Conduent State Healthcare, LLC

Developing and maintaining complex ETL workflows and data solutions, optimizing database queries, and supporting data analysis and automation. | Extensive ETL development experience, proficiency in Informatica PowerCenter, Oracle/PL-SQL, and experience in data warehousing and SDLC environments. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Position Summary We are seeking a highly skilled Informatica/SQL Developer with at least 9 years of hands-on experience in building, optimizing, and supporting complex ETL solutions. The ideal candidate will be proficient in Informatica PowerCenter (9.x / 10.4), Oracle/PL-SQL, ETL automation, and end-to-end data analysis. Healthcare domain experience is a strong plus. Key Responsibilities Design, develop, and maintain Informatica PowerCenter ETL workflows, mappings, and sessions. Perform complex data analysis, data profiling, and root cause investigation for data quality issues. Develop high-performance Oracle SQL and PL/SQL procedures, functions, and packages. Optimise, troubleshoot, and tune ETL jobs and database queries for maximum performance. Implement and enhance automation of ETL processes, including scheduling, monitoring, and exception handling. Work across the full Waterfall SDLC, including requirements analysis, design, development, testing, deployment, and production support. Collaborate with business analysts, QA, architects, and other stakeholders to deliver accurate and reliable data solutions. Prepare technical documentation, mapping sheets, job design documents, and support guides. Provide on-call support for production ETL jobs as required. Required Qualifications 9+ years of experience in ETL development using Informatica PowerCenter (9.x / 10.4). Strong expertise in Informatica workflows, mappings, transformations, and performance tuning. Advanced skills in SQL and Oracle PL/SQL. Strong understanding of data warehousing concepts and dimensional modeling. Experience with ETL job automation, scheduling tools, and monitoring frameworks. Solid experience working in Waterfall SDLC environments. Strong analytical and problem-solving skills with the ability to work on complex data issues. Excellent communication and documentation skills. Preferred Qualifications Informatica PowerCenter certification. Experience with Unix shell scripting or other automation tools. Exposure to version control tools such as Git, SVN, or Bitbucket. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

The Customer Care Associate will provide quality customer service in the KanCare Contact Center, focusing on gathering documentation and entering information into various systems. They will respond to inquiries about eligibility processes and provide accurate program information. | Candidates must have a high school diploma or GED and at least six months of customer service experience. Preferred qualifications include experience with Medicaid eligibility and bilingual proficiency in Spanish and English. | Skip to main contentMust include a resume when applying This position is remote - must reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am – 7 pm CST (8- hours shifts) Possible shifts – will be determined based on business needs Shifts – 8:00am – 4:30pm 8:30am – 5:00pm 9:00am – 5:30pm 10:30am – 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Mid to late January - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs Responds to calls courteously, accurately, and concisely Provides a high-quality customer service and focuses on the accuracy of information provided Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided Use standard technology: telephones, e-mail, and web browsers Maintain with up-to-date knowledge of regulations, policies, and guidelines Complete all assigned training as necessary Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Minimum of six (6) months’ experience in customer service Preferred Skills or Knowledge: Minimum of six (6) months’ experience in Family Medical Medicaid eligibility Knowledge of Medicaid and managed care programs Bilingual Spanish/English with the ability to speak and read both languages fluently. Strong computer skills with the ability to maneuver in complex software systems MS Office, Outlook, and Internet usage experience Active listening skills Customer orientated Ability to adapt/respond to different types of characters Able to multi-task, prioritize, and manage time effectively Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately Willingness to work part of a team Maintain the integrity and confidentiality of all records and communications All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Provide telephone support for NJ Family Care beneficiaries, document enrollment requests, and maintain program knowledge. | High school diploma or GED, basic call center experience, ability to work with diverse populations, and pass background screening. | Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Customer Service Representative Paid Training Equipment Provided Full-time with Full Benefits Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Review and manage medical benefit claims to ensure accuracy, compliance, and effective communication with healthcare providers and clients. | Minimum 2 years experience in medical claims review or healthcare administration with strong knowledge of medical terminology and proficiency in healthcare software. | Job Title: Medical Benefit Review Services Associate - Region 3 Company Overview: Conduent State Healthcare, LLC is a leading provider of healthcare solutions, partnering with Fortune 100 companies and government agencies to deliver mission-critical services. We are committed to creating exceptional outcomes for our clients and the millions of people who rely on our expertise and dedication. Role Overview: As a Medical Benefit Review Services Associate, you will play a vital role in reviewing and managing medical benefit claims to ensure accuracy and compliance. This position is essential in supporting healthcare operations and improving service delivery for our clients in Region 3. What You'll Do: - You will review medical benefit claims for accuracy and completeness. - You will analyze medical documentation to verify eligibility and coverage. - You will communicate with healthcare providers and clients to resolve discrepancies. - You will ensure compliance with regulatory and company policies. - You will maintain detailed records of claim reviews and decisions. - You will collaborate with team members to improve review processes. - You will assist in training new associates on review procedures. - You will contribute to quality assurance initiatives to enhance service delivery. What You Bring: - Minimum of 2 years experience in medical claims review or healthcare administration. - Strong knowledge of medical terminology and healthcare benefit plans. - Excellent analytical and problem-solving skills. - Proficient in using healthcare management software and Microsoft Office. - Effective communication skills, both written and verbal. - Ability to work independently and as part of a team. Bonus Points If You Have: - Experience with Medicaid or Medicare claims processing. - Certification in medical billing or coding. - Familiarity with regulatory compliance standards such as HIPAA. - Prior experience in a customer service role within healthcare. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. - We offer employee wellness programs and resources. Ready to Apply? To join our team as a Medical Benefit Review Services Associate, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and exploring how you can contribute to our mission of delivering exceptional healthcare services.