Contentstack

Leading customer adoption, advocacy, and expansion programs to drive measurable value and customer loyalty. | Extensive experience in SaaS customer adoption, advocacy, and program building, with proven leadership and strategic skills. | What is Contentstack? Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! What are we looking for? We’re seeking a Manager, Customer Adoption & Advocacy to be a strategic and hands-on leader to build and scale our Customer Adoption & Advocacy function across our Digital Experience Platform. You will define how customers realize value, accelerate adoption, and grow into champions who advocate for Contentstack within their organizations and across the industry. You’ll set the vision for customer adoption and advocacy programs that ensures customers achieve measurable value with our products, turns successful customers into brand champions and thought leaders, and builds a thriving, connected customer community that fuels retention and expansion. The ideal candidate is a bridge-builder who understands how to connect campaigns, customer success, product marketing, and community engagement into a unified strategy. You excel at turning complex product capabilities into clear business value, can navigate conversations with executives as comfortably as with hands-on practitioners, and have a track record of driving measurable gains in customer expansion, adoption, loyalty, and advocacy. Here’s what you’ll be doing: Strategy & Leadership Define and execute the strategic vision for customer adoption, expansion, and advocacy. Establish frameworks and KPIs for measuring expansion, adoption, value realization, and advocacy impact. Bring customers from both sides of our recent acquisition into one unified community and adoption journey. Adoption, Retention & Expansion Build marketing programs that drive product adoption and drive cross-sell and upsell, from onboarding to advanced use cases. Partner with Customer Success to provide best practices content, playbooks, benchmarking, and success metrics. Own customer communication channels (campaigns, email, community hub, webinars, user groups) to drive measurable results. Design and scale high-impact programs such as Customer Advisory Boards, Technical Advisory Boards, executive forums, and events. Advocacy & Community Champion and lead one direct report to own the advocacy function Set the vision for our customer advocacy engine, turning happy users into public champions through speaking opportunities, case stories, and community contributions. Coach and support customers to confidently share their stories on stage, in media, and with analysts. Build and nurture executive relationships with customer champions, developing them into long-term advocates. What Really Gets Us Excited About You? 6–10 years of experience driving customer adoption, advocacy, and customer expansion (cross-sell and upsell) in a SaaS environment. Proven track record building scalable customer programs that drive measurable results (adoption, retention, advocacy and expansion). Strong ability to translate customer data and insights into impactful customer marketing strategies. Skilled at customer storytelling—beyond traditional case studies—to highlight business outcomes and innovation. Proven experience as an excellent people manager. Exceptional relationship management skills and the ability to inspire customers to become brand ambassadors. Familiarity with DXP, CMS, personalization, or related digital experience technologies preferred. Some travel is required. You value a fun, positive, collaborative culture! Salary for this role ranges from $135,000 - $145,000 per year based on skillset and experience What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining… To review our Privacy Policy, please click here.

Define and execute customer advocacy strategies, build scalable programs, and foster customer relationships to drive adoption and expansion. | 6-10 years of SaaS customer advocacy experience, proven program-building skills, and strong relationship management capabilities. | Job Description: • Define and execute the strategic vision for customer adoption, expansion, and advocacy. • Establish frameworks and KPIs for measuring expansion, adoption, value realization, and advocacy impact. • Bring customers from both sides of our recent acquisition into one unified community and adoption journey. • Build marketing programs that drive product adoption and drive cross-sell and upsell, from onboarding to advanced use cases. • Partner with Customer Success to provide best practices content, playbooks, benchmarking, and success metrics. • Own customer communication channels (campaigns, email, community hub, webinars, user groups) to drive measurable results. • Design and scale high-impact programs such as Customer Advisory Boards, Technical Advisory Boards, executive forums, and events. • Champion and lead one direct report to own the advocacy function. • Set the vision for our customer advocacy engine, turning happy users into public champions through speaking opportunities, case stories, and community contributions. • Coach and support customers to confidently share their stories on stage, in media, and with analysts. • Build and nurture executive relationships with customer champions, developing them into long-term advocates. Requirements: • 6–10 years of experience driving customer adoption, advocacy, and customer expansion (cross-sell and upsell) in a SaaS environment. • Proven track record building scalable customer programs that drive measurable results (adoption, retention, advocacy and expansion). • Strong ability to translate customer data and insights into impactful customer marketing strategies. • Skilled at customer storytelling—beyond traditional case studies—to highlight business outcomes and innovation. • Proven experience as an excellent people manager. • Exceptional relationship management skills and the ability to inspire customers to become brand ambassadors. • Familiarity with DXP, CMS, personalization, or related digital experience technologies preferred. • Some travel is required. • You value a fun, positive, collaborative culture! Benefits: • Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. • Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. • Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! • One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

Serve as a strategic advisor to enterprise customers, drive adoption and value realization of the platform, manage customer relationships, coordinate cross-functional teams, and own growth and expansion opportunities. | 8-12 years in Customer Success or SaaS account management with complex products, strong program management, ability to translate technical concepts, excellent communication, familiarity with agile and MACH architecture, and a Bachelor's degree or equivalent experience. | What is Contentstack? Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! What Are We Looking For? At Contentstack, we help the world’s most innovative brands deliver cutting-edge digital experiences through our composable digital experience platform. Our Customer Success team is built on four pillars: Strategic Partnership, Operational Excellence, Outcome Realization, and a Culture of Trust. As a Sr. Customer Success Manager (CSM), you’ll serve as a strategic advisor and partner to enterprise customers, aligning our platform capabilities with their most critical business and technical goals. You’ll play a hands-on role in accelerating adoption, realizing value, and helping customers lead the way in digital experience transformation. This role is ideal for someone who thrives at the intersection of product, strategy, and customer outcomes—and who is excited to empower developers, marketers, and digital leaders to innovate with confidence. If you feel like this is a match, we’d love to hear from you! Here's what you'll be doing: Strategic Partnership & Relationship Management Own the post-sale customer relationship, acting as the primary point of contact and strategic partner throughout the customer journey Develop strong relationships with stakeholders across customer teams—from product managers to developers to executive sponsors Drive stakeholder alignment and shared accountability around outcomes, success metrics, and adoption milestones Drive Value Realization & Adoption Co-create and manage success plans grounded in tangible business goals (e.g., faster time to market, increased reusability, improved developer velocity) Monitor key health indicators to identify opportunities and risks, and take proactive action to improve adoption and retention Orchestrate cross-functional resources—Services, Support, Solutions Architects, Product—to ensure timely delivery and effective enablement Customer Enablement & Empowerment Guide customers on best practices in implementing and scaling with Contentstack’s composable DXP, including APIs, integrations, and workflows Deliver ongoing platform education in the context of the customer’s use cases and future goals Establish operational rhythms, playbooks, and self-service resources to reduce friction and increase platform confidence Advocate Internally for Customer Success Act as the customer’s voice within Contentstack—surfacing insights, feedback, and opportunities to influence product roadmap and internal prioritization Partner with Product and Engineering teams to escalate and resolve issues with speed and transparency Contribute to the evolution of internal tools and processes that improve customer experience and scale Drive Growth & Own Expansion Own a defined expansion quota, with direct accountability for identifying, qualifying, and driving growth opportunities across your portfolio Track customer adoption maturity across key product areas and map growth plays to each customer’s unique goals and business outcomes Develop a deep understanding of the customer’s organization, corporate objectives, financial earnings reports and insights, news, market conditions, industry, use of technologies, vendors and solutions, and partners to; identify opportunities to expand their use of Contentstack products and to consolidate their tech stack using Contentstack. Stay apprised as things change Awareness of competitive landscape, competitive solutions, market and tech industry trends to identify risk and threats Ensure expeditious, high-quality implementation of new Contentstack solutions, customer enablement and feature adoption, which entails effective partnership with Contentstack’s Services team Champion expansion as a natural outcome of realized value and strong platform fit What Really Gets Us Excited About You? 8-12 years of experience in Customer Success, Enterprise Consulting, or SaaS Account Management, with exposure to technically complex products or platforms Experience guiding enterprise customers through complex change initiatives, including digital transformation projects, platform migrations, and multi-phase onboarding programs Ability to analyze customer usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions Demonstrated experience and/or knowledge of marketing automation technologies, or contact center technologies digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level Organized, resourceful, and data-driven, with a bias for action and accountability Familiarity with MACH architecture, agile delivery models, or the partner ecosystem (system integrators, agencies) is a plus PMP, Agile, or Customer Success certifications are a bonus Bachelor's degree or equivalent experience Ability to travel up to 25% as needed Located in Central Standard Time (CST) You like to have fun & build meaningful relationships! Salary for this role ranges from $115,000 - 125,000 base plus commission based on skill set and experience. What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining… To review our Privacy Policy, please click here.