Convergint

Manage and develop customer account programs, foster relationships, and implement strategic solutions for Data Center clients. | Requires 10+ years in Data Center Projects and Electronic Security, with a Bachelor's degree, and experience in hyperscale projects. | Job Description: • Develop, implement, and manage the account program successfully for designated Data Center customers. • Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements. • Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization. • Implement the program, sharing customer vision and expectations for internal alignment. • Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work. • Supports Strategic Account Manager to introduce additional Convergint offerings. • Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers. • Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies • Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations. • Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner. • Create meaningful and constructive relationships with all vendor technical teams. • Create and maintain the customer playbook. • Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value proposition. • Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and Beliefs. • Serves as SME to specific customers’ technical standards and procedures. • Maintain internal share point site for internal colleague support and training. • Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UK. • Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.). • Leads and coordinates product introductions, and updates. • Remain engaged on new and up and coming technologies. • Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects. • 25% to 50% travel in average. • Performs other duties and responsibilities as requested or required. Requirements: • Education: Bachelor’s degree • Minimum Experience: 5 Year Data Center Hyperscale Projects Electronic Security Experience • 10 Year Data Center Projects Electronic Security Experience Benefits: • 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave

Lead regional operations to ensure consistent execution, operational standards, continuous improvement, talent development, and quality assurance across projects. | 7-10 years leadership in operations/project execution in security, fire, life safety, or technology integration industries with strong financial and communication skills. | The National Operations Regional Manager is responsible for driving operational consistency, execution quality, and continuous improvement across their assigned region. This role works in close partnership with Regional Vice Presidents (RVPs) to align strategic goals with frontline delivery, enabling scalable, profitable, and customer-focused operations. Key Responsibilities 1. Execution Leadership • Lead oversight of large-scale and high-profile job reviews (>$1M or elevated customer risk). • Ensure consistent backlog review cadence, prioritized by job size and customer impact. • Partner with local leadership to ensure clear project delivery plans are in place to meet scope, timeline, and customer expectations. • Support delivery teams in achieving operational KPIs (Slip, NCO, DSO). 2. Operational Standards & Process Discipline • Ensure adherence to core Convergint processes, including large-job reviews, backlog management, and subcontractor procurement protocols. • Drive accountability and governance in fundamental execution activities. 3. Continuous Improvement & Business Planning • Collaborate with local operations leaders to develop and maintain Operational Excellence business plans. • Facilitate ongoing improvements in execution, financial performance, and customer satisfaction. 4. Talent Development & Training • Support succession planning and development for CTC Operations Managers, Supervisors, PCAs, and FPMs. • Design and deliver training programs that enhance leadership capability and front-line readiness. 5. Quality Assurance & Flex Support • Establish and oversee a regional flex team composed of high-performing individuals who can support critical project delivery needs across the region. • Provide project-level support and oversight to ensure quality, scope adherence, and on-time delivery. 6. One Team Mentality • Actively promote collaboration between Sales, Operations, and Service teams. • Foster a unified "One Convergint" culture through shared ownership and aligned priorities. Qualifications • Minimum 7-10 years of leadership experience in operations or project execution within the security, fire, life safety, or technology integration industries. • Proven ability to lead cross-functional teams and drive measurable results in complex environments. • Strong financial acumen and experience managing backlog, margin, Slip, risk, and labor utilization. • Excellent communication and influence skills with the ability to partner at all organizational levels. • Familiarity with Convergint systems, tools, and field execution models preferred. Why This Role Matters As Convergint continues to grow, the National Operations Regional Manager plays a pivotal role in ensuring what's promised gets delivered-on time, on budget, and at scale-while continuously improving execution discipline, operational effectiveness, and customer experience. The expected salary range for this position is between $140,000-200,000, depending on experience. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. This posting is expected to remain open until 10/17/25. #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Install, program, test, certify, and train customers on security and fire alarm systems while supporting multiple projects and ensuring customer satisfaction. | 3-5 years relevant field service experience with solid technical skills in security systems, programming, troubleshooting, and ability to travel locally. | Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Project Specialist to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do with “Our Training and Your Experience” • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. • Installs, programs, test, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels. • Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. • Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems. • Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service. • Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. • May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. • Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.. • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. • Works closely with the Project Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction. • Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. • Performs other duties and responsibilities as requested or required. What You’ll Need • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. • Solid technical skills and experience fire alarm systems, and/or electronic security systems. • Solid programming skills and proven ability to troubleshoot problems and look for solutions • To be a self-starter and work well with minimal supervision. • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.). • Strong verbal, written and interpersonal communication skills. • Solid organizational skills and the ability to handle multiple projects simultaneously. • Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications. • A valid driver’s license with a clean driving record. • Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required. Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: • 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave Requirements Education: High School/GED or equivalent experience Minimum Experience: 3-5 years relevant Preferred Experience: (but not required): • Relevant field service • Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, Milestone, AXIS, DMP, Honeywell Pro-Watch, March Networks, Hanwha, Verkada, etc.... Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Manage and grow strategic accounts by building relationships with senior executives, developing account plans, influencing customer security strategies, and collaborating cross-functionally to drive customer satisfaction and sales growth. | Experience managing and growing strategic accounts in data center or security technologies, strong presentation and proposal skills, ability to retain and grow accounts, and leadership and collaboration capabilities. | Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Strategic Account Manager to join our amazing culture. As a Strategic Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Strategic Account Manager. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you'll do with "Our Training and Your Experience" • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. • Meets or exceeds sales targets for designated customer/s as results. • Plan for, build, and maintain effective relationships with senior executives, key decision makers, influencers, and technical experts across the client organization. • Develop and strengthen business relationships with the client's organization. • Gains clear understanding of customer environments and builds client solutions in which Convergint can enhance and optimize client outcomes. • Assigns priorities to business opportunities and helps create account plans and sales strategies under direction of Sr. management. • Exerts strong influence on the customer's datacenter security strategy and purchasing decisions. • Works directly and cross-functionally to drive high customer satisfaction among designated accounts. • Develops new ideas for expanding business relationships in evolving customer environments. • Ability to work inter-departmentally for deal shaping and creative solutions. • Adheres to all company policies, procedures, and business ethics codes and ensures that they are communicated and implemented within the account team. • Be a team player, also a team leader, to work closely with the GCDC team, account team(s), CTCs, and other Strategic Initiatives teams across all regions to deliver the highest level of customer satisfaction and upsell Convergint's value proposition. • Support the development of GCDC vertical effort and advocate and promote the vertical vision, strategy, and the team. • Practice, promote and advocate for Convergint's Values & Beliefs. • Performs other duties and responsibilities as requested or required. What You'll Need • Experience managing and growing strategic accounts in data center, security and/or related technologies/services. • Adept at creating customer and internal presentations. • Skilled at proposal creation • Proven ability to retain and grow existing accounts while optimizing account outcomes. • Be a collaborator and a team leader. • Support the development of GCDC vertical efforts and advocate and promote the vertical vision, strategy, and team. • Practice, promote and advocate for Convergint's Values & Beliefs. Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: • 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable0 • Paid parental leave Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. This posting is expected to remain open until 9/26/25 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.