Cordance

Manage end-to-end renewal processes and lead expansion opportunities to drive customer retention and growth. | 3–7 years in Customer Success or Account Management in SaaS with strong communication and analytical skills. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. DQ Technologies is a Texas-based software company that helps businesses streamline delivery and fleet operations through real-time tracking, GPS visibility, and customer-facing tools. Since 1992, we've delivered solutions that improve efficiency, reduce costs, and enhance the delivery experience for both companies and their customers. As a Customer Success Manager at Cordance, you will manage a portfolio of mid to large-sized customers, serving as the primary partner responsible for renewal, expansion, and price increase strategy execution. You will play a key role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by ensuring customers realize measurable value, achieve adoption milestones, and continue expanding their partnership with Cordance. The ideal candidate combines strong customer advocacy with a data-driven approach to retention and growth. You will collaborate cross-functionally to drive adoption, deepen account relationships, and identify opportunities for commercial growth. The CSM role represents the intermediate level of our CSM progression, blending tactical delivery with strategic influence across customers’ lifecycle stages. Key Responsibilities Own renewal processes end-to-end for assigned customers, ensuring proactive communication, accurate forecasting, and timely closure. Lead renewal strategy discussions with customers and internal stakeholders. Monitor customer health to anticipate churn risks and implement prevention plans. Identify, qualify, and close small to mid-level expansion opportunities, including upsells and cross-sells. Partner with Sales or Account Management on multi-product or complex expansion motions. Execute annual price increase communications with confidence and clarity. Track expansion and renewal performance, ensuring revenue targets are met. Conduct Executive Business Reviews (EBRs) that showcase measurable ROI. Build trusted relationships with key decision-makers and influencers. Serve as the voice of the customer in internal discussions with Product, Support, Operations, and Leadership. Maintain disciplined use of CRM and Customer Success platforms for tracking account plans, health, and renewals. Mentor team members on best practices and playbook execution. Contribute to process improvement initiatives that enhance efficiency and scalability. Competencies Strategic Customer Partnership: Builds deep, trusted relationships with customer executives and stakeholders. Understands business objectives and aligns Cordance solutions to deliver measurable value, ROI, and long-term growth. Business and Analytical Acumen: Connects customer data, health metrics, and product usage to business outcomes. Uses insights to drive proactive engagement, improve adoption, and identify expansion opportunities. AI Application: Applies AI strategically to enhance customer outcomes, improve productivity, and inform data-driven decisions. Communication and Influence: Engages confidently with senior stakeholders, leading value-based conversations and EBR. Communicates complex concepts clearly and persuasively, influencing decisions without direct authority. Operational Excellence: Manages a portfolio of customers with precision, consistency, and strong follow-through. Maintains clear success plans, milestones, and documentation while driving cross-functional accountability. Product and Technical Proficiency: Understands the Cordance platform and ecosystem deeply enough to advise on best practices and optimizations. Translates technical capabilities into business impact. Growth and Expansion Mindset: Proactively identifies opportunities for upsells, cross-sells, and renewals by understanding customer roadmaps and pain points. Positions expansion as a natural extension of customer success. Leadership and Collaboration: Acts as the customer’s advocate internally Collaborates seamlessly with Sales, Product, and Support while mentoring junior team members and sharing best practices. Required Qualifications 3–7 years in Customer Success or Account Management roles within SaaS or enterprise software environments. Proven track record of driving customer adoption, retention, and growth across a portfolio of B2B clients. Strong communication and relationship-building skills, with the ability to engage effectively across all organizational levels — from end users to C-suite. Demonstrated ability to translate complex technical capabilities into clear business outcomes. Analytical mindset with experience in data-driven decision-making and customer health monitoring tools (e.g., Gainsight, Totango, or equivalent). Comfortable managing multiple customers and priorities in a dynamic, fast-paced environment. Exceptional presentation, organizational, and project management skills. Bachelor's degree required; MBA or relevant certifications (CSM, PMP, etc.) preferred. Preferred Qualifications Experience managing strategic or enterprise-level accounts with measurable impact on retention and growth. Familiarity with executive relationship management, EBR, and value realization frameworks. Skilled in data-driven customer insights and success metrics such as NRR, adoption, and health scoring. Strong understanding of change management, customer journey mapping, and renewal strategy. Background in SaaS optimization, process improvement, or customer enablement programs. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Manage customer retention, renewal, expansion, and long-term value for higher education clients through strategic relationships and executive engagement. | 5–8+ years in Customer Success, Account Management, and Residence Life/Housing with strong executive presence and project management skills. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. About eRezLife eRezLife is the leading housing and residence life software provider built by residence life professionals for residence life professionals. We partner with colleges and universities to strengthen campus communities, streamline housing operations, and elevate the student experience through a flexible, customizable software platform. Our work is grounded in connection, trust, transparency, and community. We believe technology should support—not replace—the meaningful relationships that define residence life. eRezLife maintains deep ties to the higher education housing ecosystem and actively engages with regional and national housing and residence life associations to remain a trusted, long-term partner to our clients. Position Overview The Customer Success & Account Manager is a strategic, relationship-driven role responsible for owning customer retention, renewal, expansion, and long-term value realization across a portfolio of mid-market and enterprise higher education clients. This role blends senior-level customer success leadership with commercial accountability. You will serve as a trusted advisor to housing and residence life leaders while acting as a visible ambassador for eRezLife within the broader housing community. Key Responsibilities Strategic Customer Partnership Own executive-level relationships within assigned territories. Lead strategic business reviews demonstrating value and ROI. Advocate for customer needs internally. Retention, Renewals & Revenue Ownership Own renewals end-to-end including forecasting and negotiation. Identify and mitigate churn risk. Lead value-based pricing and expansion discussions. Expansion & Growth Identify upsell and expansion opportunities. Drive expanded adoption across housing and residence life functions. Industry Engagement & Thought Leadership Represent eRezLife at regional and national housing associations. Present at conferences and industry events. Travel as needed for customer and association engagement. Product Adoption & Operational Excellence Participate in the onboarding and adoption process for clients. Translate customer feedback into product insights and recommendations. Maintain CRM discipline and contribute to marketing efforts. Required Qualifications 5–8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing. Proven success with task and project management. Proven ability to retain an existing customer base and optimize the customer experience, fueling increases to ARR targets. Strong executive presence and presentation skills. Preferred Qualifications Residence life or housing operations experience. Experience with systems like Salesforce, HubSpot, MailChimp, Subskribe, and Canva. Conference presentations and association involvement. Willingness to travel. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

The Customer Support Specialist will be the first point of contact for customers, providing exceptional support and ensuring a positive client experience. This role involves resolving inquiries, leading training sessions, and collaborating with internal teams to enhance product development and customer satisfaction. | Candidates should have at least 3 years of relevant experience in Research Pharmacy and experience with the VesTigo application. Strong communication, attention to detail, and the ability to work independently while managing multiple issues are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking a proactive, relationship-driven Customer Support Specialist to support McCreadie Group, a mission-driven company developing innovative software solutions for research pharmacies and investigational drug services. In this role, you will be the first point of contact for customers, providing exceptional support across multiple channels while ensuring a seamless and positive client experience. You’ll play a critical role in driving customer success by resolving inquiries, leading training sessions, and collaborating with internal teams to enhance both product development and customer satisfaction. We’re looking for a detail-oriented, customer-focused professional who thrives in a collaborative environment and is eager to make an impact. This is a unique opportunity to join a values-led organization where your contributions will directly support clinical research and improve patient outcomes. This is a fully remote role; all candidates must be based in the US What you'll do: Provide technical support for clients using company tools (Kayako, Help Center, CRM, phone, email). Lead the VesTigo Virtual Classroom and deliver engaging training sessions. Maintain subject matter expertise in Research Pharmacy through continuous learning and professional involvement. Ensure timely, professional, and courteous responses to client inquiries to drive high satisfaction. Collaborate with internal teams to advise clients on best practices and software feature usage. Contribute to external communications, including website, newsletters, training, sales, and marketing materials. Assist with testing new product releases and features alongside Customer Success and Development teams. Work with the team to track and resolve open issues based on client and product feedback. What You Bring: Exceptional communication and interpersonal skills. A positive, team-oriented attitude. Strong attention to detail and organizational skills. At least 3 years of relevant experience in Research Pharmacy (Investigational Drug Services) at clinical sites. Experience with the VesTigo application. Demonstrated training skills with the ability to deliver instructional material remotely using MS Teams. Ability to work independently while managing multiple tickets/issues daily. What Will Help You Stand Out Certified Pharmacy Technician (CPhT) credential. Previous experience providing customer support, software training, or implementation. Advanced proficiency in Microsoft Word, Excel, and PowerPoint. A quick learner eager to embrace new skills and technologies. #LI-Remote Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Guide new and returning clients through onboarding and implementation, helping them maximize the value of their eRezLife services. Provide quality customer service support to the eRezLife community. | At least two years of experience working in residence life and/or student housing is required. Strong oral and written communication skills and proven problem-solving abilities are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking an Onboarding & Adoptions Specialist to join eRez Life's Customer Experience team. In this role, you’ll guide new and returning clients through onboarding and implementation, helping them maximize the value of their eRezLife services through training, support, and consultation. eRezLife Software is a fast-paced software-as-a-service company supporting student affairs departments—primarily residence life and student housing—at colleges and universities across Canada, the United States, and abroad. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients. Reporting to the Senior Manager, Customer Experience, you are responsible for onboarding customers with new services and providing quality customer service support to the eRezLife community. This is a fully remote role; all candidates must be based in the US or Canada What you'll do: Learn the ins and outs of our software and how our clients use it to manage their housing application, room assignment, student hiring, conduct, and residential education processes. Create positive first impressions. Configure new and returning client sites and train customers on how to use eRezLife to achieve their goals. Lead implementation strategies that establish strong client relationships and product adoption. Support clients remotely – on Zoom, phone, and email. Active listening, timely assessment, excellent communication, regular follow-up, and strong organization skills will keep clients feeling supported and valued. Identify problems and suggest and implement solutions. You will work to create and refine processes, identify solutions to issues, and suggest product improvement ideas. Provide support by responding to customer tickets, scheduling meetings, and following up with customers as needed. Embrace team and individual work. Collaborate with internal teams to ensure smooth handoffs and client satisfaction. In addition to the job responsibilities listed above, the Onboarding & Adoptions Specialist can expect to… Take the lead on our “Wisdom Wednesday” webinar series - an ongoing client education and engagement initiative. You'll shape the schedule, coordinate presenters, and ensure recordings and materials are organized and accessible for our clients. What You Bring: At least two years of experience working in residence life and/or student housing is required Strong oral and written communication skills Self-motivated and willing to take initiative Ability to efficiently and effectively manage and prioritize competing demands Proven problem-solving abilities Excellent time management skills Comfortable using a computer and web-based technologies Team player with a strong client-focused approach Previous experience with eRezLife is an asset What Will Help You Stand Out Remote position - We welcome candidates from all time zones. While having availability in Pacific Time hours can help us better serve our diverse client community, it’s not a requirement. #LI-Remote Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

The General Manager will partner with business unit leaders to assess performance and identify areas for improvement. They will guide leaders in implementing changes and contribute to strategy refinements across multiple SaaS businesses. | Candidates must have deep experience in B2B SaaS and a track record of driving results in PE-backed portfolios. Strong change management skills and financial fluency in SaaS unit economics are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking a strategic, execution-minded General Manager to work across multiple SaaS businesses as we expand our business units. This role is designed for a leader who can partner closely with P&L owners, helping them understand what’s working, what’s not, and where change is needed. You’ll be both a trusted advisor and a driver of operational improvements bringing clarity, accountability, and a results-oriented approach to each business you support. The ideal candidate will blend PE or PE-backed operating experience, strong change management skills, and the ability to navigate complexity in small, fast-moving organizations. This role is well-suited to someone scrappy yet sophisticated, able to go deep in the details while maintaining a portfolio-level view. There is considerable upside for growth as we scale our business units and expand our operational footprint. This is a fully remote role; all candidates must be based in the U.S. What You’ll Do Partner with Presidents or business unit leaders of 2–4 SaaS business units to assess business performance and identify areas for improvement Conduct targeted diagnostics to uncover operational bottlenecks, cost inefficiencies, and value-creation levers Guide and support leaders in implementing changes to team structure, processes, and strategy Contribute to GTM strategy refinements, pricing and packaging adjustments, and customer retention initiatives Establish and maintain KPI tracking frameworks tied to EBITDA, gross margin, NRR, and other SaaS metrics Facilitate consistent performance reviews and cross-unit knowledge sharing to raise overall portfolio performance Build trusted relationships with business unit leaders to encourage openness, alignment, and follow-through What You Bring Deep experience operating within B2B SaaS businesses is essential; candidates without SaaS fluency will face a steep learning curve Track record of driving results in PE-backed or multi-entity SaaS portfolios Demonstrated success improving EBITDA through cost efficiency, GTM optimization, and organizational alignment Strong change management orientation, able to lead leaders through strategic, cultural, and operational shifts Financial fluency across SaaS unit economics: CAC, LTV, churn, retention, gross margin Ability to influence without direct P&L ownership, using credibility, data, and insight to drive decisions Comfortable working across multiple companies in fast-paced, high-change environments What Will Help You Stand Out Recognized as both a trusted advisor and a force multiplier for other leaders Experience navigating PE SaaS environments Versatility across product, GTM, finance, and customer experience disciplines Playbook familiarity with value creation in lower middle market or founder-led companies #LI-Remote Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/