County of Monterey

Develops and manages division goals, policies, and staff to deliver social services effectively, ensuring compliance and continuous improvement. | Requires extensive experience in social services program management, familiarity with federal and state laws, and leadership skills in public administration, which do not match your background. | Position Information Under executive direction, the Deputy Director plans, organizes, and directs the overall administrative activities of one or more of the major divisions of a social services agency to include administrative services units, employment, eligibility, or social services programs either directly or through subordinate managers; may act in the Director's absence; and performs related work as required. A Deputy Director typically has responsibility for multiple functional areas in a social services agency, but may manage a single division or function through subordinate managers and/or supervisors. In these agencies, the Deputy Director serves in a second-level managerial capacity. The Deputy Director classification differs from the lower level Program Manager and Social Services Program Manager classifications in that the latter typically have responsibility for a single functional area within the agency. SUPERVISION EXERCISED AND RECEIVED Incumbents in the Deputy Director classification receive direction from the Director of the department, and supervise the work of subordinate managers and/or supervisors. Examples of Duties Duties may include, but are not limited to, the following: • Develops and implements goals, objectives, policies, procedures and work standards for a division • Plans, organizes, coordinates and directs a division in the areas of administration, social services, eligibility or employment; establishing performance levels, communicating goals and performance expectations, and ensuring conformance to established policies and procedures, and standards for quality and timeliness • Plans and manages, through subordinate managers and/or supervisors, the work of division staff; assigns, reviews and evaluates staff and provides for their training and professional development; monitors and directs employee relations activities; and provides guidance to subordinate staff regarding personnel matters • Assesses service delivery to communicate findings to upper management, implements changes to improve efficiency and service quality, maximizes effectiveness of program operations, and ensures alignment with the department's mission • Serves as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the Director • Prepares and recommends long-term plans for division services and programs; develops specific proposals for action on current and future division services and operations • Assesses the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas • Interprets laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assesses program compliance with laws and regulations • Develops or revises policies or procedures to improve operational efficiency and effectiveness, and assists higher-level management in departmental strategic planning • Works collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinates shared services or collaborative projects, or the provision of services by contracted agencies • Assists in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions • Serves as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups • Ensures that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely manner • Performs other duties as assigned EMPLOYMENT STANDARDS Knowledge Of • Program development, administration, and service delivery related to programs in the area(s) of responsibility, which may include employment services, eligibility, and/or social services • Federal, state, and local laws, rules, and regulations governing the operation of public social services agencies, including the California Welfare and Institutions Code and the California Department of Social Services Division Regulations • Principles of public administration, including intergovernmental relationships affecting delivery of public services • Current management and leadership theories, techniques, and applications to ensure that strategies employed in the supervision and oversight of staff are effective and appropriate • Planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to • Budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures Ability To • Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders • Monitor the activities in multiple programs or functions run by different subordinate managers or supervisors to ensure all activities are consistent with established policies and procedures, and the mission of the department • Develop solutions to complex problems and issues relating to programs, procedures, and policies • Be flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of action • Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant • Analyze and evaluate the impact and effectiveness of programs, procedures, and policies • Develop alternate work plans and strategies in response to changing priorities, problems, or setbacks to allow for the completion of projects and work assignments within desired timeframes • Develop short-range and long-range plans and schedules in support of operating goals and strategic plans of the department • Develop systems and controls to ensure the quality of work performed by staff, and overall quality of services provided • Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects • Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply • Use a personal computer to input data, access information, and create materials and documents using a variety of software applications • Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters • Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication • Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation Minimum Qualifications Pattern 1: One (1) year of full-time experience performing duties as a Social Services Program Manager, Program Manager, Staff Services Manager, or Senior Staff Services Manager within an Interagency Merit System county; OR Pattern 2: Four (4) years of full-time supervisory experience in employment, eligibility, social service programs, or administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing in a public social services agency. OR Pattern 3: A graduate degree in public administration or business administration or a Master's Degree in Social Work or a Master's Degree from a two year counseling program; AND two (2) years of full-time supervisory or managerial experience in employment, eligibility, social service programs, or administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing in a public social services agency. Supplemental Information Additional Information • A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. • The San Benito County Health and Human Services Agency requires pre-employment fingerprinting as a part of the background investigation for all positions. • Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include fingerprinting, citizenship verification and local law enforcement checks. EXAMINATION INFORMATION TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. Education If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination. Please review the Experience and Education examination information below: EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100% The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. ELIGIBLE LIST INFORMATION A departmental open eligible list will be established for the county of San Benito. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. RETEST PERIOD Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date. SPECIAL TESTING ARRANGEMENTS Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination. EDUCATION DOCUMENTS If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers. GENERAL INFORMATION This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. General Qualifications Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required. EQUAL EMPLOYMENT OPPORTUNITY The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. About San Benito County San Benito County is in the Coast Range Mountains in California, only 45 minutes from the Pacific Ocean, bordering Santa Clara County and adjacent to the San Francisco Bay Area. The County enjoys a high comfort rating, with an average of 262 sunny days per year and mild temperatures year-round. Another aspect of the comfort level is the low crime rate, which falls anywhere from below to significantly below the national average in all measured categories. One of the historic California missions, San Juan Bautista is in San Benito County, as well as numerous quaint towns and communities. Within the County, there are 12 school districts, and several private, religious and charter schools, all providing students with a quality education. Residents and visitors also enjoy a myriad of outdoor activities here, at Pinnacle National Park, championship golf courses, skydiving, cycling, geological walks and is reputed to sport the best views in California. Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department. 01 • Describe a time when you had to interpret and implement new state or federal guidance (e.g., ACLs, ACINs, MCE letters) for programs such as CalFresh, CalWORKs, or Medi-Cal. What process did you use to ensure accurate program alignment, staff readiness, and compliance across the division? 02 • Public Assistance divisions often experience high workload, turnover, and case error pressure. What strategies have you used, or would you use, to build a culture of accountability, continuous learning, and psychological safety while still meeting state performance expectations? 03 • Deputy Directors regularly collaborate with CDSS, DHCS, fiscal offices, IT, and community partners. Provide an example of a complex issue that required coordination across departments or with state partners. How did you navigate competing priorities and communicate expectations to drive resolution? 04 • Public Assistance programs serve diverse and vulnerable populations. Describe how you have used data, community feedback, or performance outcomes to identify service gaps and drive equitable improvements in access, timeliness, or quality of benefits delivery. What was the outcome? • Required Question

Plan, organize, and supervise social service and employment staff providing various social services, including case management, counseling, and client support, while ensuring compliance with regulations and maintaining effective communication. | Requires supervisory experience in social work case management, knowledge of social services laws and practices, ability to manage staff and complex cases, and typically a master's degree in social work or counseling for higher supervisory levels. | Position Information Social Worker Supervisor I Under general direction, the Social Worker Supervisor I plans, organizes and supervises social service and employment staff engaged in providing information and referral services, adult protective services, in-home supportive services, home placement services, child protective services, emergency response services and/or employment services; performs other related work as assigned. Social Worker Supervisor I is the first supervisory level in the series. Social Worker Supervisor I differs from the next lower classification of Social Worker IV in that the former is the first line supervisor. Social Worker Supervisor I differs from Social Worker Supervisor II in that the latter is at the second supervisory level and requires a Master's degree. SUPERVISION EXERCISED AND RECEIVED Incumbents in the Social Worker Supervisor I classification generally receive direction from a Program Manager or other management level classification. A Social Worker Supervisor I, supervises a variety of Social Workers, clerical and technical staff, but does not supervise employees in positions that require a master's degree pursuant to California Department of Social Services (CDSS) Manual of Policy and Procedures (MPP) Division 31 regulations (31.070). Social Worker Supervisor II Under general direction, the Social Worker Supervisor II plans, organizes, and directs the work of social service staff providing the most advanced social services; and performs other related work as assigned. Social Worker Supervisor II requires a Master's degree. Incumbents supervise a unit of caseworkers in specific programs identified as having a high proportion of complex and sensitive casework needs and are usually assigned to programs or staff positions that require extensive casework knowledge. Some positions in larger departments may be assigned full time in-service training and staff development duties. Social Worker Supervisor II differs from Social Worker Supervisor I in that the former, requires a Master's degree, and is responsible for supervising and training Social Worker IVs. Social Worker Supervisor II is distinguished from Program Manager in that the latter is generally responsible for administering a program rather than supervising a unit. SUPERVISION EXERCISED AND RECEIVED Social Worker Supervisor II receives direction from a Program Manager or other management level classification. Social Worker Supervisor II incumbents provide direct supervision to lower level Social Workers including Social Worker IVs. Examples of Duties Duties may include, but are not limited to, the following: • Plans, assigns, supervises, coaches, mentors, and reviews the work of employees engaged in the delivery of employment and social services; consults with and guides social workers in providing counseling, support and guidance to clients with complex or specialized needs; may be required to work or supervise on-call • Reviews and approves forms, applications, court reports, placements, reports of abuse and other documents to verify information or determine proper course of action; reassesses and modifies case plans • Reviews and approves reports of abuse; suggests or approves placements; may provide information to law enforcement or district attorneys; may testify in court; supports witnesses and victims who must testify in court • Documents and addresses clients' concerns and complaints • Selects, trains, evaluates, and disciplines subordinate staff • Discusses or interprets regulations, rules, policies and programs to clients, applicants, staff and the general public • Assists and participates in the development of in-service staff development programs • Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements • Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies • Provides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demands • Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members • Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration and mutual respect • Provides peer support for coworkers facing case related stress • Develops and prepares court reports, case plans, case narratives and safety plans in automated computer systems • Enters and retrieves data and narratives from automated computer systems • Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providers • Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources • Receives, approves and prepares correspondence and reports • Ensures all services are delivered in a respectful, culturally sensitive and appropriate manner and • Maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics • In small agencies, may be responsible for social workers involved in the provision of the full range of social services including advanced services • Performs related duties as assigned EMPLOYMENT STANDARDS Knowledge Of • Principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling • Principles and practices of organization, workload management, and time management • Principles and practices of note taking, report writing, and English composition, grammar, punctuation, and spelling • Functions of public social services agencies and the principles of public social service administration • Casework concepts, techniques of interviewing, and record keeping in social casework • Laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker • Medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally ill • Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide • Psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients • Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior • Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families • Standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations • Principles and methodologies of research, analysis, problem solving, and decision making. • Computers, software, and Internet research • Resources available in the community for referral or utilization in employment or social service programs • Principles, methods, and resources in the field of public health, mental health, education, corrections and rehabilitation as they relate to public social services Ability To • Exercise sound judgment when organizing, directing, and prioritizing unit activities. • Select, train, coach, supervise, evaluate, and discipline subordinate staff • Mentor, counsel, and collaborate with staff and foster an environment of teamwork, mutual respect and professionalism • Apply effective interpersonal and interviewing skills • Develop and maintain effective working relationships with agency staff, clients, and outside organizations • Present oral and written reports concisely and clearly • Analyze a situation accurately and adopt an effective course of action • Maintain confidentiality in accordance with legal standards and/or county regulations • Recognize signs of abuse for children, the elderly and dependent adults; assess risk factors and potential dangers to clients • Act effectively in stressful situations • Interact professionally and respectfully with clients including difficult, hostile, or distressed clients • Respect cultural differences • Use computers and related software Minimum Qualifications SOCIAL WORKER SUPERVISOR I Pattern 1: Three (3) years of full-time experience performing journey level social work case management duties* in a Social Worker II classification in an Interagency Merit System (IMS) county; (Substitution: One year of graduate work in social work or counseling may substitute for one year of the required experience.) OR Pattern 2: One (1) year of full-time experience performing advanced journey level social work case management duties in a Social Worker III classification in an Interagency Merit System (IMS) county. OR Pattern 3: Four (4) years of full-time experience performing social work case management duties. • Qualifying social work case management includes direct case work management, such as: assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services. SOCIAL WORKER SUPERVISOR II Pattern 1: Two (2) years of full-time experience performing duties of the Social Worker III in an Interagency Merit System (IMS) county; AND A master's degree in Social Work from an accredited college or university or a master's degree from an accredited two (2) year counseling program.* OR Pattern 2: One (1) year of full-time experience performing duties of the Social Worker IV classification in an Interagency Merit System (IMS) county; AND A master's degree in Social Work from an accredited college or university or a master's degree from an accredited two (2) year counseling program.* OR Pattern 3: Four (4) years of full-time experience performing social work case management duties;** AND A master's degree in Social Work from an accredited college or university or a Master's degree from an accredited two (2) year counseling program.* • Qualifying master's degrees include: Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, Gerontology and Counseling Psychology. Completion of all of the requirements for a Marriage and Family Therapy (MFT) license program may be substituted upon submission of verifying proof. • Qualifying social work case management includes direct case work management, such as: assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services. Supplemental Information Examination Information Training & Experience Examination – Weighted 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. Eligible List Information A departmental open eligible list will be established for the county of Del Norte. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. Retest Period Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date. Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination. Education Documents If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers. General Information This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required. Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information • A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. • As a condition of employment, the County of Del Norte will require proof of ability to work in the U.S. • This recruitment will be used to fill full-time, part-time, and extra-help positions as vacancies occur. About Del Norte County Del Norte County, where the redwoods meet the sea, is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. The substantially rural county is notable for forests containing coast redwoods, some over 350 feet tall. These redwoods are the tallest living things on Earth, dating back over 2,000 years. Notably, the County is located in one of the few rain forests in the temperate region. The County is home to a multitude of unique plants and flowers, coastal bird and fish species, rocky primitive beaches and sea stacks, pristine rivers, and historic lighthouses. Del Norte County is home to several fun rivers and ocean activities, a variety of food festivals, including local seafood, a sanctioned BBQ cook-off, raft races on the beautiful and wild Smith River, and the very popular ocean stand-up paddleboard race. There are numerous hiking trails located within the national and state parks, as well as sponsored park events throughout the year. Star Wars enthusiasts will also recognize the County as being the location of some of the forest scenes used in Return of the Jedi. Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.