Connoisseur Media

Provide operational and technical support for radio automation systems and maintain network infrastructure including firewalls and switches. | Requires 5+ years Windows systems administration, 3+ years business-class networking, proficiency with radio broadcast automation systems, and strong communication skills. | At Connoisseur Media, technology powers everything we do—from keeping our radio stations sounding their best to connecting technologies across markets, and ensuring our teams have the tools they need to create great content and serve our communities. We’re looking for a Network Administrator II to join our IT team, specializing in systems at the intersection of Information Technology and Radio Engineering (non-RF/Broadcast Engineering) across the company. In this remote position, you’ll play a critical role in providing high-level technical support. The ideal candidate is a strong troubleshooter with excellent customer service skills, a passion for technology, and the ability to support everything from broadcast automation systems to network and systems infrastructure. If you enjoy solving complex technical challenges, collaborating with colleagues across multiple locations, and working in a fast-paced media environment, this is an exciting opportunity to make a meaningful impact at a growing media company.   Responsibilities: * Provide operational and technical support for core radio automation systems, including Wide Orbit, RCS Zetta, and Nexgen. * Configure, install, and maintain network and firewall equipment such as routers, firewalls, and managed switches. * Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates. * Support proprietary and 3rd-party applications used across the organization. * Develop, maintain, and contribute knowledge to internal documentation, diagrams, IT, and Engineering SOPs and training manuals. * Maintain a professional attitude and appearance, providing excellent customer service at all times, and building effective working relationships with internal customers and team members. * Utilize strong analytical, problem-solving, and decision-making abilities to prioritize and manage multiple tasks and meet service-level agreements (SLAs). * Demonstrate self-motivation and adaptability to learn new technologies, work effectively both independently and in a team, and remain flexible in a fast-paced environment. * Support continuous improvement in the process and quality of the operations. * Perform any other duties assigned by the Director of IT or the Director of Engineering. Qualifications:   Required Technical Skills & Experience: * 5+ years of professional experience in Systems Administration on the Windows platform, including user/security management, file system administration, and patch management. (Familiarity with Linux is a plus). * 5+ years managing and remediating endpoint protection and security systems. * 3+ years of experience configuring and maintaining business-class networking equipment, including: * Firewalls (NAT/PAT, routing, access rules, VPNs). * Managed switches and VLANs. * Strong working knowledge of radio broadcast automation systems such as Wide Orbit, RCS Zetta, and Nexgen. Additional Experience Considered A Plus: * Experience with Google Workspace management. * Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP). * Experience with broadcast media-specific hardware and software. * Proficiency in technical diagramming tools (e.g., Microsoft Visio). General Requirements: * Excellent oral and written communication skills, with a focus on great customer service and interfacing with technical and non-technical stakeholders. * Ability to work remotely, under pressure, and meet strict deadlines. A company computer will be provided. * Ability to be on-call after hours on a rotation schedule. * Willingness to travel is a plus. Preferred: * Applicants in the Eastern Time Zone who are willing to work early hours. Salary Range: $55k - $65k DOE   Benefits:   Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits. * Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage. * Paid Time Off: 17 PTO days and 10 company holidays. * 401(k) Retirement Plan: Employer matching to support your future financial goals. * Employee Assistance Program: Free support services for you and your household. Discover Your Passion at Connoisseur!    We are Connoisseur Media [https://connoisseurmedia.com/], a broadcast and digital media company serving audiences, advertisers, and local communities. Recognized as one of the top 10 radio broadcasters in the U.S., we operate 182 radio stations in 40 markets and run a growing digital marketing business. From music and news to community events, we create media that matters. Through Connrex Digital [https://connrexdigital.com/], we help brands thrive with smart strategies, engaging stories, and expert PR. At our core, people are our passion and the heart of the Company, and we’re proud to be community-minded, with employees who love getting involved and making a difference.   Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify [https://www.e-verify.gov/]. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.    If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or recruitment@connmedia.com and include your full name, contact information, and the accommodation needed to assist you with the application process.

Provide remote technical support and maintain systems across multiple markets including hardware/software troubleshooting and user onboarding. | 3+ years Windows desktop administration experience with Microsoft O365 and Google Workspace management, strong communication, and remote work capability. | Connoisseur Media is seeking a motivated and experienced Network Administrator I – Help Desk professional to support employees across our growing organization. This is a fully remote position that plays a critical role in keeping our teams connected and productive across 40 markets nationwide. In this role, you will provide remote technical support for computers, software, and peripherals while helping maintain the systems and tools our teams rely on every day. The ideal candidate has a passion for technology, strong communication and troubleshooting skills, and a friendly, customer-service-focused personality. You’ll diagnose and resolve hardware and software issues, support end-user devices and applications, assist employees through remote support sessions, manage onboarding and offboarding, and help maintain documentation and support procedures. This is a great opportunity for someone who enjoys solving technical challenges, helping others, and working in a fast-paced, collaborative environment while supporting the technology that keeps our organization running smoothly. Preference may be given to a candidate in the Eastern time zone or with the willingness to work at 6 AM Eastern.  Responsibilities for this position may include: * Remote support for the operation of computers, software, and peripherals. * Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals. * Desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management. * Diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates. * Supporting proprietary software and 3rd-party applications. * Providing virtual assistance sessions using various remote desktop tools. * Developing end-user documentation and instructions. * Performing diagnostics, analysis, repairs, or the replacement of hardware for PCs, laptops, network equipment, and printers. * Following set policies and procedures when assisting clients to ensure proper handling of requests. * Contributing knowledge and updating information to maintain the Help Desk SOPs and training manuals for support. * Maintaining a professional attitude and appearance, providing excellent customer service at all times, including maintaining a good work ethic and assisting others when needed. * Supporting continuous improvement in the process and quality of the operations. * Building effective working relationships with your internal customers and team members. * Must be self-motivated and adaptable to learning and understanding new technologies. * Must be able to prioritize and manage multiple tasks to meet Service Level Agreements. * Must have strong analytical, problem-solving, and decision-making abilities. * Must have the ability to work both independently and in a team environment. * Must be flexible to change and have the ability to work in a fast-paced environment. * Any other duties assigned by senior management. Requirements of this position include the following: * 3+ years’ experience installing, configuring, integrating, and administering desktops on the Windows platform. Knowledge of iOS is a plus. * Experience managing Microsoft O365 tenants. * Experience managing Google Workspace tenants. * Developing and maintaining internal documentation and diagrams. * Must have great customer service and experience interfacing with customers. * Excellent oral and written communication skills. * Work well under pressure and able to meet deadlines. * Ability to work remotely. A computer will be provided. * Available outside of regular work hours to be in an on-call rotation. Additional skills and experience that may factor into consideration: * Experience in broadcast media hardware/software. * Experience using/managing Zendesk Help Desk. * Microsoft Visio. * Experience with business-class firewalls, including NAT/PAT, routing, access rules, and VPNs. * Experience configuring managed switches and VLANs. * Configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches with the guidance of senior staff. Benefits:   Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits. * Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage. * Paid Time Off: 17 PTO days and 10 company holidays. * 401(k) Retirement Plan: Employer matching to support your future financial goals. * Employee Assistance Program: Free support services for you and your household. Salary Range: $45,000 - $55,000 DOE   Discover Your Passion at Connoisseur!    We are Connoisseur Media [https://connoisseurmedia.com/], a broadcast and digital media company serving audiences, advertisers, and local communities. Recognized as one of the top 10 radio broadcasters in the U.S., we operate 182 radio stations in 40 markets and run a growing digital marketing business. From music and news to community events, we create media that matters. Through Connrex Digital [https://connrexdigital.com/], we help brands thrive with smart strategies, engaging stories, and expert PR. At our core, people are our passion and the heart of the Company, and we’re proud to be community-minded, with employees who love getting involved and making a difference.   Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify [https://www.e-verify.gov/]. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.    If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or recruitment@connmedia.com and include your full name, contact information, and the accommodation needed to assist you with the application process.