Convoso

Lead architecture, development, and team management for scalable SaaS platform features with a focus on quality and delivery. | 6+ years Python or PHP MVC framework experience, 5+ years enterprise SaaS development, strong database and OOP skills, Agile experience, and some front-end JS framework knowledge. | Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. The Job: You will be instrumental in working closely with our leadership team to architect, develop, and implement secure, scalable, and critical business solutions. Responsibilities summary: Technical Leadership & Architecture: Take full technical ownership of projects by collaborating with departmental heads, managers, and stakeholders to understand project goals. Design and document High-level Architecture, gaining consensus from Architects, the development team, and product management. Based on the architecture, define technical requirements and create necessary development tickets. Design, implement, and evaluate algorithms and database queries to ensure the scalability and stability of our SaaS Platform. Create and maintain essential design documents, including Process and Sequence Diagrams. Development & Quality Assurance: Develop and implement new features and optimize existing ones for maximum performance, ensuring alignment with business needs. Write clean, secure, reliable, maintainable, and testable code with a robust design and build effective data models. Respond professionally and promptly to bug reports and provide essential support for production issues. Code reviews, and Continuous Integration to deliver high-quality software and rapidly address bugs. Consistently document code (procedural, modular, and database levels) by listing descriptions, special instructions, and database changes. Team & Project Management: Collaborate with Product / Engineering Leads on team assignments and support the onboarding and training of new team members. Establish and communicate clear expectations and goals for project team members. Ensure frequent communication with the team and stakeholders, providing progress updates and amending tasks as needed. Proactively address and resolve team priorities and blockers efficiently by fostering a collaborative environment, scheduling necessary meetings, and offering support to close skill gaps. Foster strong collaboration among team members, follow up on tasks, and organize team meetings when required. Deliver quality features on time and within budget, executing against project plans and delivery commitments. Ensure the correct and continuous operation of the services your team owns. Who You Are: Core Experience: 6+ years of experience with Python (Django, Flask) or PHP (Symfony, Zend, Laravel) MVC frameworks. 5+ years of experience designing and building large-scale enterprise web/SaaS applications. 4+ years of experience with MySQL or other relational databases, including the ability to handle complex raw SQL queries for large datasets. Extensive experience with Object-Oriented Programming (OOP) concepts and design patterns. Deep understanding and experience with clean coding principles, code refactoring, code review practices, and creating automated unit tests. Experience in both architecture and implementation-level software design. Knowledge and experience in the design and development of relational databases. Technical Stack: Optional Experience with front-end Javascript frameworks (Angular, React, or Vue.js). Experience with Unit/Functional testing. Knowledge of microservices and Service-Oriented Architecture (SOA) implementations. Process & Methodology: 3+ years of experience working within an Agile framework. Experience navigating complex development environments, translating abstract concepts into detailed software deliverables. Soft Skills & Other: Ability to effectively communicate across the team and different departments. Ability to prioritize business needs. Proven ability to develop software solutions that meet requirements focusing on quality and timeline. Work Perks Worth The Hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours Monthly Massages On-site Car Wash Free Parking Compensation: The base salary range is: $175,000 - $185,000 The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match. Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

Lead the strategic vision and execution of Convoso’s core platform products, collaborating cross-functionally to drive growth and customer satisfaction. | 5-10 years product management in B2B SaaS, 5+ years software engineering experience, expertise in API platforms, agile methodologies, and strong technical collaboration skills. | Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. Candidates in the PST time zone preferred. The Job: We are seeking a Platform Product Manager to be directly responsible for the success of Convoso's core platform products, act as the voice of the market and the customer, and identify opportunities to evolve Convoso's product offering to solve better real-world challenges, increasing customer satisfaction, and driving growth and profitability. You will work cross-functionally across development, DevOps, engineering leadership, and customer-facing teams to make our platform future-proof. Act as the voice of the market and the customer, collaborating closely with Product leadership on feature prioritization, and the product roadmap that increases customer satisfaction and drives growth and profitability. You will have a keen sense of technical acumen in order to envision the evolution of the Convoso platform that will enable and accelerate the integration into partner ecosystems in order to scale and expand. Ability to communicate easily and effortlessly with engineering teams on ideation, conceptualization, execution, testing, and improvement of the core platform is a must. What You'll Be Doing: Vision & Strategy: Lead the strategic vision for the evolution of Convoso’s core platform along with the expansion into partner ecosystems via an API driven roadmap. Stakeholder Management: Develop strong relationships with internal teams (Engineering, Partnerships, DevOps) and external stakeholders (customers, partners). Cross-Functional Leadership: Collaborate with teams to deliver scalable technical solutions, ensuring client stability and reliability. API Expertise: Serve as the expert on our API Partner Platform, advocating for industry best practices and scaling via integrations. Simplification of Complexity: Translate complex technical requirements into clear product features delivering specific business and customer values for diverse audiences. Customer Advocacy: Represent customer needs to ensure user-friendly API Platform features. Product Roadmap & Execution: Define and prioritize the technical product roadmap based on market needs, customer feedback, and business value. Who You Are: Educational Background: Bachelor’s degree in Computer Science or a related field, or equivalent practical experience in software engineering. Product Management Experience: 5 - 10 years in product management, focusing on modern B2B SaaS solutions, preferably in CCaaS, Lead Generation, or Customer Experience (CX) industries. Technical Experience: 5+ years of experience in a software engineering or development role, ideally within CCaaS, UCaaS, or other CX platforms with a dialer component. Platform Proficiency: Experience building and evolving core platforms and API integrations is required; familiarity with Call Tracking/Routing Platforms and real-time Revenue Execution Platforms is preferred. Collaboration Skills: Proven ability to engage directly with architects and engineers to ensure that solutions meet both business needs and technical specifications. Agile Methodologies Expertise: Deep understanding and proven experience with agile development methodologies, including Scrum and Kanban. Customer-Centric Approach: Strong focus on customer needs, with a track record of successful interactions and relationship building. Problem-Solving Mindset: A passion for resourceful and innovative problem-solving, with a holistic approach that considers the end-to-end user experience and overall functionality. Cross-Functional Collaboration: Proven ability to foster constructive and collaborative relationships with engineers, product designers, and company executives. Multitasking Abilities: Capability to manage and prioritize multiple competing tasks in a fast-paced environment. Work Perks Worth The Hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours Monthly Massages On-site Car Wash Free Parking Compensation: The base salary range is: $145,000 - 160,000. The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match. Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.