Continuum Global Solutions

Assist healthcare members by providing information, troubleshooting, and navigating multiple systems to improve their healthcare experience. | High school diploma, 6+ months health call center experience, computer proficiency, bilingual ability (preferred for some roles). | Are you an exceptional listener who when it comes to challenges and solving problems? Can you with your impressive communication skills, empathy, and willingness to help others Can you in a way that provides a positive experience? Do you want to AIM HIGHER.REACHE FARTHER, ACT BOLD.BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT.BE YOU, and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring remote Project Based Bilingual Spanish & Non-Bilingual Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES: • Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for • Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. • Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services • Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged • Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits • Empathize and resolve concerns to simplify the customer’s healthcare experience • Navigate through multiple computer applications with speed & accuracy • Adapt to learn new call types when business needs change & flex support in those areas WORK AT HOME REQUIREMENTS • High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services 5G) • Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use except the headset) • Training will require you to be on webcam 100% of the time (webcam will be provided with training equipment) • Dedicated, quiet, & secured workspace with no distractions • A USB wired headset with noise canceling microphone ADDITIONAL REQUIREMENTS: • 18+ Years & High School diploma or its equivalent • Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) • Medicare and/or Medicaid experience would be a plus • Exceptional customer service, active listening, and verbal and written communication skills • High computer proficiency and navigation of multiple applications • Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) • Professional Positive Attitude & Courteous Telephone Etiquette • Customer focused personality and a desire to help people BENEFITS & PERKS: • Bilingual Spanish $17 per hour + Overtime during peak needs • Non-Bilingual $15 per hour in training, pay increases to $15.50 after trainings is completed • Access up to 50% of your pay immediately after your shift • Paid, Virtual Training • Remote work environment • Opportunity for Professional Development About Continuum Global Solutions Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at www.continuumgbl.com. Equal Opportunity Employer Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA. Code of Ethics We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided. Salary Transparency In compliance with applicable state laws, Continuum includes compensation details in job postings. For this position, the expected pay range is $15-17 per hour, based on experience and qualifications. Continuum is committed to pay equity and transparency in all hiring practices. Recruitment Integrity Official recruiting emails will come from an @continuumgbl.com address. Continuum will never request payment from candidates. Report suspicious activity to Corporate.Security@continuumgbl.com.

Support inbound healthcare customer calls, provide information, troubleshoot, and ensure compliance. | Minimum 6 months healthcare call center experience, high computer proficiency, and a quiet workspace. | Are you an exceptional listener who when it comes to challenges and solving problems? Can you with your impressive communication skills, empathy, and willingness to help others Can you in a way that provides a positive experience? Do you want to AIM HIGHER, REACHE FARTHER, ACT BOLD, BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT, BE YOU, and LEARN MORE & TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring remote Project Based Bilingual Spanish & Non-Bilingual Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES: • Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for • Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. • Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services • Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged • Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits • Empathize and resolve concerns to simplify the customer’s healthcare experience • Navigate through multiple computer applications with speed & accuracy • Adapt to learn new call types when business needs change & flex support in those areas WORK AT HOME REQUIREMENTS • High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services 5G) • Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use) • Dedicated, quiet, & secured workspace with no distractions • A USB wired headset with noise canceling microphone ADDITIONAL REQUIREMENTS: • 18+ Years & High School diploma or its equivalent • Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) • Medicare and/or Medicaid experience would be a plus • Exceptional customer service, active listening, and verbal and written communication skills • High computer proficiency and navigation of multiple applications • Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) • Professional Positive Attitude & Courteous Telephone Etiquette • Customer focused personality and a desire to help people BENEFITS & PERKS: • Bilingual Spanish $17 per hour + Overtime during peak needs • Non-Bilingual $15 per hour in training, pay increases to $15.50 after trainings is completed • Access up to 50% of your pay immediately after your shift • Paid, Virtual Training • Remote work environment • Opportunity for Professional Development About Continuum Global Solutions Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at www.continuumgbl.com. Equal Opportunity Employer Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA. Code of Ethics We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided. Salary Transparency In compliance with applicable state laws, Continuum includes compensation details in job postings. For this position, the expected pay range is $15-17 per hour, based on experience and qualifications. Continuum is committed to pay equity and transparency in all hiring practices. Recruitment Integrity Official recruiting emails will come from an @continuumgbl.com address. Continuum will never request payment from candidates. Report suspicious activity to Corporate.Security@continuumgbl.com. Job Type: Full-time Pay: $15.00 - $17.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance Work Location: Remote

Provide inbound healthcare customer service support by addressing member inquiries, troubleshooting issues, and ensuring compliance with documented procedures. | Entry-level experience in health plan call center, high-speed wired internet, strong communication and customer service skills, and willingness to work flexible shifts. | MI, US Description: Are you an exceptional listener when it comes to challenges and solving problems? Can you, with your impressive communication skills, empathy, and willingness to help others in a way that provides a positive experience? Do you want to AIM HIGHER.REACH FARTHER, ACT BOLD.BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT.BE YOU, and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. We are hiring remote Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage. RESPONSIBILITIES: • Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for • Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. • Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services • Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged • Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits • Empathize and resolve concerns to simplify the customer’s healthcare experience • Navigate through multiple computer applications with speed & accuracy • Adapt to learn new call types when business needs change & flex support in those areas WORK AT HOME REQUIREMENTS • High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services) • Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use) • Dedicated, quiet, & secure workspace with no distractions • A USB wired headset with noise canceling microphone ADDITIONAL REQUIREMENTS: • 18+ Years & High School diploma or its equivalent • Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) • Medicare and/or Medicaid experience would be a plus • Exceptional customer service, active listening, and verbal and written communication skills • High computer proficiency and navigation of multiple applications • Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) • Professional Positive Attitude & Courteous Telephone Etiquette • Customer focused personality and a desire to help people BENEFITS & PERKS: • $15 per hour in training, pay increases to $15.50 after training is completed + Overtime during peak needs • If you are Bi-lingual in Spanish, the pay rate is $17 per hour • Access up to 50% of your pay immediately after your shift • Health Insurance (Medical, Dental, Vision) & Other Benefits • Pet Insurance • Paid, Virtual Training • Remote work environment • Opportunity for Professional Development Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website. Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.