County of Mecklenburg, NC

Overseeing and managing adult social services programs, ensuring compliance, and leading teams to improve service delivery. | Requires extensive experience in social services, supervision, and knowledge of relevant laws and regulations, which you do not possess. | Follow Your Calling, Find Your Career!! Please apply by: Sunday, February 22nd, 2026 Salary Range: $83,960.00 to $104,950.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for four main program areas: Adult Social Work Services, Community Social Work, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). Position Specific Information Full time position is located at the Valerie C. Woodard Center, Suite 1500, 3205 Freedom Drive, Charlotte, NC 28208. The Senior Social Services Manager for Adult Social Work Services provides operational oversight, and programmatic direction for Adult Protective Services (APS), Guardianship, Facility Monitoring, and Intake Unit. This role is responsible for ensuring high quality, legally compliant, and person-centered delivery across multiple program areas serving vulnerable adults. The Senior Manager leads supervisors and multidisciplinary teams, oversees policy implementation, performance management, quality assurance, budget oversight, and continuous improvement efforts. This position partners with internal divisions, legal counsel, healthcare providers, behavioral health agencies, and community stakeholders to strengthen service coordination, improve outcomes, and promotes safety, dignity, and effective service delivery for vulnerable adults. After hours on-call is required for this leadership role. Position Summary Plan, develop, and manage human services programs. This senior-level position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements. Essential Functions Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations Ensure operational efficiency while meeting local, State and Federal guidelines Develop new program policies and procedures that are continually incorporated into the division Responsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are met Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines Review information with teams or staff members to provide guidance and direction in the delivery of services Establish performance objectives, conduct periodic reviews and monitors progress Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision Review and analyze activity reports and statistics for continuous assessment and improvement of program operation Identify information and resources necessary to assess community needs Assist in the development and implementation of program procedures and policies Coordinate and align services and activities to monitor performance through data collection and reporting Participation on committees and work groups both internally and with community partners as needed Some positions may be required to supervises enrollment and eligibility activities performed in the NC FAST system May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Minimum of seven years of experience in area of assignment and two years of supervisory experience Education: Bachelor's degree in Human Services or related field. Combination of relevant education and relevant experience accepted: Yes Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Preferred Qualifications Master’s degree in social work (MSW) or closely related human service field. Five (5)+ years of progressive professional experience in adult social work services, including Adult Protective Services (APS), guardianship, facility monitoring, and intake. Three (3)+ years of supervisory experience in assigned program area. Demonstrated experience managing complex, high risk cases involving abuse, neglect, and exploitation, and capacity concerns. Strong knowledge of North Carolina statutes, administrative codes, and best practices related to APS, Guardianship, Facility Monitoring, and Intake. Proven ability to lead teams, and support workforce development. Experience with quality assurance, performance management, data-informed decision-making, and continuous improvement initiatives. Strong written and verbal communication skills, including policy development, report writing, and stakeholder engagement. Knowledge, Skills and Abilities Knowledge of General social work principles and available resources Social services procedures, practices and methods Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare Case management methods and techniques Services offered by the county and other local public and private community-based service agencies Developing trends and best practices in the specific program area Skills Supervising and evaluating employees Prioritizing and assigning work Managing and executing multiple tasks Maintaining various confidential records Evaluating records to ensure accreditation standards are met Exercising judgment and discretion Resolving conflict and crisis intervention Achieve and maintain effective relationships with clients, other professionals and the general public Preparing correspondence and comprehensive reports Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs Working nights and/or weekends for positions in certain departments Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values Computer Skills Proficient in various computer programs including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Manage and evaluate staff, develop program policies, and ensure compliance with regulations within a community support services setting. | Minimum of seven years of experience in the area of assignment, two years of supervisory experience, and a bachelor's degree in human services or related field. | Follow Your Calling, Find Your Career!! Please apply by: Sunday, February 22nd, 2026 Salary Range: $83,960.00 to $104,950.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information A Home For All (AHFA) is a community-wide initiative designed to address the full continuum of housing needs from homelessness response to prevention, stabilization, and long-term housing stability. The initiative supports individuals and families who are experiencing homelessness as well as those who are currently housed but at risk of housing instability, ensuring access to services, resources, and supports that promote long-term stability. Foundation For The Carolinas is a key partner in supporting the initiative through private fundraising to complement and maximize public investments and address system gaps. The Coordinated Entry System (CES) is a comprehensive, person-centered approach used to manage access to housing and supportive services for individuals and families experiencing a housing crisis. Developed by the U.S. Department of Housing and Urban Development (HUD), CES ensures fair and equitable access to assessment, referral, and prioritization based on vulnerability, strengths, and needs. Within AHFA, CES operates as a critical system component while being integrated with upstream prevention, diversion, and stabilization strategies for households at risk of entering homelessness. This position plays a key role in bridging homelessness response, prevention, and housing stability efforts across AHFA-funded and emerging programs. The Sr. Social Services Manager will support the Division Director in the coordination across CES resources for households who are at risk of homelessness and/or housing unstable, homelessness exit pathways, and upstream prevention and stabilization programs. This includes oversight and integration of existing AHFA-funded programs as well as new initiatives designed to strengthen housing stability across the continuum. Housing Innovation & Stabilization Services (HISS) Division of Community Support Services provides leadership, guidance, and services to the community as it relates to the homeless response system, which includes housing stability for vulnerable populations. This work is completed by making data-driven decisions, implementing and monitoring of best and promising practices, and providing direct services. This position is full time onsite at 3205 Freedom Drive, Charlotte, NC 28208.Typical work hours are Monday – Friday from 8:00 AM to 5:00 PM, with flexibility required for meetings, etc. Position Summary Plan, develop, and manage human services programs. This senior-level position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements. Essential Functions Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations Ensure operational efficiency while meeting local, State and Federal guidelines Develop new program policies and procedures that are continually incorporated into the division Responsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are met Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines Review information with teams or staff members to provide guidance and direction in the delivery of services Establish performance objectives, conduct periodic reviews and monitor progress Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision Review and analyze activity reports and statistics for continuous assessment and improvement of program operation Identify information and resources necessary to assess community needs Assist in the development and implementation of program procedures and policies Coordinate and align services and activities to monitor performance through data collection and reporting Participation on committees and work groups both internally and with community partners as needed May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Minimum of seven years of experience in area of assignment and two years of supervisory experience. Education: Bachelor’s degree in human services or related field. Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Preferred Qualifications Master’s degree in a related field. Previous experience implementing housing and homeless services programming. Previous experience managing and providing oversight to staff and related services / programs. Previous experience with and knowledge of the Coordinated Entry System. Knowledge, Skills and Abilities Knowledge of General social work principles and available resources Social services procedures, practices and methods Social services related to federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare Case management methods and techniques Services offered by the county and other local public and private community-based service agencies Developing trends and best practices in the specific program area Skills Supervising and evaluating employees Prioritizing and assigning work Managing and executing multiple tasks Maintaining various confidential records Evaluating records to ensure accreditation standards are met Exercising judgment and discretion Resolving conflict and crisis intervention Achieve and maintain effective relationships with clients, other professionals and the general public Preparing correspondence and comprehensive reports Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs Working nights and/or weekends for positions in certain departments Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values Computer Skills Proficient in various computer programs including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.