Credible

Responding to customer inquiries via phone, chat, and email, and assisting clients with using site features. | Bachelor's degree or relevant experience, 1-3 years in high-volume customer service, proficiency with SaaS applications. | Who is Credible? We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. About the Role: As a member of Credible’s Client Success Team, you’re enthusiastic about solving problems and answering questions. Using active listening skills and asking probing questions, you provide all the relevant information so that our customers can make informed decisions for their financial future. You’ll respond to customer inquiries and tech support requests by phone, live chat, and email about our product verticals. These include Private Student Loans, Student Loan Refinancing, Personal Loans, and Credit Card offerings as well as our Mortgage Refinance, Home Purchase, and Insurance offerings. Through helping our customers use our service you’ll learn the ins and outs of Credible and prepare yourself to grow into a critical member of the Credible team. Compensation: $20.00 per hours Schedule: Customer Success is open 6 days a week, weekend and/or evening hours may be required. THIS ROLE CAN ONLY SIT IN NORTH CAROLINA Responsibilities: Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email Complete outbound calling campaigns to help clients move forward with their loan request Identify client needs and help clients use specific site features Identify trends impacting agent and client experience and communicate issues to Client Success Management Have the opportunity to share your thoughts, opinions, and insights with leadership Assist other team members with questions/issues they may have through internal team communication Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor Education and Experience: A Bachelor’s degree (preferred, but experience may be considered in place of a degree) 1-3 years of customer service experience, ideally in a high-volume call center environment Experience using CRM tools, like Salesforce (preferred) Highly proficient in basic computer software and navigation; including SaaS applications Nice to Have: Patient, courteous, energetic, and empathetic; both on the phone and in writing Customer-focused; you understand what makes people tick and you want to help them succeed Good at spotting patterns; you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear Problem Solver; you enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to develop solutions Team Oriented; you work well with others and enjoy being part of a larger team, helping and supporting others Credible is open to hiring candidates in the following locations: North Carolina Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Create dashboards, conduct data analysis, develop data models, and collaborate with engineering teams to improve data infrastructure. | Master's degree in a related field, 2+ years in business intelligence or data analysis, proficiency in SQL, BI tools, Python, and statistical knowledge. | Who is Credible? We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. We're challenging the status quo by giving power to the consumer. We believe in a world where 'ethical', 'lending', and 'insurance' can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn't be confusing or complex, so we've focused on simplicity. We've created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. Job Duties: Responsible for partnering with teams across the organization to understand their analytics needs and create dashboards and reporting that allow them to execute more effectively. Work with business leaders to define key metrics and build reporting to monitor and understand performance along those metrics. Conduct in-depth data analyses that lead to actionable insights for stakeholders' decision making. Take ownership of the analysis process from ideation to execution to presentation of findings to stakeholders. Develop data models in Credible's data warehouse that enable performant, intuitive analyses. Build data pipelines and python-based ETL tools for getting, processing, and delivering data. Anticipate business needs to design data analytical solutions to improve the efficiency of business operation. Collaborate with the engineering team to maintain and improve the database infrastructure to better fit the analytical needs. Be the driving force behind the adoption and effective use of Credible's BI tool within every team at Credible. Telecommuting permitted from any location in the U.S. Job Requirements: Requires a Master's degree in Computer Science, Engineering, Statistics, Mathematics or a related field, plus two (2) years of experience in business intelligence analysis or related experience conducting data analysis, including experience in designing and building data pipelines; and developing models and visualizations in Looker or Power BI. • Specific skills: Also requires experience or knowledge in the following: 1) Experience writing SQL queries and using BI tools; 2) Experience using the command line and git; 3) Knowledge of statistics; 4) Experience in scripting language such as Python for data processing and analysis; 5) Experience with Hypothesis testing and A/B testing modeling; and 6) Experience working in an e-commerce or fintech industry • Any level of knowledge, experience and/or coursework in the specific skills is acceptable. Telecommuting permitted from any location in the U.S. #LI-DNI Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. View more details about Credible Benefits For high cost of labor markets such as but not limited to New York City and San Francisco: $90,000—$118,800 USD For all other US locations: $75,000—$99,000 USD Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we're the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we'll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Create dashboards, conduct data analysis, develop data models, and collaborate on data infrastructure to support business decisions. | Requires a master's in a related field, 2+ years of data analysis experience, and skills in SQL, Python, BI tools, and statistics. | Who is Credible? We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. Job Duties: Responsible for partnering with teams across the organization to understand their analytics needs and create dashboards and reporting that allow them to execute more effectively. Work with business leaders to define key metrics and build reporting to monitor and understand performance along those metrics. Conduct in-depth data analyses that lead to actionable insights for stakeholders' decision making. Take ownership of the analysis process from ideation to execution to presentation of findings to stakeholders. Develop data models in Credible’s data warehouse that enable performant, intuitive analyses. Build data pipelines and python-based ETL tools for getting, processing, and delivering data. Anticipate business needs to design data analytical solutions to improve the efficiency of business operation. Collaborate with the engineering team to maintain and improve the database infrastructure to better fit the analytical needs. Be the driving force behind the adoption and effective use of Credible’s BI tool within every team at Credible. Telecommuting permitted from any location in the U.S. Job Requirements: Requires a Master’s degree in Computer Science, Engineering, Statistics, Mathematics or a related field, plus two (2) years of experience in business intelligence analysis or related experience conducting data analysis, including experience in designing and building data pipelines; and developing models and visualizations in Looker or Power BI. *Specific skills: Also requires experience or knowledge in the following: 1) Experience writing SQL queries and using BI tools; 2) Experience using the command line and git; 3) Knowledge of statistics; 4) Experience in scripting language such as Python for data processing and analysis; 5) Experience with Hypothesis testing and A/B testing modeling; and 6) Experience working in an e-commerce or fintech industry *Any level of knowledge, experience and/or coursework in the specific skills is acceptable. Telecommuting permitted from any location in the U.S. #LI-DNI Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. View more details about Credible Benefits For high cost of labor markets such as but not limited to New York City and San Francisco: $90,000—$118,800 USD For all other US locations: $75,000—$99,000 USD Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Own large and small projects for one or more of our product verticals, collaborating with product managers and cross-functional teams. Create functional prototypes and high-fidelity designs while leveraging user research and data to inform design decisions. | A bachelor's degree in Design or a related field is preferred, along with 2-3 years of experience in product design. Strong proficiency in Figma and an inspiring portfolio demonstrating design project experience are essential. | Who is Credible? We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. About the Role: Are you passionate about creating user-centered products that help consumers improve their financial well-being? Credible is seeking a talented Product Designer to join our dynamic team. In this role, you will have the opportunity to meaningfully shape the user experience of our products, helping users make more informed decisions about their financial future. The role is full time and compensation will be based on experience. Responsibilities: Own large and small projects for one or more of our product verticals, in partnership with product managers Collaborate with cross-functional teams including product managers, engineers, and marketers to define product requirements and design solutions that meet user needs and business goals Create functional prototypes and high-fidelity designs to communicate design concepts; leverage GenAI, Figma automations, and plugins to explore divergent design directions Leverage user research, usability testing, and data to inform design decisions and validate assumptions Maintain and evolve our design system to ensure consistency and scalability across all products and platforms Continuously apply modern practices (for AI tools, automation, motion, performance, fintech UX patterns) and share learnings with the team Elevate the product brand: raise the visual bar, establish a consistent design language, and partner with Lifecycle Marketing so product UI reflects Credible’s voice and mission Education and Experience: Bachelor's degree in Design, Human-Computer Interaction, or related field preferred 2-3 years of experience in product design, preferably for B2C/consumer internet products Strong proficiency with Figma An inspiring portfolio that demonstrates experience driving design projects, contributing to design systems, working through complex user flows, and shipping products that are functional, intuitive and visually compelling Experience applying user research methodologies and product data/analytics to inform design decisions Excellent communication and collaboration skills with the ability to present and defend design decisions Experience working closely and effectively with product managers, engineers and other cross-functional teams in a collaborative environment Ability to thrive in a fast-paced, agile environment Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. View more details about Credible Benefits For high cost of labor markets such as but not limited to New York City and San Francisco: $111,600—$144,000 USD For all other US locations: $93,000—$120,000 USD Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Lead and mentor a team of designers, researchers, and UX writers while overseeing the end-to-end research and product design process. Contribute to product strategy and establish design processes to enhance collaboration and efficiency. | Candidates should have at least 8 years of experience in design, with a focus on digital products, and at least 3 years of supervisory experience. A compelling portfolio showcasing design leadership and strategic thinking is essential. | Who is Credible? We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance. We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible. We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear. About the Role: As the Director of Product Design at Credible, you will be at the forefront of shaping exceptional user experiences for millions of users in the consumer tech space. You will lead and inspire our 5-member design and research team, collaborating closely with cross-functional stakeholders, to deliver impactful product initiatives. Reporting directly to the Chief Product Officer, you will play a pivotal role in driving the success of our products, while fostering the growth and development of our design organization as we scale our business. This is an exciting opportunity for a high-EQ leader with a strategic mindset, eager to take on significant responsibility and make a tangible impact in a fast-growing company. You’re a Great Fit for this Role if You’re: An accomplished leader with a proven track record in consumer tech and a passion for crafting exceptional user experiences A strategic thinker who can align design initiatives with overall business goals A mentor and coach, skilled in developing and nurturing design talent, empowering them to thrive and grow A strong product thinker, able to translate business and user objectives into impactful and innovative products Equipped with exceptional communication and collaboration skills, capable of bridging gaps between design, product, and engineering teams Responsibilities: Lead and mentor a team of 5 designers, researchers, and UX writers, fostering a collaborative and inclusive environment for creativity and innovation. Support their growth through development planning, performance management, collaborative work, and real-time design feedback and coaching Contribute to product strategy in collaboration with the product, engineering, and business teams Oversee the end-to-end research and product design process, ensuring the delivery of high-quality and consistent user experiences across product teams Champion design-led OKRs and provide a north-star for the design team to rally around Establish and improve design processes, tools, and methodologies to enhance efficiency and collaboration within the design organization, and in how design works with other functions Education and Experience: Bachelor's or Master's degree in Design, HCI, Human Factors, or a related field At least 8 years of experience in design with a focus on digital products, preferably in consumer internet businesses At least 3 years of supervisory experience, leading a full design team or individuals working across multiple products Demonstrated success collaborating with product, engineering, and business teams to deliver exceptional user experiences and strong business outcomes Strong product thinker, with well developed product judgment and design taste, and an ability to consistently guide teams to successful user experience and business outcomes Proven track-record of helping others develop their craft and grow in their careers, in research, product design, and UX writing Compelling portfolio showcasing your design leadership, strategic thinking, and ability to drive projects across teams from concept to delivery Experience driving continuous improvement in team processes Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. View more details about Credible Benefits For high cost of labor markets such as but not limited to New York City and San Francisco: $195,600—$326,400 USD For all other US locations: $163,000—$272,000 USD Why work at Credible? We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance. We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.