Credit Acceptance

Owns and enhances customer-facing products, analyzing data, collaborating with technical teams, and driving continuous improvement to meet business and customer goals. | Minimum 5 years of product management experience, strong data and customer focus, experience with Agile, and ability to lead cross-functional teams. | Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals! The Product Manager is a customer-centric advocate for specific customers of products and systems and are responsible for identifying and executing against opportunities. Their main responsibility is to enhance the end-to-end experience with the goal of increasing customer satisfaction and positively impacting the company’s revenue growth and other goals. Outcomes and Activities: • This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member. • Advocates for the end user and stakeholder by empathizing and understanding user needs, remaining focused on desired outcomes, and becoming the domain expert. • Analyzes data through the lens of the customer and identifies goals, metrics/key performance indicators, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings, leading to continued improvement in owned metrics/key performance indicators. • Takes ownership of business results and being a day-to-day decision maker, including communicating with and influencing key partners and stakeholders to deliver winning product experiences and outcomes. • Conducts and monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. • Effectively collaborates with technical and design teams to use the best modern technologies and deliver amazing products to market efficiently with quality. • Has a deep understanding of product objectives and priorities and translates product concepts into user stories, epics, and other appropriate product deliverables while identifying and mitigating risks. • Owns their product and is responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance. • Serves as the visionary to set vision and direction and champions high-impact outcomes; acts as a bridge between strategy and execution to translate plans into action, iterating as necessary. • Champion of the end-to-end platform and is an expert in the systems and users they support; uses this knowledge to generate new ideas and support development, launch, and adoption of these new ideas. • Drives continuous improvement of the product management process by documenting and reviewing processes and procedures. Competencies: The following items detail how you will be successful in this role. • Customer-Centric: Fully understands and embraces the customer perspective and stays focused on desired outcomes to achieve product-market fit. Displays empathy and approaches problems from a customer's mindset before considering technical solutions. Deeply experienced in human centered design, design thinking and jobs to be done. Clearly defines customer benefits to accelerate decision making, understands how changes to the customer experience impacts backend processes and technologies and develops clear roadmaps that create pathways to action. • Business-Focused: Integrates business analytics and operational excellence in every aspect of design and development. Analyzes data thru the lens of the customer and needs of the business and understands inputs, outputs and root causes. Utilizes a hypothesis-based experimentation mindset, iterates and tests hypotheses regularly and champions high impact outcomes. • Technology-Driven: Leverages the best modern technologies to imagine, build and deliver revolutionary results. Collaborates effectively with technical and design teams to deliver amazing products to market efficiently with quality. Deeply understands end-to-end platforms and how changes impact the enterprise, applications and the overall technical ecosystem. • Transformational Leader: Communicates, partners and influences across teams to deliver winning product experiences and outcomes. Serves as the visionary to set vision and direction across teams. Creates deep partnerships and trust through transparency and inspires partners to collaborate and win together. Embraces change and guides others in managing the impact of change. ​ Requirements: • College degree or recent equivalent experience in a related field. • Minimum 5 years of experience as a Product Manager or related position. • Customer-first mindset, always keeping the customer’s interest in mind when making decisions. • Hands-on experience managing all stages of the product life cycle. • Integration mind-set and approach to ensure product dependencies and integration points are understood and delivered across product lines. • Inherently curious, results-driven with the ability to make difficult decisions, ask probing questions and look for root causes, opportunities, and solutions. • Strong written and oral communications skills, especially the ability to clarify and simplify complex topics. • Organized self-starter who develops plans and is committed to hitting delivery dates; ability to perform with minimal supervision in a team environment. • Experience working according to Agile principles, sprint-based approaches, taking a prioritized, pragmatic approach to ensure the correct product gets built and delivered on time. • Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features. • Demonstrated ability to improve business key performance indicators through product management. • Basic knowledge of product proposals, product roadmaps and customer journey maps. • Quick thinker, with an ability to understand and interpret information promptly and effectively. • Excellent leadership and persuasion skills and the ability to lead through influence without direct authority. • Experience interacting with people at all levels of an organization, including Executive Management. • Proficiency with standard MS productivity tools (Office, Visio, and Project), web analytics and pathing tools (e.g. Google Analytics, Adobe Suite, Tea Leaf, Real Story), collaboration tools (e.g. Mural, Miro), Product management (e.g. Jira, Rally, etc.). • Ability to travel 0-15% of the time. Preferred Experience: • Experience and understanding of consumer auto financing. Targeted Compensation: $130,000 - $153,000 base salary + an annual bonus plan This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. #LI-Remote #zip INDCSLP Benefits • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: • Positive by maintaining resiliency and focusing on solutions • Respectful by collaborating and actively listening • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions • Direct by effectively communicating and conveying courage • Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: • Remain compliant with our policies processes and legal guidelines • All other duties as assigned • Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.

Manage assigned geographic sales territory by prospecting automotive dealerships, building strategic client relationships, and running the territory with entrepreneurial drive. | Proven competitive sales success, bachelor's degree or equivalent experience, valid driver's license, ability to travel 80%, and residence within or near assigned territory. | Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: • Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: • Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market • Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance • Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more • Progressive career opportunities as demonstrated by our record of promoting internally • Flexibility to set your own schedule and manage your own territory, ideal for self-starters • A dedicated support system including structured and continued training • Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: • Motivation to succeed and achieve goals • Drive to continuously improve oneself and their customers • Demonstrated sales successes with an established track record of achievement and progression • Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: • Account Managers • Account Executives • District Sales & Sales Managers • Field Sales & Territory Managers • Area Managers • Business Development • Business Managers • Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: • Prospecting automotive dealerships to enhance business development outcomes • Account management & client services to build a strategic and consultative relationship with customers • Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: • Minimum travel of 80% in the market • Proven track record of success in a competitive sales environment • Bachelor’s degree or equivalent work experience • A valid driver’s license, insurance and registration • Occasional overnight travel, less than 10% Preferred: • Knowledge or experience in auto finance or retail operations of automobile dealerships • Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 + Monthly Uncapped Commission INDSALP #Zip Benefits • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: • Positive by maintaining resiliency and focusing on solutions • Respectful by collaborating and actively listening • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions • Direct by effectively communicating and conveying courage • Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: • Remain compliant with our policies processes and legal guidelines • All other duties as assigned • Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.