Continuum Solutions

Lead and oversee daily call center operations, manage team performance, implement process improvements, and collaborate across departments to ensure member satisfaction. | Minimum 3 years supervisory experience in call center operations or customer service leadership with strong leadership, problem-solving, and communication skills. | Job: Ops Manager (Call Center) Function: Customer Service Our mission is simple: to save Texans time and money on electricity. We live this mission every day through our core values: Unbiased Advocacy for our members and one another, Exceptional Service in everything we do, Innovation that challenges the status quo, Inclusivity where every voice matters, and Fun that fuels creativity and connection. We’re looking for a Call Center Operations Manager to join our Houston team. In this role, you’ll lead with vision and heart — inspiring your team, driving results, and fostering collaboration across departments. You’ll balance strategic thinking with hands-on leadership, ensuring smooth day-to-day operations while championing our core values. This position reports directly to the Director of Operations. Supervisory Responsibilities • Lead, coach, and develop team members to meet performance and quality goals. • Conduct regular check-ins, team meetings, and performance evaluations. • Foster a positive, collaborative, and accountable work culture. Key Duties & Responsibilities • Oversee daily call center operations to ensure efficiency and member satisfaction. • Monitor metrics, identify trends, and implement process improvements. • Collaborate with other departments to align operational goals with company objectives. • Serve as an escalation point for complex or sensitive issues. • Ensure policies, procedures, and service standards are consistently followed. Required Skills & Abilities • Strong leadership with the ability to inspire, motivate, and guide a team. • Strategic thinker with excellent problem-solving and decision-making skills. • Exceptional communication and interpersonal abilities. • Skilled in time management, organization, and prioritization. • Ability to adapt quickly to change while maintaining high performance standards. • Proficient with business software and comfortable learning new systems. Key Leadership Competencies • Accountability and ownership for results. • Ability to coach and develop others for success. • Strong relationship-building and collaboration skills. • Conflict resolution with fairness and professionalism. • Continuous improvement mindset. • Commitment to modeling and reinforcing company values. Education & Experience • Minimum 3 years of supervisory or leadership experience. • Proven track record in call center operations, process improvement, or customer service leadership. Physical Requirements • This is primarily an office-based role requiring prolonged periods of sitting and working at a computer. • Regular movement around the office to attend meetings, collaborate with team members, and access files or equipment. • Occasionally lift or carry items up to 15 pounds. Please note that this job description outlines primary duties and responsibilities but is not exhaustive. Your role may evolve and expand as needed, subject to the discretion of your manager.

Lead global IT operations, strategy, infrastructure, project execution, team management, budgeting, and compliance. | 10+ years IT leadership experience with strong networking, cloud, development, and financial systems knowledge plus relevant corporate training. | JOB TITLE: GLOBAL IT DIRECTOR Central Purpose: The Global IT Director is responsible for providing leadership for all IT functions across the company, establishing and maintaining robust IT systems and procedures to ensure optimal support for the company’s services. Initially, this role will oversee the overall development, configuration, and ongoing support of the company’s IT systems, ensuring continuous availability and security. Success in this role requires strong leadership, the ability to build effective relationships with senior management, support functions, and field operations, and clear communication of the company’s vision to internal stakeholders and external regulatory bodies. The incumbent will continuously monitor operations for efficiency improvements, safety targets, and effective control measures. Overall Scope of the Position: · Strategy Development & Implementation o Manage short- to mid-term objectives (6–18 months). o Align operational priorities with overall company goals. o Provide input and recommendations into country business plans. · Revenue Management o May be responsible for budget, revenue, and expense management at the operational, functional, or project level. o Contribute to the annual budget process for the operation or function. · Client Management o Ensure customer expectations are met and exceeded at the project level. · People Management & Supervision o Report to senior management level. o Lead organizational development at the operational or functional level. o Manage people directly and indirectly. o Act as a mentor and/or coach to Level 1 Managers, Supervisors, and high-potential employees. · Autonomy in Decision-Making o Exercise some autonomy in operational decision-making. o Take direction from a Senior Manager. o Make decisions that may impact a region or country. · Problem-Solving Skills & Specific Expertise o Apply advanced depth of knowledge in a particular area of specialization. o Leverage specific technical or professional expertise critical to the country or function’s operations. o Use professional, technical, or operational concepts and principles to achieve objectives in creative and effective ways. Key Responsibilities: Leadership · Provide day-to-day leadership and management of IT operations. · Collaborate with management to develop and implement strategic plans (sales, operational, HSEQ, technical, personnel). · Foster a results-driven, accountable IT culture in both office and field operations. IT Management · Lead IT infrastructure strategy, execution, and management. · Oversee technical projects aligned with company goals, including networks, development, and disaster recovery. · Supervise the IT team and coordinate with management, vendors, and advisors. · Prepare budgets and capital project proposals for senior executives. · Direct hands-on IT development and manage internal/third-party development resources. · Document and implement new business processes in consultation with operations. · Maintain IT processes, procedures, and assurance audits. · Research and recommend new technologies, improve IT processes, and identify market opportunities. · Ensure consistent service delivery and compliance with corporate policies. · Build strong internal client and external vendor relationships. · Support financial report development. · Administer IT department policies and corporate security protocols. · Lead strategic and tactical IT planning, including security, risk management, disaster recovery, and business continuity. HSE · Adhere to all safety policies and procedures. · Enforce compliance with the 10 Life-Saving Rules. · Exercise Stop Work Authority and Right to Refuse Unsafe Work for self and others. Operations · Follow the Code of Conduct, Business Ethics Policy, Foreign Corrupt Practices Act Policy, and all company policies and procedures. Skills & Experience Required Education: Post-secondary degree in a relevant discipline or equivalent combination of field experience and professional development. Experience & Skills · 10+ years’ progressive IT leadership experience (public company experience preferred). · Strong networking and cloud computing knowledge. · General understanding of financial systems and consolidated reporting. · Advanced communication and influence skills. · Proficiency in development environments, programming, and IT project management. · Solid industry understanding in both mature and growth markets. · MS SQL, ETL tools, and integration experience (asset). · Microsoft Great Plains experience (asset). Training & Certification · Basic SAET Training (or as per corporate training matrix) · Code of Business Conduct and Ethics · Anti-Corruption Training · Other required corporate training

Lead IT acquisition and integration projects from due diligence through full system integration, managing scope, schedule, risks, budgets, and team development. | Bachelor's degree or equivalent experience, proven large-scale IT integration and M&A experience, knowledge of Agile and traditional project management, and familiarity with IT infrastructure and tools. | Project Manager – IT Acquisition Integrations Join one of the fastest-growing infrastructure companies in the U.S., focused on improving water, sewer, and industrial systems through innovative technologies. As a Project Manager, you’ll lead IT efforts for both company acquisitions and broader IT integration projects, guiding each phase—from due diligence to full integration of systems and infrastructure. You'll manage complex projects across departments using a mix of PMBOK, Agile, and hybrid methodologies to ensure smooth, on-time delivery. This is a fast-paced, growth-driven environment with opportunities to shape large-scale IT transformation initiatives. Duties/Responsibilities Project Planning & Management • Define project scope and schedule while focusing on regular and timely delivery of value. • Organize and lead project status and working meetings; prepare and distribute progress reports. • Manage risks and issues; correct deviations from plans; track and report on budgets. • Work with the Acquisition PMO to help manage exceptions and provide status updates. Team Management • Assist in team development while holding teams accountable for commitments. • Remove roadblocks to team progress; leverage organizational resources to improve project capacity. • Mentor and develop team members. Solution Architect & Technology Team Support • Support solution architects and technology leads in managing expectations for deliverables. • Manage stakeholder communications and help implement effective project governance. • Work with executive and change leadership to ensure smooth onboarding of integration teams. Team Building • Promote empowerment, ensure full engagement from team members, and encourage a sustainable pace with high-quality results. Key Success Measures • On-time, on-budget delivery. • Successful acquisition and integration value delivery. • Customer satisfaction and adoption of integrated systems. Job Related Competencies • Solid understanding of all IT aspects of acquisition and integration projects. • Strong knowledge of both Agile and traditional project management principles and practices, with the ability to blend approaches as needed. • Effective interpersonal skills for mentoring, coaching, and team building. • Strong analytical, planning, and organizational skills with an ability to manage competing demands. • Ability to “talk the technical talk,” using IT terminology fluently even if not a deep technical expert. • Knowledge of infrastructure, networking, Microsoft, Cisco, and Azure environments preferred. • Sufficient technical background to evaluate risks, issues, and integration plans accurately. • Excellent oral and written communication skills for interacting at all levels, including executives. • Creative approach to problem-solving with the ability to focus on details while maintaining the big picture. • Experience developing or working without a pre-defined integration playbook. Education and Certifications • Bachelor’s degree in engineering, supply chain, project management, or related field, or equivalent work experience required. • Preferred certifications (not required): PMP, CSM, PMI-ACP, PSM, or related project management/agile certifications. Related Experience • Proven track record of successfully implementing large-scale IT integration projects, including ERP. • Experience with M&A integration or broader IT integration work. • Knowledge and experience with NetSuite preferred, particularly MRP and manufacturing capabilities. • Experience working with cross-functional project teams (5–10+ members). • IT infrastructure, operations, and/or application delivery experience preferred. • Experience conducting or reviewing IT and cybersecurity due diligence is a plus. Tools & Systems Experience • Agile project management tools such as Azure DevOps, Jira, or equivalent. • Microsoft Project, Visio, and Office tools. • Familiarity with ERP, MES, S&OP, TMS, and WMS tools and systems. Travel Requirements • 15–25% travel required (site visits for integrations across the U.S.). • 25% is the standard expectation