Cortland

Managing cash operations, training staff, and inventory control in a retail environment. | High school diploma, experience in customer service, cash handling, inventory management, and leadership skills. | At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Service Manager, you lead the maintenance team in maintaining the physical integrity of a multimillion dollar, multifamily apartment home community. The Superhero Seem to have superpowers because you know how to diagnose and fix pretty much anything — electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems Make your community a higher functioning and more efficient place for residents to call home Help your team anticipate problems that residents might have before they even occur Serve as your community’s point person for creating a worry-free living environment The Team Leader Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty Oversee and inspect your team’s work, and sometimes perform the tasks yourself Make sure your team is constantly on the lookout for areas of concern, using our “safety first” motto The Organizer Keep track of a crazy number of details without feeling like your head might explode Act as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance records Manage to keep the service vendors, maintenance budget, and supplies inventory on track The Impact You Can Make Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively. Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs. Renewals have skyrocketed because life at your community is so worry-free – residents feel like they're on one giant "staycation." Qualifications Solid record of carpentry, plumbing, and electrical repair experience Impeccable record-keeping and reporting skills Physical agility and mobility Resourceful problem solver Current EPA and CPO certifications Pay: $37-40/hour. Depending on the position offered, regular full-time and part-time team members are eligible to participate in a bonus program in addition to their base salary or hourly rate. Benefits: Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds. Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy. Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy. Parental leave is offered for all full-time and salaried corporate positions. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States

Manage resident services, lead onsite associates, oversee property inspections, vendor relationships, and community engagement to ensure resident satisfaction and operational compliance. | Bachelor's degree or equivalent experience, 3+ years property management experience preferred, sales and customer service skills, proficiency in property management software, and flexibility to work weekends. | At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. Manage and maintain vendor relationships. Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. Greet and communicate with walk-in prospective residents. Process in-person rental payments. Deliver notices to residents as needed. Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. Establish, manage, and maintain marketing programs and social media presence. Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. Inspire your community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. The Impact You Can Make Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor’s degree or equivalent industry / customer service experience required 3+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Manage resident services and community operations including inspections, vendor relationships, resident engagement, and team leadership at multifamily apartment communities. | Bachelor's degree or equivalent experience, 3+ years property management experience preferred, sales and customer service skills, proficiency with property management software, and flexibility to work weekends. | At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. Manage and maintain vendor relationships. Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. Greet and communicate with walk-in prospective residents. Process in-person rental payments. Deliver notices to residents as needed. Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. Establish, manage, and maintain marketing programs and social media presence. Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. Inspire your community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. The Impact You Can Make Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor’s degree or equivalent industry / customer service experience required 3+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Manage resident services and community operations including inspections, vendor relationships, resident engagement, and team leadership at multifamily apartment communities. | Bachelor's degree or equivalent experience, 3+ years property management, sales and customer service experience, proficiency with property management software, and ability to work flexible hours. | At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. Manage and maintain vendor relationships. Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. Greet and communicate with walk-in prospective residents. Process in-person rental payments. Deliver notices to residents as needed. Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. Establish, manage, and maintain marketing programs and social media presence. Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. Inspire your community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. The Impact You Can Make Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor’s degree or equivalent industry / customer service experience required 3+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Manage resident services, lead onsite associates, oversee property inspections and vendor relationships, and support community engagement and marketing programs. | Bachelor's degree or equivalent experience, 3+ years property management preferred, sales and customer service experience, proficiency with property management software, and flexibility to work weekends. | At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. Manage and maintain vendor relationships. Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. Greet and communicate with walk-in prospective residents. Process in-person rental payments. Deliver notices to residents as needed. Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. Establish, manage, and maintain marketing programs and social media presence. Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. Inspire your community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. The Impact You Can Make Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor’s degree or equivalent industry / customer service experience required 3+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Manage community operations, ensure resident satisfaction, oversee staff and vendor relationships, and implement resident programs. | Bachelor's degree or equivalent experience, 3+ years property management or customer service experience, proficiency in management software, strong communication and organizational skills. | : At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview: As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. • Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. • Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. • Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. • Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. • Manage and maintain vendor relationships. • Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. • Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. • Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. • Greet and communicate with walk-in prospective residents. • Process in-person rental payments. • Deliver notices to residents as needed. • Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. • Establish, manage, and maintain marketing programs and social media presence. • Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. • Inspire your community colleagues to continually strengthen resident event strategies. • Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. The Impact You Can Make • Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. • Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. • You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications: • Bachelor’s degree or equivalent industry / customer service experience required • 3+ years of Property Management experience preferred • Experience in sales and customer service • Excellent written and verbal communication skills • Stellar attention to detail and organization skills • Strong analytical, critical thinking and problem-solving skills • Able to multitask and meet deadlines in a timely and organized manner. • Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications • Flexibility to work weekends and/or extended hours as needed. About Cortland: Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States. Work Location: In person

Manage resident services and business operations for multifamily apartment communities, lead onsite teams, ensure compliance with policies, and enhance resident satisfaction. | Bachelor's degree or equivalent experience, 3+ years property management preferred, strong communication, organizational, and analytical skills, proficiency with property management software, and flexibility to work weekends. | At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Manager, you will take a leading role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. Manage and maintain vendor relationships. Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. Greet and communicate with walk-in prospective residents. Process in-person rental payments. Deliver notices to residents as needed. Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. Establish, manage, and maintain marketing programs and social media presence. Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. Inspire your community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. The Impact You Can Make Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor’s degree or equivalent industry / customer service experience required 3+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Lead and mentor maintenance technicians, perform and oversee repairs and preventive maintenance on electrical, plumbing, HVAC, and other systems, ensure safety and asset preservation, and manage inventory and emergency response. | EPA certification and 3-5 years of experience in facilities or multi-family maintenance, leadership ability, and skills in electrical, plumbing, HVAC, and general maintenance. | At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. Role Overview As a Senior Maintenance Technician, you have your EPA certification and 3-5 years of experience in facilities services or multi-family resident satisfaction through giving best in class service and performing basic maintenance of your community. • Mentor and lead Service Technicians and Maintenance Technicians • Assume the responsibilities of the Service Manager in their absence • Interact with the residents to identify, diagnose, repair, and resolve issues related electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc • Correct any unsafe conditions like open holes, broken glasses or gates, broken lights, etc., and immediately assign the work to the ready staff to ensure completion of work on time • Ensure asset preservation by checking that security systems like automatic doors and surveillance cameras are functioning well • Schedule preventive maintenance programs for all equipment and ensure that they are in good working condition • Manage inventory of supplies and spare parts for that work orders are completed as requested • Work on-call shifts/schedules to assist with both resident and property emergencies Qualifications In return for your hard work - Cortland offers all of our Service Technicians: • Personalized training through in-house CPO, EPA & CPR certified proctors to earn your certifications and online training at your pace • Individual growth plan to help you achieve your professional goals through training, mentorship and leadership support • First in the industry customized “rolling classroom” 18 wheeler Mobile Training Unit (MTU) that deploys to your city for hands on training in HVAC, plumbing, electrical, fire safety panels & pool equipment • Pay: $25-37/hour. • Depending on the position offered, regular full-time and part-time team members are eligible to participate in a bonus program in addition to their base salary or hourly rate. • Benefits: Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds. Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy. Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy. Parental leave is offered for all full-time and salaried corporate positions. About Cortland At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest. Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.