Corcentric

Provide phone and email support to clients, manage payment cases using CRM, troubleshoot payment issues, and maintain professional communication. | Excellent communication skills, intermediate PC proficiency, attention to detail, accountability, collaboration skills, and coachability. | As a Payments Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will provide phone and email support to clients and foster the cultivation of the client experience and account growth. This key position is a work-from-home opportunity. We are currently hiring out of the following locations: • Des Moines, Iowa • Cedar Rapids, Iowa • Omaha, Nebraska In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time. This role reports to the Manager, Payment Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with clients. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix! As a Payments Support Specialist, you will: • Respond to customer inquiries—both technical and non-technical—via phone and email in a professional and timely manner. • Handle inbound and outbound calls using a soft-phone application. • Use CRM (Client Relationship Management) tools to manage your daily workload and maintain accurate case records. • Navigate websites and search engines to gather contact information for payment execution. • Submit product and development tickets to report technical issues. • Apply active listening and probing techniques to effectively resolve customer concerns. • Troubleshoot payment declines and escalate complex issues when necessary. • Investigate and resolve invoice discrepancies. • Follow established call handling procedures and maintain proper telephone etiquette. • Manage payment cases and ensure accurate updates in CRM and payment systems. • Verify user information to set up system administrators in the payment system interface. • Understand and resolve invoice discrepancies and payment execution issues, offering appropriate solutions. • Follow established security procedures to assist customers with profile management and to update information within the payment system interface • Use email templates and case management protocols to communicate with customers. • Forward payment-related issues to clients’ Accounts Payable teams following proper procedures. • Demonstrate critical thinking and sound judgment in decision-making. • Communicate clearly and professionally across all channels. • Take ownership of your tasks and follow through without needing reminders. • Participate in team improvement initiatives and respond positively to coaching. • Collaborate effectively with team members to achieve shared goals. Requirements You’ll need to have: • Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery. • Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications) • Attention to detail and accuracy in data entry and case management. • Accountability and time management to meet deadlines independently. • Strong collaboration skills with eagerness to contribute to a positive team dynamic. • Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment. • Coachability and a willingness to improve through feedback. (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!) It’s great if you also have: • Previous experience in a customer support or call center environment. • Familiarity with online payment systems and IVR navigation. • Experience using CRM systems and MS Excel. • Knowledge of payment processing or billing systems. About Us Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue. We achieve success by exemplifying our core values in the way we work, communicate, and collaborate: • Do the Right Thing • Embrace + Drive Change • Be Empowered • Be Relentlessly Focused on the Customer Benefits At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work. Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join. Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the hourly pay rate for this full-time role will be between $20-$23/hour, plus eligibility for our annual discretionary bonus program. We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including: • Generous annual paid time off program that increases with tenure • Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you • An annual paid day off to volunteer for causes that are near and dear to you • Paid maternity, paternal/secondary caregiver, and adoptive parent leave • Company-paid life and disability insurance • 401k program with a company match • Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution • Dental plan – including orthodontia coverage • Vision plan – including discount for LASIK surgery • All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible! • A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services EEO Statement Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Work Environment & Physical Demands This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.

Lead and manage software solution implementations, establish project governance, coordinate cross-functional teams, drive solution adoption, and ensure customer success and revenue attainment. | Bachelor’s degree or equivalent experience, project management experience leading SaaS implementations, strategic sourcing or procurement knowledge, proficiency with project management tools, strong communication and leadership skills, and willingness to travel up to 50%. | As an Implementation Manager at Corcentric, you will join a driven, collaborative team within an ambitious, entrepreneurial global organization. You will lead customer through solution implementation following our implementation methodology, with a focus on achieving business objectives, being ultimately responsible for successful outcomes. You will apply your technical, product and business knowledge to drive the implementation process and strengthen customer relationships. Key areas of focus Seamless transitioning of projects from the Sales Team Establishing project goals tied to customer value creation Creation and management of project plan and overall project governance Providing project leadership to Solution Consultant, Integration, Change Management, and Advisory Teams Driving solution adoption We are currently hiring out of our Downers Grove, IL and Cherry Hill, NJ office locations. This role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite. This position reports to the Associate Director, Professional Services and focuses on solution adoption and revenue attainment, creating value for our customers by successfully delivering projects on time and within budget. If you enjoy the ability to work cross-functionally to achieve impactful, measurable outcomes, and are looking to build a career with a leading Global Financial Technology organization – look no further! As an Implementation Manager, you’ll be responsible for: Delivering projects on time and within budget to meet revenue attainment goals Establishing project governance and reporting mechanisms Setting communication cadence, leading program status meetings and customer executive steering committees Managing associated tasks and budgets, driving internal and external resources, addressing issues, anticipated dependencies, and potential delay, as well as identifying and pursuing escalation paths to achieve resolution Ensuring cross-functional coordination and communication to streamline customer efforts and avoid duplicate efforts, redundant or superfluous workflows Updating methodologies, best practices, and processes to continuously improve customer experience quality and service delivery efficiencies Achieving customer success and satisfaction by developing a thorough understanding of the customer’s business objectives, effectively communicating objectives internally, ensuring high quality deliverables, and prioritizing excellent customer relationship management Utilizing customer insights to strengthen relationships by expanding our footprint of products and services Challenging functional and technical teams to provide the best solution, not necessarily the easiest solution Establishing and communicating best practices for project management, leading collaboration across practice area Project Managers You’ll need to have: A Bachelor’s degree, along with experience as a Project Manager leading software solution implementations (equivalent experience may be considered in lieu of degree) Experience with strategic sourcing, procurement, invoice automation or payment solutions within a procurement-focused or consulting organization Experience consulting directly with customers, managing SaaS (Software as a Service) projects, with the ability to manage multiple projects and customers simultaneously Experience with web-based collaborative project management tools (Microsoft Project, Smartsheet’s, Monday, etc.) Demonstrated ability to create solution delivery methodologies and governance models Ability to mentor and develop team members towards professional development and career growth goals Demonstrated ability to interact with C-Suite Executives professionally, leading executive committees and communicating escalations Excellent verbal and written communication skills Ability to develop and communicate strategy, as well as design and execute plans to achieve strategic customer goals Ability to work in a fast-paced, self-directed entrepreneurial environment Time-management, decision-making, problem resolution and creative thinking skills Initiative, drive, willingness to learn, and the ability to innovate Comfortable experience with Microsoft Excel, PowerPoint, SharePoint and Teams The ability to travel up to 50% to Corcentric offices and customer sites (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!) It’s great if you also have: Project Management Professional (PMP) Certification, or similar Source-to-Pay/Order-to-Cash experience At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work. Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join. Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the annual salary for this full-time role will be between $80,000 - $105,000, plus eligibility for our annual discretionary bonus program. We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including: Generous annual paid time off program that increases with tenure Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you An annual paid day off to volunteer for causes that are near and dear to you Paid maternity, paternal/secondary caregiver, and adoptive parent leave Company-paid life and disability insurance 401k program with a company match Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution Dental plan – including orthodontia coverage Vision plan – including discount for LASIK surgery All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible! A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services EEO Statement Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Work Environment & Physical Demands This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.