‎ConnectWise

Analyzing data, building reports and dashboards, and communicating insights to stakeholders. | Experience with SQL, Power BI, and data analysis, with a focus on managing projects and understanding business needs. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Principal Data Analyst is responsible for analyzing data, building and automating reports and dashboards, and communicating insights to various high-level stakeholders. This role uses a thorough understanding of our critical business concepts, terms, and processes to assist the Data Services team with data creation, data pipeline adjustments, and refinement. Essential Duties & Responsibilities Executes projects through writing SQL queries, analyzing data, and building reports . Provides support to cross-functional teams, with a high attention to detail Performs requirements gathering and ensures reports/analyses are fulfilling user requirements and in alignment with corporate KPI definitions Defines, understands, and recommends changes based on findings Analyzes and presents findings to key project stakeholders Ensures collected data is organized, captured, and designed to support business needs Researches, analyzes, and documents findings Prioritizes projects based on organizational needs May coach, review, and/or delegate work to other team members. Knowledge, Skills, and/or Abilities Required: Ability to manage large projects and processes independently with limited supervision Recognized subject matter expert of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirement Ability to analyze business needs and work with technical staff to formulate technical solutions Strong strategic thinking skills with a demonstrated ability to identify business opportunities Possesses a professional presence suitable for interaction in meetings, in-person, or via email Strong presentation and communication skills Strong analytical and problem-solving skills Knowledge of Microsoft applications. Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree required in related field or equivalent business experience 3+ years of experience in relevant field Experience using Power BI and writing SQL Queries Preferred: Snowflake and/or DBT. Working Conditions: Remote or Hybrid depending on location. With your consent, reference checks will be conducted prior to receiving an offer. 0-10% travel may be required (regional and international) ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Manage vendor partnerships, develop strategic initiatives, and lead onboarding and strategic planning for vendor integrations. | Extensive experience in sales engineering, vendor management, and strategic planning, with strong communication and organizational skills. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Senior Solutions Partner Manager - General Summary: The Senior Solutions Partner Manager is responsible for the overall strategy, execution, and profitability of our vendor partners. This role works in partnership with the Ecosystem and Vendor Management to manage relationships, develop strategic initiatives, and execute corporate strategy. With your consent, reference checks will be conducted prior to receiving an offer. Essential Duties & Responsibilities: Provides support cross-functionally, with a high attention to detail Researches, analyzes, and documents findings May coach, review, and/or delegate work to other team members Develops an effective strategy and marketing plan with vendors around their products and objectives Manages and presents strategic plans to key stakeholders both internal and external Responsible for onboarding and launching a new resold vendor partner Leads Quarterly Business Review meetings as it pertains to achievement against goals Prepares and alters presentation content to target specific markets, opportunities, and audiences Understands and communicates how partners utilize integrations to be more efficient Assists with financial analysis that would be of strategic assistance to a contract, pricing structure, promotion or rebate Conducts trainings cross-functionally for the advancement of the vendor Assists the Invent team qualifying and evaluating new technology Coordinates with Invent team and vendor, on integration plan and timeline Owns SKU creation for resold vendor partners Assists cross-functional teams with provisioning and management processes for resold vendors Develops efficient processes for overage or usage charges with each respective vendor Keeps stakeholders informed of vendor sales progress once on-boarded and take necessary actions as needed Collaborates cross-functionally to plan, coordinate, and develop strategies to achieve team goals Maintains a positive, professional "total customer service" attitude Supports the implementation of the sales strategy based on direction from senior management Forecasts for strategic initiatives and revenue Conducts effective meetings with a clear goal, time limit, and follow up communication Knowledge, Skills and/or Abilities Required: Ability to manage large projects and processes independently with limited supervision Recognized subject matter expert of applicable work area Ability to situationally adapt and understand new technology/processes as per partner requirement Strong knowledge of IT Service Providers or VARs and how these partners utilize both the organizations and vendor partner products Strong ability to manage vendor relationships at different levels of engagement within the organization's ecosystem Organized and detail-oriented Strong technological skills Proven success exceeding quotas Strong negotiation skills Knowledge of department strategies and services, resolve conflicts, and influence outcomes on non - routine matters for the division with some management assistance Strong ability to prioritize, assign, monitor, and control the activities of vendor partnerships Knowledge of IT Channels and Channel Ecosystem Ability to work within a Channel Partner Ecosystem Strong technological skills Ability to effectively communicate through phone and email Ability to liaise with partners, vendors, and with colleagues at all levels Preferred: Knowledge of the IT, Professional Services, RMM, CRM, or ERP markets and various security solutions Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 6+ years of relevant experience Preferred: 2+ years of inside sales or product management position with proven results Working Conditions: Onsite/Hybrid/Remote depending on location 25-40% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Design, build, maintain large-scale production services and web applications, debug production issues, and improve engineering standards. | 5+ years software development experience with expert C# and .NET Core skills, strong OOP and design patterns knowledge, REST API experience, cloud platform familiarity, relational database proficiency, and CI/CD experience. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Senior Software Engineer I is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner, while remaining aligned with industry and organizational standards. Essential Duties and Responsibilities: Provides support to the Engineering teams, with a high attention to detail. Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, and practices. Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems. Works on systems critical to company’s current and future operations. Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software. Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems. Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Expert-level proficiency in C# and .NET Core Strong understanding of object-oriented programming, design patterns, and SOLID principles Experience with RESTful API development and integration Familiarity with cloud platforms (Azure, AWS, or GCP) Proficiency with relational databases (e.g., SQL Server, PostgreSQL) and ORMs like Entity Framework Core Experience with CI/CD pipelines and DevOps practices Excellent problem-solving, debugging, and analytical skills Strong communication and collaboration abilities Educational/Vocational/Previous Experience Recommendations: Bachelor’s or master’s degree in computer science, Engineering, or sufficient work experience in this field. 5+ years of professional experience in software development. Working Conditions: Onsite/Hybrid/Remote depending on location 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Provide remote technical support for Windows and Mac devices, manage trouble tickets, and assist customers via phone, chat, and email. | 1-2 years help desk experience or related degree, proficiency in Active Directory, IT certifications preferred, excellent communication and customer service skills. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The ConnectWise Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution. Essential Duties and Responsibilities: • Support Windows and MAC desktop and laptop computers via phone, chat, and email • General access and connectivity issues • Support and solve desktop application issues; elevate to Level 2 as needed • Basic administration of user accounts and groups • Take ownership of trouble tickets, working and tracking issues to resolution • Record detailed information into Service Desk ticketing system • Support for mobile devices such as iPhones, Blackberries, and Android phones • Occasionally act as a liaison between Partners/Clients and NOC team in India • Utilize support applications to ensure timely resolution of client issues. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent knowledge of Windows operating systems, Apple operating systems • Proficient in Active Directory • Knowledge of network basics • Knowledge of VPN basics • Excellent communication, written and verbal are vital for communication via phone, chat, and email • Excellent customer service skills are vital • Customer service, especially with inbound phone contact • Excellent planning, organizing, problem solving, and time management skills Educational/Vocational/Previous Experience Recommendations: • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment. • 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment • IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred. • Preferred: Proficiency in Active Directory Working Conditions: • Hybrid/Remote/On-Site depending on location • 0 – 10 % travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Provide remote and hybrid support for Windows and Mac devices, manage user accounts, resolve technical issues, and maintain detailed service desk records. | 1-2 years help desk experience or equivalent, college degree or IT certifications preferred, strong knowledge of Windows/Mac OS, Active Directory, networking basics, and excellent communication skills. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers-and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The ConnectWise Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution. Essential Duties and Responsibilities: • Support Windows and MAC desktop and laptop computers via phone, chat, and email • General access and connectivity issues • Support and solve desktop application issues; elevate to Level 2 as needed • Basic administration of user accounts and groups • Take ownership of trouble tickets, working and tracking issues to resolution • Record detailed information into Service Desk ticketing system • Support for mobile devices such as iPhones, Blackberries, and Android phones • Occasionally act as a liaison between Partners/Clients and NOC team in India • Utilize support applications to ensure timely resolution of client issues. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent knowledge of Windows operating systems, Apple operating systems • Proficient in Active Directory • Knowledge of network basics • Knowledge of VPN basics • Excellent communication, written and verbal are vital for communication via phone, chat, and email • Excellent customer service skills are vital • Customer service, especially with inbound phone contact • Excellent planning, organizing, problem solving, and time management skills Educational/Vocational/Previous Experience Recommendations: • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment. • 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment • IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred. • Preferred: Proficiency in Active Directory Working Conditions: • Hybrid/Remote/On-Site depending on location • 0 - 10 % travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

The Senior Systems Analyst is responsible for recommending and developing scalable technology solutions to complex business problems. This role involves analyzing system and application data to optimize and scale processes in partnership with cross-functional teams. | Candidates should have strong knowledge of Salesforce and related technologies, as well as experience in data analysis and project management. Strong communication skills and the ability to work independently are essential. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Senior Systems Analyst is responsible for recommending and developing scalable technology solutions to complex business problems, by analyzing system and application data to determine areas for optimization and scale. This role works in partnership with cross-functional teams to assist with the development, analysis, and improvement of strategic system processes and procedures. This role will require knowledge working within Salesforce. Essential Duties and Responsibilities: · Research and analyze business problems, document findings and recommend business and technical solutions · Creates, updates, and deactivates SKUs. Facilitate SKU acceptance and sign off. · Test the design, manage QA and UAT, verify solutions · Develops, documents and rolls out new and revised key processes and procedures with respective departments throughout the organization, vendors, and distributors · Manages Salesforce data feeds and other integrations · Aids in the analysis and optimization of various activities relating to the daily operations of the business to help identify the current and future needs · Identifies trends, deficiencies, and inconsistencies within data through data analysis and offers suggestions on interpreting the information · Monitors and reports what is happening on business systems to maintain high availability and performance · Collects, builds, analyzes, and reports data in order to increase accurate invoicing and SKU counts · Ensures the timely delivery of reports and data needs · Provides support to cross-functional teams, with a high attention to detail · May coach and review the work of other team members Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Ability to manage projects and processes independently with limited supervision · Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards · Ability to situationally adapt and understand new technology/processes as per business requirements · Familiar with relational database concepts, and client-server concepts · Strong knowledge of Salesforce, Salesforce CPQ (including Products) and quote to cash process in Salesforce · Strong knowledge of querying and report writing in SQL, Snowflake and MS Access · Strong knowledge of various reporting tools including MS Excel, Power Automate, Power Pivot, Power BI, etc. · Experience with Data Loader or applicable tools · Experience with middleware integration between Salesforce and ERP solutions such as Netsuite · Organized, detail oriented, and self-motivated · Strong skill in Microsoft Office applications · Familiarity with Sharepoint and Smartsheet · Strong communications skills, both verbal and written · Strong critical thinking and problem-solving skills, including reporting and analysis · Knowledge of basic quoting and invoicing (billing) principles · Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences · A certain degree of creativity and latitude is required Working Conditions: 10% Travel may be required for this role Onsite/Remote Depending on Location ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

The Sales Engineer assesses the potential application of products or services and offers solutions that meet customer needs. This role collaborates with the Sales team to drive support, generate pipeline, and ensure successful product adoption from sales cycles to implementation. | Candidates should have a Bachelor's degree or equivalent experience and at least 3 years of relevant experience. Knowledge of cybersecurity principles, experience with EDR, SIEM, Microsoft Security solutions, and familiarity with compliance standards are preferred. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Sales Engineer is responsible for assessing the potential application of products or services and offers solutions that meet customer needs. This role works in partnership with the Sales team to drive Sales support, generate pipeline, and help create an overall successful adoption of the products and services from the initial sales cycles to implementation and onboarding. Essential Duties and Responsibilities: Provides support to the Sales team(s), with a high attention to detail. Collaborate with Sales teams to identify client requirements and product technical validation during sales presentations and product demonstrations Provides support to the Sales team(s), with an extremely high attention to detail Researches, analyzes, documents, and shares findings leveraging internal system Researches and presents reports showing potential customers the cost benefit of purchasing company products or services Provides technical training to clients and communicates customer feedback for future product developments Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations Executes proof of concepts with prospects at both a technical and business level to show value Exercises discretion and judgement regarding product specifications required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value Prepares, researches, and provides input into technical RFPs/RFQs Acts as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support Pursues and maintains professional and technical knowledge through ongoing training and education May coach and review the work of other team members Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Capacity to grasp new technologies and complex concepts quickly Ability to manage large projects and processes independently with limited supervision Intermediate knowledge of cybersecurity principles and technologies Ability to situationally adapt and understand new technology/processes as per partner requirement Proven sales track record of success Ability to identify opportunities and leverage internal and external resources appropriately Understanding of relevant products and services Excellent communication and interpersonal skills Team player with willingness to work both in a team environment as well as independently Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 3+ years of relevant experience Experience with EDR, SIEM, and Microsoft Security solutions Experience with a business process or management application Experience with Salesforce Preferred: Familiarity with compliance standards such as CMMC and NIST Preferred: Experience in relevant channels such as MDP, VAR, OE, TSP, Internal IT, and/or MSP Working Conditions: Onsite/Hybrid/Remote depending on location 20-30% travel may be required May require occasional work outside of normal business hours (conferences, events, securing deals, etc.) ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.