Convoso

Manage and grow partner relationships to drive business development and pipeline generation. | Requires 5+ years in SaaS partnerships with Salesforce AppExchange experience and strong business development skills. | Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. The Job: At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That's where you come in. That''s where you come in. The Partner Manager is primarily responsible for nurturing and expanding relationships with existing partners. Your role involves more than just maintaining status quo; it''s about elevating partnerships to new heights through strategic planning and exceptional engagement. Additional responsibilities include coordinating joint initiatives, following up on engagement metrics, and ensuring that our partners are fully supported and satisfied with extraordinary customer service throughout the lifecycle of their engagement with Convoso. Stepping into this very challenging role will mean stepping into a dynamic environment. There'll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. What You''ll Be Doing: • Own the Salesforce partnership end-to-end: Develop and execute GTM strategy on AppExchange, establish co-sell motions, drive influenced and sourced pipeline, and position Convoso as a preferred partner in the Salesforce ecosystem. • Manage and grow a portfolio of technology partners: Identify, onboard, enable, and expand relationships that drive integrations, co-marketing, joint opportunities, and mutual value. • Scale the customer referral program in close collaboration with the Customer Success team: Proactively identify referral opportunities, nurture relationships, track performance, and optimize for pipeline contribution. • Drive business development through partner channels: Generate net new opportunities, facilitate warm introductions, support Account Executives on partner-connected deals, and help manage the strategic partner-sourced pipeline in SFDC. • Lead partner onboarding, training, and ongoing enablement: Ensure partners deeply understand Convoso's value proposition, competitive advantages, and how to effectively position and sell our solutions. Continuously master the product and evolving competitive landscape. • Monitor, report on, and optimize key performance indicators (KPIs): Track partner engagement, satisfaction (e.g., NPS), sourced/influenced pipeline and revenue, referral volume/conversion, co-sell activity, and other success metrics. Provide regular insights and recommendations to leadership. • Serve as the primary bridge between partners and Convoso internal teams (Sales, Marketing, Product, Support, CS): Gather and synthesize partner feedback to influence product roadmap and improve partner experience. • Proactively identify and resolve partner challenges to maintain high satisfaction and trust. Build genuine advisory relationships. • Collaborate cross-functionally to identify new growth opportunities, create seamless partner journeys, and align partnership activities with company goals. • Conduct market and competitive research to identify expansion opportunities within the partner ecosystem and refine ideal partner profiles. • Support broader Partnerships team initiatives and, over time, help mentor or operationalize processes as the function scales. Who You Are: • 5+ years of experience in SaaS partnerships, strategic alliances management, channel/partner development, or business development roles with a strong partnership component. • Direct hands-on experience with Salesforce AppExchange, ISV partnerships, or co-sell motions with major platforms is strongly preferred. • Experience in contact center software, lead generation/dialer technology, sales engagement, or related B2B SaaS verticals is highly valued. • Proven track record of driving pipeline generation, influenced revenue, or measurable business results through partner channels. • Strong relationship-building, negotiation, presentation, and executive communication skills. Comfortable running demos and articulating ROI. • Data-driven mindset with proficiency in CRM tools (Salesforce/SFDC), reporting, analytics, and partner performance tracking. • Entrepreneurial, self-starter mentality with the ability to thrive in a fast-paced startup environment with high autonomy and competing priorities. • Excellent project management, cross-functional collaboration, and stakeholder management skills. Work perks worth the hype: • Competitive compensation package • Stock options • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability • Affordable Vision plan and optional FSA • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave • Your birthday off • 401k program with generous company match • No cost Employee Assistance Program and Travel Assistance • Monthly Gym membership reimbursement • Monthly credits toward food & beverage • Company Outings • On and offsite team building events • Paid training for departments • Apple laptop (most roles) • And a team of highly experienced and kind colleagues! HQ Office: • Casual office environment & dress • Daily catered lunches • Fully stocked kitchen (Dietary restriction-friendly) • Happy Hours • Monthly Massages • On-site Car Wash • Free Parking Compensation: The Base Pay for this position is: $100,000 to $105,000. The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company''s compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/. Skills: Alliance/Partner Management, Apple, Artificial Intelligence (AI), Benchmarking, Business Development, Business-to-Business (B2B), Call Center Software, Call Centers, Car Wash, Channel Management, Channel Strategies, Communication Skills, Competitive Research, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Diversity, Ecosystems, Entrepreneurship, Flexible Spending Accounts, Food and Beverage Industry, Geography, Independent Software Vendor (ISV), Inside Sales, Laptop PC, Lead Generation, Leadership, Life Insurance, Market Research, Marketing, Mentoring, Metrics, Multitasking, Negotiation Skills, Onboarding, Operations Processes, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Product Demonstration, Product Planning, Product Support, Project/Program Management, Referenceable Customers, Regulatory Compliance, Reimbursement, Return on Investment (ROI), Sales, Sales Management, Sales Prospecting, Salesforce.com, Software as a Service (SaaS), Solution Sales, Startup, Strategic Planning, Team Building, Team Lead/Manager, Team Player, Technology Sales, Time Management, Vision Plan About the Company: Convoso

Lead strategy for voice services and messaging portfolios ensuring regulatory compliance and innovation. | 5-10 years product management experience in telecommunications and CCaaS with expert VoIP and regulatory knowledge. | Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. The Job: We're seeking an experienced Senior Product Manager to lead our voice services and messaging portfolio. In this role, you'll drive the vision and strategy for our telecommunications based services, including DIDs (Direct Inward Dialing), Toll-Free Numbers, and International Numbering systems. As we enter the new era of Voice Communications (VCON), you'll spearhead innovation while ensuring our solutions remain customer-centric and aligned with market demands. This is an opportunity to join a dynamic, high-growth technology organization and shape the future of our telecommunications capabilities. Responsibilities summary: Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation Spearhead the development and implementation of our Caller ID reputation management system Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership Establish disciples to monitor call flow and call quality metrics to identify potential areas for improvement Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions Who You Are: 5-10 years of product management experience, with substantial focus on telecommunications products 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms Advanced or expert knowledge of telecommunications infrastructure, including: DID management systems and processes Carrier Operations experience (sales or purchasing) Call quality monitoring, metrics and optimization VoIP protocols and technologies (SIP, RTP, QoS, and encryption) Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc. Security measures for VoIP systems, including encryption, authentication, and access control Number porting and provisioning Caller ID reputation management Comprehensive understanding of telecommunications regulations and compliance requirements Proven success in driving product strategy and execution in fast-paced technology environments Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions Exceptional communication skills and ability to influence cross-functional stakeholders Bachelor's degree in relevant field; technical degree preferred, MBA is a plus. Work Perks Worth The Hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours On-site Car Wash Free Parking Compensation: The base salary range is: $155,000 - $180,000 The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match. Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.