Credence

Support agile teams by facilitating ceremonies, analyzing business processes, and translating requirements into solutions. | Requires a bachelor's degree, CSM certification, 3+ years in agile environments, and experience with SDLC, SAFe, and tools like ServiceNow. | Overview At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Credence has an immediate opening for a Scrum Master / Business Analyst who will be primarily responsible for supporting the Defense Logistics Agency, Defense Automated Addressing Systems, Digital Transformation program. The Scrum Master / Business Analyst is expected to work across job functions and collaborate with team members and clients extensively. Your main tasks will include Scrum team support, performing detailed requirements analysis, documenting processes and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to bridge communication gaps between technical and non-technical stakeholders. You also will be expected to analyze internal processes, determine where they can be improved, and implement sustainable and scalable change. Responsibilities include, but are not limited to the duties listed below Facilitating the management of the Scrum team by conducting Agile ceremonies, supporting business analysts and ServiceNow Engineers. Provide strong project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, documenting, and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up to date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Analyzing business and system requirements Collaboration with development team and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations. Documenting and communicating the results of your efforts. Benchmarking our approaches against the latest changes and standards in the field. Shifting between projects and tasks with ease. Focusing on solutions rather than the confines of a particular role. Related duties or special projects as assigned Ability to obtain a security clearance Bachelor's degree from an accredited university or equivalent combination of education and experience Minimum of a Certified Scrum Master (CSM) certification preferably through Scrum Alliance 3 years of applicable experience in agile business requirements or a related discipline Demonstrated experience creating user stories and defining acceptance criteria Ability to support users by investigating, communicating, and resolving their problems Direct experience with Software Development Life Cycle and processes in a team environment including Scaled Agile Framework (SAFe) methodology Experience with knowledge management and data visualization tools, systems, and processes Ability to elicit requirements, develop analyses, determine specification, and verify outcomes in a scrum environment ServiceNow experience strongly preferred

Analyzing and improving business processes, documenting requirements, and collaborating with technical teams in an Agile environment. | Experience in requirements analysis, Agile methodologies, and stakeholder communication, with a preference for ServiceNow experience and Scrum certification. | Overview Credence is one of the largest privately held technologies services company in the country, repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future We value innovation, integrity, and continuous learning—and we are committed to investing in the next generation of tech talent. Position Summary We are actively looking for a highly motivated Scrum/Agile Business Analyst. The ideal candidate will be interested in International Development. The Scrum/Agile Business Analyst is expected to work across job functions and collaborate with team members and clients extensively. Your main tasks will include performing detailed requirements analysis, documenting processes and the results of your analysis, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to bridge communication gaps between technical and non-technical stakeholders. You also will be expected to analyze internal processes, determine where they can be improved, and implement sustainable and scalable change. This work is 2-3 days on-site in Rosslyn VA. Responsibilities include, but are not limited to the duties listed below Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, documenting, and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up to date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Analyzing business and system requirements Collaboration with development team and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution Will work closely with Scrum Masters, business, and IT teams to gather input to support ongoing business needs for implementation and support Responsible for the design and testing of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment Provide strong project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations. Documenting and communicating the results of your efforts. Benchmarking our approaches against the latest changes and standards in the field. Shifting between projects and tasks with ease. Focusing on solutions rather than the confines of a particular role. Related duties or special projects as assigned Active Secret security clearance required. Bachelor's Degree from an accredited university or equivalent combination of education and experience 5 years of applicable experience in Agile business requirements or a related discipline Demonstrated experience creating User stories and defining acceptance criteria Ability to support users by investigating, communicating, and resolving their problems Direct experience with Software Development Life Cycle and processes in a team environment including Scrum/Agile development Experience with Knowledge Management and Data Visualization tools, systems, and processes Ability to elicit requirements, develop analyses, determine specification, and verify outcomes in a scrum environment ServiceNow experience strongly preferred Certifications Scrum Certification a plus

Support enterprise cybersecurity operations with RMF implementation, compliance, and assessment activities. | Minimum 5 years of cybersecurity experience, DoD security clearance, familiarity with NIST SP 800-53, RMF, and DoD cybersecurity policies. | At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. We are seeking a mid-level Cybersecurity Engineer to join Credences' Technology Foundation Services Team. The Cybersecurity Engineer supports enterprise cybersecurity operations with an emphasis on Risk Management Framework (RMF) implementation, continuous monitoring, and compliance support for DoD information systems. This role provides cybersecurity engineering support to authorization and audit activities while coordinating closely with technical engineering teams responsible for remediation and system maintenance. The role emphasizes RMF sustainment and assessment support, with a primary focus on cybersecurity compliance activities. The successful candidate will support assessment preparation, security documentation, POA&M development and tracking, and compliance reporting across on-premises and cloud environments. A secret security clearance is required DoD 8570 / 8140 IAT Level II is required Minimum 5 years of cybersecurity experience, with demonstrated involvement in RMF, compliance, or system authorization support. Experience supporting RMF documentation, assessments, and continuous monitoring activities Familiarity with NIST SP 800-53, RMF, STIGs, and DoD cybersecurity policies Experience with vulnerability management processes and POA&M development. Cybersecurity Engineering & RMF Support Support RMF lifecycle activities, including control implementation support, assessment preparation, authorization sustainment, and continuous monitoring Develop, update, and maintain RMF artifacts in eMASS, including SSPs, POA&Ms, assessment evidence, and supporting documentation Support Security Test and Evaluation (ST&E) activities and validation of security control implementation Assist with preparation for cybersecurity inspections, audits, CCRIs, CVAs, and other compliance reviews Vulnerability & Compliance Coordination Review vulnerability scan results, STIG findings, and audit outputs to support risk-based remediation planning Develop and track POA&Ms associated with vulnerabilities and compliance findings Coordinate with engineering and operations teams to ensure remediation actions are documented, validated, and reported Provide compliance status updates, metrics, and briefing materials as required Security Documentation & Reporting Develop and maintain cybersecurity documentation, including procedures, plans, technical narratives, and compliance artifacts Support change management activities by providing security impact input and documentation updates Assist with preparation of leadership reports, dashboards, and compliance briefings Technical Collaboration Provide cybersecurity engineering input to system design, architecture, and configuration discussions Collaborate with patching, endpoint, and infrastructure teams while remaining focused on governance, documentation, and compliance Support enterprise cybersecurity initiatives, including Zero Trust and cloud security, from an engineering and compliance perspective

Lead the development, deployment, and management of a global training program for a ServiceNow-based logistics application, including content creation, needs assessment, deployment planning, and program oversight. | Experience in developing and managing enterprise application training programs, familiarity with DoD logistics or supply chain systems, and ability to coordinate large-scale global training deployments. | At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Seeking a Senior Training Manager to lead the design, development, and deployment of a training program for a global Defense Logistics Agency (DLA) food cataloging and ordering application being developed on ServiceNow platform. This position will be based in the Washington, DC area and will support worldwide users of STORES 2.0 application. Responsibilities Training Program Leadership & Management Lead the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform. Plan, coordinate, and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups—including DLA Administrators, U.S. Military Services and Commercial Food Vendors. Develop and maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements. Training Content Development Oversee the creation of high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self paced. Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies. Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance. Plan and communicate training schedules and receive feedback from training sessions. Training Needs Analysis & Evaluation Conduct learning needs assessments across diverse user communities to identify training gaps, required competencies, and mission-critical workflows. Implement evaluation frameworks to measure learner comprehension, training effectiveness, knowledge transfer, and operational performance outcomes Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data. Deployment Planning & Coordination Support the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events. Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations. Partner with DLA to synchronize training timelines with system deployment and change management activities. Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership. Program Oversight, Reporting & Policy Support Develop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base. Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness. Participate in executive-level briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations. Administrative & Technical Support Assist with training documentation management, research tasks, meeting coordination, and the preparation of training artifacts. Support the integration of training requirements into system acquisition, configuration, and sustainment processes. Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space. Clearance: Ability to obtain and maintain a DLA Common Access Card (CAC). Bachelor’s degree and up to three (3) years of relevant experience, or Five (5) years of relevant training, logistics, supply chain, or system deployment experience. Demonstrated experience developing and managing training programs for ServiceNow/enterprise applications. Knowledge of training evaluation methodologies and measurement of training effectiveness. Experience with learning management systems (LMS), curriculum development, and training documentation. Familiarity with DoD logistics, cataloging, food service operations, or supply chain systems highly desirable. Experience coordinating global or large-scale training deployments preferred. Ability and willingness to travel to support in-person events, as requested by DLA. Excellent communication skills – both verbal and written. Experience working in client facing roles and able to communicate independently.

Develop and maintain automation and infrastructure solutions in cloud environments, ensuring security and compliance for DoD applications. | At least 5 years of experience with Ansible, cloud infrastructure, Kubernetes, scripting, and security frameworks, with a security clearance. | At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Credence has an immediate need for a DevSecOps Engineer to support the Defense Logistics Agency, API Gateway Program. The Senior DevSecOps Engineer will be one of the technical experts for Ansible ecosystem & DevOps practices within the organization, providing solutions and technical implementation aligned with the automation program objectives. This team member will develop Ansible artifacts, troubleshoot issues and work on implementing configuration management roadmap of the organization. Responsibilities Understand and remediate complex issues and topologies of large enterprises Develop Ansible playbooks, roles, and modules Define and setup the process for managing Ops developed playbooks Administer Ansible infrastructure, perform maintenance and configuration and provide SME level support. Auto configuration of standalone or cluster for middleware and database infrastructures, including the provisioning of Middleware and Database components after system builds. Generate auto start/stop scripts, auto registration to load balancers, creation / cloning of database schemas using Ansible. Generalize the ops playbooks for other environments and feedback / handover to the Platform Solutions team (where appropriate). Provide advice and recommendation to improve the standards and policies (naming and organization conventions, etc) for the platform environment. Provide technical support to IT ops around automation solution usage Provide assistant to the DevOps team to develop, configure and administer overall DevOps and IT automation solutions. AWS GovCloud Architecture & Management: Design, implement, and maintain secure, scalable, and compliant AWS GovCloud environments for DoD applications. Security & Compliance: Ensure adherence to DoD cybersecurity frameworks (e.g., NIST 800-171, NIST 800-53, RMF, FedRAMP, Zero Trust). Implement STIGs, security baselines, and automated security scanning (SAST/DAST). Infrastructure as Code (IaC): Automate infrastructure provisioning and configuration management using Terraform, CloudFormation, and Ansible. Containerization & Orchestration: Deploy and manage Docker containers and Kubernetes clusters in AWS GovCloud, leveraging services like Amazon EKS, ECS Ability to obtain a security clearance is required. At least four (5) years of experience using Ansible for DevOps Development with cloud environments and their supporting infrastructures. Strong experience with Ansible Playbook development and Ansible CLI deployment. Advanced-level scripting in Bash. Log shipping application logs to Splunk and AWS Cloud watch Expert level RHEL 8, using cloud-init for provisioning. At least 3 years of experience administrating Kubernetes and creating deployments yaml (any flavor, but prefer EKS) Excellent working knowledge of Jenkins, Git Expertise implementing a continuous integration (CI) or continuous development (CD) pipeline in Jenkins using Declarative Pipeline language Knowledge required to build and manage Dockerfile to be deployed on Kubernetes deployments. Experienced with frequent, incremental code, testing and deployment. Ability to adapt to a changing and dynamic environment

Develop, configure, and support ServiceNow applications and integrations in an enterprise environment. | 7+ years in software development or administration, experience with JavaScript and enterprise application configuration, security clearance, and relevant certifications. | Overview Credence is one of the largest privately held technologies services company in the country, repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. Position Summary Credence has an immediate need for a ServiceNow Developer to provide support for the Department of State Refugee Processing Center. In support of this project, the ideal candidate will be interested in International Development and Refugee Resettlement. The ServiceNow Developer is considered the technology SME responsible for the analysis, design, engineering, development and implementation of software projects within the custom ServiceNow enterprise application suite, as well as, create implementation or integration approach for applications and components. Responsibilities include, but are not limited to the duties listed below Staying up to date on the latest process and IT advancements to automate and modernize systems. Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests Collaborate with stakeholders to gather and document software requirements, ensuring a clear understanding of tasks and assignments Identify system deficiencies and recommend solutions Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments Participate in ongoing production support and end user support. Collaboration with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution Will work closely with Scrum Masters, business, and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development Review and apply any additional UI/UX requirements from internal team and align into ServiceNow development Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations. Employ best practices for version control, continuous integration, and continuous delivery (CI/CD). Related duties or special projects as assigned Active Secret security clearance required. Bachelor’s Degree in Computer Science, Information Systems or equivalent field of study 7+ years of experience as a developer and/or administrator Responsible for the development of the post MVP Application, including system configuration, development, unit testing, and technical documentation Additional responsibilities include code reviews, and providing technical direction for other development resources Experience includes previous development in JavaScript, HTML, or other similar languages Proficient in multiple programming languages such as Java, Python, C++, or similar, with a strong ability to write clean and maintainable code. Understanding of the software development lifecycle, from sprint initiation to deployment and maintenance. Experience applying software design principles and patterns to create scalable and efficient solutions. ServiceNow System Administration certifications (a plus) ServiceNow Scripting (a plus) ITIL v3 Foundations certified (a plus) Advanced ITIL certifications (a plus) Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

The ServiceNow UI/UX Designer will design and enhance user interfaces for ServiceNow applications, ensuring optimal usability and visual appeal. They will collaborate with cross-functional teams to gather requirements and create engaging solutions that drive user satisfaction. | Candidates should have a bachelor's degree in a relevant field and 3-5 years of experience in UI/UX design, preferably with ServiceNow. Proficiency in design tools and a strong understanding of user-centered design principles are essential. | Overview At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Credence has an immediate need for a ServiceNow UI/UX Designer to support the large-scale modernization effort for a mission-critical Department of Defense (DoD) system with massive national impact. The ServiceNow UI/UX Designer role is crucial in delivering an exceptional user experience in our ServiceNow platform implementation. You will be tasked with developing intuitive and aesthetically appealing user interfaces while ensuring a seamless experience for end-users. By collaborating within a cross-functional team, you will leverage your design expertise to create engaging solutions that drive user engagement and satisfaction. Key Responsibilities: Design and enhance user interfaces for ServiceNow applications, ensuring optimal usability and a visually appealing layout. Collaborate with product managers, developers, and stakeholders to gather design requirements and translate them into wireframes, prototypes, and high-fidelity designs. Conduct user research and usability testing to gather feedback, iterating and improving designs based on findings. Utilize design systems and UI frameworks to maintain consistency and adherence to best practices in design. Create and maintain design documentation, including style guides and interaction specifications. Stay informed about industry trends and incorporate user-centric design methodologies in all aspects of your work. Bachelor’s degree in Graphic Design, Web Design, Human-Computer Interaction, or a related field. 3-5 years of experience in UI/UX design, preferably within the ServiceNow platform or similar software environments. Proficient in design and prototyping tools such as Figma, Adobe XD, Sketch, or similar. Strong understanding of user-centered design principles, accessibility standards, and responsive design. Excellent communication skills and the ability to articulate design decisions to team members and stakeholders. Experience conducting user research and usability testing methodologies. Experience with ServiceNow Fluent or TypeScript. Knowledge of RESTful APIs and integration patterns within the ServiceNow ecosystem. Experience with Agile/Scrum development methodologies. Knowledge of HTML, CSS, and JavaScript is a plus but not mandatory. Public Trust clearance, Secret is preferred. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources

The ServiceNow Business Analyst will act as a liaison between the technical team and business stakeholders, ensuring that the needs of the organization are accurately captured and translated into effective ServiceNow solutions. Responsibilities include analyzing business needs, facilitating workshops, developing process flow diagrams, and performing user acceptance testing. | Candidates should have a bachelor's degree in a related field and at least 3 years of experience as a Business Analyst, with a focus on IT service management and ServiceNow. Strong analytical, communication, and problem-solving skills are essential, along with familiarity with Agile methodologies. | At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Credence has an immediate need for a ServiceNow Business Analyst to support large-scale modernization effort for a mission-critical Department of Defense (DoD) system with massive national impact. The ServiceNow Business Analyst will act as a liaison between the technical team and business stakeholders, ensuring that the needs of the organization are accurately captured and translated into effective ServiceNow solutions. Analyze business needs and requirements, translating them into functional specifications for ServiceNow development. Facilitate workshops, interviews, and meetings with stakeholders to understand their needs and document requirements. Develop process flow diagrams and other visual aids to represent business processes and the impact of ServiceNow solutions. Provide support to ServiceNow SMEs on project, collaborate with stakeholders to identify, define, and document requirements, use cases, and technical solutions. Collaborate with developers and IT teams to ensure that business requirements are effectively implemented. Assist in the design and documentation of ServiceNow solutions, ensuring adherence to best practices and standards. Perform user acceptance testing (UAT) to validate that the implemented solution meets business needs. Provide training and support to users on new ServiceNow features and functionalities. Maintain clear communication with stakeholders throughout the project lifecycle, providing regular updates on status and risks. Stay current with ServiceNow features, releases, and best practices to provide informed recommendations to stakeholders. Identify opportunities for process improvement using the ServiceNow platform and support the development of proposals for enhancements. Public Trust clearance, Secret is preferred. Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. 3+ years of experience as a Business Analyst, preferably within IT service management. 2+ years' experience with ServiceNow Business Analysis 2+ years' experience with use cases and user stories Prior experience with ServiceNow or similar ITSM platforms is highly desirable. Strong analytical and problem-solving skills with the ability to interpret and document complex technical information. Excellent communication and interpersonal skills, capable of interacting with diverse stakeholders. Ability to work collaboratively in a fast-paced team environment. Comfortable with data analysis and reporting tools. Familiarity with Agile methodologies and practices including Scrum. ServiceNow Certified System Administrator (CSA) is a plus. Join us at Credence as we work together to enhance our technological capabilities and drive success for our clients through innovative solutions! Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources

Lead the design, development, and deployment of a comprehensive training program for a global defense logistics application on ServiceNow. | Extensive experience in developing and managing enterprise training programs, familiarity with ServiceNow and DoD logistics systems, and ability to coordinate large-scale global training deployments. | At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Seeking a Senior Training Manager to lead the design, development, and deployment of a training program for a global Defense Logistics Agency (DLA) food cataloging and ordering application being developed on ServiceNow platform. This position will be based in the Washington, DC area and will support worldwide users of STORES 2.0 application. Responsibilities Training Program Leadership & Management • Lead the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform. • Plan, coordinate, and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups—including DLA Administrators, U.S. Military Services and Commercial Food Vendors. • Develop and maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements. Training Content Development • Oversee the creation of high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self paced. • Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies. • Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance. • Plan and communicate training schedules and receive feedback from training sessions. Training Needs Analysis & Evaluation • Conduct learning needs assessments across diverse user communities to identify training gaps, required competencies, and mission-critical workflows. • Implement evaluation frameworks to measure learner comprehension, training effectiveness, knowledge transfer, and operational performance outcomes • Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data. Deployment Planning & Coordination • Support the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events. • Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations. • Partner with DLA to synchronize training timelines with system deployment and change management activities. • Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership. Program Oversight, Reporting & Policy Support • Develop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base. • Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness. • Participate in executive-level briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations. Administrative & Technical Support • Assist with training documentation management, research tasks, meeting coordination, and the preparation of training artifacts. • Support the integration of training requirements into system acquisition, configuration, and sustainment processes. • Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space. • Clearance: Ability to obtain and maintain a DLA Common Access Card (CAC). • Bachelor’s degree and up to three (3) years of relevant experience, or • Five (5) years of relevant training, logistics, supply chain, or system deployment experience. • Demonstrated experience developing and managing training programs for ServiceNow/enterprise applications. • Knowledge of training evaluation methodologies and measurement of training effectiveness. • Experience with learning management systems (LMS), curriculum development, and training documentation. • Familiarity with DoD logistics, cataloging, food service operations, or supply chain systems highly desirable. • Experience coordinating global or large-scale training deployments preferred. • Ability and willingness to travel to support in-person events, as requested by DLA. • Excellent communication skills – both verbal and written. • Experience working in client facing roles and able to communicate independently.

Design, develop, and maintain full-stack web applications, modernize legacy systems, and collaborate with cross-functional teams. | Extensive experience in full-stack development with modern JavaScript frameworks, cloud integration, and AI/ML experience, but lacking specific skills in C#/.NET and some backend technologies required by the job. | Overview Credence has immediate needs for multiple Senior Software Developers with full stack development expertise. The ideal candidates will have a strong background in both front-end and back-end technologies, with the ability to design, develop, and maintain complex applications. This role requires hands-on coding, problem-solving, and a deep understanding of modern development practices, including modernization of legacy systems and secure coding. Key Responsibilities: Full Stack Development: Design, develop, and maintain both front-end and back-end components of web applications, ensuring they are scalable, performant, and secure. Responsibilities include working with modern frameworks as well as upgrading and reverse-engineering legacy applications. Collaboration: Work closely with cross-functional teams including UX/UI designers, product managers, and other developers to deliver high-quality software solutions. Engage with stakeholders to gather requirements and incorporate feedback into iterative improvements. Code Reviews: Participate in and contribute to code reviews, providing constructive feedback and ensuring adherence to coding standards and best practices. Architecture & Design: Contribute to architectural decisions, design patterns, system modernization strategies, and technology stack recommendations to meet business requirements. Testing & Debugging: Implement and utilize automated testing tools (including API testing frameworks) and debug complex issues across application layers to ensure high-quality, stable code. Continuous Improvement: Stay updated with emerging technologies and development trends, continuously improving development processes and suggesting enhancements to ensure efficient delivery. Documentation: Create and maintain technical documentation for architecture, design, workflows, and code to support ongoing development and maintenance. Technical Stacks: Front-end & Back-end Development: Proficiency in front-end technologies (HTML/CSS/JavaScript, Blazor, React.js or Angular) and back-end development using C#, .NET Core/8, Java, Python, or Node.js. Experience modernizing legacy systems is a plus. Infrastructure & Tools: Experience with SQL-based and NoSQL databases, cloud platforms (AWS or equivalent), DevOps practices (CI/CD pipelines such as Jenkins), containerization, automated testing, version control (Git), and virtualization tools. Qualifications: Education: Bachelor’s degree in Computer Science or a related field. Experience: 5+ years of experience in full stack development, with a strong portfolio of completed projects across modern and legacy environments. Technical Skills: • Proficient in front-end technologies such as HTML5, CSS3, JavaScript, and frameworks including Blazor, React.js, or Angular. • Strong back-end development skills in C#, .NET Core/8, Java, Python, or Node.js. • Experience designing, developing, and maintaining RESTful APIs and microservices. • Experience with database design and management using SQL Server, MySQL, Oracle, or NoSQL systems. • Familiarity with cloud services (AWS) and deploying applications in cloud or hybrid environments. • Knowledge of DevOps practices including CI/CD pipelines (such as Jenkins), containerization, and Git-based workflows. • Experience with automated testing tools for both UI and API layers. • Experience troubleshooting and modernizing legacy codebases. Preferred Qualifications: • Experience with Agile development methodologies. • AWS Certified Solutions Architect or comparable cloud knowledge. • Experience with microservices architecture, secure coding practices, and system modernization. • Experience mentoring junior developers and participating in collaborative team environments.

Lead Agile project management activities, facilitate Scrum ceremonies, collaborate with product owners, and promote continuous improvement. | Minimum 5 years of Agile project management experience, relevant certifications like Scrum Master or PMP, experience with software projects, and strong communication skills. | At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. We have an immediate opening for an Agile Project Manager and Scrum Master to join our team. In this role, you will be responsible for leading Agile practices and principles within project delivery, facilitating collaboration amongst team members, and ensuring that projects are delivered on time and within budget. You will play a critical role in fostering a culture of continuous improvement and innovation. Key Responsibilities: • Lead Agile project management activities across multiple teams while ensuring adherence to Agile methodologies and practices. • Facilitate Scrum ceremonies, including Daily Standups, Sprint Planning, Retrospectives, and Iteration Reviews. • Collaborate with product owners to prioritize and manage product backlogs, ensuring alignment with client objectives. • Actively remove impediments and blockers that hinder project progress, promoting a smooth workflow. • Implement best practices for Agile project management and encourage team development and customer engagement. • Monitor project progress, providing transparent updates and metrics to stakeholders, and ensuring accountability. • Cultivate and promote a culture of innovation, collaboration, and respect within project teams. • Mentor and guide teams in Agile principles, ensuring continued growth and excellence in practices. Qualifications: • Bachelor’s degree in Computer Science, Engineering, Business, or a related field. • A minimum of 5 years of project management experience in an Agile context. • SAFe Scrum Master (SSM) certification, Certified Scrum Master, Project Management Professional (PMP), or equivalent Agile certification. • Proven experience in leading Agile teams and managing software development projects. • Ability to effectively communicate with stakeholders at all levels, both technical and non-technical. • Strong analytical and problem-solving skills. • Familiarity with Agile project management tools, such as Jira or Rally. • Excellent facilitation and coaching skills. • Ability to handle multiple priorities and work under pressure. • Public Trust clearance, Secret is preferred. Preferred Qualifications: • Experience working in federal or government contracting environments. • Knowledge of DevSecOps practices and CI/CD pipelines. • Experience with AI/ML technology projects. Join us at Credence to be part of a mission-driven team dedicated to building a better world! • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources