Converge Technology Solutions

Lead pre-sales cybersecurity engagements and architect security solutions to drive sales growth. | 8+ years in cybersecurity architecture or advisory roles with strong communication and scoping skills. | Position Title: Senior Sales Specialist/Principal Architect/Field CISO - Cybersecurity Position Location: Remote in Seattle, WA, San Francisco Bay Area/Northern CA, or Los Angeles/Southern CA to cover the West Coast of the US Job Summary: The Cybersecurity Sr. Sales Specialist is a senior, field-facing cybersecurity leader responsible for driving OEM sales and services-led growth, accelerating deal velocity, and owning complex cybersecurity engagements across assigned enterprise accounts. This role partners closely with Account Executives to lead discovery, architect solutions, scope advisory and implementation services, and guide opportunities from first conversation through close and delivery alignment. This is not a post-sales delivery role and not a transactional overlay. It is a strategic, outcomes-driven position focused on turning customer security challenges into executable roadmaps, scoped services, and platform expansion while owning the Cybersecurity relationships in assigned accounts. Essential Functions: Lead pre-sales cybersecurity engagements across assigned enterprise accounts, aligning solutions to customer risk, business objectives, and security outcomes. Serve as a primary technical and advisory liaison for customers during the sales cycle, leading discovery, understanding requirements, and guiding solution strategy. Partner closely with Account Executives and the Practice to design, position, and propose cybersecurity solutions that drive services-led growth and platform expansion. Architect end-to-end cybersecurity solutions and author Statements of Work (advisory, assessment, and implementation) that clearly define scope, outcomes, and success criteria. Maintain momentum throughout the sales process by accelerating time from discovery to proposal and removing friction between sales, technical, and delivery teams. Participate in project kickoffs and remain engaged post-sale to ensure alignment between proposed solutions and delivery execution. Maintain a strong working knowledge of cybersecurity technologies, architecture, and industry trends, applying insights to customer use cases and recommendations. Support sales efforts through technical presentations, executive briefings, solution walkthroughs, and proof-of-concept engagements as required. Collaborate with internal engineering, delivery, and partner teams to ensure proposed solutions align with organizational capabilities and customer expectations. Build and maintain trusted relationships with customer stakeholders, including security and IT leadership, to support long-term account growth. Accurately track opportunities, pipeline influence, and activities within CRM systems and support forecasting and reporting requirements. Success Measures Influenced product and services revenue aligned to annual targets Consistent services attach and advisory engagement adoption Strong win rates on architected opportunities Timely progression from discovery to scoped solutions Positive feedback from Account Executives and customers Required Skills/Abilities/Competencies Deep technical expertise in cybersecurity solutions, architecture, and advisory-led engagements. Proven experience supporting pre-sales, consulting, or technical advisory roles within a VAR, SI, or services-focused organization. Strong ability to lead customer discovery and translate complex security requirements into clear, actionable solutions and scoped services. Excellent verbal and written communication skills, with the ability to present to both technical and executive audiences. Demonstrated ability to build trusted customer and seller relationships and operate effectively in a field-facing role. Strong analytical, problem-solving, and critical-thinking skills, with a focus on outcomes and execution. Experience developing proposals, technical documentation, solution designs, and Statements of Work. High level of organization, accountability, and attention to detail, with the ability to manage multiple opportunities concurrently. Ability to prioritize work effectively in a fast-paced, deadline-driven environment. Ethical judgment, professionalism, and sound decision-making in all customer and internal interactions. Education and Experience: 8+ years of experience in cybersecurity, security architecture, or technical advisory roles Experience supporting enterprise or commercial accounts in a pre-sales or consulting capacity Strong understanding of modern cybersecurity platforms and architectures Proven ability to scope services and communicate technical solutions to executive audiences Experience working within a VAR, SI, or consulting organization preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Travel, as required to support customer and business needs. Field-based role supporting assigned accounts. Must be able to lift up to 15 pounds at times.

Design, deploy, and automate VMware Cloud Foundation environments focusing on lifecycle operations and scalable workflows. | Bachelor's degree, 10+ years data center experience, VMware certifications (VCP, VCAP, or VCDX) required. | Position Title: Senior Consultant_VMware Cloud Foundation Automation Engineer Position Location: Remote in the Contiguous United States - must be able to travel up to 25% Job Summary: The VMware Cloud Foundation Automation Engineer is responsible for the design, deployment, automation, and validation of VMware Cloud Foundation environments, with a strong emphasis on VCF Automation and lifecycle operations. This role is hands on and delivery oriented, supporting greenfield and brownfield deployments, customer integration, and operational enablement across management and workload domains. Essential Functions: Deploy and configure VMware Cloud Foundation management and workload domains, including a focus on VCF Operations. Design and implement VCF automation workflows to enable repeatable and scalable deployments. Leading technical sessions on innovative data center solutions to improve operational efficiency. Organizing dynamic sales and training sessions on cutting-edge data center technologies. Building strong relationships with Pellera's enterprise solution partners to drive collaboration. Attaining sales and technical certifications to enhance expertise in data center solutions. Staying updated on technical challenges and trends for strategic insights. Supporting clients in their digital transformation with audit, architecture, consulting, implementation, and training. Identifying and validating cloud solution opportunities that integrate with existing systems. Assessing cloud solutions for functionality, service availability, and performance. Evaluating hybrid platform solutions to find the best organizational fit. Ensuring technical feasibility for smooth integration, data exchange, and migration processes. Participate in the development and integration of new and emerging technology solutions and partnerships; with a focus of growing Pellera Technologies. Participate in customer facing meetings to determine business and technical requirements that will be used in developing VMware VCF. Building strong relationships with Pellera's enterprise solution partners to drive collaboration. Required Skills/Abilities/Competencies: VMware skills such as virtualization of servers, storage, and networks; operations management; orchestration and automation; virtual desktop infrastructure and cloud foundation. Subject matter expertise in VMware Cloud Foundation (VCF) and core data center technologies, with a focus on Automation. Expert-level proficiency in the design and operation of the complete VMware Cloud Foundation (VCF) stack, including vSphere, Automation, vSAN, and NSX architectures, as well as working knowledge of other major virtualization platforms. Ability to design and provide architecture on Software Defined Infrastructure. General knowledge of Containers and Native Cloud Services. Ethical and Critical Thinking. Excellent sales and customer service skills, time management skills and the ability to meet deadlines, showing excellent organizational skills and attention to detail. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Proficiency in infrastructure automation, scripting languages (e.g., Python, PowerShell), and configuration management tools (e.g., Terraform, Ansible). Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. Strong communication, interpersonal, and presentation skills, with the ability to interact effectively with clients and internal stakeholders. Education and Experience: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent consulting industry experience. At least 10 years of experience in architecting and implementing data center solutions.. Expert-level proficiency in the design and operation of the complete VMware Cloud Foundation (VCF) stack, including vSphere, vSAN, and NSX-T architectures, as well as working knowledge of other major virtualization platforms such as Microsoft Hyper-V or KVM layers. Subject matter expertise in VMware Cloud Foundation (VCF) Automation At least one of the following certifications: VMware Certified Professional, VCF, VCAP, VCDIX, VMware Knight. Broadcom VMware Knight – highly desired. Physical Requirements: Candidates should be able to travel up to 25% of the time. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Design, implement, and maintain Windows systems and infrastructure including servers, virtualization, and cloud services. | Experience in system administration, infrastructure engineering, scripting, and cloud technologies with strong problem-solving and communication skills. | Position Title: Windows Systems and Infrastructure Engineer Position Location: Virtual in the United States Schedule: 8 hrs. Shifts rotation Job Summary: The Windows Systems and Infrastructure Engineer role plays a crucial role in designing, implementing, and maintaining the Windows systems and infrastructure that underpin our IT operations. Leveraging your expertise in system administration, network architecture, and cloud technologies, you will support the organization's technical infrastructure, ensuring reliability, scalability, and security. Your role will involve collaborating with cross-functional teams to deploy and optimize IT solutions that meet the company's evolving business needs and support its growth objectives. Essential Functions: • Design, implement, and maintain the organization's windows systems and infrastructure, including servers, storage, networks, and virtualization platforms, to meet performance, reliability, and scalability requirements in the cloud and on-premises. • Evaluate emerging technologies, industry trends, and best practices in system administration and infrastructure management, and recommend solutions for enhancing IT capabilities and efficiency. • Deploy and configure physical and virtual servers, storage arrays, networking devices, and other infrastructure components, ensuring proper integration and alignment with business objectives and technical requirements. • Automate infrastructure provisioning, configuration management, and deployment processes using scripting languages, automation tools, and infrastructure-as-code (IaC) techniques to streamline operations and improve efficiency • Perform system administration tasks, including installation, configuration, maintenance • Monitor system performance, capacity, and availability, and implement proactive measures to optimize performance, mitigate risks, and ensure high availability and reliability of systems and services. • Execute and monitor routine backup and restoration processes to safeguard organizational data and support disaster recovery efforts. • Implement security controls, access controls, and encryption mechanisms to protect sensitive data and ensure compliance with industry regulations, company policies, and cybersecurity standards. • Conduct security assessments, vulnerability scans, and penetration tests to identify and • remediate security vulnerabilities and assist in incident response and forensic investigations as needed. • Manage and administer cloud infrastructure services, such as compute instances, storage volumes, virtual networks, and identity and access management policies, across multiple cloud platforms. • Optimize cloud resources, monitor usage and costs, and implement cost-saving measures, such as rightsizing instances, leveraging reserved instances, and implementing tagging strategies. Required Skills/Abilities/Competencies: • Excellent verbal and written communication skills. • Ethical and Critical Thinking. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. • Strong technical skills in server administration, virtualization, networking, PowerShell and cloud technologies. • Knowledge of cybersecurity principles, practices, and technologies, including encryption, access controls, vulnerability management, and security compliance frameworks. Education and Experience: • Bachelor’s degree in computer science, Information Technology, or related field (preferred) or equivalent work experience. • Proven experience in system administration, infrastructure engineering, or related roles, with a focus on designing, implementing, and maintaining complex IT systems and infrastructure. • Experience with infrastructure automation tools, scripting languages and version control systems. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employees hired under this position must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. The Employer retains the right to change or assign other duties to this position at any time with or without notice.

The Customer Support Specialist will provide first-level support for inbound interactions and requests from end users, staff, and patients. They will maintain end-to-end responsibility for support needs, ensuring timely and courteous service. | A high school diploma or equivalent is required, with professional experience in customer service preferred but not mandatory. Candidates should possess excellent communication skills and the ability to troubleshoot Microsoft Office. | Job Summary: This exciting entry-level opportunity is a full-time, hourly position with Pellera Technologies. You will be responsible for the day-to-day support of our Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, you will solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. Please note, the shift for this role is to be determined; Monday - Friday, 8 hour shifts between 10:00am EST and 9:00pm EST or, 10 hour shifts on Monday, Tuesday, Friday & Saturday. We proudly invest in our people and can't wait for you to join our team! Essential Functions: Provides first level support for inbound Interactions and requests from end users, staff and patients. Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service. Participate in and adhere to all standard operating procedures. Assists with the development and improvement of work instructions, procedures, and documentation. Exceptional Attendance is a must. Mentor and assist with training new Customer Support Specialists. Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Make or suggest updates to the Knowledge within the Knowledge Management databases. Other duties as assigned. Required Skills/Abilities/Competencies Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. Technical writing experience Innovative, team-oriented problem solver. Excellent interpersonal and customer service skills. Strong commitment to providing quality service. Excellent organizational, time management and follow through skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Experience troubleshooting Microsoft Office. Ethical and Critical Thinking. Ability to type at least 25 words a minute. Education and Experience: High school diploma or equivalent. Professional experience working in a customer service role preferred but not required. Call Center experience preferred but not required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead design, implementation, and optimization of IBM z/OS mainframe environments including modernization, security, and team leadership. | 12+ years managing IBM z/OS environments with 3+ years in architecture or leadership, IBM zSeries certification preferred, strong mainframe subsystem knowledge, DevOps skills, and a BA/BS degree. | Job Summary: This exciting opportunity is full-time and permanent with Pellera Technologies. The z/OS Mainframe Systems Architect will lead the design, implementation and optimization of IBM mainframe environments. Essential Functions: • Design and implement robust, scalable, and secure IBM z/OS mainframe solutions that are aligned with enterprise-wide modernization goals. • Spearhead strategic modernization initiatives—from legacy transformation to cloud integration—helping to create a seamless, agile, hybrid IT ecosystem. • Define architectural principles, best practices, and governance frameworks to guide the evolution of mainframe environments across the enterprise. • Guide engineering teams, mentor junior staff, and promote a culture of technical excellence, innovation, and collaboration. • Oversee security frameworks, compliance requirements, and disaster recovery strategies for mission-critical workloads. • Evaluate and recommend emerging technologies, tools, and practices • Create comprehensive architecture documentation, roadmaps, and operational procedures that inform stakeholders and guide implementation. Required Skills/Abilities/Competencies • Extensive knowledge of mainframe subsystems such as DB2, CICS, IMS, MQ, and storage solutions (DASD, Tape). • Proficiency with system automation tools • Expertise in performance tuning, resource utilization, and system health monitoring. • Proven capabilities with security frameworks such as RACF or equivalent. • Proficiency in DevOps practices and scripting languages; familiarity with modernization tools (z/OSMF, Zowe, Ansible, Python, Groovy, Yaml). • Strong communication, documentation, and leadership skills, capable of articulating technical concepts to diverse audiences. • Ethical and Critical Thinking • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Education and Experience: • Experience with other open-source tools would be a plus • DevOps/DevSecOps methodologies and best practices • IBM Certified Specialist - IBM zSeries Technical Version 1 and related industry certifications are preferred. • BA or BS or equivalent required. • Minimum 12+ years of hands-on experience managing and optimizing IBM z/OS environments, with at least 3 years in architecture or leadership capacity. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.