Covetrus

Install and configure software, troubleshoot client issues, resolve data discrepancies, provide technical training, and maintain documentation. | Experience in technical support or computer science with strong customer service and communication skills. | Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Associate Technical Operations Specialist ESSENTIAL DUTIES AND RESPONSIBILITES include the following: Install and configure software and applications on client machines -Coordinate with team members to complete large-scale installation initiatives Respond to client and partner inquiries and assist in troubleshooting and resolving challenges Resolve data issues that affect partner applications -Investigate data errors or discrepancies using internal tools, including SQL and C# queries Deliver technical information, training, and updates to clients and partners of varying technical knowledge Maintain detailed case notes, manage a personal ticket queue, and escalate problems to the appropriate team leaders Contribute to team documentation and collaborate with leadership to improve team functionality Assist with the training of new team members through job shadowing and process demonstrations Provide feedback to leadership regarding new team member performance Coordinate with team leadership to prioritize and deliver on strategic partnerships Provide exceptional customer service and professional written & verbal communication EDUCATION AND/OR EXPERIENCE Technical support or computer science experience/expertise Customer service experience especially in a phone or email setting We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits​ Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $19-$25 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Design, develop, maintain, and deliver technical platforms for business applications in veterinary, pharmacy, warehouse/supply chain, and customer service using Agile methodologies. | 5+ years software engineering experience with Java, JavaScript, React or Angular, cloud technologies, Git, Agile methodologies, SQL, DevOps tools, and strong problem-solving skills. | Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practices to improve health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work their best. Our passion for the well-being of animals—and the people who care for them—drives our work every day. As a Senior Software Engineer on our team, you will be involved in the design and development of our business applications supporting veterinary customers, pharmacy, warehouse/supply chain and customer service. Using the Agile methodology, you will work with product and engineering in the development of features for new and existing products and will interface with your team daily to offer guidance and support on industry best practices. ESSENTIAL DUTIES AND RESPONSIBILITIES · Design, development, maintenance, and delivery of technical platforms for several business applications spanning veterinary customers, pharmacy, warehouse/supply chain and customer service · Create working software based on an understanding of business and technical priorities · Contribute to the adoption of development best practices and new technologies · Contribute to the architecture and design of our new platform EDUCATION & EXPERIENCE · Bachelor’s degree in software engineering or computer science and/or related years of experience · 5+ years of professional software engineering experience COMPETENCIES · Experience building large scale services supporting web applications · Stays current of new technology developments and examines opportunities to apply the new technology advancements where appropriate. · Knowledge and experience with an object-oriented programming language (preferably Java) · Knowledge and experience with a modern scripting language (preferably JavaScript) · Knowledge and experience with a modern web application framework (preferably Spring MVC) · Knowledge and experience with a modern UI framework (preferably React or Angular) · Knowledge of cloud technology and distributed computing (AWS, REST, AMQP, JMS, Microservices) · Knowledge and experience with Git · Experience with Agile software development methodologies (Scrum, Kanban) · Experience with SAFe (Scaled Agile Framework) · Proven ability to execute problem-solving skills · Proficient in writing SQL queries · Proficient in modern DevOps tooling (Docker, Kubernetes, CI/CD, Kafka, git, etc.) · Proficient in modern product development methodologies (preferably Scrum) · Proficient in effective troubleshooting and issue resolution techniques · Proficient in effective log analysis and system monitoring techniques (preferably Splunk & Dynatrace) · Capable of understanding complicated systems quickly Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive $102,400.00-$146,300.00 We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: • 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.