Convergint

Respond to service calls, troubleshoot and repair electronic security systems, and perform maintenance and small project installations. | High school diploma or equivalent with 0-3 years experience in servicing and programming video, alarm, and access control systems. | Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Electronic Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Electronic Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Electronic Security Service Technician. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What You’ll Do • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. • Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. • Respond to routine and some non-routine customer service calls, scheduled maintenance calls; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. • Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. • Identifies and resolves problems for many types of service calls. Analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. • Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. • Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. • Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. • Responsible for primarily performing preventative maintenance for installed systems that are typically less complex. • Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. • Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects. • Performs other duties and responsibilities as requested or required. What You’ll Need • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. • Solid technical skills and/or experience related to electronic security systems. • Some programming skills and proven ability to troubleshoot problems and look for solutions. • Must be a self-starter and work well with direct supervision. • A valid driver’s license with a clean driving record. • Ability to travel locally to jobsites on a regular basis. Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: • 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave Requirements Education: High School/GED or equivalent experience Minimum Experience: 0-3 years servicing, integrating, and programming video, alarm and access control systems. Avigilon experience a plus but not required. Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Install, program, maintain security systems and provide customer support and training. | Minimum 2 years field experience in electronic security or related systems with high school diploma and strong technical and communication skills. | Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned. You will deliver projects effectively and within budgeted cost and time schedules. This role acts as a key interface for technical support with the customer and maximizes customer satisfaction. As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.   Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Technical Support Specialist.   Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.   What you’ll do with “Our Training and Your Experience” * Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. * Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment.  Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.  * Reads blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. * Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. * Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.  Writes a variety of non-routine programs for systems. * Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work. * Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. * Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc. * Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. * Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction. * Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. * Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service. * Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. * Keeps up to date and informed on all company policies. * Performs other duties and responsibilities as requested or required.   What You’ll Need * Strong customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted * Solid technical skills and experience related to electronic security systems * Solid programming skills and proven ability to troubleshoot problems and look for solutions * Must be a self-starter and work well without direct supervision * Strong verbal, written and interpersonal communication skills * Solid organizational skills and the ability to handle multiple projects simultaneously * Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications * Good skills with Spreadsheets and Data management * Good networking skills * Working knowledge of physical security and door Hardware * Understanding of relay and relay logic   Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: * 10 Company Holidays and Paid Time Off starting at 13 days annually * Fun & Laughter Day Off * Medical, Dental & Vision Plan * Life insurance & Disability Plan * Wellness Program * 401K Matching Plan * Colleague Assistance Program * Tuition reimbursement * Competitive salary and compensation plan * Vehicle reimbursement plan or company vehicle * Corporate Social Responsibility Day * Cell phone reimbursement (if applicable) * Paid parental leave   Requirements: Education: High School/GED or equivalent experience Minimum Experience: 2+ years of previous, related field experience. Preferred Experience: (but not required):   * Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation     Convergint is an Equal Opportunity Employer. Visit our Convergint careers site [https://www.convergint.com/careers/career-opportunities/] to learn more about the company and the exciting opportunities available.   Compensation Range: $20 - $28 per hour. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. This posting is expected to remain open until 8/21/2026 #LI-Remote

Design and develop scalable integrations and robust APIs for secure data flows between physical security devices and cloud services. | Requires 8+ years of production-level software engineering with expertise in .NET, Windows Server, IoT ecosystems, networking, and event-driven architectures. | WHY JOIN US? We're building something exciting from the ground up—an opportunity to make a lasting impact in the physical security industry alongside a lean, driven team. You'll be joining the Tech-enabled Services team, the group driving our company’s transformation into digital security integration. We’re building software products that solve the toughest challenges for our customers, partners, and vendors—creating meaningful, scalable solutions. We’re excited because: * We’re tackling urgent, complex industry challenges. * We have what it takes to make it happen, including organizational support and an exceptional team. It’s all up to us. If you're proactive, take ownership, and thrive on solving meaningful problems, we want to hear from you! THE ROLE WHAT YOU’LL DO * Design and develop scalable integrations between physical security devices and cloud services. * Build and maintain robust APIs to enable seamless platform communication. * Collaborate with cross-functional teams to ensure secure, reliable, and efficient data flows. * Define integration strategies, identify gaps, and develop future-ready solutions. * Write clean, well-documented code and participate in peer code reviews. WHAT WE’RE LOOKING FOR * A strong technical background, including 8+ years of experience designing and shipping production-level software with meaningful impact. * Strong collaboration skills—software engineering is a team sport. * A bias for action and willingness to take on a variety of tasks. * A keen product mindset with a focus on understanding user needs and solving problems directly. * Experience with physical security devices or IoT ecosystems. * Expertise in .NET, with experience developing for Windows Server environments and building deployment tools, or a strong commitment to mastering them. * Solid understanding of networking fundamentals (IP, MAC) and debugging integration challenges. * Hands-on experience with event-driven architectures and push-based communication systems. NICE TO HAVE * Proficiency in designing RESTful APIs, with a keen focus on user experience, ergonomics, and integration best practices. * Familiarity with Ruby on Rails and experience designing scalable web services. REMOTE WORK AT CONVERGINT TECH This role requires at least four hours of daily overlap with Eastern US time. Only candidates based in the Americas will be considered. We’re a globally distributed team, serving a global company. Remote work isn’t an afterthought—it’s how we operate. We look for grown-ups who manage their time and commitments. Work-life balance matters here; life sometimes sneaks into work, and work might spill into life. It’s part of the deal when the stakes are high. We value autonomy and excellent communication—being proactive, independent, and driven are key to thriving in our environment. There’s some occasional travel, but day-to-day, we prioritize async collaboration. COMPENSATION AND BENEFITS We foster a supportive, inclusive environment where individuals of different backgrounds can thrive. Our comprehensive benefits and compensation packages vary by location. For example, some of the benefits we offer in the US include: * Medical, dental & vision plans * Life insurance & disability coverage * Wellness programs * 401K matching plan * Fun & Laughter Day Off * Colleague assistance program Ready to build the future of security integrations? Join us. WHY JOIN US? We're building something exciting from the ground up—an opportunity to make a lasting impact in the physical security industry alongside a lean, driven team. You'll be joining the Tech-enabled Services team, the group driving our company’s transformation into digital security integration. We’re building software products that solve the toughest challenges for our customers, partners, and vendors—creating meaningful, scalable solutions. We’re excited because: * We’re tackling urgent, complex industry challenges. * We have what it takes to make it happen, including organizational support and an exceptional team. It’s all up to us. If you're proactive, take ownership, and thrive on solving meaningful problems, we want to hear from you! Convergint is an Equal Opportunity Employer. Visit our Convergint careers site [https://www.convergint.com/careers/career-opportunities/] to learn more about the company and the exciting opportunities available.   As part of our commitment to being our customers’ best service provider, Convergint is committed to protecting the privacy of those who visit our websites and with whom we do business. We understand the importance of keeping your information secure. By continuing, you agree with the storage and handling of your data in accordance with Convergint's Privacy Policy. [https://www.convergint.com/wp-content/uploads/2023/01/Convergint-Technologies-Colleague-Data-Protection-Notice-12.2022.pdf]