Connecteam

Manage and expand existing customer accounts through upselling and cross-selling, analyze customer data for growth opportunities, and collaborate with teams to ensure excellent customer experience. | Minimum of one year SaaS account management experience, strong communication skills, ability to work independently, and a positive, energetic attitude. | Who is Connecteam: Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What's the job? We are looking for a driven and dynamic Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth. Responsibilities: • Identify and execute upselling and cross-selling opportunities with existing customers. • The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team's pipeline. • Becoming a product expert • Analyze customer data to identify expansion opportunities. • Be the face of the company – Connecteam is known for our outstanding customer service and approach • Collaborate with SDR and CSM teams to ensure a seamless customer experience. • Influence the product based on customers' demands and needs • Manage multiple tasks and projects in a fast-paced and high-pressure environment. • Initiative, independence and ownership Requirements: • One year of experience as an Account Manager/Account Executive at a SaaS company - MUST • Energetic, positive, and motivated - MUST • Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. • Ability for self-learning and highly independent • Strong team player with excellent communication and collaboration skills. • Ability to thrive in a high-pressure and busy work environment. • Working remotely from 9:00 AM to 6 PM Monday-Friday. If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you! Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401(k) Salary range: 140-160K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Manage and grow existing customer accounts through upselling, cross-selling, and providing excellent customer service, while collaborating with teams to ensure a seamless experience. | Minimum one year of SaaS account management experience, strong communication skills, ability to work independently and in high-pressure environments, and remote work capability. | Who is Connecteam: Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What's the job? We are looking for a driven and dynamic Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth. Responsibilities: • Identify and execute upselling and cross-selling opportunities with existing customers. • The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team's pipeline. • Becoming a product expert • Analyze customer data to identify expansion opportunities. • Be the face of the company – Connecteam is known for our outstanding customer service and approach • Collaborate with SDR and CSM teams to ensure a seamless customer experience. • Influence the product based on customers' demands and needs • Manage multiple tasks and projects in a fast-paced and high-pressure environment. • Initiative, independence and ownership Requirements: • One year of experience as an Account Manager/Account Executive at a SaaS company - MUST • Energetic, positive, and motivated - MUST • Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. • Ability for self-learning and highly independent • Strong team player with excellent communication and collaboration skills. • Ability to thrive in a high-pressure and busy work environment. • Working remotely from 9:00 AM to 6 PM Monday-Friday. If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you! Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401(k) Salary range: 140-160K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Manage and expand existing customer accounts through upselling and cross-selling, becoming a product expert, analyzing customer data, and collaborating with teams to ensure a seamless customer experience. | At least one year of SaaS account management experience, strong communication skills, ability to work independently, and a high-pressure environment adaptability. | Who is Connecteam: Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What's the job? We are looking for a driven and dynamic Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth. • Responsibilities: • Identify and execute upselling and cross-selling opportunities with existing customers. • The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team's pipeline. • Becoming a product expert • Analyze customer data to identify expansion opportunities. • Be the face of the company – Connecteam is known for our outstanding customer service and approach • Collaborate with SDR and CSM teams to ensure a seamless customer experience. • Influence the product based on customers' demands and needs • Manage multiple tasks and projects in a fast-paced and high-pressure environment. • Initiative, independence and ownership Requirements: • One year of experience as an Account Manager/Account Executive at a SaaS company - MUST • Energetic, positive, and motivated - MUST • Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. • Ability for self-learning and highly independent • Strong team player with excellent communication and collaboration skills. • Ability to thrive in a high-pressure and busy work environment. • Working remotely from 9:00 AM to 6 PM Monday-Friday. If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you! Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401(k) Salary range: 140-160K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Manage and expand existing customer accounts through upselling and cross-selling, acting as a product expert and collaborating with teams to ensure customer success. | At least one year of SaaS account management experience, strong communication skills, ability to work independently, and a high-pressure environment adaptability. | Who is Connecteam: Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What's the job? We are looking for a driven and dynamic Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth. Responsibilities: • Identify and execute upselling and cross-selling opportunities with existing customers. • The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team's pipeline. • Becoming a product expert • Analyze customer data to identify expansion opportunities. • Be the face of the company – Connecteam is known for our outstanding customer service and approach • Collaborate with SDR and CSM teams to ensure a seamless customer experience. • Influence the product based on customers' demands and needs • Manage multiple tasks and projects in a fast-paced and high-pressure environment. • Initiative, independence and ownership Requirements: • One year of experience as an Account Manager/Account Executive at a SaaS company - MUST • Energetic, positive, and motivated - MUST • Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. • Ability for self-learning and highly independent • Strong team player with excellent communication and collaboration skills. • Ability to thrive in a high-pressure and busy work environment. • Working remotely from 9:00 AM to 6 PM Monday-Friday. If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you! Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401(k) Salary range: 140-160K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Leading onboarding projects for mid-market clients, conducting discovery sessions, delivering training, supporting integrations, and ensuring successful implementation. | At least 2 years in SaaS onboarding or project management, experience with mid-market clients, strong communication and organizational skills, and technical setup experience. | Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: • Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam • Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly • Delivering advanced training sessions for admins, managers, across multiple departments or locations • Supporting integration and technical setup needs in collaboration with internal teams • Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success • Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals • Identifying and addressing risks early to ensure a successful go-live and long-term retentionActing as the customer advocate within Connecteam, influencing product development and cross-team collaborationContinuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: • Fluent English (spoken and written) - MUST • 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST • Experience working with mid-market or enterprise clients • Strong project management skills, with the ability to manage complex timelines and multiple stakeholders • Experience with integrations and technical product setup - advantage • Exceptional communication, training, and presentation skills • Highly organized, detail-oriented, and proactive in managing onboarding projects • A team player who thrives in a fast-paced and dynamic environment • Growth mindset, resilience, and high motivation to help customers succeed • Be energetic, happy and positive – MUST • A team player! • Challenge seeker! • A self learner and independent! • Good under pressure and in a fast paced environment! • Hungry to conquer the market! • Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Build GTM strategy and pipeline, lead outbound outreach for strategic accounts, collaborate with AEs to understand customer workflows, and achieve meeting targets. | 1-2 years SaaS outbound BDR or sales experience, strong communication skills, quota achievement, fast-paced startup adaptability, and a competitive, execution-driven mindset. | About Connecteam Connecteam is a fast-growing tech company used by 80,000+ businesses to manage their deskless teams across industries like Hospitality, Construction, Retail, Services, Home Care, Education, and Children's Activities. More than 1.8 million employees rely on Connecteam to run their daily operations and stay connected with their teams. Our platform replaces messy spreadsheets, siloed apps, and outdated tools with an all-in-one modern, mobile-first experience that actually fits the way deskless teams work. About the role This isn't your standard BDR role. The Strategic Accounts team operates like a small startup inside Connecteam, focusing on the verticals, use cases, and brands that have the strongest long-term impact on our growth. We work in small, focused pods - each one building deep expertise in its space and partnering closely with key brands to drive meaningful adoption and expansion. As a BDR here, you'll learn faster than almost anywhere else. You'll build the research and targeting that shape our approach, initiate relationships inside sophisticated organizations, and regularly bring your insights to senior leadership (yes, including the C-suite). If you want a high-autonomy seat where your curiosity, thinking, and execution directly contribute to company-wide initiatives, this role is for you. Responsibilities: Your primary responsibilities will include: • Build the GTM strategy and pipeline: Own the research, targeting, and prospect lists that shape who we go after first and why. • Lead outbound for strategic accounts: Drive high-quality outreach across calls, email, and LinkedIn to open doors with the right operators and decision-makers. • Learn fast and go deep: Work closely with the AE to map each brand's org structure, workflows, and pain points, based on real conversations with customers, prospects, and ecosystem partners. • Win: Hit and exceed meeting targets, create early traction inside key brands, and help your pod build momentum every sprint. Requirements: To be successful in this role, you should meet the following requirements: • 1–2 years of experience in outbound BDR, sales, or business development at a SaaS company - must. • Enjoy working in a fast-paced, high-growth startup dynamic environment. • Confident, clear communicator who's comfortable speaking with owners, operators, and decision-makers. • Track record of beating quotas in a fast-moving environment. • A strong will-to-win mindset: competitive, hungry, and motivated by beating targets. • Execution-driven: you move fast, take ownership, and don't wait for perfect instructions • Resourceful and analytical: able to break down problems and find angles that open doors. • Thrives in a high-autonomy, high-accountability role. • Curious and quick to learn how different verticals and workflows actually operate. • Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days • 401k Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Manage strategic enterprise customers to ensure retention, growth, and advocacy through consultative, data-driven approaches and executive engagement. | 3+ years experience in B2B SaaS Customer Success or Account Management with enterprise account management, strong communication and analytical skills, and ability to work fully remote in the US. | Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What's the job? The Strategic Customer Success Manager is responsible for overseeing Connecteam's most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy. The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations. This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones. Your main responsibilities will include: • Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers' key business objectives to ensure long-term retention and growth. • Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy. • Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam's platform. • Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells. • Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement. • Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories. • Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively. • Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert. Which qualifications you'll need: • 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST • Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST • Proven ability to engage with and influence senior executives (VP, C-Level) • Track record of driving expansion within a customer portfolio • Expertise in digital transformation, change management, and complex adoption strategies • Excellent verbal and written communication skills, including executive presentations • Analytical mindset with experience leveraging customer data for decision-making • Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently • Experience collaborating with global teams across different time zones • This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events. Advantage: • Experience working in an international, remote-first SaaS company • Background in HR Tech, Workforce Management, or related industries Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401(k) Salary range: 100-140K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Manage enterprise customers to ensure their success by developing success plans, consulting on problem-solving, analyzing customer data, and collaborating across teams. | Requires 2+ years B2B SaaS customer-facing experience, strong communication skills, entrepreneurial mindset, and ability to build relationships with senior stakeholders. | Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What's the job? Enterprise Customer Success Manager Who Connecteam is: Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What's the job? The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success. The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value. This is a fully remote position. Your main responsibilities will include • Develop and execute customer success plans based on their main desired business outcomes • Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses • Consult with customers to help them solve problems and achieve their goals • Analyze data to track customer progress and identify areas for improvement • Stay up-to-date on industry trends and best practices • Work collaboratively with other departments and teams to ensure customer success • Work with customers to create new use cases/success stories • Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Which qualifications you'll need: • Experience in B2B SaaS – 2 years of experience MUST • Customer-facing experience • Superb written and verbal communication skills • Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment • Experience in helping customers deploy and see the value of the products they have purchased. • Experience in building relationships with senior business & platform stakeholders. • A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together • Advantage- Experience working in a global team, for an international company Advantage: • Experience working in an international, remote-first SaaS company • Background in HR Tech, Workforce Management, or related industries Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401(k) Salary range: 100-120K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy

Deliver professional services to clients by setting up software features, integrating platforms, migrating data, and collaborating with internal teams to ensure customer success. | At least 1 year SaaS experience, native-level English, tech-savvy, strong communication and teamwork skills, ability to work under pressure. | Professional Service Manager, US Who Connecteam is: Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world's global workforce—the deskless employees. Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business. Description: We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You'll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time. Responsibilities: • Meet with clients daily to deliver professional services. • Work offline to complete tasks assigned by clients. • Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions. • Manage multiple tasks in a fast-paced, high-pressure environment. • Collaborate with the CS and R&D teams to ensure a seamless customer experience. Requirements: • 1 year of experience in a SaaS company – MUST. • Native-level English proficiency – MUST. • You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve. • Strong team player with excellent communication and collaboration skills. • Ability to thrive in a high-pressure environment. Working hours: • Monday–Friday: 9:00am-6:00pm. What We Offer: This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days. If you're passionate about helping businesses grow efficiently and have the required experience and skills, we'd love to hear from you! Joining Connecteam Is The Smart Move: • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. • We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family! • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policy