Cordance

Manage customer portfolios to ensure successful adoption, engagement, and renewal, while identifying upsell opportunities and supporting renewal processes. | 1-3 years in SaaS or tech customer success, familiarity with CRM/CS tools, strong collaboration skills, and a basic understanding of AI concepts. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. As a Customer Success Manager at Cordance, you’ll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives. You’ll play a vital role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by ensuring customers continue to see measurable value, adopt best practices, and strengthen their long-term partnership with Cordance. This role is part of our Expansion, Price Increase, and Renewals track that is dedicated to deepening customer relationships, supporting value realization, and executing seamless, data-informed renewal processes. You’ll also collaborate with Account Management and Sales teams to identify upsell or cross-sell opportunities that align with customer goals and overall account strategy. The ideal candidate is proactive, customer-focused, and eager to build a career in Customer Success, contributing directly to Cordance’s long-term customer and revenue growth. Key Responsibilities Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal. Monitor customer health metrics to identify renewal risks early and take corrective action. Execute renewal processes with accuracy — including timing, quotes, documentation, and alignment with customer needs. Partner with leadership to forecast renewals and report on retention performance. Identify and qualify potential expansion opportunities within assigned accounts. Support standardized price increase programs, ensuring clear communication and customer alignment. Leverage CRM and Success software to manage customer metrics, including but not limited to revenue, renewals, and expansion. Develop and maintain Customer Success Plans with defined adoption goals and metrics. Conduct regular check-ins and usage reviews to ensure customer engagement and satisfaction. Address adoption barriers quickly by coordinating with internal teams such as Product, Support, and Operations. Advocate for customer needs internally, ensuring that Cordance solutions continue to deliver value. Maintain up-to-date documentation of customer interactions and account plans in CRM systems. Collaborate cross-functionally with Product, Marketing, and Support to improve the overall customer experience. Contribute to the continuous improvement of customer lifecycle processes and playbooks. Competencies Customer Partnership: Builds strong, trust-based relationships with customers, focused on driving measurable business outcomes and long-term value realization. Communication and Empathy: Communicates clearly, professionally, and empathetically with customers and internal teams. Listens actively and adapts messaging to different audiences. Proactive Problem Solving: Anticipates challenges or risks before they escalate. Acts quickly to address adoption barriers or satisfaction issues, coordinating internal resources effectively. Product and Technical Acumen: Willing to learn and understand Cordance's platform(s) deeply enough to guide best practices, troubleshoot basic issues, and translate customer needs into actionable feedback for the Product team. Foundational AI Literacy: Demonstrates a basic understanding of AI concepts and uses AI tools to support daily customer success tasks. Organization and Execution: Manages multiple accounts, touchpoints, and priorities with precision. Uses CRM and CS tools to maintain visibility, consistency, and accountability. Results Orientation and Accountability: Owns customer outcomes through measures success such as customer retention, satisfaction, and achieved objectives. Growth and Continuous Learning: Demonstrates curiosity and drive to improve skills, processes, and customer impact. Seeks feedback and applies learnings to strengthen performance. Required Qualifications 1–3 years of experience in Customer Success, Account Management, or Professional Services in a SaaS or tech environment. Bachelor’s degree preferred or equivalent practical experience. Familiarity with CRM/CS tools (Salesforce, HubSpot, Gainsight, etc.). Strong collaboration skills and eagerness to learn. Preferred Qualifications Experience in B2B SaaS or tech, managing multiple customer accounts and driving retention and adoption. Experience managing renewals and supporting price increase or expansion initiatives. Prior Experience with Customer Success tools (Gainsight, ChurnZero, Totango) and CRMs (Salesforce, HubSpot). Strong analytical, communication, and presentation skills to translate data into customer insights. Proven ability to collaborate cross-functionally with Product, Sales, and Support. Understanding of key CS metrics (NRR, NPS, health scores, GRR) and lifecycle management. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Manage a portfolio of accounts, build relationships, identify growth opportunities, and ensure customer satisfaction. | Experience in SaaS account management, strong relationship-building skills, and proficiency with CRM tools like HubSpot. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Blue Link ERP is an integrated Enterprise Resource Planning software for small to mid-sized wholesalers and distributors, providing a single system to manage core operations like accounting, inventory, order processing, and warehouse management, automating workflows, reducing manual data entry, and offering features for e-commerce integration, lot tracking, job costing, and financial reporting to streamline growth and provide better business insights. As an Account Manager, you’ll serve as a trusted partner for your accounts, building strong relationships, identifying growth opportunities, and executing strategies that expand adoption and revenue. You’ll collaborate closely with internal teams to deliver tailored solutions that accelerate both customer success and Blue Link's business growth. This is an exciting opportunity for a proactive, customer-centric professional who thrives on uncovering new opportunities within existing relationships and driving measurable impact. Key Responsibilities Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts. Build trust and alignment with decision-makers and day-to-day champions across customer organizations. Proactively manage contract renewals to ensure consistent customer satisfaction and retention. Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships. Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI. Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns. Develop detailed account plans that track health, usage, renewal timelines, and growth potential. Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement. Deeply understand customer goals, challenges, and success metrics. Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact. Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences. Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies. Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs). Drive operational excellence through consistent pipeline visibility and disciplined communication. Competencies: Account Growth & Expansion: Demonstrates skill in identifying and executing upsell and cross-sell opportunities that align to customer outcomes. Applies data-driven strategies to grow revenue within existing accounts. Customer Relationship Management: Builds long-term partnerships grounded in trust, understanding, and measurable value. Engages effectively across multiple stakeholders and organizational levels. Renewal Ownership: Leads renewal cycles with confidence and strategic intent. Focuses on customer success as the foundation for retention and long-term partnership. Strategic Account Planning: Creates structured, insight-driven account plans that track adoption, engagement, and growth opportunities. Uses CRM data to guide decision-making and forecasting accuracy. Customer Advocacy & Insight: Acts as the voice of the customer within Cordance — translating needs, challenges, and feedback into actionable insights that inform product and GTM strategies. Cross-Functional Collaboration: Partners seamlessly with Sales Leadership, Marketing, and Customer Success to ensure coordinated execution. Facilitates information flow and alignment across teams. Communication & Professionalism: Exemplifies clarity, empathy, and responsiveness in every interaction. Maintains composure in complex situations and communicates with executive presence. Growth Mindset & Accountability: Approaches challenges with curiosity, ownership, and continuous improvement. Demonstrates resilience and alignment with Cordance’s mission-driven culture. Required Qualifications Experience: 5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth. Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders. Demonstrated success driving upsell and cross-sell revenue through consultative engagement. Strong relationship-building, communication, and negotiation skills. Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans. Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting. High degree of ownership, organization, and accountability in managing customer success and revenue outcomes. Preferred Qualifications Experience in B2B SaaS account management, ideally within verticals such as Education, Industrials, or Technology. Familiarity with customer success frameworks and metrics (e.g., Net Revenue Retention (NRR), churn, adoption, usage expansion). Success working cross-functionally with Customer Success and Sales Leadership to coordinate account strategies. Ability to manage multiple complex relationships while maintaining strategic focus on growth and customer outcomes. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

The Project Manager will drive execution of complex and high-value projects, ensuring cross-functional coordination and alignment with enterprise goals. This role involves managing major client implementations, data migrations, and strategic process automation to deliver measurable business value. | Candidates should have a bachelor's degree in a relevant field or equivalent project management experience, along with 3+ years in project management, preferably in healthcare technology. A proven track record of managing complex projects and strong organizational and communication skills are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking Project Manager for McCreadie Group. At McCreadie Group, our mission is to advance the pharmacy profession and drug research best practices by delivering innovative software solutions and consultative support that drives improvements in quality, efficiency, safety, and compliance. We are committed to enhancing interoperability and monitoring capabilities within the clinical trial space, ensuring excellence and reliability in healthcare, education, and research. Position Overview The Project Manager will drive execution of McCreadie Group’s most complex and high-value projects, ensuring cross-functional coordination, risk mitigation, and alignment with enterprise goals. This role directly impacts operational excellence and revenue protection through managing such projects as major client implementations, data migrations, international expansion, and strategic process automation. The PM will drive cross-functional collaboration, ensure alignment with enterprise goals, and deliver measurable business value. Key Responsibilities Define project scope, goals, and deliverables aligned with business objectives Develop detailed project plans, timelines, and resource allocations Facilitate cross-functional collaboration and stakeholder communication Monitor project progress and adjust plans as needed to meet deadlines Identify, assess, and mitigate risks proactively Report on project status, KPIs, and outcomes to client teams, leadership and executive stakeholders Ensure compliance with legal, regulatory, and contractual obligations Assist with contracting, legal operations, and renewals process automation Competencies: Project Planning & Execution: Ability to develop standardized PM artifacts, including comprehensive project plans, manage timelines, and coordinate resources across multiple initiatives Risk Management: Proactively identify, assess, and mitigate risks to ensure successful project delivery Communication: Strong written and verbal communication skills for stakeholder engagement, status reporting, and issue escalation Collaboration: Facilitate teamwork across departments and external partners, ensuring alignment and timely decision-making Adaptability: Adjust plans and strategies in response to changing priorities or unforeseen challenges Compliance & Documentation: Ensure all project activities meet legal, regulatory, and contractual requirements; maintain thorough documentation throughout the project lifecycle Qualifications Bachelor’s degree in a relevant field (e.g., Business, Healthcare Technology, Project Management) or equivalent PM experience 3+ years of experience in project management, preferably in healthcare technology or enterprise software implementation Proven track record of managing complex, cross-functional projects with multiple stakeholders. Strong organizational, communication, and problem-solving abilities Experience with regulatory, compliance and contractual project management functions PMP or similar certification strongly preferred Experience with PM tools and methodologies strongly preferred Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

The Customer Support Specialist will be the first point of contact for customers, providing exceptional support and ensuring a positive client experience. This role involves resolving inquiries, leading training sessions, and collaborating with internal teams to enhance product development and customer satisfaction. | Candidates should have at least 3 years of relevant experience in Research Pharmacy and experience with the VesTigo application. Strong communication, attention to detail, and the ability to work independently while managing multiple issues are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking a proactive, relationship-driven Customer Support Specialist to support McCreadie Group, a mission-driven company developing innovative software solutions for research pharmacies and investigational drug services. In this role, you will be the first point of contact for customers, providing exceptional support across multiple channels while ensuring a seamless and positive client experience. You’ll play a critical role in driving customer success by resolving inquiries, leading training sessions, and collaborating with internal teams to enhance both product development and customer satisfaction. We’re looking for a detail-oriented, customer-focused professional who thrives in a collaborative environment and is eager to make an impact. This is a unique opportunity to join a values-led organization where your contributions will directly support clinical research and improve patient outcomes. This is a fully remote role; all candidates must be based in the US What you'll do: Provide technical support for clients using company tools (Kayako, Help Center, CRM, phone, email). Lead the VesTigo Virtual Classroom and deliver engaging training sessions. Maintain subject matter expertise in Research Pharmacy through continuous learning and professional involvement. Ensure timely, professional, and courteous responses to client inquiries to drive high satisfaction. Collaborate with internal teams to advise clients on best practices and software feature usage. Contribute to external communications, including website, newsletters, training, sales, and marketing materials. Assist with testing new product releases and features alongside Customer Success and Development teams. Work with the team to track and resolve open issues based on client and product feedback. What You Bring: Exceptional communication and interpersonal skills. A positive, team-oriented attitude. Strong attention to detail and organizational skills. At least 3 years of relevant experience in Research Pharmacy (Investigational Drug Services) at clinical sites. Experience with the VesTigo application. Demonstrated training skills with the ability to deliver instructional material remotely using MS Teams. Ability to work independently while managing multiple tickets/issues daily. What Will Help You Stand Out Certified Pharmacy Technician (CPhT) credential. Previous experience providing customer support, software training, or implementation. Advanced proficiency in Microsoft Word, Excel, and PowerPoint. A quick learner eager to embrace new skills and technologies. #LI-Remote Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Guide new and returning clients through onboarding and implementation, helping them maximize the value of their eRezLife services. Provide quality customer service support to the eRezLife community. | At least two years of experience working in residence life and/or student housing is required. Strong oral and written communication skills and proven problem-solving abilities are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking an Onboarding & Adoptions Specialist to join eRez Life's Customer Experience team. In this role, you’ll guide new and returning clients through onboarding and implementation, helping them maximize the value of their eRezLife services through training, support, and consultation. eRezLife Software is a fast-paced software-as-a-service company supporting student affairs departments—primarily residence life and student housing—at colleges and universities across Canada, the United States, and abroad. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients. Reporting to the Senior Manager, Customer Experience, you are responsible for onboarding customers with new services and providing quality customer service support to the eRezLife community. This is a fully remote role; all candidates must be based in the US or Canada What you'll do: Learn the ins and outs of our software and how our clients use it to manage their housing application, room assignment, student hiring, conduct, and residential education processes. Create positive first impressions. Configure new and returning client sites and train customers on how to use eRezLife to achieve their goals. Lead implementation strategies that establish strong client relationships and product adoption. Support clients remotely – on Zoom, phone, and email. Active listening, timely assessment, excellent communication, regular follow-up, and strong organization skills will keep clients feeling supported and valued. Identify problems and suggest and implement solutions. You will work to create and refine processes, identify solutions to issues, and suggest product improvement ideas. Provide support by responding to customer tickets, scheduling meetings, and following up with customers as needed. Embrace team and individual work. Collaborate with internal teams to ensure smooth handoffs and client satisfaction. In addition to the job responsibilities listed above, the Onboarding & Adoptions Specialist can expect to… Take the lead on our “Wisdom Wednesday” webinar series - an ongoing client education and engagement initiative. You'll shape the schedule, coordinate presenters, and ensure recordings and materials are organized and accessible for our clients. What You Bring: At least two years of experience working in residence life and/or student housing is required Strong oral and written communication skills Self-motivated and willing to take initiative Ability to efficiently and effectively manage and prioritize competing demands Proven problem-solving abilities Excellent time management skills Comfortable using a computer and web-based technologies Team player with a strong client-focused approach Previous experience with eRezLife is an asset What Will Help You Stand Out Remote position - We welcome candidates from all time zones. While having availability in Pacific Time hours can help us better serve our diverse client community, it’s not a requirement. #LI-Remote Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

The General Manager will partner with business unit leaders to assess performance and identify areas for improvement. They will guide leaders in implementing changes and contribute to strategy refinements across multiple SaaS businesses. | Candidates must have deep experience in B2B SaaS and a track record of driving results in PE-backed portfolios. Strong change management skills and financial fluency in SaaS unit economics are essential. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is seeking a strategic, execution-minded General Manager to work across multiple SaaS businesses as we expand our business units. This role is designed for a leader who can partner closely with P&L owners, helping them understand what’s working, what’s not, and where change is needed. You’ll be both a trusted advisor and a driver of operational improvements bringing clarity, accountability, and a results-oriented approach to each business you support. The ideal candidate will blend PE or PE-backed operating experience, strong change management skills, and the ability to navigate complexity in small, fast-moving organizations. This role is well-suited to someone scrappy yet sophisticated, able to go deep in the details while maintaining a portfolio-level view. There is considerable upside for growth as we scale our business units and expand our operational footprint. This is a fully remote role; all candidates must be based in the U.S. What You’ll Do Partner with Presidents or business unit leaders of 2–4 SaaS business units to assess business performance and identify areas for improvement Conduct targeted diagnostics to uncover operational bottlenecks, cost inefficiencies, and value-creation levers Guide and support leaders in implementing changes to team structure, processes, and strategy Contribute to GTM strategy refinements, pricing and packaging adjustments, and customer retention initiatives Establish and maintain KPI tracking frameworks tied to EBITDA, gross margin, NRR, and other SaaS metrics Facilitate consistent performance reviews and cross-unit knowledge sharing to raise overall portfolio performance Build trusted relationships with business unit leaders to encourage openness, alignment, and follow-through What You Bring Deep experience operating within B2B SaaS businesses is essential; candidates without SaaS fluency will face a steep learning curve Track record of driving results in PE-backed or multi-entity SaaS portfolios Demonstrated success improving EBITDA through cost efficiency, GTM optimization, and organizational alignment Strong change management orientation, able to lead leaders through strategic, cultural, and operational shifts Financial fluency across SaaS unit economics: CAC, LTV, churn, retention, gross margin Ability to influence without direct P&L ownership, using credibility, data, and insight to drive decisions Comfortable working across multiple companies in fast-paced, high-change environments What Will Help You Stand Out Recognized as both a trusted advisor and a force multiplier for other leaders Experience navigating PE SaaS environments Versatility across product, GTM, finance, and customer experience disciplines Playbook familiarity with value creation in lower middle market or founder-led companies #LI-Remote Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/