Coupa Software, Inc.

Architect and lead the transformation of Coupa’s education ecosystem into a modular, AI-powered, scalable learning environment, managing a team and aligning content with rapid product cycles. | Over 10 years in SaaS enablement or instructional design, with leadership experience in high-growth environments, expertise in modular content, Agile methodologies, and AI tools, plus strong project management and cross-functional collaboration skills. | Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Director, Curriculum Development at Coupa: As the Director of Curriculum Development, you will architect and transform Coupa’s education ecosystem, converting complex product capabilities into clear, actionable paths to success for our customers, partners, and employees.By leading a world-class team, you will ensure every stakeholder receives the right learning at the right time. Your leadership will transition our enablement from static assets to a dynamic, AI-powered modular library, turning education into a high-velocity competitive advantage that directly influences product adoption and global partner self-sufficiency. As the Director of Curriculum Development, you will be the architect of Coupa’s knowledge ecosystem, transforming complex product capabilities into clear, actionable paths to success for our customers, partners, and employees. What You'll Do: • Architect Modular Learning Strategy: Lead the shift toward building a library of modular, reusable learning objects that power everything from deep-dive certifications to just-in-time in-app guidance. • Scale with AI & Automation: Embed AI fluency into the team’s DNA, leveraging generative AI and LLMs to accelerate content drafting, multimedia production, and global localization efforts. • Execute Agile Content Sprints: Transition the curriculum team to an Agile framework (Scrum/Kanban), synchronizing content releases with Coupa’s rapid product innovation cycles. • Strategic People Leadership: Direct and mentor a high-performing team of instructional designers and content developers, fostering a culture of technical curiosity, design excellence, and business accountability. • Govern the Ecosystem: Establish a robust content governance and project management framework (using tools like Jira or Asana) to manage localization, version control, and cross-functional SME collaboration. What You Will Bring to Coupa: • SaaS Leadership Excellence: 10+ years in Enablement or Instructional Design, with 5+ years leading customer-facing education teams in a high-growth SaaS environment. • Modern Methodology Mastery: Expert-level understanding of modular content architecture, microlearning, and the application of Agile/Scrum methodologies to creative and non-engineering teams. • AI & Technical Fluency: Proven experience integrating AI tools into content workflows and a deep mastery of modern learning tech stacks, including LMS/LXP platforms and Digital Adoption Platforms (DAPs) like WalkMe or Pendo. • Project Management & Change Leadership: Exceptional PM rigor with the ability to lead a team through the cultural shift from long-form course development to rapid, iterative, and data-informed content releases. • Influential Collaboration: A proven ability to partner with Sales Enablement, Product, Marketing, and Customer Success to translate complex technical roadmaps into high-impact, global learning journeys. #LI-REMOTE #LI-AA2 Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Manage and scale global user group programs, oversee platform implementation, and develop community engagement strategies. | 8+ years in user group or strategic program management within B2B SaaS, experience with platform implementation, stakeholder influence, and community building. | Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Manager, User Group Program at Coupa: We are seeking a Senior Manager, User Group Program to own the evolution and operationalization of our global user group program. In this role, you will be responsible for: managing a small team to support our existing virtual and in-person user group events, leading the full implementation of Bevy to build a new, scalable program where meetings are led by customers, for customers, and overseeing the ongoing operations of user groups on Bevy post go live \n What You'll Do: Program Strategy & Leadership Develop and own the strategic vision and roadmap for the global virtual and in person user group program (leveraging Bevy for virtual events), ensuring alignment with overall business objectives. Work with Sales, CVMs and Field Marketing to create strategy for customer growth focused “user groups” Lead, coach, and manage a team responsible for executing the program's day-to-day operations and event calendar. Secure executive alignment and cross-functional buy-in to ensure the strong integration of the user group program across the customer experience lifecycle. Define the global chapter structure and establish a clear framework for how user groups will be supported, organized, and managed. Platform Implementation & Management Lead the ground-up implementation of the Bevy platform, from configuration to full-scale launch and ongoing administration. Partner with IT and Operations to ensure seamless integration with our CRM (e.g., Salesforce) and other internal systems. Oversee the day-to-day optimization of the platform to ensure operational excellence. Community & Chapter Leader Management Develop and execute a comprehensive plan for recruiting, onboarding, and supporting user group chapter leaders globally. Work collaboratively with user group team members to build process guides and playbooks that empower chapter leaders to plan, coordinate, and deliver successful, high-quality events. Establish and enforce a community code of conduct and program guidelines to foster a positive and inclusive environment. Events & Content Execution Manage the entire event lifecycle of both virtual and in-person events, ensuring a consistent and engaging experience for all participants. Collaborate with Product Marketing, Content, Product, and Services teams to develop compelling, customer-led content and event sessions. Oversee the program budget, optimizing spend to maximize ROI and achieve desired business outcomes. Measurement & Optimization Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact. Analyze user group attendee and engagement metrics and event data to provide actionable insights and continuously optimize the program. Prepare and present regular reports to senior leadership on program performance and strategic recommendations. What You Will Bring to Coupa: Bachelor’s Degree in Business, Marketing, Communications, or related discipline is required. 8+ years of experience in user group program management or strategic program management within a high-growth B2B SaaS or B2B technology company. Proven ability to lead a team and scale a program's impact through effective delegation and personnel management. Demonstrated experience in a hands-on program management role, with the ability to lead a complex, multi-phase project from concept to completion. Experience with the Bevy platform, including implementation and administration, is a plus. Exceptional project management, prioritization, and attention to detail, with the ability to manage multiple initiatives simultaneously. Proficiency in tools such as Salesforce, Marketo, Tableau, Goldcast, or other similar platforms. A deeply customer-centric mindset with a passion for building inclusive and diverse communities. Excellent communication and collaboration skills, with a proven ability to influence and align diverse stakeholders, including senior executives. Strategic thinker with the ability to thrive in a fast-paced, ambiguous, and evolving environment. \n The estimated pay range for this role is $128,000 - $166,500 The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. #LI-Remote #LI-TC1 Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.