Connexus Credit Union

Design and develop engaging learning solutions aligned with organizational goals, and facilitate training sessions. | Requires 3+ years of L&D experience, proficiency with eLearning authoring tools, and familiarity with Microsoft Office programs. | Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. Connexus offers an Amazing Benefits package: 25 days of paid time off and 10 paid holidays 16 hours of paid Volunteer Time Off 401K Retirement with up to 6% employer match Excellent Health, Dental, Vision insurance, including multiple plan options Health Savings Account with generous employer contributions Employer paid Life insurance, Short-Term and Long-Term Disability Tuition Reimbursement from $4,000 - $7,000 per calendar year Robust Learning and Development program that includes an annual professional development stipend About the Role: The Learning & Development Specialist designs and delivers engaging learning solutions, including virtual training, eLearning, job aids, etc. that advance skills and align with organizational goals. This role collaborates closely with subject matter experts and leaders to assess needs, apply adult learning principles, and create practical, accessible learning experiences. The specialist will be expected to use instructional design and facilitation skills, while managing multiple priorities in a fast-paced environment. Responsibilities: Design and develop learning solutions (eLearning, instructor-led training, job aids, videos, resources, etc.) that align with organizational strategies to support performance goals and skills development. Apply adult learning theory, instructional design models, and best practices to create clear, engaging and accessible content. Design and facilitate learning that aligns with adult learning principles such as relevance, experience-based learning, practice, and immediate application. Partner with SMEs, and leaders to understand business needs to co-create learning solutions. Assist with marketing L&D opportunities. Back-up point of contact for the Learning Management System (LMS) to provide tracking of employee progress on their development goals; filter requests to other team members as necessary. Participate in educational and professional organizations/opportunities. Comply with all Federal Regulations as they pertain to your job duties, including BSA. Position Requirements: This position is Remote. Bachelor's degree or commensurate experience is Required. 3+ years of direct working experience within a Learning & Development role is Required. Experience with eLearning authoring tools (e.g., Articulate 360, Storyline, Rise, Captivate, or similar) is Required. Expertise in Microsoft Word, PowerPoint, and Excel, along with other presentation/training and development related programs is Required. Connexus Credit Union's Employer Recognitions: 2024 Best in Class Employer, Gallagher 2025 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35 Let’s face it – everything has changed: where we do our work, how we communicate and collaborate, what we expect of our employer. Connexus Credit Union embraces that change and is continually designing new ways to put our people first. We invite you to be part of a fast-growing, dynamic work environment built for balance, growth, and job satisfaction. A career with Connexus Credit Union means access to exceptional benefits. Check out our Candidate Information Guide to see the ways we support you. Candidate Information Guide Connexus requires that remote employees must reside in one of the following states to be considered for any of our remote positions: FL, IL, IN, IA, MI, MN, MO, OH, TX, WI.

Build and maintain KPIs, dashboards, and reports while supporting data preparation and analysis under supervision in a remote, collaborative environment. | Requires 1+ years of data analysis experience, proficiency in SQL, Excel, or Python, familiarity with Snowflake, ability to create reports in Power BI, and Microsoft Power BI Data Analyst Associate Certification. | Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. Connexus offers an Amazing Benefits package: 25 days of paid time off and 8 paid holidays 16 hours of paid Volunteer Time Off 401K Retirement with up to 6% employer match Excellent Health, Dental, Vision insurance, including multiple plan options Health Savings Account with generous employer contributions Employer paid Life insurance, Short-Term and Long-Term Disability Tuition Reimbursement from $4,000 - $7,000 per calendar year Robust Learning and Development program that includes an annual professional development stipend About the Role: We are hiring an Associate Data Analyst to support the migration and enhancement of business intelligence dashboards and reports from Looker to Power BI, with a focus on delivering actionable insights for stakeholders across the organization. This role requires a strong understanding of data visualization, Microsoft Fabric, MS Power BI, Snowflake, along with the ability to quickly interpret and troubleshoot dashboards and reports. Must have a collaborative mind-set and experience in a fast-paced, data-driven environment—especially within the banking industry is highly valued. Responsibilities: Under general supervision, builds and maintains KPIs, dashboards, reports, and data related products. Gathers and cleans datasets from predefined sources. Performs basic data preparation tasks (e.g., formatting, merging, deduplication) under guidance. Conducts exploratory data analysis on smaller datasets to identify basic trends or patterns. Supports analysts by preparing data for business questions and assisting with simpler analyses. Generates standard reports and assists in creating basic dashboards with supervision. Learns and utilizes visualization tools to communicate straightforward insights. Assists in gathering requirements from business units. Provides basic guidance to stakeholders on data self-service tools and data security basics. Assists with ePMO projects and tasks. Executes established quality checks to ensure data accuracy and flag inconsistencies. Identifies inefficiencies in routine tasks and suggest possible automations. Provides preliminary insights that contribute to team-driven decision-making processes. Collaborates cross-functionally to align with business goals, with supervision. Position Requirements: This position is Remote. Bachelor’s Degree, or commensurate experience is Required. 1+ years of experience within Data Analysis, and Data Visualization Analysis is Required. Experience with SQL, Excel, or Python for data extraction and analysis is Required. Familiarity with a centralized data warehouse (e.g., Snowflake) and willingness to learn advanced capabilities is Required. Ability to create basic reports using Excel and Power BI is Required. Microsoft Certified: Power BI Data Analyst Associate Certification is Required. Connexus Credit Union's Employer Recognitions: 2024 Best in Class Employer, Gallagher 2025 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35 Let’s face it – everything has changed: where we do our work, how we communicate and collaborate, what we expect of our employer. Connexus Credit Union embraces that change and is continually designing new ways to put our people first. We invite you to be part of a fast-growing, dynamic work environment built for balance, growth, and job satisfaction. A career with Connexus Credit Union means access to exceptional benefits. Check out our Candidate Information Guide to see the ways we support you. Candidate Information Guide Connexus requires that remote employees must reside in one of the following states to be considered for any of our remote positions: FL, IL, IN, IA, MI, MN, MO, OH, TX, WI.

Lead and execute internal and external communications strategies including executive messaging, media relations, online review management, and communication governance. | Requires 5+ years in communications and media, experience with communication platforms like SharePoint and Teams, media relations, issues communications, and managing online reviews or social customer care. | Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. Connexus offers an Amazing Benefits package: • 25 days of paid time off and 8 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend About the Role: The Senior Communications & Media Specialist leads the development and implementation of our internal communications strategy to inform, align, and inspire employees, while also managing external communications to foster a positive brand reputation with media partners and across online review ecosystems. This role partners closely with senior leadership to craft executive communications, govern message standards, and coordinate cross-functional storytelling. It also owns earned media and reputation management programs, including proactive pitching, issues response, and review monitoring/response protocols. Responsibilities: • Build and execute an annual internal communications strategy that aligns employees to company vision, values, and priorities; plan editorial calendars, cadence, and channel mix (e.g., SharePoint, Teams All-Staff, email, live forums). • Serve as lead writer/editor for leadership messages, all-staff announcements, and key change communications; ensure clarity, consistency, and brand voice. • Maintain and optimize internal channels (e.g., SharePoint homepage; Teams All-Staff) for reach and engagement, including analytics and continuous improvement. • Develop presentation materials and talking points for executive and enterprise meetings. • Lead earned media strategy and relationships with reporters, editors, and industry outlets; pitch stories that elevate the brand and support business priorities. • Draft, edit, and route press releases, media statements, and Q&As; ensure consistency with brand, regulatory, and risk standards. • Establish and enforce communication protocol for Incident Response Team (approval matrix, holding statements, post-mortems) in partnership with Risk. • Create and run an online reviews strategy (Google, Apple/Android app stores, social/business directories): monitoring, response SLAs, escalation paths, and insights reporting to drive service and product improvements. • Partner with stakeholders to ensure timely, brand-appropriate responses and to address root-cause drivers of negative feedback. • Content, Governance, and Brand Standards. • Own the enterprise KPI dictionary and messaging guidelines for internal/external communications; institute change control and versioning. • Coach leaders and subject-matter experts on message development, media readiness, and presentation best practices; coordinate spokesperson training. • Collaborate with creative/video teams to produce high-quality content for internal culture-building and community relations. • Develop annual plans and quarterly scorecards; track channel engagement, employee sentiment, earned media outcomes, share of voice, and review ratings/response times; translate insights into actions. • Ensure all communications comply with applicable Federal/State regulations (e.g., BSA and bank/credit union advertising standards) and internal policies. Position Requirements: • This position is Remote. • Bachelor’s Degree, or commensurate experience is Required. • 5+ years of experience within Communications and Media is Required. • Prior experience with communication tools and platforms (e.g., SharePoint, Teams, email studios, media databases) is Required. • Experience with media relations, issues communications, managing online reviews programs or social customer care processes is Required. Connexus Credit Union's Employer Recognitions: • 2024 Best in Class Employer, Gallagher • 2025 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35

Fraud Specialists help protect members and the credit union’s assets by assisting in fraud recovery and writing comprehensive reports for management. They monitor fraud software, investigate identity theft reports, and communicate with affected members to provide support and guidance. | Candidates must have at least 1 year of related experience and be required to obtain CBSAP certification within the first year. A solid understanding of fraud regulations and excellent communication skills are essential. | Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. Connexus offers an Amazing Benefits package: 20 days of paid time off and 8 paid holidays 16 hours of paid Volunteer Time Off 401K Retirement with up to 6% employer match Excellent Health, Dental, Vision insurance, including multiple plan options Health Savings Account with generous employer contributions Employer paid Life insurance, Short-Term and Long-Term Disability Tuition Reimbursement from $4,000 - $7,000 per calendar year Robust Learning and Development program that includes an annual professional development stipend About the Role: Our Fraud Specialists help to protect our members and the credit union’s assets. They do this by assisting members in fraud recovery, writing comprehensive reports for management, and focusing on ways to mitigate losses impacting Connexus. If you have a hunger to learn and a drive to achieve excellence, join us for bankers’ hours with a team that wants you to be your personal and professional best. Responsibilities: Receives and analyzes dispute, identity theft, credit bureau and fraud claims from members and employees and determines appropriate resolutions. Works in a dynamic, highly collaborative, fast-paced environment, where member experience and fraud prevention are the goal. Monitoring fraud software program (Verafin) for compliance with fraud reporting, which includes filing Suspicious Activity Reports (SAR). Supports the monitoring and tracking of fraud issues across all channels of credit union; prepares reports for management based on this tracking. Investigate Identity Theft Red Flag reports and document findings. Works with the Fraud Analyst to process and prepare case files to and from governmental agencies and any fraud cases we elect to pursue. Communicate with members affected by fraud incidents, providing support, information, and guidance in the resolution process. Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Fraud Analyst, Director BSA & Fraud. Position Requirements: This position is Remote. 1+ years of related experience is Required. Required to hold or obtain the CBSAP certification within the first year. Possess frontline banking experience and a solid understanding of Fraud, Reg E, BSA/AML, and USA Patriot Act rules and regulations. Use effective judgment to make sound decisions while minimizing the credit union’s exposure to risk. Excellent understanding of regulations applicable to the financial industry (i.e. banking and/or credit union industries). Thorough knowledge/understanding of legal and regulatory matters and industry trends. Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency. Required to possess proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. word documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems. Excellent verbal and written communication skills including the meaning and spelling of words, rules of composition, and grammar to effectively communicate with all levels of bank and external customers. Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report. Connexus Credit Union's Employer Recognitions: 2024 Best in Class Employer, Gallagher 2025 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35 Let’s face it – everything has changed: where we do our work, how we communicate and collaborate, what we expect of our employer. Connexus Credit Union embraces that change and is continually designing new ways to put our people first. We invite you to be part of a fast-growing, dynamic work environment built for balance, growth, and job satisfaction. A career with Connexus Credit Union means access to exceptional benefits. Check out our Candidate Information Guide to see the ways we support you. Candidate Information Guide Connexus requires that remote employees must reside in one of the following states to be considered for any of our remote positions: FL, IL, IN, IA, MI, MN, MO, OH, TX, WI.