Copart

Manage employee relations, conduct investigations, advise leadership, and develop policies to foster a positive workplace. | Bachelor's degree, 5+ years HR experience with employee relations, SHRM or HRCI certification preferred, strong conflict resolution and employment law knowledge. | Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About Copart Copart is a global leader in online vehicle auctions and automotive remarketing services. With operations spanning multiple countries, we support thousands of Members worldwide. Our success is driven by our operational excellence, entrepreneurial mindset, and commitment to integrity, ownership, innovation, and getting results. Position The Employee Relations Manager fosters a positive workplace by managing policies, resolving conflicts, conducting investigations into grievances and advisement on labor laws. Reporting to the Sr Director, HR Business Partnership, this role will ensure legal compliance and promote a culture of fairness, providing guidance for leadership to maintain high engagement. The ideal candidate is strong with conflict resolution, mediation, and demonstrated interpersonal and communication skills. Key Responsibilities Conflict Resolution & Mediation • Act as the primary point of contact for employee grievances, disputes and workplace conflicts. Investigations & Advisement • Conduct thorough, objective investigations into allegations of misconduct, harassment, or policy violations. • Prepare detailed reports and complete with guidance on solutions. • Advise management and HR Business Partners on performance management, disciplinary actions, and terminations Policy Development & Compliance • Create, implement, and enforce company policies, handbooks, and codes of conduct in adherence to federal and state labor laws. Employee Engagement & Labor Relations • Take part in the Engagement Survey process and support the data analysis and recommended action plans based on the results. • Monitor workplace culture and provide guidance on strategies to boost morale and retention. • Take part in the design and maintenance of the company’s engagement and labor relations strategies. Training • Work with Learning and Development on the creation of training materials and resources for: • Union awareness initiatives • Respectful workplace • Best practices for employee engagement for leadership • Compliance, safety, security and risk • Employee relations and performance management Continue to update materials and resources as needs evolve. • Train HR Business Partners on providing training to leadership on engagement and union awareness for consistency with our facilities. Qualifications Education & Experience • Bachelor’s degree in HR, Business, Psychology or related field required. • 5+ years of experience in HR, with specific experience in employee relations, labor relations, and/or employment law. • SHRM (SHRM-SCP, SHRM-CP) or HRCI (SPHR or PHR) certifications preferred. Skills & Attributes • Strong conflict resolution, mediation, interpersonal, and communication skills. • Detail and results oriented. • Deep understanding of employment legislation in the US (e.g. EEO, FMLA, ADA, ADEA). Success Measures • Reduction of turnover rates • Increased engagement scores • Union activity avoidance • Speed/efficiency of dispute resolution Benefits Summary • Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program (no cost to you) • Vacation & Sick pay • Paid Company Holidays • Life and AD&D Insurance • Discounts Along With Many Other Employee Benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-verify Participation • Right to Work

The Remote Customer Service Representative provides exceptional customer service to internal and external customers of Copart. The primary function of this role is to obtain the release of vehicles located at body shops and other locations, while also performing other office support functions as needed. | One year of office support experience in a customer service role is preferred, along with a high school diploma. Excellent customer service skills, attention to detail, and proficiency with office equipment are essential. | Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life. Every day offers a chance to be an owner at Copart.

The Customer Service Representative will coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. They will ensure accurate updates to vehicle files while providing outstanding customer service in a fast-paced environment. | Candidates should have a minimum of one year of office support experience in a customer service role and possess a high school diploma or GED. Strong communication skills, attention to detail, and proficiency in Microsoft Office Suite are essential. | Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About the Role: We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. What You’ll Be Doing: Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. What We’re Looking For: Minimum of one year office support experience in a customer service role. High school diploma or GED Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages Typing speed of 45 WPM and familiarity with basic 10-key Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong attention to detail, great problem-solving skills, and the ability to multitask A professional virtual appearance with a quiet, distraction-free workspace Bilingual skills are a plus Must be able to work occasional overtime Office equipment will be provided to help you succeed in your role Why You’ll Love Working With Us: 100% remote work with company-provided equipment Clear, achievable performance goals with daily feedback to help you succeed Weekly team meetings to keep you connected and supported A collaborative, friendly virtual team where everyone’s success matters Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service—all from the comfort of your own home! Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. Compensation: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life. Every day offers a chance to be an owner at Copart.

The Direct Buy Coordinator will onboard new vendors, research and find new vendors for the Direct Buy Program, and resolve questions and concerns from existing vendors. Responsibilities also include monitoring vendor budgets, negotiating terms, and providing excellent customer service. | Candidates should have cold calling and outbound sales experience, along with excellent communication and organizational skills. A minimum of one year in customer service is preferred, and knowledge of the automotive industry is a plus. | Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. This is a fully remote position! If you are love cars, are thirsty for challenges, enjoy working independently while being part of a great team, then this job is for you! THE COMPANY: Copart, Inc., founded in 1982 by Willis J. Johnson, began as a single salvage yard in California. Now headquartered in Dallas, Texas, Copart is a global leader in online vehicle auctions and a premier destination for the resale and remarketing of vehicles. Copart's innovative technology and online auction platform links buyers and sellers around the world. Copart currently operates more than 190 locations in 11 countries and has over 125,000 vehicles up for auction every day. Copart makes it easy for Members to find, bid and win the vehicles that they are looking for. Members can choose from classics, early and late model cars and trucks, industrial vehicles and more. We have more than 8,000 acres of land to house our extensive inventory, and we sell over two million vehicles globally each year. Copart has something for everyone: dismantlers, body shops, salvage buyers, dealers and individual consumers, and as a global online vehicle auction company, Copart puts the power to bid and win into your hands. THE ROLE: We're looking for a motivated, tech-savvy, detail-oriented Direct Buy Coordinator – serving as an account manager and Customer Service Representative. You will need to have strong negotiation skills with the ability to provide our vendors with the best possible experience. Responsibilities will include: Onboarding new vendors from signup to account activation. Research and find new vendors to sign up for the Direct Buy Program. Fielding and resolving all questions and concerns from existing vendors Regular outbound calls daily Monitoring vendors' budgets, explaining costs, and negotiating new terms if necessary Studying patterns and trends in the vendor experience and adjusting accordingly Deliver excellent customer service Some data entry required Assists with any inquiries, vehicle pick-up schedules, errors and sale follow-ups Follow up sales with vendors until successful pickup Required Skills and Experience Cold Calling and Outbound Sales experience Excellent written and verbal communication skills Strong organizational and planning skills -- Ability to multitask Polite and friendly phone disposition Must be able to work independently, but also as part of a team Proven customer service skills Ability to work remotely Preferred experience: At least 1-year experience in customer service Fluent in French a plus Knowledge of the Automotive experience a plus Salesforce experience a plus WHAT YOU CAN EXPECT FROM US: Competitive compensation package Medical benefits with RRSP matching and Stock Purchase Plan when eligible. Two weeks paid time off vacation. A flexible working environment. A dynamic and inclusive working culture that promotes and encourages you to bring your best. A supportive team that encourages your professional growth and development. Global leader in 100% online auto auctions. 250,000+ total loss salvage, used, wholesale and repairable cars, trucks, SUVs, motorcycles, and more available for sale. Compensation: $20 hourly plus the potential for commission Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance #LI-KK1 At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life. Every day offers a chance to be an owner at Copart.

The Customer Service Representative will coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. They will ensure accurate updates to vehicle files while providing outstanding customer service in a fast-paced environment. | Candidates should have a minimum of one year of office support experience in a customer service role and possess a high school diploma or GED. Strong communication skills, attention to detail, and proficiency in Microsoft Office Suite are essential. | Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About the Role: We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. Internal Applicants make sure you inform your direct manager you are interested in this role! What You’ll Be Doing: Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. What We’re Looking For: Minimum of one year office support experience in a customer service role. High school diploma or GED Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages. Typing speed of 45 WPM and familiarity with basic 10-key. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail, great problem-solving skills, and the ability to multitask. A professional virtual appearance with a quiet, distraction-free workspace. Bilingual skills are a plus. Must be able to work occasional overtime. Office equipment will be provided to help you succeed in your role. Why You’ll Love Working With Us: 100% remote work with company-provided equipment. Clear, achievable performance goals with daily feedback to help you succeed. Weekly team meetings to keep you connected and support. A collaborative, friendly virtual team where everyone’s success matters. Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life. Every day offers a chance to be an owner at Copart.