Constant Contact

Optimize design workflows, standardize processes, manage team rituals, and evaluate tools to support a large UX or product organization. | 5+ years supporting large UX or product teams, deep familiarity with design tools like Figma, strong communication skills, and experience in process design and team scaling. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We are seeking a proactive and strategic Senior Design Operations Manager to drive operational excellence and cultural consistency across our growing Product Design organization. This role focuses on optimizing our core design processes, improving cross-functional collaboration, and scaling our team's collective impact. You will be the central force responsible for removing friction from the design lifecycle, managing team rituals, and ensuring our designers, researchers, and content strategists can focus on delivering customer value efficiently. What You'll Do: Process, Efficiency, and Workflow Workflow Optimization: Identify and address bottlenecks and friction points within the end-to-end design lifecycle (e.g., discovery, critique, stakeholder review, and engineering handoff). Process Standardization: Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization to ensure predictable quality and maximize velocity. Resource and Capacity Tracking: Partner with Design Leadership to manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high-impact work. Knowledge Management: Establish and govern a central repository for operational knowledge, ensuring documentation for processes, roles, and collaboration models is clear, accessible, and current. Tool Strategy and Best Practices Tool Advocacy: Define and champion best practices and standardized workflows for the team's current core design technology, including Figma, prototyping tools, and research platforms. Emerging Tool Evaluation: Strategically evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future-proof. Team Scaling and Culture Design Culture & Rituals: Own the planning, logistics, and facilitation of key design team rituals, including large-scale design critiques, quarterly planning sessions, and all-hands meetings, fostering a connected and engaging team culture. Onboarding & Enablement: Develop and execute a comprehensive onboarding program for all new design, research, and content team members, ensuring rapid and effective integration into our processes and standards. Communication: Manage and coordinate internal and external communications for the design team, ensuring transparency and alignment with key partners in Product and Engineering. What You'll Bring: Experience: 5+ years of professional experience in a Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization. Process Design: Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company. Tool Familiarity: Deep working familiarity with modern design technology, especially Figma for component library management and collaboration. Communication & Influence: Exceptional written, verbal, and presentation skills, with a track record of successfully driving process adoption and influencing stakeholders across various disciplines. Organizational Skills: Meticulous organizational skills with a keen eye for detail and the ability to manage complex schedules and logistics for a distributed or hybrid team. AI/Future-Forward Operations: Familiarity with AI-powered tools that streamline design processes (e.g., automated documentation, asset tagging, or large-scale data analysis of design feedback). Demonstrated ability to assess and implement new operational technologies to increase team efficiency and scale. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $108,400—$135,500 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Lead SMB customer onboarding, provide consultative support and strategic guidance to drive product adoption and customer success. | 2+ years in customer-facing roles preferably in SaaS, strong communication skills, ability to manage multiple projects, and knowledge of Constant Contact products. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Customer Success Onboarding Specialist for SMB Onboarding who will be responsible for driving customer adoption and success within a defined set of customers in the Small and Medium Business (SMB) category. The Customer Success Specialist ensures that customers receive targeted, low-touch yet high-impact, consultative support to accelerate the achievement of their business goals, predominantly during their first three months of using our features. What You'll Do: Customer Onboarding & Guidance Lead and execute the onboarding process for SMB customers, guiding them in deploying and utilizing core fundamentals of marketing and features efficiently. Collaborate with customers to align with their business goals and establish clear onboarding milestones. Customer Engagement & Strategic Consultation Provide proactive, strategic support through various communication channels, including video messages, voicemails, emails, and texts, allowing customers to consume information at their own pace. Monitor and analyze customer usage, process, and product adoption, adjusting the engagement strategy to align with customers' evolving needs and business goals. Content Utilization & Knowledge Sharing Champion the use of scalable practices by directing customers to existing self-service resources like our video series, knowledge base articles, pre-recorded webinars, and blogs. Curate and share relevant industry insights and best practices to empower customers in their marketing efforts. Consultative Support & Strategic Insights Serve as a product expert, addressing customer queries, providing solutions, and guiding them to the appropriate resources. Offer personalized avenues for customers to schedule one-on-one consultations and deep-dive sessions to address complex challenges. Exhibit a trainer-inspired presentation style, marked by a welcoming and charismatic approach that encourages customers to comfortably share their needs, fostering a consultative and engaging experience. Consult with existing customers contemplating cancellation, offering them a chance to re-explore how to better leverage the core marketing fundamentals and features we offer, and re-align the customers' goals with Constant Contact's ability to help them achieve that success. Customer Success Drive SMB customers toward achieving their business goals through optimal use of our services. Leverage proficiency in industry marketing best practices to support the overall alignment of Constant Contact within their marketing strategy. Who You Are: Previous experience in a Customer Success role or equivalent experience required. 2+ years of experience in a customer-facing role, preferably in a SaaS environment. Strong Constant Contact product knowledge and the ability to learn quickly. Excellent written and verbal communication skills. Proven ability to manage multiple projects at a time while maintaining strict attention to detail. Comfortable working in a fast-paced environment. Proven track record of successfully managing large customer bases. Creative and consultative approach to problem-solving and customer engagement. #LI-HK1 #LI-Hybrid The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $50,000—$62,500 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Drive and optimize commercial growth strategies across sales, customer success, and support teams through strategic planning, process improvements, and cross-functional leadership. | 7-10 years in strategic or business operations with strong project management, commercial process expertise, cross-functional collaboration, and communication skills in a tech or fast-paced environment. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! As a Sr. Commercial Optimization Partner, you will play a pivotal role in evaluating and planning innovative strategies to drive significant revenue growth across Constant Contact's commercial functions. You will be instrumental in driving operational excellence through continuous iterations to our customer growth strategy and commercial execution. You’ll shape and ensure the realization of strategy into the processes of sales, customer success, and support teams coordinating the effective execution of growth initiatives and enhancing customer acquisition and retention within our diverse customer segments. You will serve as the voice and advocate for our commercial teams into our customer growth segments, ensuring growth strategy is harmonious with the realities of commercial operations. This role is critical in optimally aligning Constant Contact’s commercial execution to our growth strategy to exceed growth targets and deliver exceptional value to our customers. What you'll do: Strategic Growth Enablement • Act as a key advocate for and collaborate closely with customer specific growth segments across Sales, Customer Success, and Customer Support to integrate new strategies. • Serve as the primary liaison between the growth segments and sales, customer success, and support, ensuring that functional needs, priorities, and customer insights inform growth strategy planning and execution. • Support the prioritization of growth initiatives within Commercialization functions to ensure alignment with overall business objectives. • Ensure the robust execution of growth segment initiatives through Commercialization functions to drive sustained growth and improve customer retention. • Advise growth segment teams on Commercialization processes and help shape the transition of growth segment strategy, playbooks, and deliverables into effective customer interactions. • Lead the seamless transition and adoption of growth segment playbooks into functional on-the-job playbooks and daily operations. • Provide hands-on assistance and guidance to Commercialization functions in the implementation of new growth segment initiatives. • Provide feedback to adapt growth segment strategy in real time. Process Optimization & Analysis • Continuously analyze the effectiveness of existing Commercial processes, identifying key areas of execution success and opportunities for improvement. • Proactively identify, champion, and drive improvements to our Commercialization processes, enhancing efficiency and effectiveness. • Develop and document critical operational resources, such as clear rules of engagement, to ensure consistent and effective execution. • Understand and recommend the application of AI within commercial processes to identify and implement work and time-saving improvements for commercial teams. • Oversee the commercialization of the entire customer lifecycle, from acquisition to retention in alignment with our customer-specific growth segment strategies. Leadership & Collaboration • Demonstrate exceptional cross-functional collaboration, building strong relationships and fostering alignment across diverse teams. • Exhibit strong communication skills, effectively conveying complex ideas and strategies to various audiences. • Exemplify and drive accountability in cross functional working groups and in Commercial execution of growth initiatives • Provide coaching, mentoring and authentically honest feedback to team members and colleagues, fostering a culture of continuous improvement to achieve operational excellence and development. • Ensure that revenue strategy is meticulously aligned with overarching business objectives. Who you are: • You have 7–10 years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments. • You are a results-oriented strategist with a passion for driving revenue growth and operational excellence. • You possess an exceptional understanding of commercial processes and can synthesize data-driven insights to inform strategic decisions. • Your project management skills are strong, and you excel at overseeing the commercialization of the entire customer lifecycle. • You are an exceptional cross-functional collaborator, capable of building strong relationships and fostering alignment across diverse teams. • Your communication skills are highly developed, allowing you to effectively convey complex ideas and strategies. • You consistently drive accountability in cross-functional working groups. • You are energized by new challenges and are dedicated to making a tangible impact on business objectives and customer success. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $102,800—$128,500 USD Why You’ll Love Us: • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Develop and lead international marketing strategies and teams to drive regional growth, manage budgets, execute multi-channel campaigns, and collaborate cross-functionally to meet business goals. | 8-10+ years in SMB or consumer tech marketing with international experience, proven success in scaling marketing programs, strong collaboration skills, and ability to manage diverse teams across time zones. | At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We are seeking a strategic, entrepreneurial, and hands-on Director of International Marketing to drive Constant Contact’s growth across priority global markets. In this role, you will be responsible for developing and leading a team to execute region-specific marketing strategies that increase awareness, generate qualified leads, and deliver measurable business impact. You’ll collaborate closely with Product Marketing, Brand, Paid Media, Partnerships, and Regional Sales teams to ensure that all marketing efforts are tailored to local needs, culturally relevant, and aligned with global business objectives. Key Responsibilities 🌍 Global Strategy & Regional Execution Own the international marketing budget. Define and lead go-to-market strategies across priority regions (e.g., UK, Canada, AU, ANZ) in conjunction with the regional GMs and with US-based Center of Excellence Drive and deliver brand and customer acquisition goals. Own the international marketing roadmap, including awareness, acquisition, and regional and localization initiatives. Be an expert on region/ market trends and customers. Provide market insights to the global PMM team and ensure global messaging resonates with the regions. Customize market-specific positioning and messaging that reflects regional business dynamics and customer needs. Be the voice of the market into the PMM , content , growth, brand and other central marketing teams. 📈 Performance Marketing & Demand Gen Develop and manage full-funnel campaigns—across digital, content, social, events, and email—that drive customer acquisition and engagement with local and central teams and local agencies as needed. Work with Paid Media and SEO teams to optimize region-specific performance marketing efforts. Launch and test growth programs tailored to key audience segments, business verticals, and stages of maturity. ✍️ Localized Content & Messaging Ensure that brand voice, messaging, and creative assets are localized (not just translated) and adapted to regional markets. Partner with Content and Product Marketing to develop case studies, landing pages, guides, and templates that resonate globally. 🤝 Cross-Functional Leadership Collaborate with Product, Sales, LCM and Web teams to improve global customer journeys, conversion flows, and onboarding experiences. Align with Sales, Partnerships, and Customer Success to support regional activations and pipeline-building programs. Manage agency relationships and freelance partners to scale regional execution. 📊 Measurement, Reporting, People Management Define and track KPIs by market including lead volume, conversion rate, CAC, new customer acquisition, brand , and MROI. Report on international campaign and business performance, insights, and growth opportunities to senior leadership Hands-on player coach inspiring leader Qualifications 8–10+ years of experience in SMB or consumer tech marketing, with a focus on international or regional growth marketing Proven track record of launching and scaling marketing programs in one or more international markets Strong understanding of regional nuances in messaging, media, and buyer behavior Experience running multi-channel demand generation campaigns with a performance mindset Excellent cross-functional collaboration and communication skills Comfortable working across time zones and with culturally diverse teams Language skills and international market experience a plus (e.g., UK, LATAM, CA, MX , APAC) The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $151,200—$189,000 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.