Constructor

Leading and developing a regional Customer Success team to ensure customer adoption, retention, and expansion, while collaborating with product and engineering teams. | Proven experience managing Customer Success or similar teams, working with enterprise customers, and navigating complex organizational structures, with strong communication and technical understanding. | About You You’re an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You’re comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You’ve spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You’re curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience. About the Position As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimization of Constructor’s platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across EMEA Ensuring customers successfully go live and continue to see measurable value from Constructor’s product Driving high standards of customer experience, adoption, and engagement across the region Implementing and iterating on scalable processes and best practices to support team growth while improving service quality Building and maintaining strong executive relationships within customer organisations Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals Helping shape clear internal and external narratives around customer needs, priorities, and success criteria Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes Several years of experience working directly with customers and large, complex organisations in a technical environment Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams Experience supporting enterprise customers and navigating multi-stakeholder organisations Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders Excellent communication, coaching, and interpersonal skills Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes Strong influencing skills and the ability to motivate both your team and cross-functional partners A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment Genuine enjoyment of working with customers and solving new problems 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year 💰 A competitive compensation package including stock options 🌎 Fully remote team - choose where you live 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office 💻 Apple laptops provided for new employees 🧑‍🎓 Training and development budget for every employee, refreshed each year 👪 Maternity & Paternity leave for qualified employees 🧠 Work with smart people who will help you grow and make a meaningful impact 🏥 Company sponsored US health coverage (100% paid for employee) Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

Supporting virtual onsite interview scheduling, candidate communication, ATS updates, and pipeline management to ensure a smooth recruitment process. | Experience in recruitment coordination, scheduling, or sourcing, with strong organizational skills, experience managing calendars across time zones, and proficiency with ATS tools. | About You You’re highly organised, detail-oriented, and enjoy keeping complex processes running smoothly. You care deeply about candidate experience and are at your best when coordinating multiple moving parts with clarity and calm. You’re comfortable working closely with recruiters, internal stakeholders, and candidates, and you communicate clearly and professionally in writing. You think ahead, spot potential issues early, and take ownership to resolve. You enjoy fast-paced, remote-first environments and are confident managing schedules across time zones. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Recruitment Coordinator / Sourcer at Constructor, you will support hiring across technical and GTM roles, working closely with the Talent team to ensure an efficient, well-run recruitment process. The role is centred on owning virtual onsite interview scheduling end to end, while also supporting candidate communication, ATS updates, and pipeline visibility. You’ll play a key role in keeping hiring moving quickly and ensuring candidates have a clear, positive experience at every stage. We’re also looking for someone who is keen to build a longer-term career within Talent and is excited to get involved in sourcing and broader recruitment support over time. Your responsibilities will include: Managing complex virtual onsite scheduling across multiple interviewers and time zones, ensuring clear and timely communication for all parties Communicating with candidates throughout the scheduling process, including confirmations, updates, and rescheduling Proactively flagging risks, delays, or issues to recruiters Keeping interview stages, scheduling activity, and notes up to date in the ATS Following up on pending actions and surfacing blockers such as missing feedback or calendar conflicts Staying closely aligned with recruiters on priorities and upcoming interview volume to help prevent bottlenecks About the Team We’re a global, remote-first team that values clarity, ownership, and thoughtful execution. We care deeply about candidate experience, strong collaboration, and building systems that scale. People here are trusted to take responsibility, communicate openly, and continuously improve how we work. You have experience in recruitment coordination, scheduling, or sourcing, either in-house or in an agency environment. You’re confident in managing calendars and stakeholders across time zones and communicate clearly and professionally. You’re comfortable using ATS tools and Slack, stay organised in fast-moving environments, and are available to work US East Coast hours to cover the EMEA and West Coast core hours. Unlimited vacation time A competitive compensation package including stock options Company sponsored health coverage Fully remote team - choose where you live (willing to work US hours - EST or PST) Work with smart people who will help you grow and make a meaningful impact Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

Assist ecommerce clients with API integrations, troubleshoot technical issues, and improve onboarding processes. | Proven experience in customer or technical support, knowledge of REST APIs, and strong communication skills. | About the Position Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes: As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include: Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding. Proven experience in customer support or technical support roles. Knowledge of REST-based web services, APIs, and integration best practices. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Detail-oriented mentality with a commitment to delivering exceptional customer support. Strong problem-solving skills and a proactive approach to issue resolution. Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time). Preferred qualifications Familiarity with structured data formats (JSON, CSV) and basic search/index concepts. Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs. Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP. Familiarity working with open source libraries, JavaScript web application development and integration patterns. 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact. 🎉 Regular team offsite events to connect and collaborate. 🌎 Fully remote team - choose where you live. 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office. 💻 Apple laptops provided for new employees. 🧑‍🎓 Training and development budget for every employee, refreshed each year. 👪 Maternity & Paternity leave for qualified employees. 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results. Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

Develop and maintain integrations between Constructor and partner platforms using TypeScript/JavaScript, collaborate with external engineering teams, and ensure code stability through testing. | At least 2 years software engineering experience, strong communication skills, located in GMT-3 to GMT+3 timezone, experience with server-side and client-side integrations, and ability to learn new technologies quickly. | About us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. About the position As a backend engineer on the Partnership Integrations team, you’ll be working to maintain and develop streamlined integrations between Constructor and partner platforms. Your specific responsibilities will include: • Writing and deploying code across the front and backend, mainly in TypeScript / JavaScript • Interfacing with engineering teams at partner companies to develop connecting integrations • Working with data exposed via interfaces such as REST, GraphQL, FTP, etc • Supporting teammates with thorough and thoughtful code reviews • Influencing the development of new features in our UI and SDK libraries • Enforcing strong code stability through testing (unit tests, integration tests, etc • Coordinating with other teams to prioritize partnership integrations needs Requirements • A minimum of two years of professional and/or academic experience in software engineering • Excellent communication and interpersonal skills • Located in or between GMT-3 and GMT+3 timezones • Experience architecting efficient server-side applications • Strong foundation and experience with server-side and client-side integrations • Enjoys interacting with external stakeholders and solving new problems daily • Able to pick up new technologies, languages and design patterns quickly and love learning them • (Strong bonus) Experience with data processing pipelines and ETL processes • (Bonus) Experience with front-end frameworks like React, Vue, Angular, etc. Benefits • 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year • 🌎 Fully remote team - choose where you live • 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office • 💻 Apple laptops provided for new employees • 🧑‍🎓 Training and development budget for every employee, refreshed each year • 👪 Maternity & Paternity leave for qualified employees • 🧠 Work with smart people who will help you grow and make a meaningful impact • 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results. • 🎉 Regular team offsites to connect and collaborate Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.

As a backend engineer, you will maintain and develop integrations between Constructor and partner platforms. This includes writing and deploying code, interfacing with partner engineering teams, and supporting code reviews. | Candidates should have a minimum of two years of experience in software engineering and excellent communication skills. Experience with server-side applications and integrations is essential, along with a willingness to learn new technologies. | About us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. About the position As a backend engineer on the Partnership Integrations team, you’ll be working to maintain and develop streamlined integrations between Constructor and partner platforms. Your specific responsibilities will include: Writing and deploying code across the front and backend, mainly in TypeScript / JavaScript Interfacing with engineering teams at partner companies to develop connecting integrations Working with data exposed via interfaces such as REST, GraphQL, FTP, etc Supporting teammates with thorough and thoughtful code reviews Influencing the development of new features in our UI and SDK libraries Enforcing strong code stability through testing (unit tests, integration tests, etc Coordinating with other teams to prioritize partnership integrations needs A minimum of two years of professional and/or academic experience in software engineering Excellent communication and interpersonal skills Located in or between GMT-3 and GMT+3 timezones Experience architecting efficient server-side applications Strong foundation and experience with server-side and client-side integrations Enjoys interacting with external stakeholders and solving new problems daily Able to pick up new technologies, languages and design patterns quickly and love learning them (Strong bonus) Experience with data processing pipelines and ETL processes (Bonus) Experience with front-end frameworks like React, Vue, Angular, etc. 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year 🌎 Fully remote team - choose where you live 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office 💻 Apple laptops provided for new employees 🧑‍🎓 Training and development budget for every employee, refreshed each year 👪 Maternity & Paternity leave for qualified employees 🧠 Work with smart people who will help you grow and make a meaningful impact 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results. 🎉 Regular team offsites to connect and collaborate Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.