‎ConnectWise

Plan, execute, and lead onsite events such as tradeshows, roadshows, and partner events to generate sales pipeline. | Requires 3+ years of event management experience, strong organizational skills, and ability to work in fast-paced environments. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Field Marketing Manager is responsible for the planning, execution, and onsite leadership of field marketing programs that drive sales pipeline, including tradeshows, roadshows, Lunch & Learn events, and other high-impact in-person programs. This role reports to the Director of Field Events and works cross-functionally with Demand Generation, Product Marketing, Partner Marketing, and Sales. The Field Marketing Manager is the primary onsite lead for assigned events and serves as the face of Field Events in the field, ensuring a consistent, high-quality experience for partners, prospects, and internal stakeholders. Essential Duties and Responsibilities: Plan and execute tradeshows, roadshows, Lunch & Learn events, and other pipeline-generation programs. Own end-to-end event execution, including logistics, vendors, staffing, timelines, and onsite delivery. Serve as the primary onsite lead, managing setup, execution, teardown, and real-time issue resolution Travel to support in-person events and ensure consistent execution standards. Lead onsite staff, vendors, and partners to ensure smooth, professional event execution Act as a knowledgeable point of contact for product-level conversations, directing detailed questions to appropriate Sales or Product teams Support Sales teams onsite through booth staffing, partner engagement, and relationship building. Partner with Demand Generation, Product Marketing, and Sales to align events with campaign goals and GTM strategy Collaborate with Partner Marketing and Social Media teams on sponsored speaking sessions, onsite content capture, and social amplification Coordinate closely with the Event Operations Specialist on budgets, lead capture processes, and post-event reporting. Manage assigned event programs with clearly defined goals, KPIs, and success metrics Analyze and present post-event reporting, including attendance, engagement, pipeline impact, and qualitative insights. Identify opportunities to improve onsite execution, attendee experience, and operational efficiency. Support special projects or new field programs as assigned May coach or support junior team members or temporary event staff. Research, analyze, and document findings to support continuous improvement of field programs. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently on projects and processes with general supervision. Proven ability to manage complex events independently with minimal supervision. Strong onsite execution skills and comfort operating in fast-paced, high-pressure environments High travel readiness and flexibility. Excellent interpersonal, verbal, and written communication skills. Strong organizational skills with the ability to manage multiple events and priorities simultaneously. Ability to adapt quickly to new tools, technologies, and processes. Experience with Cvent and event technology platforms is a plus. Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 3+ years of relevant experience Preferred: B2B event experience Working Conditions: Onsite/Hybrid/Remote depending on location 40–50% travel required, including multi-day onsite events. May require extended hours during peak event periods. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Designing and improving partner experience programs, managing projects, and developing team capabilities. | Bachelor’s degree or equivalent experience, 4+ years in related roles, project management skills, and ability to influence and develop teams. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! IT Nation Program Manager - General Summary: The IT Nation Program Manager is responsible for creating and cultivating a positive experience for partners and other groups attending the IT Nation program. This role works in partnership with the cross-functional teams to design and improve the experience and take aways for partners attending IT Nation events. With your consent, reference checks will be conducted prior to receiving an offer. Essential Duties and Responsibilities: Provides support to the IT Nation team, with a high attention to detail Researches, analyzes, and documents findings May coach and review the work of other team members Designs and implements IT Nation Evolve programs, driving focus on vital behaviors and improving business performance Identifies, recruits, coaches, and trains facilitators for IT Nation groups Develops group level accountability practices and tracking Utilizes knowledge of partners and information gathered to provide feedback for future IT Nation Programs Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to manage projects and processes independently with limited supervision Advanced knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirements Knowledgeable in the organization and Managed Service Provider (MSP) industry Ability to define and execute processes Skills in talent and team development Leadership skills and ability to influence other through reciprocal efforts Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 4+ years of related experience Working Conditions: Remote 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Analyze and document business processes, gather requirements, and support system testing and training. | Requires 2+ years of experience, Salesforce platform knowledge, Agile/Scrum familiarity, and a relevant bachelor's degree. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated. Essential Duties and Responsibilities: Provides support to cross functional team(s), with a high attention to detail Researches, analyzes, and documents findings Document and distribute new or revised processes and procedures that result from project efforts Analyze business problems and recommends solutions Write user stories with detailed acceptance criteria Create and implement solution design that will meet the needs of the business Create and implement project plans when applicable Test the design, manage QA and UAT, verify solutions Write up and keep detailed records of initiatives Perform System demo, participate in user acceptance testing, and conduct user training Facilitate user acceptance and sign off Performs a variety of tasks A certain degree of creativity and latitude is required Review, analyze, and evaluate market data and trends Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently on projects and processes with general supervision. Ability to situationally adapt and understand new technology/processes. Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences. Must be detail oriented, strong analytical, people and documentation skills. Well-versed in both Agile and waterfall methodologies, as well as SCRUM. Must understand how to communicate difficult/sensitive information tactfully. Ability to work on multiple priorities and/or projects simultaneously. Problem-solving abilities and the ability to meet reasonable deadlines. Strong team player with the ability to build positive and collaborative relationships within the organization. Familiar with relational database concepts, and client-server concepts. Financial Analysis and Familiarity with Financial terms. Willingness to call or speak with customers directly. Familiarity with SharePoint, Smartsheet, and Jira. Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience. 2+ years of related experience. 2+ years of experience working with the Salesforce Platform. Experience with Agile/Scrum methodologies. Salesforce Business Analyst Certification. Preferred: Experience in Finance or Marketing. Working Conditions: Onsite/Hybrid/Remote depending on location 0-25% travel may be required. With your consent, reference checks will be conducted prior to receiving an offer ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Lead and execute complex, cross-functional projects supporting business transformation and strategic growth, ensuring alignment with organizational goals and measurable outcomes. | Extensive experience in operational leadership, project management, digital transformation, and stakeholder engagement, with a proven track record of managing complex initiatives. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Senior Project Manager is responsible for driving the successful execution of high-impact projects that align with organizational priorities. This role blends advanced project management discipline with business acumen, adaptability, and a focus on delivering measurable value. The Senior Project Manager partners with cross functional teams, influences outcomes, and ensures projects not only meet timelines and budgets, but also advance the company’s strategic objectives. Essential Duties and Responsibilities: Lead the planning and execution of complex, cross-functional initiatives that support business transformation and strategic growth Translate organizational strategy into actionable project plans, ensuring alignment with business goals and measurable outcomes Ensure project outcomes align with broader program and portfolio objectives, escalating misalignment or risks proactively. Develop and maintain comprehensive project plans, timelines, RAID logs (Risks, Assumptions, Issues, Dependencies), and status reports. Ensure disciplined tracking of milestones, deliverables, and project risks, while maintaining flexibility to adapt plans as priorities evolve Facilitate effective project governance, ensuring transparency and accountability at all stages Facilitate cross-functional decision-making by presenting scenarios, implications, and data-driven recommendations Lead teams through change, navigating ambiguity and shifting priorities with resilience and resourcefulness. Motivate and empower project teams, cultivating a culture of accountability, innovation, and continuous improvement. Define, track, and report on measurable business outcomes and benefit realization to ensure strategic value delivery. Integrate change management and stakeholder readiness practices into project delivery to support successful adoption Contribute to the continuous improvements of PMO methodologies, tools, and frameworks to elevate organizational delivery maturity Working Conditions: Hybrid/Remote Based on location Up to 10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Design, build, maintain large-scale production services and web applications, debug production issues, and improve engineering standards. | 5+ years software development experience with expert C# and .NET Core skills, strong OOP and design patterns knowledge, REST API experience, cloud platform familiarity, relational database proficiency, and CI/CD experience. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Senior Software Engineer I is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner, while remaining aligned with industry and organizational standards. Essential Duties and Responsibilities: Provides support to the Engineering teams, with a high attention to detail. Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, and practices. Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems. Works on systems critical to company’s current and future operations. Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software. Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems. Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Expert-level proficiency in C# and .NET Core Strong understanding of object-oriented programming, design patterns, and SOLID principles Experience with RESTful API development and integration Familiarity with cloud platforms (Azure, AWS, or GCP) Proficiency with relational databases (e.g., SQL Server, PostgreSQL) and ORMs like Entity Framework Core Experience with CI/CD pipelines and DevOps practices Excellent problem-solving, debugging, and analytical skills Strong communication and collaboration abilities Educational/Vocational/Previous Experience Recommendations: Bachelor’s or master’s degree in computer science, Engineering, or sufficient work experience in this field. 5+ years of professional experience in software development. Working Conditions: Onsite/Hybrid/Remote depending on location 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Provide remote technical support for Windows and Mac devices, manage trouble tickets, and assist customers via phone, chat, and email. | 1-2 years help desk experience or related degree, proficiency in Active Directory, IT certifications preferred, excellent communication and customer service skills. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The ConnectWise Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution. Essential Duties and Responsibilities: • Support Windows and MAC desktop and laptop computers via phone, chat, and email • General access and connectivity issues • Support and solve desktop application issues; elevate to Level 2 as needed • Basic administration of user accounts and groups • Take ownership of trouble tickets, working and tracking issues to resolution • Record detailed information into Service Desk ticketing system • Support for mobile devices such as iPhones, Blackberries, and Android phones • Occasionally act as a liaison between Partners/Clients and NOC team in India • Utilize support applications to ensure timely resolution of client issues. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent knowledge of Windows operating systems, Apple operating systems • Proficient in Active Directory • Knowledge of network basics • Knowledge of VPN basics • Excellent communication, written and verbal are vital for communication via phone, chat, and email • Excellent customer service skills are vital • Customer service, especially with inbound phone contact • Excellent planning, organizing, problem solving, and time management skills Educational/Vocational/Previous Experience Recommendations: • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment. • 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment • IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred. • Preferred: Proficiency in Active Directory Working Conditions: • Hybrid/Remote/On-Site depending on location • 0 – 10 % travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Provide remote and hybrid support for Windows and Mac devices, manage user accounts, resolve technical issues, and maintain detailed service desk records. | 1-2 years help desk experience or equivalent, college degree or IT certifications preferred, strong knowledge of Windows/Mac OS, Active Directory, networking basics, and excellent communication skills. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers-and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The ConnectWise Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution. Essential Duties and Responsibilities: • Support Windows and MAC desktop and laptop computers via phone, chat, and email • General access and connectivity issues • Support and solve desktop application issues; elevate to Level 2 as needed • Basic administration of user accounts and groups • Take ownership of trouble tickets, working and tracking issues to resolution • Record detailed information into Service Desk ticketing system • Support for mobile devices such as iPhones, Blackberries, and Android phones • Occasionally act as a liaison between Partners/Clients and NOC team in India • Utilize support applications to ensure timely resolution of client issues. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent knowledge of Windows operating systems, Apple operating systems • Proficient in Active Directory • Knowledge of network basics • Knowledge of VPN basics • Excellent communication, written and verbal are vital for communication via phone, chat, and email • Excellent customer service skills are vital • Customer service, especially with inbound phone contact • Excellent planning, organizing, problem solving, and time management skills Educational/Vocational/Previous Experience Recommendations: • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment. • 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment • IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred. • Preferred: Proficiency in Active Directory Working Conditions: • Hybrid/Remote/On-Site depending on location • 0 - 10 % travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

The Senior Systems Analyst is responsible for recommending and developing scalable technology solutions to complex business problems. This role involves analyzing system and application data to optimize and scale processes in partnership with cross-functional teams. | Candidates should have strong knowledge of Salesforce and related technologies, as well as experience in data analysis and project management. Strong communication skills and the ability to work independently are essential. | ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Senior Systems Analyst is responsible for recommending and developing scalable technology solutions to complex business problems, by analyzing system and application data to determine areas for optimization and scale. This role works in partnership with cross-functional teams to assist with the development, analysis, and improvement of strategic system processes and procedures. This role will require knowledge working within Salesforce. Essential Duties and Responsibilities: · Research and analyze business problems, document findings and recommend business and technical solutions · Creates, updates, and deactivates SKUs. Facilitate SKU acceptance and sign off. · Test the design, manage QA and UAT, verify solutions · Develops, documents and rolls out new and revised key processes and procedures with respective departments throughout the organization, vendors, and distributors · Manages Salesforce data feeds and other integrations · Aids in the analysis and optimization of various activities relating to the daily operations of the business to help identify the current and future needs · Identifies trends, deficiencies, and inconsistencies within data through data analysis and offers suggestions on interpreting the information · Monitors and reports what is happening on business systems to maintain high availability and performance · Collects, builds, analyzes, and reports data in order to increase accurate invoicing and SKU counts · Ensures the timely delivery of reports and data needs · Provides support to cross-functional teams, with a high attention to detail · May coach and review the work of other team members Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Ability to manage projects and processes independently with limited supervision · Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards · Ability to situationally adapt and understand new technology/processes as per business requirements · Familiar with relational database concepts, and client-server concepts · Strong knowledge of Salesforce, Salesforce CPQ (including Products) and quote to cash process in Salesforce · Strong knowledge of querying and report writing in SQL, Snowflake and MS Access · Strong knowledge of various reporting tools including MS Excel, Power Automate, Power Pivot, Power BI, etc. · Experience with Data Loader or applicable tools · Experience with middleware integration between Salesforce and ERP solutions such as Netsuite · Organized, detail oriented, and self-motivated · Strong skill in Microsoft Office applications · Familiarity with Sharepoint and Smartsheet · Strong communications skills, both verbal and written · Strong critical thinking and problem-solving skills, including reporting and analysis · Knowledge of basic quoting and invoicing (billing) principles · Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences · A certain degree of creativity and latitude is required Working Conditions: 10% Travel may be required for this role Onsite/Remote Depending on Location ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.