Covenant House International

You will support the Development department’s receivable and payable functions, focusing on gift entry and expense processing. Additionally, you will provide administrative support to department leadership as needed. | The position requires 1-3 years of experience in data entry, invoice and payment processing, and reconciliations. Familiarity with nonprofit pledge management and fundraising software is preferred. | Overview Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. About the Role In this role, you will report directly to the Coordinator, Development Operations, and will be responsible for supporting the Development department’s receivable and payable functions. Your primary focus will be on managing daily tasks related to gift entry and expense processing, with occasional administrative support provided to department leadership. Play a vital role in supporting our mission by ensuring accurate donation tracking and financial processes, all while working in a purpose-driven, collaborative nonprofit environment! The annual salary range for this position is $48,960 to $59,160, which equates to $26.90 to $32.50 per hour. Please note that our standard workweek is 35 hours. Essential Duties and Responsibilities: Accounts Payable: Assist in monitoring and tracking department expenses File and organize department contracts Submit invoices, check requests, credit card bills and expense reports Accounts Receivable: Collaborate with the accounting department to properly record donations in CRM Maintain donation trackers, when needed, to supplement information in CRM Support pledge reminder and collection process via various systems including CRM Support tracking and record keeping for in-kind, stock, planned and other non-traditional gifts Assist with the reconciliation process of third-party donations for recording in the CRM Additional responsibilities: Provide administrative and project support for department leadership as assigned Generate fundraising reports related to events, campaigns, specific donors, etc. Support collaborative solicitations between CHI and partnering sites Required Knowledge, Skills and Abilities: Experience with spreadsheet software is a must, knowledge of pivot tables is a plus. Experience with Microsoft 365 (including Outlook, Teams, and Excel) or Google Suite for nonprofit. Excellent analytical and problem-solving skills Excellent verbal and written communication skills Ability to work with multiple deadlines Detail-oriented and organized approach to task completion Commitment to the mission of Covenant House Required Qualifications: 1-3 years of data entry, invoice and payment processing, and reconciliations Preferred Knowledge, Skills and Abilities: Previous nonprofit pledge management experience Demonstrated competence and familiarity with computer programs that support fundraising, including CRMs and project management software; experience with EveryAction and Asana Travel Requirements Ability to travel once per year to New York City in January for our annual in-person traditions Outside of our annual traditions, this position is 100% remote Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need an accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-800-388-3888, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

Provide administrative and operational support to the Planned Giving department including data entry, donor communication, report preparation, and mailings. | 1-3 years project management or administrative experience, familiarity with fundraising CRMs and Microsoft 365, ability to work independently and handle sensitive information. | Overview Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. About the Role The Coordinator, Planned Giving is responsible for leading administrative and operational support to the Planned Giving department. In this part-time role, you will report directly to the Vice President, Planned Giving. You will be a key player and contributor for the team with the opportunity to help streamline and organize planned giving-related systems and processes. This is a part-time position expected to work 21 hours per week. This position is not eligible for health benefits. Essential Duties and Responsibilities • Execute the process for managing donor responses generated from planned giving marketing efforts, including entry of data into the constituent relationship management system (CRM) and overseeing the mailing of materials to donors • In collaboration with the Vice President, Planned Giving, administer the Gift Annuity and Trust programs by assisting in preparation and mailing of proposals and annuity documents, compiling internal memos, entering data to the CRM, and organizing hard and digital copies of annuity and trust documents • Track and report the results from planned giving marketing efforts • Prepare and execute small-scale mailings for identified donor segments. • Enter data regarding planned giving donors into the constituent relationship management system and review the data to ensure data it is accurately incorporated in the CRM • Regularly prepare reports from the CRM • Support the execution of the stewardship plan for Covenant House’s legacy society by preparing welcome packet mailings Required Knowledge, Skills and Abilities • Team player with the ability to work with multiple deadlines, sensitive information and all levels of management • Exceptionally detail-oriented • Ability to work independently • Knowledge of principles and practices of project management • Demonstrated competence and familiarity with standard software for business environments like Google Suite and Microsoft 365 • Demonstrated competence and familiarity with computer programs that support fundraising, including CRMs and project management software • Must be passionate about and dedicated to the mission of Covenant House Required Qualifications • 1-3 years of project management and administrative experience, preferably in the fundraising or legal fields Preferred Knowledge, Skills, Abilities and Qualifications • Basic Planned Giving knowledge a plus • Experience with Microsoft 365 a plus Travel Requirements • Hybrid – Majority remote with the expectation of required on-site work in Manhattan to 2 - 3 days per month as needed • Attendance at events and meetings in Manhattan will be required occasionally throughout the year Work Schedule • We offer flexibility to assign your own weekly hours within our standard work week and core business hours • Our standard work week is Monday-Friday, and our core business hours are 9 a.m. to 5 p.m. EST • Expectation of 21 hours per week Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-800-388-3888, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

Create, optimize, and publish mission-aligned, SEO-friendly web content to support campaigns and improve user engagement while maintaining accessibility and brand consistency. | 2-4 years of content marketing and SEO experience, strong writing and editing skills, knowledge of SEO best practices and accessibility standards, experience with CMS and analytics tools, and ability to collaborate and manage multiple projects. | Overview Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. About the Role The Coordinator, Web Content and SEO (Search Engine Optimization) (internal title: Coordinator, Integrated Marketing (Web Content and SEO)) will play a key role in optimizing Covenant House’s digital presence across the federation, ensuring our web properties reach and engage our audiences effectively. You’ll focus on the creation and optimization of engaging, accessible, and mission-aligned content that supports fundraising, awareness, and advocacy goals while maintaining SEO and UX best practices. In this role, you’ll join the Web Services Team, and will report directly to the AVP, Web Marketing and Experience. Your work will help streamline content workflows, strengthen messaging consistency, and improve efficiency in web updates. This is a great opportunity for a creative thinker passionate about crafting compelling digital experiences that drive impact. Essential Duties and Responsibilities Content Creation & Optimization • Write, edit, and publish mission-aligned, search optimized, and engaging web content to support campaigns, increase relevant web traffic and revenue • Optimize existing web content and on-page elements to improve user experience, traditional search engine and AI search visibility • Review, edit, and optimize submitted content from internal stakeholders to ensure quality, consistency, and strategic alignment • Ensure all content is accessible, follows SEO & UX best practices, and adheres to the organization’s brand voice and messaging guidelines • Conduct quality assurance for new pages, updates, and launches • Brainstorm and research industry-related topics to identify new and creative content opportunities Content Strategy & Execution • Support the development and execution of a content strategy that enhances user engagement and is aligned with organizational goals • Help manage and maintain a web content calendar to ensure timely updates, alignment with campaigns, and strategic content publishing • Provide content guidance and SEO support to internal teams contributing web content Performance Monitoring & Reporting • Track and report on content performance, engagement metrics and SEO outcomes • Identify gaps and opportunities for new or improved content based on data insights, audience behavior, search trends Professional Development • Stay informed about the latest trends in digital content, SEO, and UX best practices to keep content competitive • Proactively recommend improvements based on industry best practices and evolving user needs Required Knowledge, Skills and Abilities • Strong understanding of content marketing principles and strategies • Excellent writing and editing skills with a focus on clarity, creativity, and storytelling • Proven ability to create impactful and engaging content that attracts attention, ranks well in search engines, and drives backlinks • Solid understanding of SEO best practices and accessibility standards • Working knowledge of UTM parameters and link tracking best practices • Experience using a content management system and SEO/analytics tools such as Google Search Console, Google Analytics • Detail-oriented with strong organizational and project management skills • Self-starter who can work independently, manage multiple content requests, and hit deadlines • Ability to collaborate and communicate clearly with technical and non-technical partners • Enthusiasm for impactful storytelling • Eager to grow and develop new skills Required Qualifications • 2-4 years of experience in content marketing and SEO focused content roles Preferred Knowledge, Skills, Abilities and Qualifications • Experience with Drupal, WordPress, Conductor • Familiarity with HTML and CSS Travel Requirements • Ability to travel once per year to New York City in January for our two annual in-person traditions: our Staff Day of Renewal and our Holiday Celebration • Outside of our annual traditions, this position is 100% remote Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-800-388-3888, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.