships, and running the territory with entrepreneurial drive. | Proven competitive sales success, bachelor's degree or equivalent experience, valid driver's license, ability to travel 80%, and residence within or near assigned territory. | Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: • Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: • Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market • Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance • Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more • Progressive career opportunities as demonstrated by our record of promoting internally • Flexibility to set your own schedule and manage your own territory, ideal for self-starters • A dedicated support system including structured and continued training • Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: • Motivation to succeed and achieve goals • Drive to continuously improve oneself and their customers • Demonstrated sales successes with an established track record of achievement and progression • Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: • Account Managers • Account Executives • District Sales & Sales Managers • Field Sales & Territory Managers • Area Managers • Business Development • Business Managers • Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: • Prospecting automotive dealerships to enhance business development outcomes • Account management & client services to build a strategic and consultative relationship with customers • Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: • Minimum travel of 80% in the market • Proven track record of success in a competitive sales environment • Bachelor’s degree or equivalent work experience • A valid driver’s license, insurance and registration • Occasional overnight travel, less than 10% Preferred: • Knowledge or experience in auto finance or retail operations of automobile dealerships • Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 + Monthly Uncapped Commission INDSALP #Zip Benefits • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: • Positive by maintaining resiliency and focusing on solutions • Respectful by collaborating and actively listening • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions • Direct by effectively communicating and conveying courage • Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: • Remain compliant with our policies processes and legal guidelines • All other duties as assigned • Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.