Cosmic Partners

Supporting HR operations, recruitment, and employee relations within educational and healthcare settings. | Experience in HR, recruitment, and talent acquisition, with strong relationship management skills; no technical SaaS or enterprise account management experience. | We are working exlcusivly with our client to find a Remote Strategic Account Manager based on the East Coast. About: We’re partnering with a leading technical-assessment SaaS business that is redefining how engineering teams are built. Their platform enables organisations to screen, test, and skill-map both candidates and employees, ensuring smarter and fairer hiring decisions by evaluating real technical ability at scale. By powering more accurate skills analysis, they are driving digital transformation, enabling AI adoption, and shaping workforce intelligence for some of the world’s most innovative companies. With a new Head of Enterprise Sales accelerating enterprise logo acquisition, they now seek a Strategic Account Manager to lead growth and retention across their expanding strategic client base. Key Highlights: • Strategic Account Management role with real ownership and impact. • Business at £16m ARR, in turnaround mode – chance to shape strategy and execution. • Series B company with over £20m raised. • Key enterprise customers include: American Express, Tesla, Sky, Deloitte and SAP. • Directly reporting to the Head of Enterprise Sales who has a strong track record within this customer base. • Enterprise-focused SaaS with ACVs from £100k to 7 figures – significant upsell and expansion potential. • Owning a book of 30+ customers with a total spend of $4m ARR. Your target is to grow by $800k in net new business. • Global headcount of ~85 providing a strong platform to influence and scale. • Multiple avenues for upsell and cross sell - includes increasing credits and breaking into new departments. • Product with tangible ROI: saves TA & engineering time, reduces cost of bad hires, accelerates billable hours and helps enterprise businesses through digital transformation. • Strong enterprise use cases: digital transformation, AI talent discovery, workforce intelligence. • Lean global AM/CS team (6 people across UK, Ireland & Eastern Europe) – close collaboration and scope to grow. • No-nonsense, high-performing culture – suited to driven operators who thrive in fast-paced environments. • Compensation: $140k - $160k base x 2 OTE, remote working, pension, healthcare, dental, workspace budget allowance. The Role: • Own and grow a $4M+ ARR portfolio, carrying 30+ enterprise accounts across the US and EMEA. • Drive net-new revenue generation ($600k–$800k annually) from within existing enterprise logos through cross-sell, upsell, and expansion into new business units, regions, and departments. • Land and expand within enterprise customers, including selling additional modules (e.g., Skills Intelligence platform), usage-based upsells, and expansion into new regions, departments, and business units. • Manage complex, high-value deal cycles (typically 6 months+) with the ability to close six-figure and seven-figure opportunities, from RFPs to executive-level negotiations. • Achieve retention and growth targets: maintain gross retention (96%+) and drive net revenue retention (101%+) within the enterprise segment. • Act as a trusted strategic partner to C-level stakeholders (particularly CTOs and HR leaders), leveraging a consultative, MEDDPICC-driven sales approach. • Collaborate cross-functionally with Customer Success, Solution Engineering, Professional Services, and Product teams to deliver measurable ROI and ensure client adoption. • Demonstrate strong executive presence in customer engagements, industry events, and strategic pitches. • Stay ahead of competitive trends and actively position the company’s value proposition against key market players. • Work as a “hunter within your book”—proactively identifying whitespace, creating opportunities, and breaking into new buying centers. Requirements: • 5–6 years of experience in enterprise Account Management, ideally with prior AE background. • Proven track record of negotiating and closing six-figure deals, with experience managing global enterprise accounts and complex multi-stakeholder projects. • Strong hunter mindset: able to identify whitespace within a book of business, expand into new departments, regions, and business units, and drive meaningful growth from existing enterprise logos. • Executive presence with the ability to engage and influence senior stakeholders (CTO, HR leadership, C-level) while separating from day-to-day operational contacts. • Familiarity with MEDDPICC or similar sales methodologies, with the ability to drive more strategic deal cycles by aligning to urgency and business outcomes. • Relationship-driven, detail-oriented sales professional who can balance multiple priorities and orchestrate a cross-functional team to deliver results. • Experienced in project managing teams: coordinating with Customer Success, Solution Engineering, Professional Services, and industry experts to deliver ROI-focused outcomes for clients. • Comfortable working in a consultative, solution-led environment where professional services, assessment validation, and content credibility are integral to customer value. • Resilient negotiator, not afraid to challenge and push commercial terms, with the commercial edge of a true AE rather than a CS-driven profile. • Demonstrated career progression with evidence of long-term success in at least one or two roles, avoiding a purely transactional sales style. • Experience in growth-stage SaaS companies, with a self-starter mentality suited to a scaling environment. • Ability to manage a portfolio across US and EMEA enterprise accounts, with exposure to industries such as banking, financial services, and technical/HR-driven buying centers. Benefits: • $140k - $160k base x 2 OTE. • Remote working anywhere on the East Coast (US). • 401k. • Stock options. • Healthcare.

Lead global account management and customer success teams to increase retention, drive upsell, and implement scalable playbooks while engaging C-level stakeholders. | Proven leadership in B2B enterprise SaaS account management with experience in sales frameworks, C-level engagement, team management, and data-driven customer success. | We are working exclusively with our client to find a Remote Director of Account Management. About: We’re partnering with a leading technical-assessment SaaS business that is redefining how engineering teams are built. Their platform enables organisations to screen, test, and skill-map both candidates and employees, ensuring smarter and fairer hiring decisions by evaluating real technical ability at scale. By powering more accurate skills analysis, they are driving digital transformation, enabling AI adoption, and shaping workforce intelligence for some of the world’s most innovative companies. With a new VP of Revenue accelerating enterprise logo acquisition, they now seek a Director of Account Management to lead retention, growth, and customer success across their expanding global client base. Key Highlights: • Director of Account Management role with real ownership and impact. • Business at £16m ARR, in turnaround mode – chance to shape strategy and execution. • Series B company with over £20m raised. • Directly reporting to the VP of Revenue who has scaled and exited after improving a revenue position over a number of years. • Enterprise-focused SaaS with ACVs from £100k to 7 figures – significant upsell and expansion potential. • Current GRR at 72% – clear mandate to lift retention to 85%+. • Global headcount of ~85, with 30 based in the UK – strong platform to influence and scale. • Clear upside: within 3 months, upsell opportunities can deliver chunky expansions when the right motion is in place. • Product with tangible ROI: saves TA & engineering time, reduces cost of bad hires, accelerates billable hours. • Strong enterprise use cases: digital transformation, AI talent discovery, workforce intelligence. • Lean global AM/CS team (6 people across UK, Ireland & Eastern Europe) – close collaboration and scope to grow. • No-nonsense, high-performing culture – suited to driven operators who thrive in fast-paced environments. • Compensation: $165k - $185k base + equity, pension, healthcare, dental, workspace budget allowance. The Role: • Own global AM/CS portfolio (~£15m ARR) and drive GRR from 72% to 85%+. • Deliver consistent upsell performance (target ~15% of book) and unlock chunky expansions in enterprise accounts. • Build strong C-level relationships (CIO, CTO, CHRO) and ensure teams engage at the right stakeholder level. • Lead and coach a lean global AM/CS team (currently 6 across UK, Ireland & Eastern Europe). • Recruit, retain, and develop elite talent capable of thriving in a resource-limited environment. • Reset expectations and raise performance standards across the team. • Implement a scalable account management playbook for renewals, expansion, and risk management. • Standardise reporting, forecasting, and pipeline management for renewals and upsell. • Partner with product and engineering to capture and act on customer feedback. • Define and track metrics for customer health, adoption, and enterprise value delivered. • Ensure smooth handovers from new business and alignment on upsell opportunities. • Act as a key member of the leadership team, contributing to GTM and overall company strategy. • Position the business as a trusted partner in digital transformation, AI adoption, and workforce intelligence. • Drive customer outcomes that shorten time-to-value, reduce cost of bad hires, and strengthen long-term partnerships. • Foster a no-nonsense, high-performance culture of accountability, resilience, and execution. Requirements: • Proven track record leading Account Management / Customer Success in B2B enterprise SaaS. • Demonstrated ability to increase retention rates (e.g. lifting GRR) and drive upsell/expansion within enterprise accounts. • Have leveraged a modern CS tech stack, they currently have Gainsight, Glyphic and Salesforce. • Strong enterprise sales skills - able to engage C-level stakeholders (CIO, CTO, CHRO) and coach teams to do the same. A track record of selling into technical personas is a must-have. • Used sales frameworks SPICCEDD or MEDDICC or similar. • Hands-on leadership experience managing lean, global teams (5–15 people). • History of personal excellence as an individual contributor before moving into leadership. • Commercially minded with strong objection handling, business acumen, and value articulation. • Comfortable operating in a turnaround / low-resource environment — thrives without heavy marketing or support. • Experience designing and implementing scalable account management playbooks, processes, and reporting. • Data-driven approach to customer health, forecasting, and pipeline management. • Excellent communicator — articulate, sophisticated, able to influence at all levels. • Values-driven leader: no-nonsense, high-performance, empathetic, and ego-free. Benefits: • $165k - $185k base + 25% OTE. • Fully remote working. • Private health and dental. • The tech you need for a suitable home office.