Converge Technology Solutions

The Customer Support Specialist will provide first-level support for inbound interactions and requests from end users, staff, and patients. They will maintain end-to-end responsibility for user support needs, ensuring timely and courteous service. | A high school diploma or equivalent is required, with professional experience in customer service preferred but not mandatory. Candidates should possess excellent communication skills and the ability to troubleshoot Microsoft Office. | Job Summary: This exciting remote entry-level opportunity is a full-time, hourly position with Pellera Technologies. You will be responsible for the day-to-day support of our Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, you will solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. *Please note, the shift for this role will be Monday - Friday, 10:30am - 7:00pm EST OR Thursday - Monday, 7:00am - 3:30pm EST. We proudly invest in our people and can't wait for you to join our team! Essential Functions: Provides first level support for inbound Interactions and requests from end users, staff and patients. Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service. Participate in and adhere to all standard operating procedures. Assists with the development and improvement of work instructions, procedures, and documentation. Exceptional Attendance is a must. Mentor and assist with training new Customer Support Specialists. Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Make or suggest updates to the Knowledge within the Knowledge Management databases. Other duties as assigned. Required Skills/Abilities/Competencies Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. Technical writing experience Innovative, team-oriented problem solver. Excellent interpersonal and customer service skills. Strong commitment to providing quality service. Excellent organizational, time management and follow through skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Experience troubleshooting Microsoft Office. Ethical and Critical Thinking. Ability to type at least 25 words a minute. Education and Experience: High school diploma or equivalent. Professional experience working in a customer service role preferred but not required. Call Center experience preferred but not required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead the planning, execution, and optimization of integrated marketing campaigns. Collaborate with sales, solutions, and marketing teams to ensure cohesive and aligned campaigns that drive demand and generate a robust pipeline. | 4+ years of experience in B2B marketing with a focus on campaign management and demand generation is required. Strong project management skills and experience with marketing automation and CRM platforms are essential. | Marketing Solutions Campaign Manager/Specialist About the Role We are seeking a strategic and results-driven Solutions Campaign Manager to lead the planning, execution, and optimization of our integrated marketing campaigns. This role is crucial for driving demand, expanding market awareness, and generating a robust pipeline for our key solutions. You will help bridge the gap of our marketing efforts, orchestrating cross-functional collaboration between our solutions and services teams with our digital marketing team to help deliver impactful, full-funnel campaigns that achieve measurable business outcomes. You will assist in managing the early stages of campaign lifecycles, from strategic development to liaising with content creation to helping with lead follow up as it relates to our solution experts. Your ability to collaborate with sales, solutions, and marketing teams will be essential to ensure our campaigns are cohesive, resonant, and aligned with company-wide goals. The Marketing Solutions Campaign Manager role will work 100% remote. This role will require some travel, (less than 10%), to attend marketing events in region. Key Responsibilities Campaign Strategy & Execution Work in tandem with digital marketing team to develop and execute end-to-end, multi-channel marketing campaigns aligned with key solutions and business objectives. Define campaign goals, messaging frameworks, and target audiences in collaboration with solutions marketing and sales teams. Manage comprehensive campaign calendars and project plans to ensure flawless, on-time execution across all deliverables. Oversee the creation of and assist in deployment of campaign tactics, including email, landing pages, digital advertising, social media, events, and web content, ensuring a cohesive customer journey. Cross-Functional Collaboration Serve as the primary liaison between various marketing functions—including content, digital, paid media, and creative— and our solutions leaders to build and launch integrated campaign plans. Partner closely with Marketing Directors and Solution Vice Presidents to ensure alignment on campaign strategy, facilitate lead follow-up, and gather feedback for continuous improvement. Translate complex solution benefits into compelling marketing messages and narratives for different customer segments. Performance Monitoring & Optimization Own campaign reporting and communication with stakeholders, delivering clear performance summaries, actionable insights, and strategic recommendations. Make data-driven decisions to optimize campaign strategies, channel mix, and budget allocation to maximize impact. What Success Looks Like Integrated marketing campaigns are delivered on time, on budget, and successfully meet or exceed their performance goals. A measurable increase in marketing-generated pipeline and revenue is directly attributed to your campaign initiatives. Cross-functional teams operate with clarity and alignment, working together seamlessly to execute high-impact campaigns. Campaign performance is consistently tracked, and data-driven insights are used to drive continuous improvement and innovation. Qualifications 4+ years of experience in B2B marketing, with a focus on campaign management, demand generation, and/or solution marketing, preferably in a tech or SaaS company. Proven success in managing integrated, multi-channel marketing campaigns that drive measurable results. Strong project management and organizational skills, with a demonstrated ability to manage multiple complex projects and competing priorities. Experience with marketing automation (e.g., Hubspot) and CRM (e.g., Salesforce) platforms. Experience and proficiency in general marketing creative and branding, such as Adobe Creative Cloud. This role should be able to assist in branding existing solutions focused content or collateral. Strong skills in writing and content creation, such as blogs, whitepapers, eBooks, etc. with the ability to take solution-focused jargon and apply it to customer facing language Excellent communication skills, with the ability to articulate campaign strategies and performance to a wide range of stakeholders. This role should be able to "translate" solutions priorities into marking content and customer focused outreach. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Manage and support strategic alliance programs including operations, compliance, communication, and partner integration across North America. | 5+ years experience in partner/channel ecosystem, strong communication and organizational skills, ability to lead meetings and multitask in fast-paced environment. | Position Description This exciting opportunity is a full-time, permanent role with Pellera Technologies. The Programs Specialist is responsible for supporting the development, integration, and management of Strategic Alliances across Pellera, its partners, and distribution channels. The effectiveness of Strategic Alliances is evaluated based on operations, compliance, and communication. The Programs Specialist's duties encompass these categories throughout North America. Operations: • Rebate, MDF, and revenue tracking or reconciliation • Support partner program integration efforts of all eligible partnerships into existing Pellera level partners • Maintain Salesforce as the repository for shared access to pertinent partnership information for all sales and marketing to access • Management of user access and rights of partner portals • Participate or lead the efforts to bring on new partnerships to include program evaluation and review of partnership commitments and requirements. Compliance: • Tracking, Management and Road Mapping of partner level status(s) (certifications, rev attainment, client successes, competencies, etc) • Certifications • Understand certification requirements for all programs Pellera participates • Track expiration dates of certifications and identify replacements in advance • Work with Sales and Technical Sponsors to identify new Programs/Competencies • Work with Director - Alliances/North America on all partnership agreements Communication: • Establish strong relationships with key partner stakeholders • Alliance Repository: Salesforce/Microsoft Teams/OneNote • Partnership Tier and Channel contacts • Partner Programs and Processes • Partner Agreements • Vendor Management System (VMS) • Collaborate with Service Operations, Legal, Governance/Compliance, and Finance to successfully review and onboard new OEM partners, vendors, distributors • Practice Leaders: support initiatives of all technical and sales leaders within our practices • Marketing alignment • Work with Pellera marketing team(s) to support their success with partners • Finance • Support monthly/quarterly efforts to forecast rebates • Support reconciliation of payments • Support banking initiatives Qualifications: • 5+ years experience in the partner or channel ecosystem • Strong verbal and written communication skills with the ability to lead high-profile meetings • Strong organizational skills and ability to multi-task and maintain attention to detail • Comfortable in a fast-paced environment Work Environment • Remote within the United States Total Rewards • We offer a comprehensive total rewards package that includes base salary, quarterly bonus, healthcare benefits, 401k match, PTO/holiday, training/development, promotional opportunity and so much more. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Develop and maintain client relationships, manage sales cycles and pipelines, sell technology solutions, prepare proposals and forecasts, and collaborate with internal teams to meet sales targets. | 3-5 years outside sales experience in technology sales with consultative selling skills, excellent communication and organizational skills, and ability to manage multi-month sales cycles. | Practice: Sales Position Title: Account Executive, IT Sales Position Location: Greater Seattle and/or Portland Regions, working remotely. Reports to: Director or Vice President Job Summary: The Account Executive develops and maintains client relationships, understands client's business environment, strategy and identifies customer business objectives or problems that can be solved with technology. The AE develops a plan to sell technology solutions to the client/prospect and leverages and coordinates all resources for successful sales execution, with assistance from sales leadership. The AE is expected to cross-sell the array of hardware, software, cloud, and professional services our organization offers. This role also requires the necessary sales administrative activities including use of SFDC, forecasts, deal registrations, presentations, proposals/quotes etc. As well as maintaining professional and technical knowledge by attending educational workshops/training and establishing personal networks in professional societies. Essential Functions: • Responsible for all sales activities in assigned accounts and achieves established sales targets annually. • Solution selling of technology-based solutions to solve business and/or solution segment problems. • Promotes and sells Converge' s value proposition and solution offerings (Digital Infrastructure, Digital Workplace, Cybersecurity, Cloud, Advanced Analytics, Application Modernization, Managed and Professional service etc.) to clients and prospects. • Drives client engagements proactively with Solutions Practices and Services teams. • Ability to manage and drive a multi-month sales cycle and multi-million-dollar transactions. • Develops a list of prospective clients for use as sales leads, based on information from own professional network, OEM partners, trade shows, social media websites, business directories, and other sources. • Develops robust ongoing pipeline of business opportunities at a quantifiable three times level of quota expectation. • Establishes and maintains current client and potential client relationships. • Responsible for Client Satisfaction. Identifies and resolves client concerns. • Works with OEM partners to develop a plan to approach prospective clients. • Gains clear understanding of client business requirements. • Educates Clients of full portfolio of solutions. • Prepares presentations, proposals, and sales contracts. • Ability to present solutions to clients, influencers, decision makers and executives. • Provide forecast updates on current opportunities and update CRM on a weekly basis. • Build a territory plan to meet monthly and annual gross profit targets. • Maintain a working knowledge of applicable Federal, State, and Local laws and regulations as well as Converge Compliance Policies to ensure adherence in a manner that reflects honest, ethical, and professional behaviors. • The assigned Inside Sales team will assist in preparing quotes to your end users and the processing of resulting orders. Main activities include vendor follow up, tracking, delivery and expediting through invoicing to ensure a positive customer experience. • Other duties as assigned. Account Executive will support a client book of businesses located in and around the Greater Seattle and Portland areas, allowing for onsite client visits, etc. Account Executive should reside within a commutable distance to downtown Seattle or Portland. Required Skills/Abilities/Competencies • Previous enterprise selling experience with a Value-Added Reseller, Managed Service Provider or Integrator. • Excellent verbal and written communication skills. • Ethical and Critical Thinking • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Education and Experience: • Minimum of 3-5 years demonstrated outside sales experience required. • Basic understanding of consultative, solutions sales process. • Various vendor certifications as necessary. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Customer Support Specialist will provide first-level support for inbound interactions and requests from end users, staff, and patients. They will maintain end-to-end responsibility for support needs, ensuring timely and courteous service. | A high school diploma or equivalent is required, with professional experience in customer service preferred but not mandatory. Candidates should possess excellent communication skills and the ability to troubleshoot Microsoft Office. | Job Summary: This exciting entry-level opportunity is a full-time, hourly position with Pellera Technologies. You will be responsible for the day-to-day support of our Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, you will solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. Please note, the shift for this role is to be determined; Monday - Friday, 8 hour shifts between 10:00am EST and 9:00pm EST or, 10 hour shifts on Monday, Tuesday, Friday & Saturday. We proudly invest in our people and can't wait for you to join our team! Essential Functions: Provides first level support for inbound Interactions and requests from end users, staff and patients. Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service. Participate in and adhere to all standard operating procedures. Assists with the development and improvement of work instructions, procedures, and documentation. Exceptional Attendance is a must. Mentor and assist with training new Customer Support Specialists. Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Make or suggest updates to the Knowledge within the Knowledge Management databases. Other duties as assigned. Required Skills/Abilities/Competencies Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. Technical writing experience Innovative, team-oriented problem solver. Excellent interpersonal and customer service skills. Strong commitment to providing quality service. Excellent organizational, time management and follow through skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Experience troubleshooting Microsoft Office. Ethical and Critical Thinking. Ability to type at least 25 words a minute. Education and Experience: High school diploma or equivalent. Professional experience working in a customer service role preferred but not required. Call Center experience preferred but not required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead design, implementation, and optimization of IBM z/OS mainframe environments including modernization, security, and team leadership. | 12+ years managing IBM z/OS environments with 3+ years in architecture or leadership, IBM zSeries certification preferred, strong mainframe subsystem knowledge, DevOps skills, and a BA/BS degree. | Job Summary: This exciting opportunity is full-time and permanent with Pellera Technologies. The z/OS Mainframe Systems Architect will lead the design, implementation and optimization of IBM mainframe environments. Essential Functions: • Design and implement robust, scalable, and secure IBM z/OS mainframe solutions that are aligned with enterprise-wide modernization goals. • Spearhead strategic modernization initiatives—from legacy transformation to cloud integration—helping to create a seamless, agile, hybrid IT ecosystem. • Define architectural principles, best practices, and governance frameworks to guide the evolution of mainframe environments across the enterprise. • Guide engineering teams, mentor junior staff, and promote a culture of technical excellence, innovation, and collaboration. • Oversee security frameworks, compliance requirements, and disaster recovery strategies for mission-critical workloads. • Evaluate and recommend emerging technologies, tools, and practices • Create comprehensive architecture documentation, roadmaps, and operational procedures that inform stakeholders and guide implementation. Required Skills/Abilities/Competencies • Extensive knowledge of mainframe subsystems such as DB2, CICS, IMS, MQ, and storage solutions (DASD, Tape). • Proficiency with system automation tools • Expertise in performance tuning, resource utilization, and system health monitoring. • Proven capabilities with security frameworks such as RACF or equivalent. • Proficiency in DevOps practices and scripting languages; familiarity with modernization tools (z/OSMF, Zowe, Ansible, Python, Groovy, Yaml). • Strong communication, documentation, and leadership skills, capable of articulating technical concepts to diverse audiences. • Ethical and Critical Thinking • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Education and Experience: • Experience with other open-source tools would be a plus • DevOps/DevSecOps methodologies and best practices • IBM Certified Specialist - IBM zSeries Technical Version 1 and related industry certifications are preferred. • BA or BS or equivalent required. • Minimum 12+ years of hands-on experience managing and optimizing IBM z/OS environments, with at least 3 years in architecture or leadership capacity. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.