Constant Contact

Lead and manage a software engineering team working on a customer data platform, focusing on real-time data ingestion and processing. | 8+ years of industry experience, proven leadership in software teams, experience with Java, AWS, real-time data streaming, and SaaS products. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for an experienced Software Engineering Manager to lead a team of dedicated software engineers on our Customer Data Platform (CDP) team. You and your team will deliver functionality that is critical to the rollout of many of Constant Contact’s biggest initiatives. You’ll work closely with your team’s Product Owner to ensure the successful planning and execution of projects. As a Software Engineering Manager, you will develop the people on your teams to help them achieve their career goals while also fostering a culture of innovation, collaboration, ownership, and accountability. You’ll play a vital role in supporting the ingestion and processing of real-time streaming events, a crucial component in the creation of our Customer Data Platform product. Your contributions will directly impact real-time customer segmentation, enhance automated customer journeys, and greatly extend the insights and recommendations we give to our customers to help them be successful marketers of their small to medium businesses. What You’ll Do: Manage complex technical projects and teams deeply rooted in data Drive the Agile principles and ensure a high-performing team Hire, mentor, and grow passionate individuals who work well in strong teams Lead and motivate the very best software engineers, gaining their respect By applying your mix of intelligence, initiative, integrity, domain knowledge, verbal agility, and diplomacy, rapidly earn the trust of astute teams and individuals across the company Who You Are: 8+ years of industry experience with 3+ years of proven track record leading successful software teams in a data-driven environment is required Experience working in tandem with other managers to drive execution and delivery of core functionality for SaaS products Experience with a broad mix of technologies including Java, Go, React, AWS, CI/CI, Automated Testing, MySQL SaaS experience and a track record of design and implementation for scaling large systems Experience with real-time data streaming Experience with Apache Flink and Kubernetes Experience with Agile methodologies including Scrum or Kanban #LI-Remote #LI-HK1 The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $140,000—$175,000 CAD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Lead paid media strategy and execution across US and international markets to drive customer acquisition within budget guardrails. | Over 10 years in paid media, experience with multi-channel campaigns, stakeholder influence, and team leadership. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! Constant Contact is seeking a performance-focused Director, Paid Media to lead paid acquisition across the US and International markets. This role owns paid media strategy, investment governance, and execution standards across paid channels, driving efficient customer acquisition and measurable growth against Gross Adds and CAC guardrails. This is a high-impact, cross-functional leadership role for someone who combines strategic clarity, analytical rigour, and hands-on paid media capability, and who can drive outcomes through influence in a matrixed organisation. Key Responsibilities: Strategy, planning, and performance ownership Own the paid media strategy across US and International, aligned to company growth priorities and segment needs (SMB single-seat and growing multi-seat segments). Translate growth priorities into channel plans, budget allocation, forecasting, and pacing guardrails. Define and enforce execution standards for account structure, optimisation approach, testing cadence, and measurement hygiene across channels. Operating model and cross-functional leadership Partner with Centres of Excellence (Brand, Creative, SEO, Sites, Analytics and Operations, Product Marketing, CLM, Corporate Comms) to ensure paid plans integrate with priorities, creative systems, and measurement. Lead weekly and monthly business rhythms: performance reviews, learnings, test backlog prioritisation, scale or stop decisions, and trade-off resolution. Drive high-quality communication to senior stakeholders with clear narratives: what changed, why it changed, what we learned, what we will do next. Team leadership and capability building Lead and develop channel owners (SEM, Paid Social and OLV, Display, TV and Offline) with clear accountability, coaching, and elevated execution standards. Ensure strong agency collaboration where agencies are in place, including disciplined knowledge capture, documentation, and transition readiness. Directly manage agencies dedicated to supporting the paid media acquisition effort. Hands-on leadership when required Be capable of stepping into accounts to troubleshoot pacing, diagnose performance issues, validate measurement integrity, and unblock execution when needed (especially during transitions, launches, or performance dips). Success measures (what "good" looks like): Paid media contribution to Gross Adds delivered within CAC guardrails (US and International). Improved forecast accuracy and budget pacing discipline. Faster test-to-scale cycle time and higher learning throughput. Clear, repeatable paid media operating system and execution standards across teams. Qualifications: 10+ years in paid media / performance marketing with direct accountability for acquisition outcomes. Multi-channel ownership across paid search, paid social, video, and familiarity with offline measurement concepts. Strong commercial judgement on pacing and scaling. Exceptional communication and stakeholder influence in a matrixed environment. Proven people leadership and coaching capability. Preferred Experience operating across multiple markets and localisation contexts. Experience managing blended in-house plus agency delivery models. Experience in B2B SaaS or subscription, ideally serving SMB audiences. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $151,200—$189,000 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Lead AI-driven customer retention initiatives, develop product strategies, and collaborate across teams to enhance customer happiness and engagement. | 8+ years in SaaS product management, strong understanding of AI deployment, excellent communication skills, and a customer-obsessed mindset. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! The Big Picture As the Principal Product Manager for Customer Experience and AI, you are the strategic "Squad Leader" for some of our most critical retention initiatives. You won't just be managing features; you will be the single-threaded owner of customer value. What You'll Do: Drive customer happiness through showing customer value: Our team is in charge of customer engagement and retention overall, however the leading indicator of retention is people seeing value in our platform, and therefore being satisfied. You will own not only reducing friction on the path to value, but also answer key questions like “How can our AI Assistant more effectively contribute to customer happiness?” Drive measurable customer outcomes: Deliver against retention metrics including Net Revenue Retention, product engagement, and NPS. You'll be in charge of breaking these into metrics your squad can directly influence, and call your shots on what experiments will lead to the desired outcomes. You will also know your numbers cold and use them to prioritize effectively Make AI feel like magic, not a gimmick: Embed AI thoughtfully into the product experience so our customers experience a seamless and intelligent helper, faster workflows, and better results without needing to become AI experts themselves Bring AI into how we build, not just what we build: Champion AI-assisted product development practices across research, prototyping, and iteration to help the team move faster and learn more Collaborate across the org: Partner closely with engineering, design, marketing, and customer success / support to ship work that actually solves problems. You'll translate customer pain into clear requirements and rally teams around outcomes Coach and elevate others: Mentor PMs and cross-functional partners, raising the bar on product thinking across the organization even without direct reports Communicate with clarity and conviction: Present strategies and tradeoffs to executives, defend your roadmap with data, and stay open to feedback that makes the work better Who You Are: The Strategic Builder: You have 8+ years of Product Management experience in SaaS (ideally SMB), with a track record of leading complex, high-ambiguity product areas. AI-Fluent & UX-Focused: You understand how to deploy LLMs in production environments and have a sharp eye for how AI should—and shouldn't—interact with a user. A Master Communicator: You can "jam" with engineers on technical constraints and then pivot to pitch a 12-month vision to the C-suite. You write clearly and present with confidence. Metrics-Driven: You live in the data. You are comfortable pulling the levers needed to hit aggressive targets and understand the qualitative stories behind the dashboards. Customer-Obsessed: You genuinely care about the success of small businesses. You’re the first to jump into a support ticket or customer call to find the "why" behind the friction. Collaborative Leader: You thrive in a "squad leader" model, leading by influence and making everyone around you better through kind, direct feedback and shared accountability. Nice to Haves: Experience with email marketing, marketing automation, or PLG (Product-Led Growth). Direct experience with prompt engineering or RAG pipelines. Background in growth-focused initiatives (onboarding, monetization, or retention). The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $127,600—$159,500 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Lead SMB customer onboarding, provide consultative support and strategic guidance to drive product adoption and customer success. | 2+ years in customer-facing roles preferably in SaaS, strong communication skills, ability to manage multiple projects, and knowledge of Constant Contact products. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Customer Success Onboarding Specialist for SMB Onboarding who will be responsible for driving customer adoption and success within a defined set of customers in the Small and Medium Business (SMB) category. The Customer Success Specialist ensures that customers receive targeted, low-touch yet high-impact, consultative support to accelerate the achievement of their business goals, predominantly during their first three months of using our features. What You'll Do: Customer Onboarding & Guidance Lead and execute the onboarding process for SMB customers, guiding them in deploying and utilizing core fundamentals of marketing and features efficiently. Collaborate with customers to align with their business goals and establish clear onboarding milestones. Customer Engagement & Strategic Consultation Provide proactive, strategic support through various communication channels, including video messages, voicemails, emails, and texts, allowing customers to consume information at their own pace. Monitor and analyze customer usage, process, and product adoption, adjusting the engagement strategy to align with customers' evolving needs and business goals. Content Utilization & Knowledge Sharing Champion the use of scalable practices by directing customers to existing self-service resources like our video series, knowledge base articles, pre-recorded webinars, and blogs. Curate and share relevant industry insights and best practices to empower customers in their marketing efforts. Consultative Support & Strategic Insights Serve as a product expert, addressing customer queries, providing solutions, and guiding them to the appropriate resources. Offer personalized avenues for customers to schedule one-on-one consultations and deep-dive sessions to address complex challenges. Exhibit a trainer-inspired presentation style, marked by a welcoming and charismatic approach that encourages customers to comfortably share their needs, fostering a consultative and engaging experience. Consult with existing customers contemplating cancellation, offering them a chance to re-explore how to better leverage the core marketing fundamentals and features we offer, and re-align the customers' goals with Constant Contact's ability to help them achieve that success. Customer Success Drive SMB customers toward achieving their business goals through optimal use of our services. Leverage proficiency in industry marketing best practices to support the overall alignment of Constant Contact within their marketing strategy. Who You Are: Previous experience in a Customer Success role or equivalent experience required. 2+ years of experience in a customer-facing role, preferably in a SaaS environment. Strong Constant Contact product knowledge and the ability to learn quickly. Excellent written and verbal communication skills. Proven ability to manage multiple projects at a time while maintaining strict attention to detail. Comfortable working in a fast-paced environment. Proven track record of successfully managing large customer bases. Creative and consultative approach to problem-solving and customer engagement. #LI-HK1 #LI-Hybrid The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $50,000—$62,500 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Drive and optimize commercial growth strategies across sales, customer success, and support teams through strategic planning, process improvements, and cross-functional leadership. | 7-10 years in strategic or business operations with strong project management, commercial process expertise, cross-functional collaboration, and communication skills in a tech or fast-paced environment. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! As a Sr. Commercial Optimization Partner, you will play a pivotal role in evaluating and planning innovative strategies to drive significant revenue growth across Constant Contact's commercial functions. You will be instrumental in driving operational excellence through continuous iterations to our customer growth strategy and commercial execution. You’ll shape and ensure the realization of strategy into the processes of sales, customer success, and support teams coordinating the effective execution of growth initiatives and enhancing customer acquisition and retention within our diverse customer segments. You will serve as the voice and advocate for our commercial teams into our customer growth segments, ensuring growth strategy is harmonious with the realities of commercial operations. This role is critical in optimally aligning Constant Contact’s commercial execution to our growth strategy to exceed growth targets and deliver exceptional value to our customers. What you'll do: Strategic Growth Enablement • Act as a key advocate for and collaborate closely with customer specific growth segments across Sales, Customer Success, and Customer Support to integrate new strategies. • Serve as the primary liaison between the growth segments and sales, customer success, and support, ensuring that functional needs, priorities, and customer insights inform growth strategy planning and execution. • Support the prioritization of growth initiatives within Commercialization functions to ensure alignment with overall business objectives. • Ensure the robust execution of growth segment initiatives through Commercialization functions to drive sustained growth and improve customer retention. • Advise growth segment teams on Commercialization processes and help shape the transition of growth segment strategy, playbooks, and deliverables into effective customer interactions. • Lead the seamless transition and adoption of growth segment playbooks into functional on-the-job playbooks and daily operations. • Provide hands-on assistance and guidance to Commercialization functions in the implementation of new growth segment initiatives. • Provide feedback to adapt growth segment strategy in real time. Process Optimization & Analysis • Continuously analyze the effectiveness of existing Commercial processes, identifying key areas of execution success and opportunities for improvement. • Proactively identify, champion, and drive improvements to our Commercialization processes, enhancing efficiency and effectiveness. • Develop and document critical operational resources, such as clear rules of engagement, to ensure consistent and effective execution. • Understand and recommend the application of AI within commercial processes to identify and implement work and time-saving improvements for commercial teams. • Oversee the commercialization of the entire customer lifecycle, from acquisition to retention in alignment with our customer-specific growth segment strategies. Leadership & Collaboration • Demonstrate exceptional cross-functional collaboration, building strong relationships and fostering alignment across diverse teams. • Exhibit strong communication skills, effectively conveying complex ideas and strategies to various audiences. • Exemplify and drive accountability in cross functional working groups and in Commercial execution of growth initiatives • Provide coaching, mentoring and authentically honest feedback to team members and colleagues, fostering a culture of continuous improvement to achieve operational excellence and development. • Ensure that revenue strategy is meticulously aligned with overarching business objectives. Who you are: • You have 7–10 years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments. • You are a results-oriented strategist with a passion for driving revenue growth and operational excellence. • You possess an exceptional understanding of commercial processes and can synthesize data-driven insights to inform strategic decisions. • Your project management skills are strong, and you excel at overseeing the commercialization of the entire customer lifecycle. • You are an exceptional cross-functional collaborator, capable of building strong relationships and fostering alignment across diverse teams. • Your communication skills are highly developed, allowing you to effectively convey complex ideas and strategies. • You consistently drive accountability in cross-functional working groups. • You are energized by new challenges and are dedicated to making a tangible impact on business objectives and customer success. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $102,800—$128,500 USD Why You’ll Love Us: • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.