Connections Health Solutions

Developing and maintaining long-term relationships with healthcare stakeholders to promote crisis stabilization services. | Experience in healthcare account management, relationship building with diverse stakeholders, and familiarity with crisis services or behavioral health. | Overview We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Responsibilities What You'll Do: The Strategic Account Manager (SAM) is responsible for strategically developing and cultivating long-term relationships with community stakeholders including payors, referring providers, discharging providers, first responders, health systems, and prospective patients to optimize the use of crisis stabilization services as Connections expands nationally. The SAM has a primary call point ownership of accounts within their assigned geography; while being a strategic partner and collaborative liaison who helps customers achieve their goals, by providing exceptional customer service, and advocates when necessary to see resolution of their challenges. Develop and implement engagement and referral plan to target accounts for growth in line with regional and national market strategies Manage account inquiries in a manner to minimize account attrition and negative volume variance Retention of the business through service excellence Proven ability to build and manage relationships with diverse stakeholders, including payors, healthcare providers, and first responder Ensures customer retention by developing relationships with personnel at multiple levels of the account including decision-makers, C-suite and other key stakeholders Maintain a breadth of knowledge of all Connections services and products Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, and account management call cycle, etc. Develop and maintain knowledge of services provided by competitors and utilize this information to solidify or enhance the Connections market position Support Regional President and Operations leadership Contributes to the RFP and contracting processes Develops key organizational links to people and functions who can help resolve client problems Coordinates frequently with center leadership, IT, Revenue Cycle Management, Operations Develop and deliver clients (payor, county, health system, hospital, first responder) dashboards through Tableau, and presentations (i.e. value propositions, business reviews) Educate key medical and account personnel on all Connections processes and procedures to ensure accurate and timely transactions Cover Open Territories as assigned by manager Manage other projects/responsibilities as assigned by manager Complete administrative responsibilities, such as expense reports, sales reports, and other business requests Complete all trainings within assigned time-lines, demonstrating proficiency Documents activity within Salesforce.com (SFDC) CRM platform Ensure compliance with company policies and government regulations This is a field-based position in Virgina; with a majority of the time being spent in the Chantilly and Woodbridge area. Qualifications What You'll Bring: Bachelor’s degree in health administration (BSHA) or a Minimum of five-seven (5-7) years' experience with strategic account ownership in a high volume, customer service environment Demonstrated experience in healthcare, with a proven track record in problem resolution, service excellence, and relationship management State of Virginia Fingerprint Clearance Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment It would be great if you had: 7-10 years' experience Strong understanding of crisis stabilization services and the behavioral health landscape Successful experience providing services to health systems and/or health plans Customer service background - strategic problem solver Possess strong general business acumen, understanding financials (previous ownership/in-depth knowledge of P&L) and metrics What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan #INDVA EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Manage crisis case load including admission triage, treatment and discharge planning, coordinate with interdisciplinary teams, and maintain compliance with legal and clinical documentation. | Associate degree in behavioral health or related field with 2-4 years of behavioral health experience, knowledge of Title 36 legal process preferred, and compliance with vaccination policy. | OverviewWe're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Responsibilities What You'll Do: The Lead Crisis Case Manager is responsible for managing the care of individuals, including both youth (adolescents) and adults, who are in crisis and stabilizing from acute episodes. This role involves facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans. The Case Manager works closely with an Interdisciplinary Treatment Team to coordinate care and discharge planning for both youth and adult individuals, their families, schools (for youth), local providers, and other referral sources. This position also carries a caseload and serves as an ambassador to community partners. This role manages a caseload and assists with duties provided by the Social Services Manager and the Supervisor, Case Manager. • Manage a caseload on Observation Unit by Facilitating admission triages and implementing an individualized person-centered Treatment Plan that is appropriate for brief intervention. Complete the signed Treatment Plan and review with each patient and any other involved parties. Gather collateral from the individual in crisis and involved parties to provide a more thorough assessment of what the immediate needs are for treatment and discharge. • Monitor available community beds and the observation census. • Provide daily shift report to Social Services Manager. • Actively coordinate care for individuals to ensure services are coordinated with facility staff. Identify and address gaps in service needs for participating parties in service delivery to the patient and make appropriate recommendations to meet patients' needs upon discharge. • Collaborate with Interdisciplinary Treatment Team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individual's needs. • Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individual's regarding treatment, as necessary. Document all services and activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc. • Maintain a working knowledge of the Title 36 Involuntary Commitment process. Monitor the petition process to ensure timeliness are adhered to and forms are complete and thorough. When subpoenaed, attend COE hearings. • Maintain a working knowledge of the Maricopa County Regional Behavioral Health Authority (RBHA) system and potential funding sources. • Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor. • Performs all other duties as assigned. Qualifications What You'll Bring: • An Associate's degree in behavioral health or related field • At least 2 years of behavioral health experience OR At least 4 years of behavioral health experience • The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment. It would be great if you had: • Bachelor's degree in behavioral health or related field • Knowledge and experience with AZ Title-36 legal process What We Offer: Full-time only: • Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity • CHS pays for Basic Life, AD&D, Short and Long-Term Disability • Voluntary Life insurance option for employees and their families • Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) • Flexible Spending Accounts (health care and dependent care) • 401k company match after 6 months (50% of deferrals up to 6% of compensation) • Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): • Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support • After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. Employment Type: FULL_TIME