CooperSurgical

Coordinate daily distribution center activities to meet shipment targets, manage inventory flow, collaborate with leadership, and handle internal and external communications. | High school diploma with 3 years warehouse/distribution experience, forklift certification or ability to obtain, proficiency with Microsoft Office and ERP/MRP systems, and strong communication and problem-solving skills. | About CooperSurgical JOB DESCRIPTION CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com . Work location: Dallas, TX (on-site) Scope: The Distribution Coordinator is an experienced position within the Distribution Center with a focus on coordinating internal activities to ensure the facility meets daily shipment target levels. Job Summary: The role is responsible for assisting the Distribution Center leadership team in executing the daily operations of the facility.Utilizing available electronic inventory management systems, this role works collaboratively with the DC leadership team and other key business partners to ensure timely receipt, movement and shipment of product, and is the key point of contact for external communications.As the coordinator, this position will be involved in maintaining an efficient and productive flow of materials, the role will require engagement with and knowledge of all operations within the facility. Responsibilities • Monitor shipment status throughout the day • Collaborate with the leadership team to correctly allocate staff to ensure all product ships daily • Assist in the flow of incoming materials and replenishment activities, both internally and from external sites, to ensure open orders can be fulfilled • Analyze ERP / MRP data to troubleshoot late shipment information • Respond to internal and external correspondence and direct information to appropriate team members • Set up outgoing LTL and customer pickups • Assist in ongoing projects as required • Performs additional duties or assignments as directed by management Cooper’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements. Qualifications • Proficient using Microsoft office suite, MRP, and other automation software and programs • Experience pulling data from ERP, WMS and TMS preferred • Healthcare, medical device or other manufacturing in a regulated environment experience desired • Self-motivated and able to proactively solve problems both independently and as part of a broader organization • Communication both internally and externally • Foster team centric environment • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. • Ability to maintain regular and predictable attendance. • Ability to continually meet all ADA factors as detailed within this job description. Experience and Education: • High School graduate • 2 years advanced education preferred. • 3 years warehouse or distribution experience required • Previous forklift experience (counterbalance, swing mast, stock picker, reach truck) preferred, if none, ability to become certified required • A wide and comprehensive knowledge of general and specific aspects of the position and their practical applications to problems and situations ordinarily required. • Ability to maintain regular and predictable attendance. • Ability to continually meet all ADA factors as detailed within this job description. Travel: May require up to 10% travel Our Benefits: As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team. To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Educate and guide clients through donor egg plan options, manage sales processes, meet sales goals, and provide superior customer service. | Bachelor's degree or 5+ years relevant sales experience, excellent sales and communication skills, self-motivated, healthcare/fertility experience and bilingualism preferred. | Job Description CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it’s time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women, babies and families everywhere. We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs. This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market. This role can be based on-site at any of our following facility locations: Rockville, MD, Livingston, NJ, Trumbull, CT, Houston, TX, Tucson, AZ or Los Angeles, CA. Responsibilities • Educates families on their frozen donor egg plan options, empowering them to make informed decisions. • Demonstrates expertise in DEB USA (Donor Egg Bank USA, part of CooperSurgical) frozen donor egg plan selection process and adapts recommendations quickly to align with client needs. • Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family. • Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy. • Enrolls clients in CRM and conducts follow-up calls to enable match. • Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package. • Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities. • Utilizes up-selling, cross-selling, and add-on sales techniques per customer experience. • Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct. • Leverages knowledge of industry and product portfolio to meet customer needs. • Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead. conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process. • Combines business acumen with an effective sales process to engage customers and increase sales volumes • Cultivates internal & external relationships that create sustained value. • Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization. • Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance. • Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions. Qualifications • Bachelor's degree and at least one year of demonstrated sales experience or equivalent years of relevant work experience (5+), in lieu of degree. • Excellent selling, influence, and closing skills. • Self-motivated and disciplined with a positive attitude and ability to work independently. • Healthcare, especially Fertility, experience preferred. • Bilingual, especially French, strongly preferred. • Excellent organizational, verbal, and written communication skills. • Strong focus on providing customers with superior customer experience. • Ability to work independently and as part of a team and displays high level initiative and commitment. • Agile, and adapts quickly to a fast-paced changing environment. • Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives. As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team. The starting base pay for this role is between $45,000 and $60,000 with a total earnings potential of up to $90,000 at target (base+ commission). The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits. To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Manage cryogenic service accounts and shipping leads, communicate with clients for sales and support, and maintain accurate data in CRM systems. | 1-3 years healthcare inside sales or customer service experience, proficiency in Microsoft Office and CRM, strong communication skills, and preferably experience in cryogenic account management and fertility. | About CooperSurgical JOB DESCRIPTION CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Responsibilities Job Summary: The Cryogenic Services Coordinator is responsible for mainly two areas within the Commercial Inside Sales Team: storage account management and cryogenic shipping leads. Both areas will require professional communication with client customers seeking new service or help with their existing service. This position will communicate directly with clients to understand their needs, highlight the value of CSI-supported cryogenic services, and ensure a smooth sales process for fertility preservation, cryogenic shipping, and/or storage services. For existing clients, this position will support the client with any account needs, including, but not limited to, records access, billing support, inventory questions, and end of account assistance. As a service coordinator, the role will uphold and advocate for the CSI brand, ensuring the consistent delivery of the highest quality standards. Essential Functions & Accountabilities: Lead Funnel Management • Manage lead data in software systems independently with minimal supervision • Capture and record relevant lead information in software systems • Understand diverse lead profiles to build customized sales approaches • Identify data patterns and analyze results to maximize work efficiency • Communicate with leadership for trends and client customer needs on an ongoing basis Prospective Client Communication • Be knowledgeable about CSI’s fertility preservation, transport, and storage offerings to answer client questions regarding the services • Master the “Why choose us” message of CSI-supported Cryogenic Services • Deliver communication to prospective clients through outbound calls, emails, SMS and/or chat sessions • Remain current, highly knowledgeable, and proficient on all procedural activities and follow-ups • Review recorded calls with the BD manager to identify best practices and areas of opportunity • Ensure client data, including personal, credit card and medical information is protected Current Client Communication • Listen to clients' needs and communicate with empathy and understanding about their use of CSI cryogenic services • Be able to address client inquiries regarding their status in the fertility preservation process • Respond to client inquiries about their storage account, including but not limited to account status, payment details, invoice amounts, renewal periods, and inventory levels • Assist clients with end-of-storage options, including CSI's transport services and the end-of-storage consent process Data Management • Accurately input data into software systems to support downstream processes • Collect and organize data from various sources for system input • Become familiar with the systems in use to identify and report any issues with data feeds or inputted information Travel Requirements: Less than 5% Qualifications Qualifications: Knowledge, Skills, and Abilities: • Proficiency in using CRM software and billing systems, Microsoft Excel, MS Office, and other relevant tools • Results oriented mindset – exhibits a strong drive to surpass performance targets while assisting clients in a friendly and understanding manner • Adaptability – responds and adapts own behavior to suit the situation, knowing the end-goal is helping the client with their need in the best way possible • Relationship Management – ability to initiate and grow mutually beneficial relationships both within CSI and with clients • Attention to detail – Checks information to eliminate or reduce errors, detects inconsistencies and mistakes in data to reduce downstream effects of entry errors • Influence and Negotiation – ‘Sells’ products and services (and arguments and concepts that support them) by tailoring benefits to prospective clients • Strong oral & written communication skills – Listens, responds to prompts, summarizes and structures communication logically • Clear, articulate and grammatically sound speech and professional phone manner • Ability to interpret data from several sources for accurate entry into CRM/ERP systems • Skilled in deescalating upset clients by addressing their concerns and finding a mutually beneficial solution • Ability to follow standard operating procedures and protocols • Capable of working independently as well as collaboratively within a team • Flexibility and ability to handle multiple tasks simultaneously Work Environment: • Monday through Friday, standard business hours, with flexibility for extended hours for work demand • Fast paced • Client Oriented • Robust sales pipeline Experience: • 1-3+ years inside sales or customer service experience within a healthcare environment • Direct client interaction with patients seeking healthcare services • Microsoft Office ability with strong Excel skills • 1+ years cryogenic account management (preferred) • 1+ years in the fertility field (preferred) Education: • Associate or bachelor’s degree (preferred) As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team. To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $60,000 - $68,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.